CVS

I will never go to CVS again. My wife and I attempted to get COVID booster shots on two occasions. CVS advertises walk-in's welcome. Both times we were told to come back at a later date for a walk-in shot. Their pharmacy was empty with no customers waiting. We went to Tom Thumb Pharmacy and received our booster shots immediately. They seemed to appreciate our business and will in the future. The CVS store was 6401 Precinct Line, N Richland Hills 76182

I stopped calling local pharmacies bc of hold times. I just don't pick up my meds anymore. Their Bots hound me 5xs per day for weeks about Refills I never requested. I tried to cancel auto refill today for 9 straight hours. It is impossible. 16 calls to CVS and beng passed around times but contrary to lies on the website, there is absolutely no way a customer can prevent Auto Refills from being filled at Retail. We cannot request they stop by phone, nor at the website, nor at the local pharmacies, nor by contacting Aetna Caremark CVS Silverscript. Canno cancel auto refill when mistakes have been made by under qualified NPs or when new Doctors aren't paying attn. to what we have just discussed at length, have texted and written by snail mail. Customers cannot cancel or prevent Auto REFILLS at retail level when the refill CONFLICTs WITH MAIL ORDER meds just received. The organization(s) ignore long histories of Approved Brand drugs ofl Non Formulary Brand Approved for 5 years.
Then when I need tge drug I can't get it filled bc some pharmacy refilled the wrong prescription without consulting me or their own records. Pharmacies are supposed to make sure drugs don't interact poorly, to advise us. How is that possible when pharmacists can't consult their own In House record-keeping? They are double dosing me while simultaneously denying my access to new meds my doctors advised I try.

CVS doesn't care about the consumer. They care about generation pharmacies profits even at the risk of customers well being. Caremark doesn't care. Aetna doesn't care. No one does.

I am complaining because my doctor put in for my prescription of Lavalo on October 27, 2021. As of November 5, the CVS in Odenton does not have my prescription. When I first approached the cashier, she gave me the wrong prescription, which was in someone else's name. I called my doctors to check if they sent in the prescription request and they told me they sent the request for Livalo on October 27. The people who work at CVS in Odenton, Md are rude and do not know anything. When I asked when the prescription would be available the cashier said it would be available today on November 5. I did not know it took ten days for a person to pick up a prescription. If I did not have to shop at CVS in Odenton, I would shop somewhere else. Gerri Cappuccio

Began calling pharmacy on Monday, November 1st for prior authorization on emergency inhaler as of November 5th 3pm I still had not made contact, on hold for 45 minutes. Called front desk ask the clerk if there was a problem and he said staff shortage. I asked for district managers name he refused to give me her name. I asked how I was supposed to get what I needed if the employees refused to answer phone and he hung up on me. Called corporate office and was on hold for 30 minutes. I am interested to see how long it takes to get a response .

I usr the Northport location 754 Fort Salon's rd Northport NY . my doctor called in prescription early Tuesday 11/2/21 went yesterday I was told still I'm process. Went again today still not ready? What is going on? This unacceptable

On Monday November 1, 2021 I saw a doctor who called in two prescriptions for me: tamulosin o.4 mg capsule with directions to take one capsule daily and a medrol dose pak. This medicine was to treat a hydronephrosis secondary to a kidney stone. Since you and the people who work at store # 2986 probably do not know, hydronephrosis can result in kidney failure. Since kidney cancer runs in my family and may well lose a kidney to cancer, I'd rather not lose one to hydronephrosis. In any case, when I went to get my medication, I was told they didn't have it. Please be aware, if I do develop kidney failure, I will sue CVS and anyone else responsible for my death.

Earlier today I completed a short survey as a member of your advisory panel which promised $2 in Extra Bucks. However, after completing the survey instead of getting my promised reward I got a message saying there was some difficulty in issuing the certificate. My CVS account no. is [protected].

Robert Mednick
[protected]@aol.com
1040 N Lake Shore Drive, Apt 20 B
Chicago, IL 60611

Hi, yesterday I scheduled a Covid test for today, Nov 2nd, at the CVS store in Valatie, New York and recevied a
text confirmation about the appointment. Before arriving today, I received another reminder via a text message.

When I arrived (after 1/2 hr drive), there was a note on the drive through window that no testing was available
today. I went inside to talk to one of the staff persons at the pharmacy and was told that the new "system"
was not working!.

It was very urgent that I got the test done today and I also did not receive any message that
testing was canceled.

I find this completely unacceptable for a large company such as CVS. One would expect that there
is a back-up service so that this vital testing can continue uninterrupted. Something so essential
as Covid testing should not be denied a customer at this crucial time. Added to this, there apparently
was no method of notifying me ahead of time so that I could make alternative arrangements.
We have been CVS customers for 35 years but now we will switch pharmacies.

