CVS

I called the tool free number for CVS this morning to schedule a booster shot for Covid today. I told the person on the phone that my vaccination card is lost. Your employee told me that I do not need to have the card with me for a booster and that all I need is to present my insurance card. The pharmacist at the CVS location in Arden NC located at Target refused to provide the shot and canceled my appointment. Apparently CVS really doesn't care.

My "mother" sara c guillen has been a "loyal" customer to this pharmacy for over 16 years now going on 17! we had a very "bad" experience with this young lady {manager named kong} when i {vincent} called to ask why they were taking soo long with my mothers diapers and bed pads' it had almost been 2 weeks which we "never" had a problem recieving/ordering her prebscription for bothe meds and diapers/underpads mind you! on this call i {vincent} spoke to several crew members in the pharmacy regarding my mothers order for the diapers/underpads' {alma} was to order them since she is in "charge" of doing so! i {vincent} asked to speak to the "manager" which is/ "kong" i proceeded to ask her why this "specific" presbription wasn't being delivered/ordered on time? "kong" the manager was very irritated i guess for me asking whats the delay? she {kong} said they were short of staff and were having difficulty doing thier job there' including herself' then she proceeded to rant and rudely told me {vincent} that she {kong} and {alma} were doing us/ my mothere a favor? i told her "no" mame your just suppose to do your job! she {kong} then told me that they were'nt gonna no longer refill my mother' s prescription didn't give me any details on why? so i called the other cvs on olive ave here in porterville to talk to someone about this and they told me to call and or go online and file a complaint! this is reidiculous my mother has been having to buy boxes after boxes of diapers and bed pads out of her own pocket! over 300.00 already and no one has called to fix this issue! we are very 'disapointed" in {kongs} rude/unprofessional behavior' if she can't manage her staff and have enough employees then she should "not" carry a job she can not handle! besides being very rude to us customers! this sort of crap has been going for awhile now i'd say over 2 yr's and nobody has complained about it! that is the reason i am filing this complaint! get this issue "resolved" or i "will" go to the next higher up! "thank you" sincerely vincent gomez [protected] [protected]@hotmail.Com

My name is Patti and I am a PMHNP-BC with an Indiana hospital and I often have to call CVS for various reasons. I have noticed that over the past several months when I call, I get placed on hold for a MINIMUM of 10 min before anyone picks up. When I speak with the tech or pharmacist, I am being told that it only rings once and they pick up immediately. What kind of program have you implemented? I am from a very busy office and this needs to be streamlined

Hello,
I got a rx from my doc on 10/15/2021, went to refill on 10/19/21 it was filled already, refill date 11/07/21 for 30 day script-how? pharmacist Daniel Beylik He was dismissive, wouldn't listen. If script was filled, why was it in the bin ready for pickup. I I paid 26.59, instead of $1.56 copay. spk with ins. Rx was filled on 10/15/21. I never used this ins before or gone to this pharmacy before.

I have been registered in the Free Delivery of Prescriptions by Mail (1-2 days).
I was never told this was an covid policy. On Saturday, 10/23/2021, I called the pharmacy shown above for free delivery of my prescriptions. I was told by a pharmacy tech that they now charged $4.99 each mailing of prescriptions. I was not happy but I said OK. About 30 - 60 minutes I received a call from another pharmacy tech that told me they couldn't mail them as insurance wouldn't pay for it. I had previously had two deliveries at my home for $7.00 and there was no problem. I said that I would pick them up on Monday. Now, I am an 83 year old person with health challenges which makes it difficult for me to go to CVS. When I got there on Monday, 10/26/2021, I got into a difficult conversation with the pharmacy tech. I told her that I didn't expect the insurance company to pay for it. If you couldn't do it on the software for the prescriptions cost, then run it off separately on my credit card which they had for me to pay my part of the prescriptions. She kept saying she couldn't do it and screaming at me. And yes, I was screaming at her as she wouldn't listen. Today is Wednesday, 10/27/2021 and the website stills shows free mailings. I spent 31 years in the administration field for IBM so I have knowledge what can and what can't be done on a computer.
1. Corporate should have sent out an email to all clients that were using this procedure ahead of implementation date to notify of the changes.
2. All stores should have been notified of the changes with a detailed map on how to make the charges.
RIGHT NOW THERE IS NO MAILINGS THROUGH THE POSTOFFICE. WHAT ARE THE PROCEDURES? I AM CONFUSED STILL.

