CVS review: Customer service

I called the pharmacy around 9:55 this morning in request of a prescription refill. Unfortunately I did not get the reps name. Unclear of the pharmacist question when she asked me: what is the name? I asked, I’m sorry, my name or the name of the prescription. The pharmacist yelled back: YOUR NAME!

My response to her was, MY NAME IS MANUEL! and I added: you don’t have to yell at me with an attitude, If you were more specific what name are you asking I wouldn’t have asked!

There is no reason for this behavior. I am now planning to switch to a different pharmacy after being a Custmer for several years. I do not trust your pharmacy anymore after this incident nor would trust getting medications being handled by the personnel of this location.

I called right after this happened and spoke with the supervisor (Richard) to report this.

He was very kind and said that the Store manager was not working today. I asked him to please relate this complaint to the store manager as this needed to be addressed.

I am submitting this as a formal complaint,

I have never submitted a customer complaint, however, I feel the need to make your company aware of this type of situations and/or personnel’ behavior in order to protect your company and your customers.