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CVS

CVS review: Pharmacy

J
Author of the review
11:29 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I went to pick up a prescription this evening from CVS and are shocked at their behavior. After getting home I noticed the bottle felt a little light for the quantity prescribed and listed on the bottle, which prompted me to count what I actually received. Long and behold, I was 20 short. I called them and they told me they would "write a note" and to pick it up whenever. That didn't sound promising, so I drove back to CVS. The lady wasn't there. Not to my surprise, nothing was in the system like it legally should've been. After having to jog their memory about a call that was made 10 mins ago I got the remaining qty. No ID check or anything I was handed a bottle with NO label in a bag without a label containing a schedule II medication. While walking out I inspected the sketchy bag I was given and noticed it was the wrong medicine! I went back and was asked "What medicine was it supposed to be?". After another 10 minutes I finally got the correct remainder and went on my way.

This all happened at approximately 8pm on 8/18/23

Desired outcome: Don't steal patient's medication,or know how to count. Don't hand out schedule II or ANY medication without a label. Oh and maybe make sure you are handing out the correct medicine. Someone could die.

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