CVS review: Medicine refills

I was on hold for over 20 minutes trying to ask the pharmacist a question. I never did get to speak with the pharmacist. I asked if there was a problem and was informed that they are understaffed due to the closing of a local privately owned drug store in our area. It seems that CVS Bessemer City, NC has been overwhelmed by new prescriptions from people who patronized that pharmacy. They cannot keep up based on the number of persons who have transferred their prescriptions there. Why can't you give them enough people and hours to handle this crunch?