CVS

I have always loved the efficiency of the Goshen, Indiana CVS pharmacy until the past few months. My auto refills aren't being filled (even when I use the 'fill a prescription' phone prompter) and they aren't answering the phone so I have to drive there to speak with someone to get it filled and for any other issues I have. Then most times I wait 60 minutes to have my prescriptions filled. There often has been only one pharmacist and one tech working. Last week they closed down from Friday until Monday. Monday there was 1 pharmacist and 3 techs but one was doing the register full time due to the high volume of people in line and another was assisting the many people whose prescriptions needed to be refilled at the 'drop off' window. That left one pharmacist and one tech to fill prescriptions. The line is often to the front door of their store. Yesterday, 10/13 I went to this store in the afternoon and they were closed again. With one pharmacist, who had to leave for an emergency situation, they had to close for the day. Had there been a second pharmacist, it would have remained open. Yes, I have heard of the shortage of pharmacists and techs, but maybe there needs to be a greater incentive for them to want to work there.

I paid for prescriptions online via the app on 10/7 $41.00 then my husband was charged another $31 for the same scripts - we was told after the fact that the charge would automatically be refunded back to us and thus far it has not - I am upset to the point to where I am about to change all of our scripts to Walgreens - We paid over all over $80 for that round of meds. It shouldn't have been much! My email is: [protected]@yahoo.com for the account. We have Donna Duncan, Jason Duncan and Jacob Duncan on the account for scripts.

On 2 separate days I was given the wrong medication from CVS, Don Conner Blvd. in Jackson, NJ 08527.
1. my husband picked up my rx, but it was a Chemo drug for Another Pt.
2. I was supposed to get a 90 day supply of Potassium Citrate rx 771473. Instead I got
45 Potassium Citrate and 45 Potassium Chloride rx 779622. I have an extensive hx of kidney stones and I'm in stage 3 kidney disease. After taking the chloride for a
few decades and passing stones 1-2 a year, I was finally switched to the citrate and have been stone free ever since. I fear this could have caused me harm and possibly more stones! As an R.N. this is frightening to me! What about the elderly? The cognitive impaired? I had recently switched pharmacies to CVS, and now l'm questioning if this was a wise move!

Donna Reigert R.N.

RE: CVS Pharmacy at: 5611 S 27th St, Lincoln, NE 68512.

About seven weeks ago, I entered the CVS Pharmacy at 7:06PM to request the Covid-19 vaccine. The male pharmacist asked me if I had an appointment? I replied that I was a *walk in* who needed the Covid-19 vaccination. The male pharmacist told me he didn't have time to give me the vaccine because it takes 45 minutes to do the paper work and another for 15 minutes to monitor me after the injection. I told the pharmacist that I was shocked it took that amount of time to administer a Covid vaccination! I went on to tell this CVS pharmacist that this would be my very *first* Covid injection and not a third booster shot. Again, the CVS pharmacist told me he didn't have time to give me the injection and that I had to make an appointment. Note: I was the only customer at the CVS pharmacy. There was not one person standing in line behind me that needed the pharmacist assistance. The bottom line is that this pharmacist did indeed have time to give me the injection but refused to help a senior citizen. If CVS wants customers to make an appointment vs assisting customers who *walk in* for a Covid vaccine, then they need to stop advertising that walk ins are welcome when indeed they are not!

Lastly, I did receive my first Covid-19 vaccination as a *walk in* at a Supersaver pharmacy.

I live in Billings, Montana. You previously had a branch of CVS on North 27th Street, but closed it when you built a new one on the corner of Central Ave. & 6th St. West. This new facility has the worst pharmacy every. You need to HIRE more personnel; pharmacists as well as techs. This pharmacy has a drive up that is closed more then open because so many people are in the store in line to get their prescriptions & MANY TIMES, there are only 2 people behind the counter, a pharmacists & a tech. This is unacceptable. With the amount of CUSTOMERS this pharmacy has due to the closure of the CVS on North 27th Street, which was right across the street from THE HOSPITAL!, it is time you hired more qualified people so those of us who have difficulty standing in line for an hour, can be served somewhat sooner. Plus the stress on the pharmacists & techs to serve so many people at once & not be able to answer their phone calls, is very unfair, not to mention cruel. So HIRE MORE PHARMACISTS & TECHS. I would venture that you need more qualified people in your other locations as well.
Nancy Talcott - [protected]@msn.com

Store and pharmacy filthy dirty . Vaccine area supplies on dirty floor. I was going to get my flue vaccine at this location but after seeing the condition of this store and pharmacy my wife and I both went to another pharmacy. I can't believe that this is the way CVS wants to be represented. This isn't the first time I've noticed this. Over the past few years it's been on the decline. If my insurance wood permit I would go else where.

