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CVS review: Med error

T
Author of the review
2:34 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

Picked up two prescriptions for my wife and unexpectedly had to pay $15 for one of them. When I got home, there were 3 scripts in the bag, 2 of which we never heard of. I called, spoke to the pharmacist and she said they were from a Sept. script some doctor we never heard of sent in. I asked why they filled a script that was so old without contacting me and they had a number of senseless explanations. I assured them we never heard of these drugs, to no avail ~

As they had yet to fill the 2nd med we needed I had to go back to pick that one up. I brought the 2 scripts in question and the totally unprofessional pharmacist continued to argue with me utilizing pointless excuses and REFUSED to give me the $15 back for a September script that an hour later they discovered was SOMEONE ELSES DRUGS ! Yes, I'm guessing, the person whom these 2 scripts were meant for showed up looking for them. AGAIN, instead of being humbled by their med error, they continued to make one excuse after another.

Claimed loss: My time going to the pharmacy 3 times in a day

Desired outcome: A med error was made by at least one pharmacist. This should be treated the same way a med error is treated in a hospital setting. Plus, a course in customer relations is needed and the manager of the pharmacy need to be discipline

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