CVS

I signed up for the care pass card because it seemed to be a great way to save money & seemed to have great deals. I never received my card yet money was being pulled out of my account. I tried to access the features with my email, phone number at the store & the cashier told me they didn't have my information & to wait for my card. I tried to cancel my membership & request a refund because I never was able to access the promised features. I had one representative raise his voice at me, another that had no clue what was going on & finally I had a great rep named Denise that tried to help. We got disconnected & wasn't able to pursue this again until days afterwards. I was told by Mike -another rep that I had been cancelled & no refund was to be given & to take it up with my bank. I am so incredibly dissapointed with CVS. I tried to email them & reps keep telling me to call their 1-800 line. I won't do business with such a shady business again after this. I can only imagine how much money they are making by pulling out of accounts & not giving the customers what they promised.

I took my husband to obtain his 2nd Shingrix dose today 11/28/21 at 4:30pm. His first dose was on 8/15/21. We were told on 8/15/21 that he needed to obtain his 2nd dose between 2 and 6 months. We returned today to obtain his 2nd dose and were told Shingrix was a 1 dose vaccine and he was not due for his 2nd dose for 6-months. They refused to give my husband his 2nd dose. CDC and Glaxosmithkline indicate this is a 2-dose vaccine with the 2nd dose being between 2 and 6-months. The Nurse and the 12-year old tech were incompetent and the pharmacist was not available. They had no basic knowledge about Shingrix and insisted it was not a 2-dose vaccine despite all the literature. They actually asked each other what the vaccine was.

On 11/22 I picked up one of 2 prescriptions. The other was out of stock and had to be ordered. On 11/23 I checked and it was ready for pickup. I was late getting home and pharmacy was closed. On 11/24 I worked late again. I called the pharmacy and was told I had until Dec 3 to pick it up so no issues. CVS was closed Thanksgiving 11/25 so I went to pick my script up on Friday 11/26. I was told by
CVS pharmacy they couldn't fill my prescription that was already filled and I needed a new script written.

On Wednesday at November 24 ( day before Thanksgiving), my husband who is a senior disabled black male purchased several items from our neighbor CVS located at at approximately 7 pm, when the store manager who is also a woman of color called the Nassau County Police accusing him of stealing from the store. Once the police questioned my husband and he was able to produce the receipt of the items purchased she still insisted that he had items that he didn't pay for in his possession. Needless to say, her she was unprofessional and tried to incite an occurrence that could have lead to serious consequences. We are educated professionals and homeowners in the Elmont community that have been actively involved in the improvement of our community. The audacity of this poorly trained manager at CVS is unacceptable and will not be tolerated.

November 24, 2021. Store # 16542. Address : 55 US Highway 9, Manalapan, NJ. Pharmacist was very hostile and ill-mannered. He was talking down at me like I am a [censored] that do not understand English. It looks like he is from India and his tone was he do not want to answer my questions. I was inquiring about the deductible and co-pay and his answered in a hostile voice, "I do not know!". There are no customer waiting on line. So I left and told him to go back to India and get some manners. He physically followed me and came close enough and said, "What did you say?!" I just left to prevent anymore altercation. I am the customer and he should have offered more courtesy towards me but he did not!

My husband and I are regular customers at this pharmacy and he is the only one that treated us so badly every time we pick up our medications. Today, his hostility can no longer be tolerated by me.

We are transferring our prescriptions to a different pharmacy.

Ester Tuazon
[protected]

RX No. 1267921 METHENAMINE HIPP 1 GM Qty: 60 COST - $46.614

RX No. 1307531 METHENAMINE HIPP I GM Qty: 90 COST - $132.33*

When I questioned the extreme price change, I was told the previous order used my Good RX discount card. The second order was filed differently causing the huge price change.

I have purchased this prescription from CVS for more than 2 years and always used my Good RX discount card.

The pharmacy submitted the second prescription noted above differently than all other orders. The CVS store (No. 7665). I was told it was too late to change and provide a refund for THEIR ERROR!

As a long standing loyal CVS customer, I am extremely disappointed the store could not resolve this error. You can see from my CVS account no. [protected], I do a lot of business with CVS for personal items beyond pharmacy purchases.

Good RX card should have been used. Member ID HJ709722. Current cost for RX 1307531 is $45.98. This is a difference of 98.35

Secondly, I was not informed by CVS Pharmacy that they contacted my physician for a renewal on my prescription. The renewed prescription was changed by my doctor. Previously, I was prescribed to take 2/day. The new order was changed to 1/day. This change should have been brought to my attention. I see this a a violation of my privacy and ability to accept or reject the physician's change.

I am on Hizentra, Subcutaneous Immunoglobulin therapy medication. I rely on the manufacturer's copay assistance program to afford this very expensive drug. I often have to wait months for reinstatement to this program and do without it for several months until I am eligible to reapply. When I finally do get that reinstatement, CVS Specialty just can not figure out how it works even after repeated calls from CLS Bering to verify my eligibility and the process. This typically causes a delay in my treatment plan which could equate to a hospital admission. It can take hours or days to unravel this mess and I go through this stressful and frustrating process every time I try and reorder my medication. It's exhausting and doesn't have to be this hard. Big time review and education on pharmaceutical company copay assistance programs needs to happen. This is an unnecessary waste of time and energy and causes avoidable delays.

