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Prescription renewal via phone doesn’t recognize my birthdate or perform prescription auto renewals.
The prescription phone service menu does not recognize my birthdate, or fulfill the prescription monthly auto renew (which I constantly sign up for) forcing me to wait on line to speak with a pharmacist every month. When I spoke with the pharmacist I was told to "call corporate it", with no guidance as to how to do so. You can and should do better than this, people.
Read full review of CVSService
Being a CVS customer for over 30 years. I have never been more disappointed in your operation I am simply trying to get my prescription transferred to a different pharmacy which was filled in Florida to where I am in ct. I have done this many times over the years since we live in both locations. I have called several times and visited the pharmacy and have spent countless hours wasting my time. I can be reached at 917.217.0496. Or email [protected]@yahoo.com. thank you Anthony fodera 10/31/1949
Desired outcome: Resolve this problem
Wrong medicine
On Aug. 30th I received the wrong medicine for a prescription. The pharmacist - J. Chiu from 1 Columbus Pl. NYC dismissed the mistake as if it wasn't important. She said to bring the Med. back to store and she will correct the mistake. This is not good enough for me as I could have gotten very sick for taking the wrong Med. Leslie Lockery
Read full review of CVSStore service, incompetence, sloppy manner.
I am writing to lodge a formal complaint in regards to the incompetent and disrespectful way my calls to the CVS were handled today. The store in question is the one on Main St., in Watertown, MA. I called at 3:30pm to find out if psyllium husk interferes with the absorption of certain medication and supplements. I pressed 1, then 7 to speak with the...
Read full review of CVSPharmacy
Like many before me; I too am overly frustrated with CVS today. My daughter's IMPORTANT prescription was called in by her doctor on the 13th, it is now the 30th and CVS (I believe) has yet to fill it; though I can't be sure because we never got the automated text we usually do, and I can get them on the phone. Sat on hold for 40 minutes earlier today to be...
Read full review of CVSStore
You're a CVS store in Jasper Georgia it's got to be the worst store in your whole chain one day the drive-through don't work the store is always dirty the bathrooms are ridiculous the store is old and antiquated there's an empty pharmacy store in town you people should really consider looking at I know my family is going to switch over to Walgreens so we do not have to go into the store your parking lot is full potholes your coupon machine barely works the carpet is old you should really send somebody to the store because this is not even close
Pharmacy
I was on hold for over two hours on the phone for this CVS pharmacy. This is the only CVS pharmacy in my area that is open 24 hours and I needed to order an important medication. I was ordering so it would be available as soon as I drove over. It would be nice to be attended on the phone but I eventually hanged up. There is no excuse why I should leave work...
Read full review of CVSNo proper way to treat people at the pharmacy counter
My interactions with this pharmacy have always been up and down depending exclusively on the circumstances and the person that takes care of me. As much as I have praised the good service given to me by a few individuals, I am very direct when it is not so. Today, August 27, 2021, @ 10:00 AM, I went to pick up my medicines. There were only two people on the...
Read full review of CVSCaremark insurance / customer service
My company has CVS/Caremark for our prescription insurance. What a joke they are! You are supposed to be able to go to any pharmacy you want to get your prescriptions, but it's all lies! I tried going to another pharmacy because I despise CVS pharmacies, and they refused to allow that pharmacy to fill any of my prescriptions! The other pharmacy is set up with goodrx to use when people don't have insurance or their insurance doesn't cover some prescriptions, so I let them use goodrx as my prescription insurance! I even got a few of my meds for cheaper than CVS/caremark insurance!
CVS pharmacies never have enough employees staffed to handle the customer load, and the employees they do have been rude, hateful, and nasty! One Muslim pharmacist gave me the wrong prescription, and when I took it back to get my prescription, the [censored] screamed at me! They literally stole $25 of my money because they refused to fix their mistake! And I'm on limited income and can't afford to waste any money!
It wasn't my fault she f-ed up her job!
CVS
Plano, Texas
Service
I was at the CVS located at 11600 FM 1960 West, Houston, TX 77065. When I checked out of the "self check out" since no one was around, my receipt was all blank with no printing at all. I think while I was shopping, another person had the same problem, but I didn't know what it was until I checked out too. The young girl working there was clueless and then...
Read full review of CVSVaccine nurse “went on a break”
I scheduled a vaccine appointment for the CVS store on 1747 Cahuenga Blvd location for today 08.26.21 at 1pm… I arrived punctually and prepared at the assigned location and was told to wait an hour; the assigned nurse had gone on a lunch break. I understand a break is certainly needed - but first off - the way I was informed about this unexpected change by...
Read full review of CVSHome Depot gift card
On August 25 I purchased in one transaction two Home Depot gift cards at CVS (#[protected] York Rd. Towson, MD 21204. One for $100 and the other for $200; both were activated according to the receipt. The person who received the $200 told me it had a zero balance.
