CVS
reviews and complaints

I am on insulin and I just picked up my prescriptions the other day. I had 10 prescriptions. They do not tell you what prescriptions they are and just proceed to ring them up. She put them in a bag and I brought them home. Dumped out the bag and put meds in there place. I looked at my insulin (Tresiba) today and said oh they didn't refill this one. I called the pharmacy and told them online it said it was filled. I told them that they didn't give it to me. The clerk put the pharmacist on the phone and she was very nasty and said we filled it you paid for it . I said to her but I never received it in the bag. I said what should I do now. She told me you paid for the prescription now you have to pay out of pocket the full price. ($400.00). And then hung up the phone on me. I of course now understand why they only have very few employees in the pharmacy. They make mistakes after mistakes. Now I have to go a month without insulin because I can't afford to pay for the medicine of $400.00. At this point I am thinking it is time to move all of my prescriptions to another pharmacy. Whatever happened to the customer is always right. Apparently it does not apply to your company.

my cvs pharmacy just up and closed it was not doing anything with meds. The store was open buy np meds. Gate down and all. So they had 7 of my meds.. PTSD nightmare med sleeping med inhalers so I could breath due to covid and being intabated for 14 days and nerve meds and diabetes meds. So I really need all of the medicine. No one had a answer and the 20 year old manager told me to go back to the street corner I came from I spend 9, 000 a month. That really got me hot go back to the street corner I came from. So 3 days nothing and now we're late 2 days on suboxon. So in 3 months these people we trust and put out lives in there hands just let me go into medical withdrawal. First time I fell in the vround and had a seizure and 911 came this time I didn't sleep for 72 hours and once again 911 seizures I am contacting a lawyer and get them total neglect on me and the first time the pharmacist made me wait purpose made me wait until I went into withdrawal. My doctor even stood in front of those people and still did that to me.. I just foind out 3 weeks ago I have a Brain tumor so I cant be played with like that. Its been a week since I got everything and I am still trying to get my diabetes under control again and I am still waking up screaming. But hey CVS is a trusted business lmao right I'm gonna scream as loud as I can and I'm gonna sue the pants out of them

I'm coming for you. You will not be able to get away with this. I have nothing but time due medical issues so I will make it my personal mission to make the world know what you did to me and how many others that think that they don't have a voice well guess what CVS I do have a voice and a loud one... I'm coming for you

My wife and me went to the CVS location in Target on 39st Independence Mo 9/10/21. We were both given 2 vaccines from the Rph. They were given incorrectly. Instead in the biceps they were given into the schoulder joint. We both have temps, extremely sore shoulders, limited ROM and extreme pain. We have never experienced symptoms as this in our life and we receive vaccines on an annual basis.

Michael Paulson [protected]

I went to my doctor today and was told I need a Blood Pressure monitor for home. I went on CVS.com and saw a monitor I liked. It had a price of $81.99. When I placed it in my cart... the price blew up to $147.99. I called and talked to and EXTREMELY rude African American girl. I finally asked her if I could talk to someone higher up. She said there was no one else. I then went online and found this site. This is a scam if you offer the item for $81.99 and then charge $147.99! I get all my prescriptions from CVS. I am going to research other vendors now.

I tried 3 times to place an order but they would not recognize my 40% off coupon. I tried calling but could not get through. Now (9:36 PM EDST) it says you are closed. I am now unable to use my 40% off coupon (#[protected]) on Metamucil, because the Metamucil I use 29 ounce Metamucil, unflavored, stone ground texture, with Real Sugar is again out of stock (AGAIN). It kept telling me to add the coupon to my card, which it clearly showed that I did, because the check mark was there. To make matters worse, it is not in any of the stores in Brooklyn, NY or the surrounding area, and has not been for about a year. - Frank ([protected]@yahoo.com)

Can find out if meds are ready or it doctor called in med refill for blood pressure medicine, I ran out. 7 days has past.

I have been trying to reach CVS in Calabash, NC where all my prescription information is to ask a question of the pharmacist and I have been unable to talk to a human in 45 mins. All I get is recorded questions asking about flu shots or Covid. Pressing 0 gets me nowhere. I've held on and am tortured with recorded messages that do not address my issue.

What happened to human response? This is totally unacceptable. There is no general # to even ask the store information. I tried other CVS nearby and get the same problem. I'm so frustrated that I am practically in tears. Do you not speak to people on the phone any longer. How can a question be answered. I am beyond upset and totally disappointed considering all the business you've got from me.

I'm having side effects from a drug and wanted to know when I started taking it and only CVS has the record of that and I cannot get to ask or get an answer. Has it gotten to the point that a person has to actually go into the store to get an answer? That is no customer service at all. Why have a phone then?

I am filing a complaint against one of your Delivery Person's who followed me as I was leaving the CVS at 150 East 42nd Street, New York, NY 10017 at approximately, 8:10am on 9/7/2021 because I would not hold the door open for him. It is not the first time this individual has been aggressive and hostile towards me on a previous occasion as I was getting ready to check-out. He is approximately 6 feet tall and he his White as am I. He followed be halfway down the street with his hand truck in an attempt to intimidate me.