I live in Chester County Pa, there are probably about 12-14 CVS pharmacies in the area I live
all the pharmacies are short staffed, I am a member of the "Nextdoor" app in our local community. There are 3 threads complaining about CVS. Some pharmacies are closed on Sundays, some are only operating their drive thru window, some have closed their drive thru window, if you get inside you are waiting sometimes an hour to pick up a prescriptions Pharmacist and Pharmacy techs are quitting because of the work load, they can't fill scripts, give vaccines, give covid test, answer the phone & wait on customers with limited staff. Each state and the government needs to look into how they are operating. Google CVS, prescriptions mistakes have been made, each State and our Government needs to look into how they are operating, it was bad before the pandemic now it is worse

called two time 10/22 & 10/26 auto system said could not refill my RX before 10/13/2021, the said it would be ready by each day by noon. Went to pick once and said not ready. Called today and was on hold 33 min to be told doctor had not responded. Please fix both the auto system and hire some people to answer the phones at CVS in Ladysmith, va. 22546

checked on line and said prescriptions was in process for last two days so tried calling the pharmacy and was on hold for 15 minutes so went to store went to drive up and waited 10 minutes and was not helped so parked and went inside to find out the prescription was not in process but that it was not covered by insurance and sent back to doctor to get insurance approval. Could have saved allot of time if your system reflected the issue and not said it was in process maybe waiting for insurance approval or something that provided more information.

I arrived hobbling on my crutches to pick up my prescription, and I was told it will cost about $97 out of pocket. The man told me if I got a different brand, it would be a lot cheaper, and my Dr. should call it in. I called my Dr. and it was called in for the cheaper brand. When I called back to pick it up, I was told it would cost more than the 1st one? I asked them how was that Right?'' I just called my Doctor to change it and waited 40 minutes to get them to call it in, and now you tell me it was more expensive!? They gave a discount and I paid $50 less than the 1st one. GREAT! I asked them when I could pick it up. The woman on the phone said in 1 hour. I went back in more than one Hour (hobbling my crutches). The same man -who made the mistake of telling me I could get a cheaper brand- said it wasn't ready and to wait 20 more min, and he was going to expedite it. I told him ok I was going to sit in the waiting area. 20 minutes went by and nothing happened. 45 minutes later one of the pharmacists felt sorry for me and asked me if I was still waiting for my prescription, I said yes. She went to see if they had it. Nothing happened, so I went to the window and WAITED IN LINE AGAIN. When I asked the same man, he went to check, and still it wasn't ready. I asked to speak to the manager, he turned around and told her. She heard me talking to him, and she ignored both of us. The man started doing other things and ignored me too while I was standing there. Both (the man and the alleged manager) continued to do other things!? I asked through the window if she was going to talk to me. she came in with her bad attitude, and didn't say anything? She just continued to do her thing on the registrar. That's when I got mad, and told her everything that happened to me, she got angry and took my prescription back, and said i yelled at her-i did raise my voice- and she wasn't going to serve me, and she was going to transfer the prescription to another pharmacy. HER NAME WAS JEN. I HAVE NO DOUBT IN MY MIND SHE WAS RACIST! I have an accent and I look foreign. I am not playing the race card because I'm not asking for anything. Actually the pharmacist who gave my flue vaccine was WONDERFUL and she was white. She was the one who asked me if was still waiting for my prescription. It was just the worst service I ever had because of Jen and her attitude and her reaction to my frustration. The other pharmacists were fine including the man who made the mistake. But, JEN was over the line from the beginning. She just decided to make me suffer, and wait and hamulate me by ignoring me for whatever reason she had in her head (the only thing I could think of was RACE). I couldn't hold back my voice was rising, things got worse (nothing was physical, just high voice), and she called Target security- the pharmacy was inside Target. After all that, I refused to leave until I got my prescription. The pharmacy man decided to override Jen and give me the prescription.
I will report this incident everywhere I can, and to my employer. CVS pharmacies are much inferior to Walgreens. I never had issues with Walgreens. But, there is nothing I can do about it because Caremark insurance is forcing me to use CVS only. When there is no competition, service goes downhill, and employees do not care Jen is a perfect example.

