CVS
reviews and complaints

CVS pharmacy at Winston Hill Dr. in Cary, NC. Store #05556

Waited at the register for about 3 minutes to pay for an item and check on prescriptions. 4 technicians and 1 pharmacist were behind the desk. No one looked up, made eye contact, or acknowledged my presence in any way. After about 3 minutes a tech moved to the register and spent about one minute at the register directly in front of me. Still no acknowledgement of any kind. She finally asked could she help me. She never looked at me. I asked for her to check for prescriptions for my wife and myself. I gave her name and birthdates. She finally looked up for the first time to reprimand me - "one at a time sir!" After informing me that there were no prescriptions ready for pickup, I slipped a tube of lotion under the plexiglass and asked her to ring it up. Without saying anything she scanned the lotion and tossed it back through the opening in the plexiglass. After paying for the lotion I turned away, fuming with anger. I stopped, turned around and walked back. I told her she needed to learn some manners, and that her customer service skills were in sore need of improvement. She looked me in the eye and told me that I should be ashamed of myself, a "mature" man. She then loudly repeated it, getting the attention of one of the techs across the room at the drive through window.

I then asked to speak to the pharmacist in charge. She had been standing at a counter about 15 feet away facing us the entire time, but not looking up. She finally looked at me and said "I'm busy sir. I'll be with you as soon as I can." I waited about 5 minutes without moving. She finally realized that I wasn't leaving. She came over and asked "How can I help you?" I asked her incredulously "did you not hear the exchange". She said, "I was busy, sir. I didn't hear a thing". Although at that point I realized the futility of my complaint, I told her anyway. She looked at me blankly. I asked for the name of the pharmacist in charge. She gave it to me. I asked for the name of the tech who was so rude. She refused. I asked for first name only. She refused.

There were no other employee that I noticed on the floor outside the
pharmacy staff - no one to voice a complaint to.

I later called the number that she gave me to speak with the pharmacist in charge, Ms. Rana. I called, was on hold for 8 minutes, and finally hung up, realizing that no one at CVS really gives a damn about rude behavior toward their customers. Today, after filling our family's prescriptions at CVS for the last 20 years, I switched everything to another local pharmacy. They actually pick up the phone when you call, acknowledge you when you approach the counter, and actually seem to appreciate our business!

Customer service is dead at CVS #05556. I was ignored in this store, and the pharmacist ignored the incident when it happened. Of course, I never heard anything from anyone at CVS. Ignoring such blatantly rude behavior is a symptom of complacency from the top down. I just read that CVS will be closing 300 stores a year for the next three years. Not surprising - I for one will never set foot in another CVS store.

They post a sin that the drive thru is closed because of lack of personnel. THIS HAS BEEN GOING ON FOR TWO MONTHS NOW IN THE AFTERNOON And EARLY EVENING. As a result I have to come inside and wait in a long line, possibly exposing myself to coronavirus. This also increases coronavirus risk to cvs staff at the counter.I BUY OVER $5000 RX FROM CVS EACH YEAR, BUT THIS WILL CHANGE IF THE DRIVE THRU IS EVER CLOSED AGAIN AFTER TODAY.
You can look up my RX history at [protected] if you are even interested to do so.

second month. This happened again 11/20/21 that our CVS pharmacy will not fill our prescription when our doctor had to take time to call them to have it refilled. The employees have the prescription on their counter but fill it when they choose to do it hours later! When I question them why it hasn't been filled they said they haven't gotten to it, but then I ask what time they opened then they decide they now have the time! Let me guess, no one wants to work? not enough employees? cant tell time? Customers do not matter? Customers come last?
Who do they think pays them? If you don't have customers you wont have business!
My husband is on dialysis and will be till the day he dies! And yet your company doesn't care about your customers!
I'm assume your company doesn't care!
We have been at this pharmacy many years. I to have a busy life but put my job first! And yet I have to stop to do some else's job to get anything resolved!
Our store is located inside a Schnuck's grocery
CVS
3700 first Ave
Evansville Indiana 47710
[protected]

