CVS
reviews and complaints

Re: CVS at 14735 Ventura Blvd., Sherman Oaks, CA
Contacting the Pharmacy is nearly impossible. I've called during the day, evenings and between 12AM and 5AM. It doesn't matter-hold times are unimaginable. There are a number of issues:
1. Phone system can't efficiently queue calls. Calls are either dropped or don't register to be picked up.
2. More often, hold times can be longer than one hour. Call time doesn't matter.
3. I live a mile from the store, while on hold, I've driven to the store and found calls aren't picked up-the Pharmacy is too busy.
4. I know most all the Pharmacists well and I respect their knowledge, but calling the store is counterproductive. Our doctors have complained as well. This problem existed before COVID, so it's not a result of COVID.
5. Brian, the store manager said it's not his problem or responsibility, while that may be true he should be able to help resolve the problem. It's a reflection on the store.

I was in Texas when I walked into the store inquiring about a pair of scissors to purchase what aisle it was on and the clerk was not helping me and when i approached her about not locating an item she stated to me that "YOU PEOPLE ARE ALWAYS WANTING SOMETHING FOR NOTHING". I asked her who is you people three times she shoved over a pair of scissors that i was asking for to purchase and the item i already had i paid for and she walked off and when i asked her what her name was she stated as she was walking towards the back of the store DONT WORRY ABOUT IT. I notified the manager the next day before i returned to Tampa she stated she would speak to the clerk and call me. I had to call her back and she said i spoke to her and she said she had family issues so i asked did you ever ask what she meant by YOU PEOPLE ARE ALWAYS LOOKING FOR SOMETHING FOR NOTHING. The manager said we cant discuss how we talked to her and I said she wasn't made to call me to apologize.

The pharmacy is problematic. Medication that is called in by my physician is not filled in a timely manner. No one is answering the phone to find out if medication has been filled. When a text is provided that medication is ready, its not and I have to come back one or two times to pick up the medication.This is a relatively new CVS and there was a wonderful friendly pharmacist working there. Now he left and many times the drive in is closed or the in store pharmacy is closed and just the drive in is open. Is this how you operate a neighborhood pharmacy?

On Nov. 6, 2021 I spoke with the Pharmacy Manager; Wendy Rast at Pharmacy #[protected] S Gartrell Road/Aurora, CO. 80016.
The prescription filled on Nov. 5, 2021 was for a Breckenridge Nasal Spray that had a defective sprayer.
Wendy instructed me that CVS would not replace the sprayer and that I had to contact Breckenridge for replacement. I asked why and that it would take days to get my medicine. Wendy said that she would not replace the item per Breckenridge. After I called Breckenridge this turned out to be a lie.
Wendy decided it was not critical for me to have my medication and it was not necessary to have it filled quickly. There is no reason why a customer should have to do back office medicine lot checking. Wendy/CVS should have replaced the item and handled the back office steps.
Wendy said my insurance would not cover a second prescription and I could buy another for $50.00.
I was shocked by her total lack of concern, tone and decision. CVS absolutely should have just replaced the defective item. Breckenridge would have credited CVS for the return.
Wendy and CVS is doing a disservice to the public by putting Wendy Rast in any decision making position. She is rude and lies and above all doesn't care; a very bad place have Wendy when it comes to medical matters.

Problem--long delays for telephone answer. Invariably when I call to review my prescriptions, or order refills, there is a long delay--often as long as 30 to 45 minutes before someone answers and then they must find a pharmacist to deal with my questions! While I know they must be busy with other customers, there must be a solution to this aggravating problem. It's as though CVS thinks its customers' time doesn't matter.

Perhaps you could establish a callback process, as other companies are doing, so you don't waste our time. Alternatively you could add or assign some staff or floating staff, to deal with the problem.

It appears that CVS is making a big push in its Home Healthcare business. If you care about this issue, you may want to address it. Otherwise you may lose a competitive advantage to OptumRX, since it answers its phones and delivers orders and refills promptly!

I made an appointment online for my mother to get the booster shot for today 11/7/21. We followed directions including to tap the app upon arrival. We went straight to vaccination chair. No one was getting vaccinated and no one in line. RN realizes we aren't scheduled person and now someone else shows up about 10 minutes later. We're waiting for her to go and a guy goes to pharmacist who schedules him. Once lady is done, we're like ok we're next. It RN takes walk up guy. Says we don't show up on his list now. Says go to pharmacist. Go over there and he says you needed to check in here and points to sign. The directions do not indicate we have to check in at desk. Says they'll work us in. I'm like no we had an appointment and followed directions. He says we'll if you want you can go somewhere else. My mother is 81 years old, just out of the hospital a few weeks ago after being on for over a month (not COVID, but had 2 surgeries), is in a wheelchair and on oxygen. This is totally unacceptable. I will be reporting this to the state boards, state insurance commission and my mother is reporting to her insurance, Mailhandlers. Her insurance currently requires her to use CVS but I will be transferring her scripts to another location as I won't go back to this store. I go in this store and have been serviced by this pharmacist before and I appreciate the short staffing situation and being overworked but I will not tolerate this kind of treatment and most certainly not have so speak to my ailing mother in this fashion.

It's very disheartening that you don't ask for a name, phone number or email which makes me think this will never reach the level that it should or anything come of it.