Your web site sucks and so does your [censored]ing auto phone system. Its been [censored]ing up for years I think you should fix it. I try to make an appt for a booster and when I put my zip code in it gives me stores an hour away. Theres 2 [censored]ing stores in monaca and I can't make an appt b/c it keeps directing me to stores in [censored]ing pittsburgh I [censored]ing had it you either fix your [censored] or I'll find another pharmacy.

I just wanted to let you know that the customer service at the Orange Tree Store in Naples Florida needs training.

I went in Friday night before they closed and I was checking on an RX and needed a Flu Shot. I was politely informed that they close in a few minutes and could not help me. I have worked in customer service, legal offices as well as construction offices. I don't care if someone walks in one minute before closing, we helped that person regardless of the time and regardless how long it takes. I suppose everyone's customer service has gone to crap and you are right there with the crowd. Let's pay these lazy, rude people $15.00 per hour. You need to train your staff in customer service and inform them you do not stop helping people before you are closed. I also asked if she could enter a coupon for the RX so it would be in there when I picked up the meds. Again I was told no, our computers shut down in 3 minutes. I know it can be done and takes a few seconds to enter the coupon, I have had it done before.
So, I was cheerfully helped with everything at Walgreens the next morning. Get them to train your staff.

To Whom It May Concern:

The following is a summary of events that took place on September 24, 2021, at 1:00 pm at the CVS located at 250 S. Courtland St., East Stroudsburg, PA.

• I arrived at the CVS at 12:50 pm for a scheduled 1:00 vaccine booster shot. The individuals at the front of the store instructed me to go around to the back as that was the location where the shot was to be given. I proceeded to the back of the store, found no one to be there, so I walked over to the Pharmacy and asked if this was the location that I needed to be in to receive my booster shot. The Cashier said "yes" and told me to sit down in the waiting seats alongside the wall and I would be called shortly.

• At 1:15 pm I went up to the Cashier and asked if she had any idea how much longer my wait would be in order to receive my vaccine. She began apologizing and indicated that they were extremely busy and that he would be with me as soon as possible. I then asked her was there only one person available to give the vaccine injection. She replied that "the Pharmacist was the only one available to give me the shot".

• As the Cashier and I concluded our conversation, the Pharmacist, who was approaching the counter and who had obviously heard our conversation, slammed the case he was holding in his hand down on the counter and said to me "My God…you've only been here five minutes. Are you that impatient"?

• Pharmacist Dennis then stepped from behind the counter and I turned to him and indicated "Sir, I have been waiting for approximately twenty minutes to receive my shot and I was simply asking how much longer the wait would be". Pharmacist Dennis turned to me and said "I'm the man who's going to give you the shot that's going to save your life". I was, of course, stunned by this comment as it was totally inappropriate and not warranted given this situation.

• Pharmacist Dennis led me back to the chairs where I was sitting and attempted to give me my vaccine injection when I asked him "Is there not some place private that we can go for me to receive my injection"? Pharmacist Dennis got up and proceeded to walk toward one of the privacy cubicles that was alongside the Pharmacy area. As we walked I again said to him "Sir, I'm not sure what the problem is, but I was simply asking how much longer the wait might be". He again turned to me and remarked "I'm the man who's going to give you the shot that's going to save your life". I truly was shocked and dismayed at the need for the Pharmacist to repeat such an inappropriate comment to me.

• As we entered the privacy cubicle I turned to Pharmacist Dennis and asked "Sir, I understand that if you inject the vaccine slowly into the arm there is less trauma in that area". Pharmacist Dennis apparently was annoyed at my comment and said "I've been doing this for many years and I've given thousands of shots. I know what I'm doing and remember…I'm the man who's going to give you the shot that's going to save your life". I could not let a third time for this inappropriate remark to go without comment. I turned to Pharmacist Dennis and said "I don't know what your problem is and why you think it is appropriate to make that comment to me repeatedly about you saving my life. I don't know if you're saying that to me because I'm African American, a Woman, or simply because you are in a nasty mood". I further indicated that no matter the reason, the comment was totally inappropriate and I reiterated that I had been in the Pharmacy for more than twenty minutes and, as such, he was in error in making that assumption and getting angry.

• Pharmacist Dennis jabbed me with the injection, signed my vaccine card, and failed to hand it back to me and, once again, indicated that I didn't have to be so impatient with regard to waiting for my shot. I was profoundly affected by this experience because I truly did not understand why this Pharmacist felt the need to repeat such an inappropriate comment to me three times during an interaction that probably lasted four or five minutes. I was angry, upset, disgusted, and truly surprised at the unprofessional nature of Pharmacist Dennis' behavior.

