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CVS review: Cvs Pharmacy

L
Author of the review
8:40 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Good evening

This complaint has been building up over the past 2–3 years. I am disabled and can’t drive anymore and my sister lives closest to me and cannot take me all the time because of her work schedule. One main problem is the app is not always in sync with the store so I try and call like I just did try. First call waiting on hold they pick up the line and hang up:total. 7 min second call on hold 26 min and I gave up. When you go into the store everyone(example tonight) 5 workers and a pharmacist and 1 person waiting on customers and the other workers are just ignoring us and we have to wait for the one person while the rest keep head down and there was a time when customers came first. This is my last attempt to get something done before I switch to Walgreens

Desired outcome: Please, have some meeting with pharmacy employees and remind them that we still matter and is there a pharmacy manager who can delegate when to take an employee off the computer so they can help with the line of customers.

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