CVS

At your CVS pharmacy at Bolsa Chica and Warner, Huntington Beach, CA you do not have enough staff at the front of the store. One employee handling the cashier when there are five people waiting is not enough, especially if a customer has multiple coupons. It creates anger amongst the waiting customers and this is just not fair. Why should the customers start bickering and taking it out on other customers when it is CVS fault that they do not employee enough staff. You can blame the Covid pandemic for causing long wait times at this pharmacy, however you cannot blame the pandemic for poor store management of not employing enough staff.

I have been to the CVS in Howell NJ in Target four times, and they were closed how can a Pharmacy be closed when people need their medication and then i transferred all my prescriptions to the CVS on route 9 in Howell NJ, I am 71 years old, and I asked if my meds could be delivered, and I was told to go home on my computer and register and there will be a fee of $9.95 cent per month what kind of corporation are you people when I order a pizza there is no delivery charge how much is enough. I will find another pharmacy that is not so money hungry also I am going on every social media site's and tell my story. You guys should be ashamed of of yourselves. Your no better than the Nazis.

My name is Robert Morgan
address 324 Desert Lily CT. Reno, NV 89521
Mobile # [protected]

I signed up once and canceled at the CVS on Steamboat in Reno.

CVS makes it very difficult to communicate and cancel that program!

I been going to this CVS for 20 years since i bought this house. Since they transfer the store manager and got rid of the nice very polite employees. My whole family shopped there. They were so nice when you walked into the store, they used to greet the customers. It was a pleasure going in there to shop. I shopped there a week ago I need to go to the restroom I asked for the key. I got told they didn't have a key because the pharmacy was closed. I tolded them so where do you go to the bathroom when you need to? The answer I got told was nothing and I got both employees ROLLED THEIR EYES AT ME. I put my stuff down and I walked out. I am a store manager for a huge company. My employees do not treat customers like that. This store # 1328. There is a Walgreens across the street from this store. Since this happened i start going to shop at Walgreens,
I am complaining about the store employees not the pharmacy employees they are great with customers. I thought you should know this since you might be losing more customers and losing business. I was a loyal customer to CVS but not anymore. The store manager and the crew had in this store was the best. Since you got this new manager and new people in there, they are AWFUL AND VERY RUID. If you need any more information, you can contact me at [protected]. I am hoping this will get solved the problem at this location, RUID CUSTOMERS SERVICE FROM THIS STORE EMPLOYEES.
Paula

First I would like to say I notice your resolution rate for complaints is less than 10%. So I have no hope that you will even look at this complaint and I consider this as being of high importance.

I will tell you a little about myself I am a nurse coordinator for Duke Community and Family Medicine.

My Wife scheduled a appointment today the CVS Pharmacy at 803 South Main St. Lillington, NC 27546 at for a COVID vaccine she thought but in actuality she scheduled a Pneumonia vaccine.
When she arrived she clearly told vaccinator that she was there for her FIRST dose of her COVID vaccine. Remember what we are taught before we administer any medication 5 rights
Right Dose
Right Patient
Right Route
Right DOB
Lastly
RIGHT MEDICATION
After vaccine was administered my partner asked for a information sheet, since this was her first dose. She was told it was on-line. Then she ask when should she return for her second dose of COVID vaccine, she was told next year. That raised a question "she then ask next year for my second COVID dose that is when she the vaccinator told her she had received the Prevnar 13. Then he went and got the COVID vaccine and administered it in the opposite arm. In actuality she did not need Prevnar 13 she is not autoimmune compromised. Then she was miss informed that she would return in a year for the next pnemovax in actuality she should return in 8 weeks to receive her next Prevnar 23 and then her next one at 65..

So please use this indecent to educate although there was no reaction or sentinel event as we call it here at Duke. You may not be so lucky next time.

Corliss Gallaway RNBSN

Contact is
Cell [protected]
work cell [protected]

Placed order online 1/10/22 with expected delivery date 1/13/22 but order show now Delayed with no additional information as of why and when I would receive the order. Totally unacceptable, when we order online is with a purpose of saving time and to get it on a specific time period. Will NOT use CVS online service any longer. I'm a CarePass member since their creation and this is absurd. Order # [protected]. Thanks.

Hi. I went to the CVS store to get two prescriptions filled as did my wife. We would have been new customers. I was told to come back in one hour. I did and was told that a prior authorization from my doctor was required and to come back in one hour. I did and was told to come back the next day. The next day I got one and was told to come back on Monday. My wife was told to come back the next day, she did and was told to come back next week but they could not give her a date. My medications are narcotic and as a result I have had to experience withdrawals which have been very painful and a nightmare. The pharmacist told me that my doctor was sending to many new people and that was why he needed to talk to her yet never said anything about not getting my medication except that I would get them the next day. I did get one but not the other and the one I needed I did not get. I was told on a Friday to come back on Monday. My wife was told they could not give her a date and her medication are also a narcotic and she is also experiencing withdrawal from not having them. I would like someone to contact me to get this resolved not just for me but for other people because when we were waiting, we heard two others state that they were going to go elsewhere and to not bother to fill their prescription so that tells me this is a major problem. I will give your company one chance to fix this if it is not resolved soon, I will be contacting my attorney general the pharmacy board as well as my congressman. This will not go away. It needs to be fixed. I am also considering contacting a lawyer to file a lawsuit for pain and suffering that was needless no doubt. I will wait one week to hear from someone at your company and if I do not, I will proceed with what I have said I will do.

I have a claim in already because CVS gave me someone elses medicine 3 times, but can not get ahold of Jackie? I can not understand her last name. Her number is 401-770-4426 but it says to "enter your mail box number" I am getting more and more upset about this. Please someone call me. I did not want to go the litagation but if thats what it takes to make CVS aware of this problem I will have to do it. She left me this number to call but I cant leave a message? what is that about?
Kimberly Sadler [protected] Claim # C131705708