I will never go to CVS again. My wife and I attempted to get COVID booster shots on two occasions. CVS advertises walk-in's welcome. Both times we were told to come back at a later date for a walk-in shot. Their pharmacy was empty with no customers waiting. We went to Tom Thumb Pharmacy and received our booster shots immediately. They seemed to appreciate our business and will in the future. The CVS store was 6401 Precinct Line, N Richland Hills 76182

I stopped calling local pharmacies bc of hold times. I just don't pick up my meds anymore. Their Bots hound me 5xs per day for weeks about Refills I never requested. I tried to cancel auto refill today for 9 straight hours. It is impossible. 16 calls to CVS and beng passed around times but contrary to lies on the website, there is absolutely no way a customer can prevent Auto Refills from being filled at Retail. We cannot request they stop by phone, nor at the website, nor at the local pharmacies, nor by contacting Aetna Caremark CVS Silverscript. Canno cancel auto refill when mistakes have been made by under qualified NPs or when new Doctors aren't paying attn. to what we have just discussed at length, have texted and written by snail mail. Customers cannot cancel or prevent Auto REFILLS at retail level when the refill CONFLICTs WITH MAIL ORDER meds just received. The organization(s) ignore long histories of Approved Brand drugs ofl Non Formulary Brand Approved for 5 years.
Then when I need tge drug I can't get it filled bc some pharmacy refilled the wrong prescription without consulting me or their own records. Pharmacies are supposed to make sure drugs don't interact poorly, to advise us. How is that possible when pharmacists can't consult their own In House record-keeping? They are double dosing me while simultaneously denying my access to new meds my doctors advised I try.

CVS doesn't care about the consumer. They care about generation pharmacies profits even at the risk of customers well being. Caremark doesn't care. Aetna doesn't care. No one does.

I am complaining because my doctor put in for my prescription of Lavalo on October 27, 2021. As of November 5, the CVS in Odenton does not have my prescription. When I first approached the cashier, she gave me the wrong prescription, which was in someone else's name. I called my doctors to check if they sent in the prescription request and they told me they sent the request for Livalo on October 27. The people who work at CVS in Odenton, Md are rude and do not know anything. When I asked when the prescription would be available the cashier said it would be available today on November 5. I did not know it took ten days for a person to pick up a prescription. If I did not have to shop at CVS in Odenton, I would shop somewhere else. Gerri Cappuccio

Began calling pharmacy on Monday, November 1st for prior authorization on emergency inhaler as of November 5th 3pm I still had not made contact, on hold for 45 minutes. Called front desk ask the clerk if there was a problem and he said staff shortage. I asked for district managers name he refused to give me her name. I asked how I was supposed to get what I needed if the employees refused to answer phone and he hung up on me. Called corporate office and was on hold for 30 minutes. I am interested to see how long it takes to get a response .

I usr the Northport location 754 Fort Salon's rd Northport NY . my doctor called in prescription early Tuesday 11/2/21 went yesterday I was told still I'm process. Went again today still not ready? What is going on? This unacceptable

On Monday November 1, 2021 I saw a doctor who called in two prescriptions for me: tamulosin o.4 mg capsule with directions to take one capsule daily and a medrol dose pak. This medicine was to treat a hydronephrosis secondary to a kidney stone. Since you and the people who work at store # 2986 probably do not know, hydronephrosis can result in kidney failure. Since kidney cancer runs in my family and may well lose a kidney to cancer, I'd rather not lose one to hydronephrosis. In any case, when I went to get my medication, I was told they didn't have it. Please be aware, if I do develop kidney failure, I will sue CVS and anyone else responsible for my death.

Earlier today I completed a short survey as a member of your advisory panel which promised $2 in Extra Bucks. However, after completing the survey instead of getting my promised reward I got a message saying there was some difficulty in issuing the certificate. My CVS account no. is [protected].

Robert Mednick
[protected]@aol.com
1040 N Lake Shore Drive, Apt 20 B
Chicago, IL 60611

Hi, yesterday I scheduled a Covid test for today, Nov 2nd, at the CVS store in Valatie, New York and recevied a
text confirmation about the appointment. Before arriving today, I received another reminder via a text message.

When I arrived (after 1/2 hr drive), there was a note on the drive through window that no testing was available
today. I went inside to talk to one of the staff persons at the pharmacy and was told that the new "system"
was not working!.

It was very urgent that I got the test done today and I also did not receive any message that
testing was canceled.

I find this completely unacceptable for a large company such as CVS. One would expect that there
is a back-up service so that this vital testing can continue uninterrupted. Something so essential
as Covid testing should not be denied a customer at this crucial time. Added to this, there apparently
was no method of notifying me ahead of time so that I could make alternative arrangements.
We have been CVS customers for 35 years but now we will switch pharmacies.

Your web site sucks and so does your [censored]ing auto phone system. Its been [censored]ing up for years I think you should fix it. I try to make an appt for a booster and when I put my zip code in it gives me stores an hour away. Theres 2 [censored]ing stores in monaca and I can't make an appt b/c it keeps directing me to stores in [censored]ing pittsburgh I [censored]ing had it you either fix your [censored] or I'll find another pharmacy.

I just wanted to let you know that the customer service at the Orange Tree Store in Naples Florida needs training.

I went in Friday night before they closed and I was checking on an RX and needed a Flu Shot. I was politely informed that they close in a few minutes and could not help me. I have worked in customer service, legal offices as well as construction offices. I don't care if someone walks in one minute before closing, we helped that person regardless of the time and regardless how long it takes. I suppose everyone's customer service has gone to crap and you are right there with the crowd. Let's pay these lazy, rude people $15.00 per hour. You need to train your staff in customer service and inform them you do not stop helping people before you are closed. I also asked if she could enter a coupon for the RX so it would be in there when I picked up the meds. Again I was told no, our computers shut down in 3 minutes. I know it can be done and takes a few seconds to enter the coupon, I have had it done before.
So, I was cheerfully helped with everything at Walgreens the next morning. Get them to train your staff.