CVS
reviews and complaints

I have twin daughters. Twin A keeps getting billed for Twin B's prescriptions because a birth code is not entered in the system. I have been told the pharmacy help desk has to do this and since we figured out the problem it has been 2 days and my daughter still does not have her prescription. We have been trying to fill this as my daughter is now 2 weeks late on her monthly maintenance injection. This was only caught because my daughters medication requires a prior authorization which Twin A does not have.

CVS on 110th and Broadway does not fill prescriptions no matter how many hours you wait on hold. I've seen the pharmacist chatting and whiling away time when patients wait 45 mins on hold. I was on hold for 45 mins today after which they disconnected me. This was my third time calling and I need my Rx as I'm traveling. I called 3 days back too. I wish they had any sense of dignity in serving the patients that they do or themselves.

Today I was treated very rude by Heather from my CVS pharmacy. She eventually hung up on me. I tried to call back 3 different times and I kept getting disconnected by CVS. The last time I called I pushed the option of being a doctors office, Heather answered and said my name before I could speak. Obviously she knew it was me. She then got rude with me again, I asked to speak with her manager. Jane got on the phone, she was also rude. She kept changing her responses to me which only proves to me that she was lying and so was Heather. There is so much more to this story but I would rather speak to someone from the corporate office who can help.

sad customer service never fill prescription on time. Drive thru is a disaster employees are rude and incompetent.

Date of incident 9/01/21

Client number not found

On 9/01/21 I picked up my prescription from CVS and was helped by Neeta, if you can call it help. I had arranged and sent over a coupon from GoodRx for the medication. At the time I really was not feeling well and was on a antibiotic for a tooth abscess. Neeta seemed to want to help, but only made things more confusing as I told her I wanted to use the GoodRx I had sent over. She stated that it was already covered by insurance. She started to cash me out and the total out of pocket was $400.88 dollars. I questioned the amount and she stated it was for a three month supply and lead me back to using my insurance again. I was looking for some type of clarification but never got it ! Never knowing what my insurance payed out on top of my $400.88 dollars. I spoke to a lawyer friend today and she got the same medication I did with the GoodRx for around 158.26 . A difference of $241.74. So at this point I'm feeling cheated and she states that I should talk with CVS pharmacy. I stopped by and spoke with the associate at the pharmacy cash register and she directed me to the pharmacist, who from behind his counter like 10 or more feet away started speaking to me with 8 or so other people behind me. He later came to the front counter. So much for confidentiality although his main concern was cashing out these other people. He needed to resolve my problem quickly and did so making sure I would not be coming back. I tried to explain why I did not understand how this happened. He then looked at the information I had and found the first thing he could shut me down with. First rule was; I was past the 15 day mark to question the transaction. Second was I ;didn't have the product to return in hand. Third was when I said forget about insurance and wanted to see what it would cost me through GoodRx and he stated that was fraud. He had no time for any type of hypothetical thought process as I stated earlier .He needed to get me out of line as soon as possible, so he could take care of other's. When I was initially talking with the sales associate I told her I sent the coupon over and she stated that we don't receive any communications from the outside .Although I had the coupon on my tablet I was hoping on some help from CVS and never got it. The pharmacist was busy also. The person that helped me out the 1st time kept bringing me back to, "your insurance payed for it". What she should have said is that we already charged your insurance and I don't feel like reversing it so go along with what we have done. In the end with the humiliation of airing everything out in public and being totally shut down by the pharmacist defending his ground I felt this was a waste of time. So as he well knew he had a very unhappy customer I asked for a copy of my prescription and he seemed to give me a deflated look like, " I don't understand ?" I fought with this guy and won and now I loss his business ! Cold practices, no consult with the pharmacist the first time / unprofessional behavior ! At this point I should notify GoodRx and my insurance company of CVS practices to charge me the utmost that they can ! In the end, I kept my cool and didn't get angry until I left the store .

I bought a can of these nuts and was very disappointed at how awfully few pecans were in the can.
I thought it may have been a fluke or just a bad batch, so I bought another a few days ago. This time I actually counted and there were 3 pecans.
I'm highly dissatisfied with this brand. I am requesting a refund.
Of course, I didn't see any reasons to save a receipt for a can of nuts.
Please advise.
Thank you

This young lady named gladice. Was very rude and nonchalant about me getting my prescription. One word replies when I asked a question and was being sarcastic. I had to leave out before I got angry. The store never answers the phone or anything and the wait is always about an hour. Something has to change because this is unacceptable. I asked the manager for help and was ignored

Me and my husband both got our Covid shots at CVS at 6391 W. Lake Mead Blvd, Las Vegas, Nv. I was looking at his Vaccination card this morning and they got his date of birth wrong. I called them and sat on hold for 50 mins. When I called back the cashier at the front of the store told me she paged them to pick up the phone. She transfered me again and I sat on hold for another 15 mins. I called my CVS and was told I had to called the CVS store where we got our vaccines. This is uncalled for nobody should sit on hold for that long. They can't be that busy

At 9 am they say 2 hours for her meds.
I go to the window at 11: 40 now it's not ready! They tell me another hour. It take 45 mins for her to finish being on hold to tell them to fill her script.
This is your common events all the time at the Westfield CVS on Elm street
I go to Holyoke CVS no problem ever in the many years of going there.
Westfield all the people who I talk to about how is there experience with going there said that they left to go to another pharmacy!
Thanks you need to know when a store is so non customer friendly with the clients and they just don't care to be professional!
My wife has screws and rods in her back and she says she gets treated like she is a drug addict just trying to get her monthly script
My name is Edward Foley my phone # [protected] if you have any questions Thanks
She has make a complaint in the past and it didn't change anything

I have noticed the CVS`s in my area of Blue Ridge, GA and Cleveland TN
Some walkways are not free of gum.

Extra Pressure LLC
Licensed and Lnsured
54 Sutton St
Mc Caysville GA 30555
[protected]@4extrapressure.com
[protected]

I have TWO very strong suggestions which would improve your customer service levels and increase your # of customers.

1. Do what the VA has done and set up an answering service where ALL CVS calls go to the service and THEY submit refills, contact Dr's for refills, answer questions, etc.. For questions needing a pharmacist, forward to the first available pharmacist.

2. Make the drive up "window time" a max of 5 mins per vehicle. If it will be longer, they need to either pull around and get to the end of the line or pull around to the side with the tube to wait.

1 car in front of you often = 10-45 mins! I just held for over TWO hours on the phone only for them to say hello twice quickly, act like they couldn't hear me even though I was NOT muted then disconnect! I am LIVID at the moment.

This stores cares nothing for their customers. Literally the worst business I have ever in my entire life dealt with

September 14, 2021

Re: Order # [protected]

To Whom This May Concern,

On 8/20/21 I placed an on-line order with CVS.com, # [protected]. I used several coupons and $14.80 in Extra Bucks that I had been saving up. Days later I checked my order status and realized my order was cancelled that same day with no explanation given.

I immediately called the customer service number, went through the options and was placed in a hold queue. After about 20 minutes, my call was disconnected. I proceeded to email customer service. It has been more than 3 weeks now and I have not received a response.

I initially wrote this complaint in an email on the company website, submitted the complaint and received an error message, so I had to re-write everything AGAIN. Wow, this is some of the worst customer service I have ever experienced.

I no longer need the items I ordered since I had to buy them elsewhere, but at the very least I'd like CVS to reinstate my Extra Bucks.
Thank you.

Kasia Fabi
2849 Main St
Rocky Hill, CT 06067

[protected]@yahoo.com
[protected]