CVS

I went to pick up my prescription around 3 today. I went to the drive through, the girl took my info, came back 20 mins later and told me that it would be a couple minutes. I told her I'd wait because I don't live nearby. She wanted me to move because of the ridiculous line. So I circled around and waited in line another at least 20 minutes. I got frustrated and went in side. I said I never had to wait like that before and the pharmacist came over and snatched my bag and told me I wasn't getting them! I have mental issues and he's trying to not give me my stuff! I told him he couldn't do that and he said he can and I'll have to get all my doctors to call them in some where else. He dropped my bag on the counter and told me not to come back there. I did not disrespect any one but he disrespected me in front of his staff n customer's . And didn't give me my change! They stole it

Today, December 7, 2021 my doctor called in a prescription to store #7894 in Vero Beach Florida for my migraines. I am in a lot of pain so they put it in as urgent. I received an automated phone call from CVS telling me my prescription would be ready by 11:05am. I then had to ask a friend to pick it up for me because I was ill, they went there at 1:10pm and was told it would be a half hour before it could be filled. This is an ongoing problem and is truly outrageous that I had to call in a favor to get this picked up for me. Why send me a message telling me it's ready when it's not? Just awful customer service with no regard for my health or well-being.

I am a customer at the CVS pharmacy in Valrico, FL 33594. I requested a refill on one of my medications. My wife also had refills to pick up so she brought mine home. When she gave it to me I took it out of the bag and it was only for 30 pills. My prescription is for 90. She went back to the pharmacy with the new bottle of pills and also took my old bottle that showed I had a refill until August2022. The RX numbers on both bottles were exactly the same. They told my wife that the physician changed it and that is why I only received 30 pills. Being a licensed Florida physician I know if a new rx was sent it would have a different number My wife called me and had the person at the counter told me that is all the physician ordered. I told her I called in for a refill and the rx number on both bottles are the same meaning it is a renewal.I asked to speak with the pharmacist but was told they would not talk to me and this nonsense was taking up too much of their time. I was told to contact my physician and have him correct the problem. I called him and he called in a 90 day supply. The new rx has a different rx number on it different that my old bottle and the new one. My wife waited for the medication for 2 hours.If I treated my patients this way I would have not been able to practice medicine for the last 40 years. Joseph Chiaramonte MD 2505 Miller Woods Ct Valrico, Fl 33594

Was at 2 different CVS pharmacies in less than 1 week, and both left me feeling angry and wondering why I even went there. Customer Service is horrific.
1st pharmacy was December 2: I scheduled Covid booster shots for me and my husband using their scheduling tool, which in itself is not quick, easy, or accurate. It only showed available slots from 12 am to 7 am, so I took the 12 am appointments. I even called CVS to confirm that midnight slots were accurate, and I was told yes. More confusion here because I called the store number, followed the prompts, asked my question, only to be told later by the pharmacist that I had to call the store directly (thought I did). We stayed up late and drove 25 minutes only to find out that they stopped giving them at 7pm. The pharmacist was not sympathetic at all, and very blunt when speaking to me. She said it should have been immediately cancelled by their system; that cancellation came 1+ hours after the 12am scheduled appointment. The pharmacist never said she was sorry, but she did act like everything we did was wrong.
2nd pharmacy was December 6: According to their website, the closest location where I could drop off old medications was 15 minutes away. The bin was full and the pharmacist told me they could not hold them until pickup. Once again I could tell they did not by the way they talked to me and immediately turned around and started talking to someone else.

These experiences leave me saying goodbye to CVS and hello to Walgreens. I do not need to go to the pharmacy only to come out feeling tense, frustrated, and extremely mad because employees clearly do not care about their customers.

on 12/6/21 I spent an hour on your app trying to set an appointment to recieve a covid booster shot. It scheduled my wife at 1pm and me at 215pm I thought. It was not user friendly to an older patients. These were scheduled at Benton IL store. I drove to West Frankfort IL store to see about appointment and they were out of shots. Even though they are advertising to have them. I called the Benton store on the phone and got no answer for 20 minutes I then recalled and the front desk told me they cant answer phone while no pharmacist is there! I wanted to know if the last scheduling for me had went thru or not (app failure). Could not get it looked up because no one in pharmacy could do it! Just an overall exhausting 90 minutes with more to come later today. This is not a customer friendly store you are operating. Need to look at your policies if you want my business.