My problem is with store #7801. My name is Jerome Schmitz, B/D 2/28/37. R/X #1072462. I have been told twice by your automated system that prescription is on automatic refill, ready in 24 hours. I finally reached your pharmacy dept, to find out that prescriber needed to be contacted. When questioned about auto matic system I was told that it didn't always stay up to date. In other words, don't trust the system. Obviously I swill have to refill any future requests with an actual person, regardless of wasted time listening to ads and music. Can anything be done about this? Awaiting an answer.

Jerome Schmitz
[protected]@swbell.net

Sat, 10/9/21, I went to the drive through for RX pick up. Long line of cars waiting with no one at window. Woman in front car yelling, pushing buzzer and banging on the window. No response. Some cars left, others started honking. I drove around and entered the store. At the pharmacy is another long line of angry people waiting and waiting. There's two people behind the counter, a man and young girl. I asked the man, who was the manager, what was going on and where is the staff, informing him about the angry line outside. He didn't reply. The people in line said they gave up waiting outside and came in only to end up in another line.

The manager kept filling orders and the girl had to take care of both lines. I said you can't run a pharmacy without a staff, especially on a Sat. I told the manager I was filing a complaint with Corporate about this. He finally spoke, telling me that I should contact Corporate. I left the store.

Throughout the summer, there have been delays in RX filling promised times for pick up, people who can't find your order, saying come back later on or even the next day. My wife went there at end of day to get my RX and was told by the same girl my RX wasn't there (after getting a phone message that it was ready for pick up). My wife called the same manager to the window and gave him the same verbal response I did earlier. He immediately went and found it, apologizing to my wife.

Now, I don't know if there was a third employee that was on lunch when I arrived or only two staff members were scheduled for this Sat. I know there's an employee shortage everywhere bringing down the quality of service. A pharmacy staff is important. I feel there should be a minimum of six people. Three people (including the manager) filling orders and phone calls. Two people expediting customers at the counter and one person manning the drive up window's customers. All bases covered. A minimum of four people on a Sat.

The Agawam Silver St store needs a major overhaul of more employees to replace the current situation and/or better scheduling.

South Glastonbury Connecticut New London Turnpike. For a company that promotes health this bathroom is disgusting as far as I'm concerned I brought it to the stores attention in the past and it's clearly not cleaned I'd be happy to forward you all the photos- No toilet paper stuff splattered all over the walls toilet filthy I've seen gas station restrooms cleaner than this-

My doctor prescribed a medicine for scabies. When I went to the pharmacy the pharmacist (Dan St. Geraine) in Sedona told me to take my "horse medication and go". I'm already embarrassed about the scabies. He said this out loud in car earshot if several other CVS customers at least THREE times saying they were very busy when I asked him to explain what he meant by that. He said "this is my store." Was he calling me a horse?
Was he insulting or discrediting my doctor? Other people working directly in the pharmacy were equally abrupt and rude and made me feel angry and confused. Devastating! I do not believe my doctor is prescribing horse medication! Is CVS selling horse medication?
I was in a good mood and felt happy when I walked into the store but left feeling ambushed, insulted and so upset that I may change pharmacy. Only positive is that I've never experienced this type of behavior from anyone at CVS in the past and your pharmacists are historically very nice and helpful. When I tried to talk with the store manager, another very young employee said she was not in the store and could not tell me when she would be there "for security reasons" because "it would put her at risk"? I'm a paying client, educated and now being treated like I'm some terrorist because I'm unhappy about how I was just treated by one of your "professionals".