I order chemo specialty drugs from CVS Specialty (Order #0054840942) every month. This month I had to make 5 trips to pick up my prescription. It was delivered to my local CVS Pharmacy (Store #8886, located at 8601 South Sepulveda Boulevard, Los Angeles, CA 90045), as requested and arranged with CVS Specialty, on Friday, October 22, 2021 at 2:39 p.m. I went to CVS on Friday, October 22 at 6:30, again on Saturday at a little after 4:00 p.m., again on Sunday at 1:30 p.m., this morning at 8:30 a.m. each time I was told my specialty drug had not arrived. I came home and called CVS Specialty and was told my chemo drug (Ibrance) was delivered on Friday, October 22, 2021 at 2:39 p.m. via UPS Tracking #1Z786W2ANW08852731. CVS Specialty called CVS Pharmacy and "miraculously" my prescription had just arrived and was ready for pickup. So, I again drive back to the store for a FIFTH trip to pick up my prescription that has been there since Friday, October 22, 2021 at 2:39p.m. If this were the first time I had been lied to about my drug not being delivered at this store I would let it slide but this is a habitual ritual with this branch. Management at this store needs to be replaced or retrained as it is completely incompetent and LIES!

Went to pick up prescription was asked if I knew about high copay I said yes as I knew it was $300.00 previously. So I paid but never checked my slip until I got home and was shocked to see it was $495.31. Could not get through on telephone so went down to pharmacy next day. They would not let me return or tell me why the change in price from time before. I was not told about difference in price from time before in copay and feel that I should be able to return unopened package for a refund. I would not have got if I knew about the difference in price.

I attempted to purchase several items this morning at the store at 301 NE Prima Vista Blvd in Port St Lucie, Fl. I experienced an issue with a discount that was supposed to be applied to the sale. Since the cashier couldn't process the sale, i asked for the manager. a woman named "Marie" responded. She had a difficult time processing the discount but finally prevailed. Unfortunately the discount did not come out to what the circular indicated. When i politely brought it to her attention she became upset, rudely exclaiming;"I'm not going to deal with this!" Bear in mind i saw her respond in a similar fashion to another customer not 10 minutes earlier when i first walked into he store. While i fully understand and respect the pressures and safety concerns anyone working retail has to endure nowadays, any loyal customer of yours does not deserve to be treated in his fashion! it's unprofessional and reflects rather poorly on your corporate brand. Perhaps this "Marie" needs to be re-trained in proper customer service etiquette. I for one will not patronize this particular store as long as this so-called manager is present.

One particular female pharmacist verbally acknowledged processing of my order and told me it would be mailed the next day. After my inquiry into the mailing status of the medication, I found out on two occasions within a few month period that the order was not even processed.

Moreover, the pharmacist I spoke to would rudely interrupt my speaking

I am just writing because I had just had another incident in one of your stores with your Coupons. First of All their are just too many of them and you make it so hard to clip and use. But I love to shop and save money it is my Retail Therapy ! And I was in your store for almost an hour shopping with the Coupons. But Again when I go to the check out computer says item not found? Not only waste of my time but the poor people behind me in line.
Seriouly one of them was for ANY Hair Product no small print of any sizes or exclusions and I had Hair Spray which is clearly a Hair Product?
I just took off them items and left, but I wasted again my time in your store. Also had 25% off entire non-sale items which I had but again computer not picking it up.
You need to find a better way with ALL of your coupons and also Remind employees what Customer Service is? If this is what you practice

The place at 218 Myrtle Avenue Brooklyn NY 11201 leaves you on hold without picking for over 45 minutes without picking up to the point that you have to hang up. It's absurd that they don't give an interim. The other issue is that I have refills on prescriptions more than six refills and still get the message that the medication need to be approved by a doctor. What kind of service is this?

I call the CVS 1 800 number for more information on Covid Booster shot availability. I got the automated site and asked for a person. I was connected to an individual who claimed to be with the information department. I asked his name and he said his name is Edward. I asked about getting the Moderna Booster shot that was recently approved for individuals over 65 years of age and he told me that I was not eligible since it was only approved for immune deficient individuals. I asked to speak to a supervisor and he told me all the supervisors were at a meeting and I could not speak to one. This was totally unprofessional so I call the local Navarre FL CVS store. They said there was no question that I was approved for the booster but they did not have the Moderna booster vaccine I desired even though the online vaccine finder for CVS lists the Navarre FL store as having it. They also told me that I should always call the store directly since the online info and 1 800 line for CVS does not have good info and are always wrong. I have not trust with CVS now based on my contact with Edward and what I was told.