CVS

Store and pharmacy filthy dirty . Vaccine area supplies on dirty floor. I was going to get my flue vaccine at this location but after seeing the condition of this store and pharmacy my wife and I both went to another pharmacy. I can't believe that this is the way CVS wants to be represented. This isn't the first time I've noticed this. Over the past few years it's been on the decline. If my insurance wood permit I would go else where.

My problem is with store #7801. My name is Jerome Schmitz, B/D 2/28/37. R/X #1072462. I have been told twice by your automated system that prescription is on automatic refill, ready in 24 hours. I finally reached your pharmacy dept, to find out that prescriber needed to be contacted. When questioned about auto matic system I was told that it didn't always stay up to date. In other words, don't trust the system. Obviously I swill have to refill any future requests with an actual person, regardless of wasted time listening to ads and music. Can anything be done about this? Awaiting an answer.

Jerome Schmitz
[protected]@swbell.net

Sat, 10/9/21, I went to the drive through for RX pick up. Long line of cars waiting with no one at window. Woman in front car yelling, pushing buzzer and banging on the window. No response. Some cars left, others started honking. I drove around and entered the store. At the pharmacy is another long line of angry people waiting and waiting. There's two people behind the counter, a man and young girl. I asked the man, who was the manager, what was going on and where is the staff, informing him about the angry line outside. He didn't reply. The people in line said they gave up waiting outside and came in only to end up in another line.

The manager kept filling orders and the girl had to take care of both lines. I said you can't run a pharmacy without a staff, especially on a Sat. I told the manager I was filing a complaint with Corporate about this. He finally spoke, telling me that I should contact Corporate. I left the store.

Throughout the summer, there have been delays in RX filling promised times for pick up, people who can't find your order, saying come back later on or even the next day. My wife went there at end of day to get my RX and was told by the same girl my RX wasn't there (after getting a phone message that it was ready for pick up). My wife called the same manager to the window and gave him the same verbal response I did earlier. He immediately went and found it, apologizing to my wife.

Now, I don't know if there was a third employee that was on lunch when I arrived or only two staff members were scheduled for this Sat. I know there's an employee shortage everywhere bringing down the quality of service. A pharmacy staff is important. I feel there should be a minimum of six people. Three people (including the manager) filling orders and phone calls. Two people expediting customers at the counter and one person manning the drive up window's customers. All bases covered. A minimum of four people on a Sat.

The Agawam Silver St store needs a major overhaul of more employees to replace the current situation and/or better scheduling.

South Glastonbury Connecticut New London Turnpike. For a company that promotes health this bathroom is disgusting as far as I'm concerned I brought it to the stores attention in the past and it's clearly not cleaned I'd be happy to forward you all the photos- No toilet paper stuff splattered all over the walls toilet filthy I've seen gas station restrooms cleaner than this-

My doctor prescribed a medicine for scabies. When I went to the pharmacy the pharmacist (Dan St. Geraine) in Sedona told me to take my "horse medication and go". I'm already embarrassed about the scabies. He said this out loud in car earshot if several other CVS customers at least THREE times saying they were very busy when I asked him to explain what he meant by that. He said "this is my store." Was he calling me a horse?
Was he insulting or discrediting my doctor? Other people working directly in the pharmacy were equally abrupt and rude and made me feel angry and confused. Devastating! I do not believe my doctor is prescribing horse medication! Is CVS selling horse medication?
I was in a good mood and felt happy when I walked into the store but left feeling ambushed, insulted and so upset that I may change pharmacy. Only positive is that I've never experienced this type of behavior from anyone at CVS in the past and your pharmacists are historically very nice and helpful. When I tried to talk with the store manager, another very young employee said she was not in the store and could not tell me when she would be there "for security reasons" because "it would put her at risk"? I'm a paying client, educated and now being treated like I'm some terrorist because I'm unhappy about how I was just treated by one of your "professionals".

I called in a refill at my local CVS pharmacy(located at 3310 Siskey Parkway, Matthews NC 28105) i was on hols for 35 minutes then when i asked to refill the medication they said there were no refills. I told the pharmacy assistant there was one refill on my bottle and she couldn't explain where the refill was and i would have to contact my doctor. So i called the corporate office and waited another 45 minutes to be told they were filling it now but that's because I called my pain doctor to get the refill. THE PROBLEM STILL WASN'T ADDRESSED as to WHAT HAPPENED TO THE ORGINAL REFILL that was in THEIR COMPUTER. THAT'S A PROBLEM FOR CVS IF REFILLS CAN DISAPPEAR IN THEIR SYSTEM WHEN A DOCTORS OFFICE SENDS THEM OVER. Lastly neither CVS corporate or the local CVS seemed to care nor did they care that i wasted 2 1/2 hours of my time for NOTHING! The niral of the story is that i transfer all 16 of my prescriptions to Walmart.