Phoned CVS #2216 that evening and was told there was nothing "she" could do about it but I could "come see" the manager between 1-7AM the next morning. That time was unreasonable and I said so; was told by 10am would be okay. I decided instead to phone and did so about 8:15 am on 8/26/21 because of concern that I would not see the mgr. if I waited until 10am.
Spoke to the manager, named King, and was told CVS would not refund the money because the card was activated and it was out of his hands but to phone Home Depot because it was their responsibility. And, so I did but was told that it was not their responsibility because it had been sold through a "third party" provider. For the next hour I was in a round-robin match between CVS and Home Depot. After my 4th phone call to Home Depot and finally speaking to someone with authority, and 3 conversations with King, knew I had lost the match so phoned my credit card bank and told them I am disputing payment to CVS. Also phoned Cash Star and they had no record of the gift card so what happened to "activated"?
Susan Carl [protected] H [protected] C [protected]@gmail.com
Desired outcome: $200.00 returned
Carepass
Carepass expired on 9/272021. I called to cancel on 8/20/21 as of expiration date. Representative cancelled as of 8/26. I called CVS carepass to correct error and they said there was nothing they could do. Supervisor not available. I have been dealing with other carepass issues for two months now with absolutely no resolution. No one that I can speak with has authority to correct errors that they themselves have made.
My email is [protected]@att.net.
Desired outcome: Reinstate my carepass benefits thru my original expiration of 9/27/21.
Blade for men - shaving gel
I decided to try a 2 pack of the CVS Blade for Men shaving gel
The first can, the press button broke while trying to dispense the gel
The 2nd can, worked for about 4 try's then the gel was straining to come out
This was a nice attempt to copy the better product Edge Shaving Gel by Shick — Hydro 5
The CVS brand was very poorly made and useless, I ended up throwing both cans out in frustration
Desired outcome: Get off the shelf
Closing cash drawer early
The CVS at the Watergate complex in Washington D.C. closed their final cashier with cash BEFORE the store closed. Obviously some clerks wanted to get out early. However, this is a violation of federal law. On each currency, there is a line about being used for all public and private debts. Now, businesses are trying to encourage people to use credit, fine, as long as cash lines are still available. The CVS identified here violated that requirement.
In fact, the more I think about it, I will file a complaint with the US Treasury as well.
Your clerks need to be advised of federal law, and should have reopened the cash drawer.
Kevin O'Connell 700 New Hampshire Ave., NW Apt. 702 Washington DC 20037
Desired outcome: OBEY THE LAW!
Pharmacist and store manager
This is a complaint alleging denial of prescription med to a Senior. On 8.25.2021, total authorization to inquire and resolve was given to me on behalf of my mother, Shirley Mallory (700 12th St SE #210, Washington, D.C. 20003 — [protected]@gmail.com) a Senior citizen over 70, to address what appears to be a lie by the pharmacist who told my mother that her debit card was not on file for her to receive prescribed medicine to her home. This occurred in a phone call at 11:12AM, EST with a person in the pharmacy named "Alice" (very rude, and argued to alleged that my mother hung up on her) and the location was the 500 Pennsylvania Avenue NW location. Prior to today, my mother has received multiple deliveries from the CVS location. Also, I have gone into my mother's email and I see that there is, in fact, a card on file. See the attachment. Lastly, this complains will serve as notice to another forthcoming complaint to the local regulatory authority for D.C.- As a result of this act, my mother suffers from pain and CVS is at fault!
Desired outcome: Punitive Compensation in the amount of $200,000.00
Service
The girls in the pharmacy are very unprofessional and have zero personalty like they hate life! I went back and forth for hours to get my sons prescription for antibiotics and couldn't find anything on his name even after doctors office calling them. It doesn't make sense since we been using the same pharmacy for past two years.
Read full review of CVSThe condition of the store is filthy and smells like urine
CVS store at 1850 5th Ave San Diego California 92101. This store is filthy dirty inside and out especially the north side of the building outside is covered in urine and filth along the sidewalk in the wall the entryway on the Northside looks filthy and he is truly filthy filthy carpet filthy Windows filthy everything the carpeting inside of the store look...
Read full review of CVSPharmacist making me wait to get flu shot while another customer was coughing and sniffing
I had an appointment to get a flu shot today at the CVS on Lafayette Road, so after I left work today I decided to head in that direction. When I got there I went back to the pharmacy in the back of the store to let them know that I was there so the one girl said to have a seat and someone would be with me in a few. In the seating area was a white guy who...
Read full review of CVSVaccine mandate
I am a physician in Florida and have always liked to CVS pharmacy. However, due to your recent mandate of the vaccine I will not be able to support you in the future. I will send my patience elsewhere for medication‘s and will verbally encourage my patients to boycott CVS. There is no science to vaccinating people especially during a pandemic. If you don't know that then you don't know very much! Furthermore, the fact that the FDA approved the vaccine means absolutely nothing! If your higher levels are truly getting the vaccine at least you're participating in the same incompetence that you're forcing on your employees.
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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