• I left the store visibly upset and arrived at home only to realize that Pharmacist Dennis had not given me back my vaccine card. I returned to the store and approached the Store Manager and indicated that I had just had this troubling experience with the Pharmacist. The Store Manager gave me the CVS number to call to register my formal complaint. I went back into the privacy cubicle and found my vaccine card thrown on the table.

• I called the CVS Customer Service line on Saturday, September 25 and spoke to a Representative and recounted the story of the events of the previous day. She assured me that the information would get passed on and that I should have a good day. That individual failed to give me an Incident # to which I could reference the events of the 24th.

• On Tuesday, September 28, I called back to the CVS Customer Service number because I realized I did not have an Incident/Reference # regarding this incident and, of course, that was necessary as I was going to write a letter to the corporate office. I spoke to a Receptionist who in fact gave me the Incident # and assured me that the District Manager for the Region would be calling me within 48 hours.

• On Sunday, October 3, I received a call from the District Manager, Mr. David Moeller and proceeded to present him with a summary of the events that had taken place on the 24th of September. Mr. Moeller was surprised and dismayed and agreed that the comments from Pharmacist Dennis were totally inappropriate. Mr. Moeller, like myself, could not identify the possible motive for Pharmacist Dennis' comments. I informed Mr. Moeller that I have been a loyal patron of this CVS for thirty-five years and that the treatment I received on that day was despicable. I also indicated that I told numerous people about the events of the 24th and without fail, they all unanimously believe that the Pharmacist's comment were certainly racist in nature, misogynistic in nature, and of course inappropriate in nature. I indicated to Mr. Moeller that I was going to take my business elsewhere as no one in this day and age should be treated in the manner that I was. Mr. Moeller indicated that he understood how I felt and was there anything he could do to make the situation better. I indicated that I thought at least that I was entitled to an apology from Pharmacist Dennis as his behavior was unprofessional, inappropriate, and demeaning, and of course should not be representative of the customer service that one would expect from CVS.

• Mr. Moeller indicated that he was going to the East Stroudsburg store the next day and would speak to Pharmacist Dennis regarding this situation. I told Mr. Moeller that I would wait for his return phone call after he spoke with the Pharmacist before I took any further action. Mr. Moeller agreed that he would speak to the Pharmacist and get back to me.

• Today is October 26, 2021 and I have not, as of yet, had a return phone call from Mr. Moeller. I am left only to surmise that after speaking with Pharmacist Dennis Mr. Moeller did not deem my concerns to be important enough to even return my call. If this situation and your lack of response and attention to it exemplifies CVS's commitment to customer service, then truly you are doing a poor job.

I can conclude only that I am profoundly disappointed, upset, and disillusioned by the treatment that I have received from your Corporation. I will always wonder why an organization such as CVS would sanction and condone a member of their staff making the comment "I'm the man that's going to give you the shot that's going to save your life".

Thank you.

Dr. Donna L. Hodge

I went for my Covid 19 booster and Flu shot appointment with my insurance card and Govt. issued electronic proof of vaccination shots with the URL.
CVS turned me away as I did not have the physical proof of vaccination card
and told me to go to Kaiser where I got my original shots.
Now I cannot get an appointment at Kaiser due to rush of booster shot recipients.
The lady at the Pharmacy was not at all helpful.

Over the past couple of months, the service provided by your Franklin, TN, location in the 3064 Columbia Ave. Target Center has become worse and worse. Not only does the location close for a lunch break, but since Julie left, the personnel seem incompetent. For example, today, your mail order pharmacy sent me an e-mail that our doctor had not sent an RX for a renewal RX. I learned that the RX had gone to the local pharmacy in the Target Center over 3 days ago, but we had not been called or advised it was ready. When I called them, they stated it was in stock and I could pick it up with 2 other RXs this afternoon past 2 PM. Then, about an hour later, we received a call that it was out of stock. Does NOT ANYONE know what he or she is doing?

Furthermore, a few days ago, I was to pick up an RX at 2 PM. I was there, but the RX was not ready. Its refill was not even started! So, I had to return on another day--thus wasting time and gasoline! Then, on my way home, I received a text that the RX was NOT covered by our insurance---WRONG! It had been covered in the past and turned out it was also covered this time as well. AGAIN---DOES NOT ANYONE KNOW WHAT HE OR SHE IS DOING? Since Julie left, service at this location is BAD, BAD, BAD.

Closing for lunch makes it hard on Caregivers and Seniors who cannot always structure their days to allow for lunch hours of various suppliers. If you are running a pharmacy, you should be able to have someone for RXs to be picked up and paid for. CVS does not care about its customers --- lip service only!