This is not a complaint but notification about why we are leaving CVS store #3508 in Martinsville, VA. My wife and I have married for 56 years and have done our business almost entirely with CVS (Revco) for medications but for the past year or so there has been numerous problems which continues to escalate which has become a nuisance. If we call to complain they tend to get defensive and say it is out of their hands and not responsible. A few examples are they will contact us and say we have something to pick up and when we get there we have nothing ready, or it was sent to another store which we have no connection or out of stock. More than once I have had to make several trips to pick up prescriptions which were not ready or out of stock which is costly to us. Once they gave me the incorrect test strips which are pretty expensive that are in a bag and I did not catch until I got home and tried to return for the correct ones and was told I could not return them since I had taken them out of the store. I had to buy enough from Ebay to get by since the insurance would allow me more. We recently went on vacation and forgot our insulin and called back to get ok to get at local CVS which worked fine until wife needed to get refill at our local store and was informed they had transferred her prescription to the vacation store. Today (12/5) she called about one and was told it was delivered on 12/3 which she has not received. She got 4 that day but not that one. Also she got wrong syringes for insulin shots at another time which she did not find until arriving home to which she was told basically she could not exchange since she had left the store. As I hope you can see the problem and understand why we will be looking elsewhere not for just wanting to but out of necessity. These are not all of the problems, but I think it is more than enough to see they are more than we should have to put up with to continue spending our money at a store who seems to not be concerned. One more thing she got an appointment to get the covid vaccine and when she arrived had to wait for over an hour because they forgot to get it out of the freezer for it to thaw! Some more customer care.

I received multiple confirmations of my flu shot and COVID booster schedule for tonight, 12/3 at 9:00 PM. I drove 30 minutes to get there and arrived a half hour early. I received text after I got there that my appointment had been canceled. When I went in to ask, I was told no by the pharmacist because they had done vaccine from 10 until 7:30 and there weren't enough pharmacists available. When I asked them to reconsider, they told me that all the shots were in the refrigerator and couldn't be given until they are room temperature. When I spoke to one of the managers, he told me that they NEVER give vaccines after 7:30 and that they have no control over the on-line scheduling system. I have a very urgent need to get both shots and searched extensively to find a time that would work. Now I am having to go out of town on a required trip this weekend without either shot and a massive inconvenience. Also, because appointments are not easily found and take about a week to schedule, this will now put me behind another week to get them. I have had this appointment since 11/28. Additionally, the form on-line takes a lot of time to fill out and it has to be filled out from scratch to reschedule.

This is horrible service and I feel that it has put me at risk.

Theresa Bouma

You people sent a pronouncement over my telephone last week saying that I needed to get a booster shot. When I called the number from the pronouncement, the man told me December first at 11am. I was there a bit early, and the dick hiding behind the screen said, "if he's not on the schedule, [censored] him" You folks are seriously screwed up, and sexist [censored] like that will destroy your business. I will never see your store in my lifetime, and I swear I will do my best to destroy your business in the future.

I signed up for the care pass card because it seemed to be a great way to save money & seemed to have great deals. I never received my card yet money was being pulled out of my account. I tried to access the features with my email, phone number at the store & the cashier told me they didn't have my information & to wait for my card. I tried to cancel my membership & request a refund because I never was able to access the promised features. I had one representative raise his voice at me, another that had no clue what was going on & finally I had a great rep named Denise that tried to help. We got disconnected & wasn't able to pursue this again until days afterwards. I was told by Mike -another rep that I had been cancelled & no refund was to be given & to take it up with my bank. I am so incredibly dissapointed with CVS. I tried to email them & reps keep telling me to call their 1-800 line. I won't do business with such a shady business again after this. I can only imagine how much money they are making by pulling out of accounts & not giving the customers what they promised.

I took my husband to obtain his 2nd Shingrix dose today 11/28/21 at 4:30pm. His first dose was on 8/15/21. We were told on 8/15/21 that he needed to obtain his 2nd dose between 2 and 6 months. We returned today to obtain his 2nd dose and were told Shingrix was a 1 dose vaccine and he was not due for his 2nd dose for 6-months. They refused to give my husband his 2nd dose. CDC and Glaxosmithkline indicate this is a 2-dose vaccine with the 2nd dose being between 2 and 6-months. The Nurse and the 12-year old tech were incompetent and the pharmacist was not available. They had no basic knowledge about Shingrix and insisted it was not a 2-dose vaccine despite all the literature. They actually asked each other what the vaccine was.

On 11/22 I picked up one of 2 prescriptions. The other was out of stock and had to be ordered. On 11/23 I checked and it was ready for pickup. I was late getting home and pharmacy was closed. On 11/24 I worked late again. I called the pharmacy and was told I had until Dec 3 to pick it up so no issues. CVS was closed Thanksgiving 11/25 so I went to pick my script up on Friday 11/26. I was told by
CVS pharmacy they couldn't fill my prescription that was already filled and I needed a new script written.

On Wednesday at November 24 ( day before Thanksgiving), my husband who is a senior disabled black male purchased several items from our neighbor CVS located at at approximately 7 pm, when the store manager who is also a woman of color called the Nassau County Police accusing him of stealing from the store. Once the police questioned my husband and he was able to produce the receipt of the items purchased she still insisted that he had items that he didn't pay for in his possession. Needless to say, her she was unprofessional and tried to incite an occurrence that could have lead to serious consequences. We are educated professionals and homeowners in the Elmont community that have been actively involved in the improvement of our community. The audacity of this poorly trained manager at CVS is unacceptable and will not be tolerated.