CVS

Me and my husband both got our Covid shots at CVS at 6391 W. Lake Mead Blvd, Las Vegas, Nv. I was looking at his Vaccination card this morning and they got his date of birth wrong. I called them and sat on hold for 50 mins. When I called back the cashier at the front of the store told me she paged them to pick up the phone. She transfered me again and I sat on hold for another 15 mins. I called my CVS and was told I had to called the CVS store where we got our vaccines. This is uncalled for nobody should sit on hold for that long. They can't be that busy

At 9 am they say 2 hours for her meds.
I go to the window at 11: 40 now it's not ready! They tell me another hour. It take 45 mins for her to finish being on hold to tell them to fill her script.
This is your common events all the time at the Westfield CVS on Elm street
I go to Holyoke CVS no problem ever in the many years of going there.
Westfield all the people who I talk to about how is there experience with going there said that they left to go to another pharmacy!
Thanks you need to know when a store is so non customer friendly with the clients and they just don't care to be professional!
My wife has screws and rods in her back and she says she gets treated like she is a drug addict just trying to get her monthly script
My name is Edward Foley my phone # [protected] if you have any questions Thanks
She has make a complaint in the past and it didn't change anything

I have noticed the CVS`s in my area of Blue Ridge, GA and Cleveland TN
Some walkways are not free of gum.

Extra Pressure LLC
Licensed and Lnsured
54 Sutton St
Mc Caysville GA 30555
[protected]@4extrapressure.com
[protected]

I have TWO very strong suggestions which would improve your customer service levels and increase your # of customers.

1. Do what the VA has done and set up an answering service where ALL CVS calls go to the service and THEY submit refills, contact Dr's for refills, answer questions, etc.. For questions needing a pharmacist, forward to the first available pharmacist.

2. Make the drive up "window time" a max of 5 mins per vehicle. If it will be longer, they need to either pull around and get to the end of the line or pull around to the side with the tube to wait.

1 car in front of you often = 10-45 mins! I just held for over TWO hours on the phone only for them to say hello twice quickly, act like they couldn't hear me even though I was NOT muted then disconnect! I am LIVID at the moment.

This stores cares nothing for their customers. Literally the worst business I have ever in my entire life dealt with

September 14, 2021

Re: Order # [protected]

To Whom This May Concern,

On 8/20/21 I placed an on-line order with CVS.com, # [protected]. I used several coupons and $14.80 in Extra Bucks that I had been saving up. Days later I checked my order status and realized my order was cancelled that same day with no explanation given.

I immediately called the customer service number, went through the options and was placed in a hold queue. After about 20 minutes, my call was disconnected. I proceeded to email customer service. It has been more than 3 weeks now and I have not received a response.

I initially wrote this complaint in an email on the company website, submitted the complaint and received an error message, so I had to re-write everything AGAIN. Wow, this is some of the worst customer service I have ever experienced.

I no longer need the items I ordered since I had to buy them elsewhere, but at the very least I'd like CVS to reinstate my Extra Bucks.
Thank you.

Kasia Fabi
2849 Main St
Rocky Hill, CT 06067

[protected]@yahoo.com
[protected]

I am on insulin and I just picked up my prescriptions the other day. I had 10 prescriptions. They do not tell you what prescriptions they are and just proceed to ring them up. She put them in a bag and I brought them home. Dumped out the bag and put meds in there place. I looked at my insulin (Tresiba) today and said oh they didn't refill this one. I called the pharmacy and told them online it said it was filled. I told them that they didn't give it to me. The clerk put the pharmacist on the phone and she was very nasty and said we filled it you paid for it . I said to her but I never received it in the bag. I said what should I do now. She told me you paid for the prescription now you have to pay out of pocket the full price. ($400.00). And then hung up the phone on me. I of course now understand why they only have very few employees in the pharmacy. They make mistakes after mistakes. Now I have to go a month without insulin because I can't afford to pay for the medicine of $400.00. At this point I am thinking it is time to move all of my prescriptions to another pharmacy. Whatever happened to the customer is always right. Apparently it does not apply to your company.

my cvs pharmacy just up and closed it was not doing anything with meds. The store was open buy np meds. Gate down and all. So they had 7 of my meds.. PTSD nightmare med sleeping med inhalers so I could breath due to covid and being intabated for 14 days and nerve meds and diabetes meds. So I really need all of the medicine. No one had a answer and the 20 year old manager told me to go back to the street corner I came from I spend 9, 000 a month. That really got me hot go back to the street corner I came from. So 3 days nothing and now we're late 2 days on suboxon. So in 3 months these people we trust and put out lives in there hands just let me go into medical withdrawal. First time I fell in the vround and had a seizure and 911 came this time I didn't sleep for 72 hours and once again 911 seizures I am contacting a lawyer and get them total neglect on me and the first time the pharmacist made me wait purpose made me wait until I went into withdrawal. My doctor even stood in front of those people and still did that to me.. I just foind out 3 weeks ago I have a Brain tumor so I cant be played with like that. Its been a week since I got everything and I am still trying to get my diabetes under control again and I am still waking up screaming. But hey CVS is a trusted business lmao right I'm gonna scream as loud as I can and I'm gonna sue the pants out of them

I'm coming for you. You will not be able to get away with this. I have nothing but time due medical issues so I will make it my personal mission to make the world know what you did to me and how many others that think that they don't have a voice well guess what CVS I do have a voice and a loud one... I'm coming for you

My wife and me went to the CVS location in Target on 39st Independence Mo 9/10/21. We were both given 2 vaccines from the Rph. They were given incorrectly. Instead in the biceps they were given into the schoulder joint. We both have temps, extremely sore shoulders, limited ROM and extreme pain. We have never experienced symptoms as this in our life and we receive vaccines on an annual basis.

Michael Paulson [protected]

I went to my doctor today and was told I need a Blood Pressure monitor for home. I went on CVS.com and saw a monitor I liked. It had a price of $81.99. When I placed it in my cart... the price blew up to $147.99. I called and talked to and EXTREMELY rude African American girl. I finally asked her if I could talk to someone higher up. She said there was no one else. I then went online and found this site. This is a scam if you offer the item for $81.99 and then charge $147.99! I get all my prescriptions from CVS. I am going to research other vendors now.