CVS

I signed up for the care pass card because it seemed to be a great way to save money & seemed to have great deals. I never received my card yet money was being pulled out of my account. I tried to access the features with my email, phone number at the store & the cashier told me they didn't have my information & to wait for my card. I tried to cancel my membership & request a refund because I never was able to access the promised features. I had one representative raise his voice at me, another that had no clue what was going on & finally I had a great rep named Denise that tried to help. We got disconnected & wasn't able to pursue this again until days afterwards. I was told by Mike -another rep that I had been cancelled & no refund was to be given & to take it up with my bank. I am so incredibly dissapointed with CVS. I tried to email them & reps keep telling me to call their 1-800 line. I won't do business with such a shady business again after this. I can only imagine how much money they are making by pulling out of accounts & not giving the customers what they promised.

I took my husband to obtain his 2nd Shingrix dose today 11/28/21 at 4:30pm. His first dose was on 8/15/21. We were told on 8/15/21 that he needed to obtain his 2nd dose between 2 and 6 months. We returned today to obtain his 2nd dose and were told Shingrix was a 1 dose vaccine and he was not due for his 2nd dose for 6-months. They refused to give my husband his 2nd dose. CDC and Glaxosmithkline indicate this is a 2-dose vaccine with the 2nd dose being between 2 and 6-months. The Nurse and the 12-year old tech were incompetent and the pharmacist was not available. They had no basic knowledge about Shingrix and insisted it was not a 2-dose vaccine despite all the literature. They actually asked each other what the vaccine was.

On 11/22 I picked up one of 2 prescriptions. The other was out of stock and had to be ordered. On 11/23 I checked and it was ready for pickup. I was late getting home and pharmacy was closed. On 11/24 I worked late again. I called the pharmacy and was told I had until Dec 3 to pick it up so no issues. CVS was closed Thanksgiving 11/25 so I went to pick my script up on Friday 11/26. I was told by
CVS pharmacy they couldn't fill my prescription that was already filled and I needed a new script written.

On Wednesday at November 24 ( day before Thanksgiving), my husband who is a senior disabled black male purchased several items from our neighbor CVS located at at approximately 7 pm, when the store manager who is also a woman of color called the Nassau County Police accusing him of stealing from the store. Once the police questioned my husband and he was able to produce the receipt of the items purchased she still insisted that he had items that he didn't pay for in his possession. Needless to say, her she was unprofessional and tried to incite an occurrence that could have lead to serious consequences. We are educated professionals and homeowners in the Elmont community that have been actively involved in the improvement of our community. The audacity of this poorly trained manager at CVS is unacceptable and will not be tolerated.

November 24, 2021. Store # 16542. Address : 55 US Highway 9, Manalapan, NJ. Pharmacist was very hostile and ill-mannered. He was talking down at me like I am a [censored] that do not understand English. It looks like he is from India and his tone was he do not want to answer my questions. I was inquiring about the deductible and co-pay and his answered in a hostile voice, "I do not know!". There are no customer waiting on line. So I left and told him to go back to India and get some manners. He physically followed me and came close enough and said, "What did you say?!" I just left to prevent anymore altercation. I am the customer and he should have offered more courtesy towards me but he did not!

My husband and I are regular customers at this pharmacy and he is the only one that treated us so badly every time we pick up our medications. Today, his hostility can no longer be tolerated by me.

We are transferring our prescriptions to a different pharmacy.

Ester Tuazon
[protected]

RX No. 1267921 METHENAMINE HIPP 1 GM Qty: 60 COST - $46.614

RX No. 1307531 METHENAMINE HIPP I GM Qty: 90 COST - $132.33*

When I questioned the extreme price change, I was told the previous order used my Good RX discount card. The second order was filed differently causing the huge price change.

I have purchased this prescription from CVS for more than 2 years and always used my Good RX discount card.

The pharmacy submitted the second prescription noted above differently than all other orders. The CVS store (No. 7665). I was told it was too late to change and provide a refund for THEIR ERROR!

As a long standing loyal CVS customer, I am extremely disappointed the store could not resolve this error. You can see from my CVS account no. [protected], I do a lot of business with CVS for personal items beyond pharmacy purchases.

Good RX card should have been used. Member ID HJ709722. Current cost for RX 1307531 is $45.98. This is a difference of 98.35

Secondly, I was not informed by CVS Pharmacy that they contacted my physician for a renewal on my prescription. The renewed prescription was changed by my doctor. Previously, I was prescribed to take 2/day. The new order was changed to 1/day. This change should have been brought to my attention. I see this a a violation of my privacy and ability to accept or reject the physician's change.

I am on Hizentra, Subcutaneous Immunoglobulin therapy medication. I rely on the manufacturer's copay assistance program to afford this very expensive drug. I often have to wait months for reinstatement to this program and do without it for several months until I am eligible to reapply. When I finally do get that reinstatement, CVS Specialty just can not figure out how it works even after repeated calls from CLS Bering to verify my eligibility and the process. This typically causes a delay in my treatment plan which could equate to a hospital admission. It can take hours or days to unravel this mess and I go through this stressful and frustrating process every time I try and reorder my medication. It's exhausting and doesn't have to be this hard. Big time review and education on pharmaceutical company copay assistance programs needs to happen. This is an unnecessary waste of time and energy and causes avoidable delays.

I made an appointment via the CVS iPhone App for a COVID booster shot at CVS #16482 which is located in the Target store at 380 Consumer Square, Mays Landing NJ. 08330. Upon arrival, I was turned away for the COVID Booster because they claimed that the CVS computer system will not accept a Pfizer booster shot if your original vaccination was Janssen. During the 10 minute process on the CVS app, it was clearly indicated that I had originally received the Janssen vaccination, so if this situation is true, the website should have stopped me. The CDC allows mix and match for booster shots, but apparently CVS is unable to keep their system up to date. The person at the pharmacy said that they had to turn down several people due to this problem. This situation was disappointing, and a waste of my time.

I went 11/18/21 to pick up my prescriptions. I thought I had all my prescriptions, but the most important, the high blood pressure was missing. I check online, it said out of stock. My question is why I was not in formed on 11/18/21 that my prescription was on back order. I tried calling friday, Saturday and sunday, no answer. I did get the pharmacy Monday, he informed me then. He would try calling around and find out if another pharmacy has prescription on file. This is high blood pressure medicine. and I think some urgency should have been taken or at the least informed me what was going on.

My doctor called in a prescription on a Friday and I have been trying to talk to someone at CVS for three days because the app says it is still processing. No one answers the phone I have called three times and spend over 40 minutes on hold to get no answer. I cannot go into the pharmacy because they have closed it and it's only accessible through the drive up window. This pharmacy is awful!

I've been trying to reach the pharmacist at the Studio City location since 10am. It is now 4:15pm.

Phoned them five times and put on hold by automation for over 40 minutes and then either hung up on, or never answered.

The number I dialed is [protected]

This happens ALL the time!

Maybe you will have better luck