I am filing this complaint because the next time I will call the police and file a complaint with them against your Store. The next step will be a lawsuit against your store/company. You need to reprimand this individual and or fire him. No Customer should have to feel threatened for not wanting to hold the door open for anyone much less a rude delivery person.

Respectfully,

Dolores Simonelli

It's about 10:15 tonight (fri), I see 3 guys going into the alamo store, then they hug the employee, I think the store is open, it's not and the doors are locked. What?

Then these guys hang out in the parking lot with the same employee.

The sheriff has been called several time for loitering and noise

It appears this cvs employee's friends hangout inside and outside of the store disturbing sleeping kids in the neighborhood.

This problem is getting worse, please stop this.

Our cvs is supposed to be open 24 hours.this evening at 8:20pm i went to our pharmacy in canton ohio on west Tusc to get my husband's prescription for his heart.They texted saying it was ready.when I got to the drive thru the speaker said a employee would be there in a minute.10 minutes later i drove around and went on the store and the young lady told me the pharmacy is closed because they don't have a pharmacist. My husband is OUT of his heart medication and they were sorry! I couldn't even transfer it to another store.this is not acceptable! I'm going to also write Caremark about it.
Frances, Eversole

I walked in CVS Pharmacy today to get the 2nd dose of Pneumonia shot. But I was told that my health insurance does not cover for the vaccination, I have to pay out from my pocket in order to get the shot. Then I contacted UNH and found out that UNH has stopped its contract with CVS in July 2021. I hope CVS should improve communication skill to send the correct message.

The whole management team at this location #3181 needs to be replaced for poor customer service, making false accusations against customers, making up their own policy, and racism! I filed 3 corporate complaints against this store!

When I was trying to return an unused item purchased from this store, one of the assistant managers denied it claiming that it was opened. I told her it wasn't opened and I didn't use it. The cashier who sold this item to me damaged the box when she was removing the security tag. Also, before I bought this item, I did ask the cashier if I can return it if I don't end up using it or if it doesn't work? Both the cashier and the shift manager said yes. Then, this manager I was dealing with claimed that they don't accept returns on electronics. What a straight out lie? Also, she didn't want to help me because I was not white. I've seen a bunch of them having no problems making returns at this location. So, I called corporate on her then received a call from the store manager the next morning. He said since the item is opened, I can only give you store credit. Guess what? He didn't even look at the item and claimed it was opened. Didn't the previous manager say they don't accept returns on electronics? Why are they accepting the return now? I called corporate again and received a callback from the district manager, Nana within a few hrs giving me the permission to return this item for a full refund via my original form of payment. He was understanding and apologized for my experience. So then, I went back to the store only to be slapped with this by the store manager...

He bullied me. He gave me a hard time returning the item the district manager approved of. He lectured me like a child in front of at least 2 of his employees for over 5 minutes. He forced me to agree with him that my return was denied not because of my race or else he will not refund me. I didn't have the time to go back and forth with him because I had my husband and kid waiting for me outside in this hot weather. I told them to just let me handle this by myself. The store manager even claimed that I had to go that far to return an item. Will I be treated this way if I were white? I've seen white people have no issues about making returns all the time. Am I not allowed to share my in store experience with corporate? If so, why is there a department for customer feedback and everytime I make a purchase, I receive an email from CVS asking me for store feedback?

Now that I finally had a chance to read other reviews about this CVS location, they do have a history for being racist. If I were white, I wouldn't have been treated this way. The store manager didn't even fully inspect the item and still claimed that I said I'm returning it it's because I ALLEGEDLY said I didn't like it so that means I used it. He lied. I never said I didn't like the item. I said I changed my mind and I didn't end up using it so I'm returning it. After lecturing me, he said we're going to refund you because you don't have a history of making returns. Well, the only reason why he refunded me was because the district manager made him accept the return. I could have opened a dispute with my credit card company and got my money back that way or claim the item doesn't work, but I chose not to. He was acting like it's money coming out of his pocket.

I've been a loyal customer to CVS for almost 2 decades and this was the first time I've ever had to make a return. Now this is a sure way to lose a customer forever over an $18 item! I can't believe he treated me this way. He does something like this because he has power to abuse and can possibly get away with it. He doesn't care about losing customers.

Now he's going to get a lecture from the district manager plus a store visit because he was reported again for his conducts. I have not been able to eat or sleep since this incident.

Here's my advice to management at this store, a simple "I'm sorry for your experience, here's your refund and have a nice day!" could have gone a long way and avoided all of this.

the following dates and additional data are my vaccine record at CVS Pharmacy # 687.

vaccination #1 - 2/26/2021 Moderna 012A 21A at pharmacy 687
* vaccination #2 - 3/28/2021 Moderna 028A 21A at pharmacy 687

The 2nd vaccination on 3/28/2021, was never recorded on CVS and therefore the NJ Dept of Health site.
After a number of calls a request for amendment Ticket ( IT ticket # INC11079982) was submitted on August 5th 2020.
On August 19th 2021 a follow up call was made to check the status - nothing completed as that date
On September 9th 2021 a follow up call was made to check the status - still nothing completed as that date.

This is most annoying and very disappointing that I still don't have electronic records of both shots.