CVS review: Lack of attention to customer, poor handling of prescription and lack of concern.

Today, 12/06/21 at approximately 12:30PM I visited the CVS Drugstore located at the corner of Western Blvd and Gum Branch Rd, Jacksonville, NC to pick up two prescriptions. I received a text that I had two prescriptions ready. At the above-mentioned time, I approached the CVS Store. I went to the drive thru contiguous with the CVS Store. There were two cars ahead of me. I am aware of people taking the Covid test via the drive thru. I waited a short time and noticed the second drive thru was open. It has been closed at least 6-8 weeks. I backed up and went to that drive thru and glad to see it had finally opened back up. I gave my information, and then the attendant asked if I was paying cash or credit. I responded "Cash". They stated that they would not be able to take cash at that window. So, by this time I'm getting a little perturbed. I wondered why they couldn't use another register to take "CASH". Therefore I went inside and there was about 7-10 employees people working within the inner office area, "ONE" customer at the cash register. By the time I approached the cash register, that customer walked off. So, I was the only person in the store needing the Pharmacy's assistance. I asked why they couldn't do my transaction at one of the other registers instead of making me come inside just to pick up two prescriptions. They said they were working on the other, evidently malfunctioning register and the counter was busy at the time. I do not believe the counter was busy, because just minutes after I attempted to use drive thru 2 I was inside and witnessed one customer finishing up with no other customers around. It is aggravating when you go to two drive thru and then inside at the counter. I perceive an attitude of the "heck with the customer" they can come inside instead of us walking from one register to another. I know that things can pile up and services normally handled with promptness and courtesy can be placed on a back burner. I'm retired now, but something such as this would not be handled in this way. An employee should take pride in helping a customer so that customer will want to come back and spend their money at this store. Not be lied to! They should be willing to go out of their way for the customer. Walk that 10-12 feet to another register and help that customer. I just hate to be treated the way I was!

Well, I guess I've blown off my steam, and you can do what you want with observation/complaint. If they need a register fixed, then get it fixed.

Art Turner [protected]