I called in a refill at my local CVS pharmacy(located at 3310 Siskey Parkway, Matthews NC 28105) i was on hols for 35 minutes then when i asked to refill the medication they said there were no refills. I told the pharmacy assistant there was one refill on my bottle and she couldn't explain where the refill was and i would have to contact my doctor. So i called the corporate office and waited another 45 minutes to be told they were filling it now but that's because I called my pain doctor to get the refill. THE PROBLEM STILL WASN'T ADDRESSED as to WHAT HAPPENED TO THE ORGINAL REFILL that was in THEIR COMPUTER. THAT'S A PROBLEM FOR CVS IF REFILLS CAN DISAPPEAR IN THEIR SYSTEM WHEN A DOCTORS OFFICE SENDS THEM OVER. Lastly neither CVS corporate or the local CVS seemed to care nor did they care that i wasted 2 1/2 hours of my time for NOTHING! The niral of the story is that i transfer all 16 of my prescriptions to Walmart.

last night I went to CVS store at 12080 S Jog Road, Boynton Beach, FL 33437 to purchase bottled water. When I returned home and opened the plastic wrap to put the water in the refrigerator - I realized that I had purchased sparkling water by accident. I immediately returned to CVS with my receipt showing that I paid $4.99 for the item. The manager and her assistant immediately both took a horrible nasty attitude towards me and the manager said the plastic was ripped and what should she do with it - told me to throw it in the garbage. Not only was she nasty along with her employee who had been giving me nasty evil looks when I originally went into the store to make my purchase. Then I said they were not nice and yes, I called them [censored]es, the manager started screaming at me and told me to out out of the store and I was never allowed to shop there again. I told her to back off of me or I would call the police. If this is the customer service being acceptable by CVS - I will NEVER go into another CVS as long as I live. I will never walk into another CVS and I am going to make a post on social media about what transpired last night. CVS owes me $5.00 - pay up!

The music itself is insipid, but the sound quality could not be worse. For a company trying to prove its competence, this make you sound like a two-bit operation from some third-world country. Our little dentist's office has music that is nice enough, and the sound quality is perfect. Come on, CVS.

I was trying to get a prescription delivered because I broke my foot.

I have tried for the past 3 days to get my 1 single 'ready' medication delivered. I called and waited in the queue. Each time I call, I wait for 20-30 minutes, they answer with no voice, I only hear them typing in the background, then they disconnect me.

Today, I was hung up on after 20 minutes in the queue. I called back - sitting in the queue for over 30 minutes, I finally connected. They guy was very non-communicative and didn't seem to understand, after pulling up my record and my 1 medication waiting for pickup, that I wanted it delivered.

Why is this so hard!? Why is the wait time so ridiculous?

And Especially WHY DOESN'T THE ANDROID APP ALLOW ME TO SCHEDULE DELIVERY? I get to step 3 for signature and there's no way to enter or validate anything - this is a $0 prescription for me. WHY? (And yes, my credit card is up-to-date even though the total is $0)

I went to CVS at 1002 S Busse, Mount Prospect, Illinois on 9/27/21. A male behind the counter (name & work credentials unknown) took my request for hi dose flu shot. I am 74 years old. He asked a female worker where? & she pointed it out. He told me to go behind the curtain & sit. After the shot I asked for proof. He gave it to me & when I got home I realized I did not get the hi dose flu shot. The document did not have the name of the person who gave it to me much less their credentials! I showed it to my Dr & he said there was nothing to be done bc I cannot get another flu shot, obviously.

Your store charged me an extra $25 as a separate transaction after we purchased items items and did a cash back.

Description: DDA PURCHASE [protected] CVS/PHARM 00240--6 JFK CAMBRIDGE MA USA02138 [protected].02.36
In-process
Amount: $25.00
Transaction type: WITHDRAWAL

Please refund my monies immediately

On 10-4-21 I called CVS pharmacy 4100 redwood Rd Oakland CA because I wanted to find out if I could get a flu shot as a walk in. I followed the prompts and was disconnected 3 times. So I drove there, waited in line an requested a flu shot. The clerk said she could not do a walk in that I needed and appt.
I told her I called an was disconnects X 3 and she informed me she had nothing to do with the call system, it was not her problem. I told her I thought it was her problem since her patients were being disconnected repeatedly and it was call to her pharmacy. Such crappy service. I would have said, I am so sorry you could not get your question answered and you were repeatedly disconnected, if you wait a few minutes I will squeeze you in for a flu shot...just a suggestion you improve patient services and communication Roberta Durham RN PhD

I have been trying to get a refund that was processed on August 11, 2021 - it is now October 4 still NO refund!