I made an appointment via the CVS iPhone App for a COVID booster shot at CVS #16482 which is located in the Target store at 380 Consumer Square, Mays Landing NJ. 08330. Upon arrival, I was turned away for the COVID Booster because they claimed that the CVS computer system will not accept a Pfizer booster shot if your original vaccination was Janssen. During the 10 minute process on the CVS app, it was clearly indicated that I had originally received the Janssen vaccination, so if this situation is true, the website should have stopped me. The CDC allows mix and match for booster shots, but apparently CVS is unable to keep their system up to date. The person at the pharmacy said that they had to turn down several people due to this problem. This situation was disappointing, and a waste of my time.

I went 11/18/21 to pick up my prescriptions. I thought I had all my prescriptions, but the most important, the high blood pressure was missing. I check online, it said out of stock. My question is why I was not in formed on 11/18/21 that my prescription was on back order. I tried calling friday, Saturday and sunday, no answer. I did get the pharmacy Monday, he informed me then. He would try calling around and find out if another pharmacy has prescription on file. This is high blood pressure medicine. and I think some urgency should have been taken or at the least informed me what was going on.

My doctor called in a prescription on a Friday and I have been trying to talk to someone at CVS for three days because the app says it is still processing. No one answers the phone I have called three times and spend over 40 minutes on hold to get no answer. I cannot go into the pharmacy because they have closed it and it's only accessible through the drive up window. This pharmacy is awful!

I've been trying to reach the pharmacist at the Studio City location since 10am. It is now 4:15pm.

Phoned them five times and put on hold by automation for over 40 minutes and then either hung up on, or never answered.

The number I dialed is [protected]

This happens ALL the time!

Maybe you will have better luck

This cvs is located on fort ave in Lynchburg Virginia . I had a situation where I was n the hospital for impaction so my friend went to the pharmacy to ask her for some recommendations. Well she decided that it was okay and lawful (which it is not and us a total hippa violation)to not only discuss my whole personal private list of medications with him but told him EVERYTHING I was on which is my business and now I have issues w family members bc of the medications I am on this is TOTALLY against THE LAW . I am pissed off. I am totally violated. My next contact with you will be from.my ATTORNEY.

My credit card was charged by Courtney without telling me how much I was being charged first. The pharmacy filled my prescription without my insurance information. I tried to return my prescription when I found out that I was charged $49.49 for 1 prescription but they refused my return and refused to refund my money. After I complained I was charged too much money, they finally asked me what my insurance and only then I was told that they do not accept my insurance.

CVS pharmacy at Winston Hill Dr. in Cary, NC. Store #05556

Waited at the register for about 3 minutes to pay for an item and check on prescriptions. 4 technicians and 1 pharmacist were behind the desk. No one looked up, made eye contact, or acknowledged my presence in any way. After about 3 minutes a tech moved to the register and spent about one minute at the register directly in front of me. Still no acknowledgement of any kind. She finally asked could she help me. She never looked at me. I asked for her to check for prescriptions for my wife and myself. I gave her name and birthdates. She finally looked up for the first time to reprimand me - "one at a time sir!" After informing me that there were no prescriptions ready for pickup, I slipped a tube of lotion under the plexiglass and asked her to ring it up. Without saying anything she scanned the lotion and tossed it back through the opening in the plexiglass. After paying for the lotion I turned away, fuming with anger. I stopped, turned around and walked back. I told her she needed to learn some manners, and that her customer service skills were in sore need of improvement. She looked me in the eye and told me that I should be ashamed of myself, a "mature" man. She then loudly repeated it, getting the attention of one of the techs across the room at the drive through window.

I then asked to speak to the pharmacist in charge. She had been standing at a counter about 15 feet away facing us the entire time, but not looking up. She finally looked at me and said "I'm busy sir. I'll be with you as soon as I can." I waited about 5 minutes without moving. She finally realized that I wasn't leaving. She came over and asked "How can I help you?" I asked her incredulously "did you not hear the exchange". She said, "I was busy, sir. I didn't hear a thing". Although at that point I realized the futility of my complaint, I told her anyway. She looked at me blankly. I asked for the name of the pharmacist in charge. She gave it to me. I asked for the name of the tech who was so rude. She refused. I asked for first name only. She refused.

There were no other employee that I noticed on the floor outside the
pharmacy staff - no one to voice a complaint to.

I later called the number that she gave me to speak with the pharmacist in charge, Ms. Rana. I called, was on hold for 8 minutes, and finally hung up, realizing that no one at CVS really gives a damn about rude behavior toward their customers. Today, after filling our family's prescriptions at CVS for the last 20 years, I switched everything to another local pharmacy. They actually pick up the phone when you call, acknowledge you when you approach the counter, and actually seem to appreciate our business!

Customer service is dead at CVS #05556. I was ignored in this store, and the pharmacist ignored the incident when it happened. Of course, I never heard anything from anyone at CVS. Ignoring such blatantly rude behavior is a symptom of complacency from the top down. I just read that CVS will be closing 300 stores a year for the next three years. Not surprising - I for one will never set foot in another CVS store.

They post a sin that the drive thru is closed because of lack of personnel. THIS HAS BEEN GOING ON FOR TWO MONTHS NOW IN THE AFTERNOON And EARLY EVENING. As a result I have to come inside and wait in a long line, possibly exposing myself to coronavirus. This also increases coronavirus risk to cvs staff at the counter.I BUY OVER $5000 RX FROM CVS EACH YEAR, BUT THIS WILL CHANGE IF THE DRIVE THRU IS EVER CLOSED AGAIN AFTER TODAY.
You can look up my RX history at [protected] if you are even interested to do so.