Lets just see how many more times our prescription gets shoved to the side! If it was left up to me I would go somewhere else and support that business. With my husband being on dialysis he wants to give them another chance

We'll see

Thank you
Christine Jones
3413 n 12th Ave
Evansville Indiana [protected]
[protected]@wowway.com

Date of incident 11/18/21 Thursday, around 10:00 AM. I had an appointment with my doctor at 9:20. My doctor called in for Aripiprazole 5 Mg, after our appointment . I was suicidal because of a death in the family.

There was a girl & guy pharmacist. The guy's name was Kevin & I didn't get the girl's name. She had her photo up on the wall. She told me wait time is 15-20 min. I went shopping in Target for 1 hour. CVS is in Target. I get back and she told me, she didn't fill it, to sit down & it will be 15-20 minutes.

I sat down for 1/2 hour, got up to find out if it was ready, She said she didn't fill it yet. There was no customers, maybe 2-3 in and out. I'm sure there could be a video of this. I complain to the manager, from Target. He said he couldn't do anything about it.

Tension started to rise. Kevin came over and with a face ready to kill screamed, sit down.The girl came over and told me she'e sorry, it's her fault but she didn't know when she could fill it.

I was about to call the police, when the girl finally got the bottle off the shelf and put a lable on the medication. she didn't have to count it, and gave me one without water. Now the time is noon, and people started to show up

my e mail is [protected]@yahoo.com

Thank you,
Sharon Lieber

My name is David Ellison and love and respect your store and all it's products/
All of my family shops there and will continue to/
On November 3 2021 @ 9 am I purchased $500.00 worth of gift card. Two $ 100.00
And one $50.00 Amazon gift cards and a two hundred and fifty visa secure card.from CVS [protected]@ 311c w pacific coast, wilminton, ca, I just started to use my amazon gift card online when I was informed by Amazon that one $100 .00 gift was no good and the $ 50.00 one was no good either Trans action was with store employee Karen at register two I still have my receipt and Amazon cards I paid cash What am I to do. I don't want my money back but I do want to order items online .what do I do?

Legal Notice
Legal claim
June 14, 2020 @ 2:41 pm therein as CVS store no.8699 137 S State, Chicago Ill, 60603-The discrimination policy was the stoppage itself, therein a CVS store, located thereat a 137 S State st, Chicago Ill, 60603, store no.8699; in addition to the policy and custom stoppage, they don't allow black people-men in particular to enter the store of CVS Pharmacy, in accordance to a policy and a custom, meaning after I had enter the CVS store building the staff member she was standing, thereat the door, therein, an order the employee she had unreasonably stopped, myself therein an arresting manner and accosted me in accordance to a policy, and a custom that hindered me from even entering, thereinto the building thereof CVS store, so as a result her actions was very unreasonable the stoppage was in accordance to a policy and custom, thereby stopping me from even entering the CVS store, therein the CVS store she had accosted myself, and therefrom, the employee, she had started saying all kinds of vulgar words that was unreasonably to me moreover that the words were obscene, and explicit words said to myself like you can't come, hereinto this CVS store that was in accordance to a policy and a procedure her words was a spoken language that hereby deterred myself from being therein, the CVS store also her as an employee of CVS store spoken words was in accordance to a accordance, to a policy and procedure that is a custom. In addition, her the employee action was in accordance to a custom that was contrary to the CVS store policy, and custom that indicates black people-men are not welcome, when in fact their welcome to enter the CVS store in accordance, to the employees' action(s), moreover I was also deprived of a policy and custom for being welcome to enter and exit thereinto a CVS store. In addition, the policy and procedure also had deterred, and denied myself from buying anything from that CVS store thereof that particular time, date, and place, due to the employees(s) stopping me from entering, the CVS store in accordance thereto a policy and a procedure that stops black people in particular from entering, the CVS store by the employees', thereof a CVS store you response must hereby severed within a 72 hrs., after you have so severed herewith this legal notice, therefrom that time frame of service sir-mam, as an official for a CVS if you should fail not to respond-answer, to the so stated cause or matter as being in fact as a legal claim therefrom that point you're in actions will hereby considered, as a refusal and further legal action will hereby commence in the appropriate legal tribunal that hears and determines such legal action with jurisdiction, therefrom your response must hereby serve to myself hereat [protected]@yahoo.com, in addition any response-answer, after 72 hrs., time frame will hereby be unacceptable;

