CVS review: Complaint ( 1 comment)

On today May 31st 2022 approximately 9:42 a.m. my daughter who lives in Columbia, South Carolina telephone me and stated that CVS call and notified her that her daughter, Ava Taylor's prescriptions were ready. At approximately 9:57 a.m. Approximately 9:50a.m., I, Lurester Clardy, Ava's grandmother, called CVS located on West Palmetto Street in Florence, South Carolina, and talked with Jackie., Pharmacy Tech, or she used to be. When I asked her whether there were prescriptions ready for Ava Taylor especially her breathing treatment medication? I identified myself, and Jackie replied they are being worked on. I said that granddaughter needs her breathing treatment and I will be at CVS shortly to pick up prescriptions. In my opinion with sarcasm, she said yes ma'am. I went to doctor's office to get an excuse for grandbaby to return to school in the morning along with obtaining a form for records to be released to her pediatrician in Columbia, SC. Also, had to return home to wait on Safe Home Security Technician. At approximately 1:12p.m., I went to CVS stood in a long line with my grandbaby to be told that the breathing medication was out of stock. I shared the above conversation I had with Jackie earlier and asked where was Jackie? I was told that she was in back working. I asked how long did I have to wait and the young lady who waited on me went to check the computer. I asked her if CVS in Columbia could fill the medication because my granddaughter needed her breathing treatment. I told the young lady nevermind and walked out of the store talking about how Jackie continues to cause confusion when prescriptions I pick up for other family members. The lady time I picked up a prescription via the drive thru and there were only two customers at the pharmacy inside. I was very nice but looked at the lady's name tag and her name was Jackie. She made me wait at least thirty minutes at the drive thru. In my opinion, she did this as a get back due to me reporting her and a pharmacist in the past. Jackie is a big problem at this CVS and gas been fir sometime now. I do not use any of the CVS stores anymore and switched all of my meds to a pharmacy who treats me as a valued customer. My grandbaby is returning to Columbia, SC this evening and I needed her medication for her Nebulizer mediately. People have died from Asthma and my grandbaby is only four. Why would any pharmacy especially a big chain store as CVS be out of stock of a life - threatening medication? I am making this compliant due to me having concern about the validity as well the accuracy of Ms. Jackie's statement that the breathing medication for my grandbaby was out of stock. I got what my grandbaby needed from the pharmacy I use now with five minutes. I was fussing about Jackie not telling me in the beginning that the nebulizer med was out of stock. I also suggest that who is responsible to order medications should be talked to or something about the importance of keeping all meds in stock especially going without some medications could result in adverse reactions including death. I, Lurester Clardy, will never step a four inside of CVS located on West Palmetto, Florence, SC, for nothing. I do not or will not use the CVS I indicated above for nothing because I have no trust in them. It seems like the other staff gosling with what Ms. Jackie says like she is the owner of CVS. This is my final compliant about CVS because I will not spend my money at CVS. Last suggestion, let staff know the proper way to answer calls by saying store and/or department and their first or last name. This is a continued problem too.