last night I went to CVS store at 12080 S Jog Road, Boynton Beach, FL 33437 to purchase bottled water. When I returned home and opened the plastic wrap to put the water in the refrigerator - I realized that I had purchased sparkling water by accident. I immediately returned to CVS with my receipt showing that I paid $4.99 for the item. The manager and her assistant immediately both took a horrible nasty attitude towards me and the manager said the plastic was ripped and what should she do with it - told me to throw it in the garbage. Not only was she nasty along with her employee who had been giving me nasty evil looks when I originally went into the store to make my purchase. Then I said they were not nice and yes, I called them [censored]es, the manager started screaming at me and told me to out out of the store and I was never allowed to shop there again. I told her to back off of me or I would call the police. If this is the customer service being acceptable by CVS - I will NEVER go into another CVS as long as I live. I will never walk into another CVS and I am going to make a post on social media about what transpired last night. CVS owes me $5.00 - pay up!

The music itself is insipid, but the sound quality could not be worse. For a company trying to prove its competence, this make you sound like a two-bit operation from some third-world country. Our little dentist's office has music that is nice enough, and the sound quality is perfect. Come on, CVS.

I was trying to get a prescription delivered because I broke my foot.

I have tried for the past 3 days to get my 1 single 'ready' medication delivered. I called and waited in the queue. Each time I call, I wait for 20-30 minutes, they answer with no voice, I only hear them typing in the background, then they disconnect me.

Today, I was hung up on after 20 minutes in the queue. I called back - sitting in the queue for over 30 minutes, I finally connected. They guy was very non-communicative and didn't seem to understand, after pulling up my record and my 1 medication waiting for pickup, that I wanted it delivered.

Why is this so hard!? Why is the wait time so ridiculous?

And Especially WHY DOESN'T THE ANDROID APP ALLOW ME TO SCHEDULE DELIVERY? I get to step 3 for signature and there's no way to enter or validate anything - this is a $0 prescription for me. WHY? (And yes, my credit card is up-to-date even though the total is $0)

I went to CVS at 1002 S Busse, Mount Prospect, Illinois on 9/27/21. A male behind the counter (name & work credentials unknown) took my request for hi dose flu shot. I am 74 years old. He asked a female worker where? & she pointed it out. He told me to go behind the curtain & sit. After the shot I asked for proof. He gave it to me & when I got home I realized I did not get the hi dose flu shot. The document did not have the name of the person who gave it to me much less their credentials! I showed it to my Dr & he said there was nothing to be done bc I cannot get another flu shot, obviously.

Your store charged me an extra $25 as a separate transaction after we purchased items items and did a cash back.

Description: DDA PURCHASE [protected] CVS/PHARM 00240--6 JFK CAMBRIDGE MA USA02138 [protected].02.36
In-process
Amount: $25.00
Transaction type: WITHDRAWAL

Please refund my monies immediately

On 10-4-21 I called CVS pharmacy 4100 redwood Rd Oakland CA because I wanted to find out if I could get a flu shot as a walk in. I followed the prompts and was disconnected 3 times. So I drove there, waited in line an requested a flu shot. The clerk said she could not do a walk in that I needed and appt.
I told her I called an was disconnects X 3 and she informed me she had nothing to do with the call system, it was not her problem. I told her I thought it was her problem since her patients were being disconnected repeatedly and it was call to her pharmacy. Such crappy service. I would have said, I am so sorry you could not get your question answered and you were repeatedly disconnected, if you wait a few minutes I will squeeze you in for a flu shot...just a suggestion you improve patient services and communication Roberta Durham RN PhD

I have been trying to get a refund that was processed on August 11, 2021 - it is now October 4 still NO refund!

I have tried multiple times to reach the pharmacist, which is required to transfer controlled prescriptions for my daughter to local CVS pharmacy near her college. Today I was on hold for 1.25 hours and a pharmacist never answered! It's incredibly frustrating.

Can you please tell me why Sedwick the Pharmacists at Store #3975 would refuse to give an 84 year old man who just went thru Radiation a Moderna Covid Booster Shot? Sedwick said he wasn't immune compromised--does cancer and radiation not count? Does age not count? His doctor recommended it, yet this man refused to give it to him. We filled out the proper forms and were sent a confirmation email for his appointment for 1pm for October 3rd, 2021. We were there early. When we got home, I received an email saying they canceled the appointment. What is going on with this store?

I was trying to get my cov19 shoot they are helping the management out he was. Asking about my cov19 shoot they being racist at me calling me names and telling I can get my test there for my cove they are chancel my appointment when I didn't tell them to do that they are calling me names etc the white man it's manger he's being rude to me and other things to I have no right to delete my appointment out the system he told me to go to my house to get my COVID-19 shot card I went home to go get it now come back in Addison I believe everything out of the system I'm tired of this freaking CVS and the tide is freaking CBS being racist to me and being racist to me