I went to the CVS on Rt 18 in Weymouth, MA as walk in for booster Covid booster shot. After the go around with the hearing problem she writes on a piece of paper that they do not accept walk-ins, when in fact the sign above me says walk-ins. I feel I am being discriminated against and am informing other veterans to not go to CVS because of their discriminating practices. my email is [protected]@aol.com

Thank You
John Keegan

11/17/21 Unfortunately this is not the first complaint I have had to file regarding service by CVS pharmacy. Today at around 10 am I called the pharmacy requesting a refill. They said it would be ready in a few hours. I received a text that it was ready. After waiting about 10 minutes in the drive thru I was curtly informed that it was not ready and that the person originally taking the information had not put in the request for refill. She said they were "overwhelmed". I pointed out that they are always
"overwhelmed" she said "go to another pharmacy".
In and by itself this is not horrible however it is a waste of gas and time. They have two sites in town, one with a drive thru, the other without. Since I have difficulty walking at time, I use the drive thru and their site is notoriously known for terrible service. In the past I have had to wait until the prescription was finished after being told it would be ready. They seem to have the monopoly on this area and do not care about their customers.

I am very disappointed that my doctor prescribed ivermectin for covid and CVS Pharmacy refused to fill it across all stores. What my doctor prescribes is a choice between my doctor and me and CVS has no authority to deny me medication simply because they are choosing to cater to the naysayers. I got the prescription for my kids somewhere else and they were so much better within a day. I will never fill another of my or my family's prescriptions at CVS.

CVS has to be the worst company ever. The pharmacy is the worst thing they actually have. I waited 3 hours on the phone waiting to speak to someone at the pharmacy about my medications. I called back after waiting the 3 hours and when someone finally answered the phone they put me on hold to speak to the manager. I was on hold an extra 1 hour for the manager to pick up the phone. Once I explained my problem he forwarded my call to the pharmacy and told me to leave a message and they would call me back. It's been 6 days and I'm still waiting for the call back.

Every time I order my Clonazepam refilled at the Naples 9th Street CVS

They have to order it and I will wait an additional 2 days for pick up

I have never had this problem with any other CVS as they know their customers and always had this item in stock
Last time I picked up the refill they did not even have the correct amount of pills and did not even suggest that they will get the rest and notify me when they come in
They are very unfriendly and don't seem to care about their customers in this store
I am at the point of switching over to Walgreens for all my prescriptions from now on

Diane Lestuk

The pharmacy refuses to answer the phone and their excuse is that they are busy. But if people called they wouldn't have a line wrapped around the store. This has been happening for at least two months. They also take over a week to fill life saving drugs like asthma medication and antibiotics. Are They trying to kill people? They only have one lane open and shut down the drive thru. Unacceptable for a company as massive as you. Look at the rating on Google.

CVS Pharmacy farrier ln, Franklin TN #6399. Worst pharmacists(plural) I've ever experienced. Horrible customer service and horrible delays. If you're using this pharmacy prepare for long waits, screwed up prescriptions, back and forth with docs, insurance companies, on and on. Just bc of the pharmacists. Just a warning. They're really bad and they know it, which gives them the attitude that they take out on everyone around them. Really horrible, can't express enough how bad. Try waiting 1 hour for a prescription refill that wouldnt show up on their automated line so they couldn't help me although I have the bottle with the dates and names and numbers that they gave me. My doctor is literally right across the street. You could throw a rock and hit it from the parking lot of CVS. So why does it take a week for them to communicate? When I could've gone down there and physically walked it across the street. It's [censored]ing horrible service and intentional it feels like

A prescription was ordered by my physician on October 26th I received a text from CVS explaining that by law it would be filled on November 14th. Today at the store I was told that it was just ordered yesterday and may be in by tomorrow the soonest.
Today, the next day, I was told that it would be ready and to come in at a certain time. It was not ready and I spent nearly an hour waiting.

Over the last month or so, I've called CVS Pharmacy in several areas of Pennsylvania either to schedule a vaccine, test, or obtain details regarding a prescription my document was supposed to call.

I've noticed when I've called I'm being routed through an automated system that either hangs up on me or doesn't help me, so I'm left with no answers.

I had a doctor's appointment three days ago, so I called CVS to see if they received my prescription since I hadn't heard anything from them. I am currently on minute 59 of holding. I was routed through the automated system for about 3 minutes and have been on hold for another 57 or so minutes.

While an automated system is a good idea, if it doesn't help your customers, someone needs to answer the phone. We're not trying to -purchase gum or mints but potentially life-saving prescriptions. I'm dealing with an issue and don't have the prescription I need to combat the issue due to CVS' blatant disregard for customer's well being.

While I've been on this hour hold, I figured I'd schedule my flu shot. I clicked on SEVEN different days and the CVS I choose claimed to have ZERO flu shot appointments. Additionally, during this lengthy hold, I tweeted about my experience. CVS deleted two of my tweets. I posted a third that remains as of being on fold for an hour and three minutes.

I asked for over 2 years that my prescriptions not be automatically filled and the CVS Pharmacy located 1022 W Lincoln Highway, DeKalb, IL 60115 and the pharmacy can't seem to follow that simple request. I called today to have my 5 Fiasp Flex Pens filled and was placed on hold 4 times by the pharmacy tech. I waited over 45 minutes to speak to someone and when I asked to speak to the pharmacist I was told he was busy and the pharmacy tech hung up on me. I have to use CVS Pharmacy because of my insurance. I have never had such POOR service. If the pharmacy can't provide service because they don't have the staff, why don't they hire more people and allocate resources to providing service to the patients that they have.

I've shopped at CVS for years and have always been pleased. My neighborhood store has gone so far down hill that I promise I will never set foot in that store or any CVS store again. I had a few items to purchase and there was one other woman standing at the counter. I assumed, since it had been a couple minutes that the cashier was looking for something behind the counter for her. Finally, one of the CVS personal came up to the woman and said, use the self check. The woman, who had one item in her hand looked very confused but proceeded over the self check. Then the CVS woman said anyone with a card or cash...by this time there were several people standing behind me and she ushered them over to form a new line at self check. I guess I was invisible so I turned, placed my items on the nearest shelf and walked out. NEVER AGAIN WILL I SPEND ONE CENT AT THIS HORRIBLE STORE. SO SAD BECAUSE I USE TO BE A VALUED CUSTOMER. This incident happened on Thursday, November 11, 2021 around 11:15 a.m.

I read an article a few days ago on how CVS is really taking a hit with in store thefts.
I have an idea, hire more people. When I go into my CVS, there is rarely more than one person on the floor and they encourage people to self check out..really?
Second, the Pharmacy is grossly understaffed. I tried calling today, on hold for 30 minutes then was disconnected. Tried a second time and after 20 minutes was disconnected again. My issue was that I had to have someone pick up my prescription because I'm having breathing problems and could/can not drive at this moment. But that's ok, they gave him the prescription and then charged him for 2 boxes of Imodium instead of the 1 I received. I was going to make it clear to tell the clerk I needed one of those as well, but unable to contact. So I got charged for 2. I tried calling again this afternoon to explain the error but, on hold again for another 20 minutes, this time I hung up. I'm seriously considering going back to Walgreens.