CVS

Just recently found out that I have been signed up for a CVS care pass for over a year. I remember an associate asking me about getting $10 off a month and the way that she worded it was as if it was going to be free so initially I was like okay but then she said at the end that it would be a $5 charge to my card every month and I told her I did not want it but apparently some type of way I was still signed up for it. I was finally able to cancel it today after realizing that they have been receiving a $5 payment from my credit card not debit card but credit card for over a year now. I called and spoke with representative she canceled it but was not very helpful with explaining how this happened or apologetic about the mistake. This is very upsetting to me because I don't have an extra $5 to give away every month. I don't live close to a CVS and I may go to one once every 2 to 3 months so this is just a waste.

Today, Augest 8th, 2022 and for the second time in as many months, we responded to a phone call FROM CVS Pharmacy (Store #6853, located at 49581 Us Highway 27, Davenport Florida, 33897) and were put into an automated queue.

The first time we called, we waited for half an hour, and then hung up for another incoming call. The second time, we waited for fifteen minutes, and were, once again, interrupted by an incoming call.

The last time, we called in, and remained on hold for an hour and twenty minutes, and didn't ever speak to a live person. Additionally, about forty minutes into that hold, we used our second cell phone and called the Pharmacy, and were also put into the queue, to the exact same result.

This has happened several times at this location. There isn't an explanation that is satisfactory. This is a clear incidence of CVS employees ignoring incoming calls, and customers waiting on-hold.

For what it's worth, our physicians have made the same complaints about trying to contact this location.

We cannot always drive to the store to find out why they'd called. Sometimes, we have no other choice than to call. Since the person your employees are calling about is currently undergoing cancer treatment and chemotherapy, we have to assume that the subject is urgent and relative to her medication.

How we would love to be able to change pharmacies due to this, and the generally poor, apathetic service received at CVS 6853, but we cannot because CVS is the only pharmacy approved by our insurance. I suppose that we could try another location, but I'm not sure that driving further to another CVS is going to cure what ails the service.

I went to CVS #9713 in South Lake Tahoe, Ca to get a COVID vaccination. Since I am an immunosuppressed person my healthcare provider (UC San Francisco) recommended getting a 5th COVID vaccine. Went to this CVS with an appt and the pharmacist refused to give me the 5th dose. I am an immunosuppressed patient with a history of an organ transplant and rely upon UCSF to give me credible information. They did, therefore I followed suit to get the 5th COVID vaccine (Never thought I'd need 5). The pharmacist followed suit by telling me I did not need the 5th, and her people skills didn't impress me. I am not one to complain, but when a healthcare provider tells me to get a vaccine, I rely on the homework they have done, not a CVS pharmacist who doesn't know my health history. Shows you why I get very little filled though CVS pharmacy. Pharmacists with terrible people skills who don't look outside the box when needed don't help. Not impressed with this pharmacist. The rest of the staff are wonderful. People skills and listening are not that difficult.

8/8/22 7:25 PM

Lauren

Raising her voice at customers not just me.

I asked why the scripts are not synched and we are having to make 3 and 4 visits on various days ti get scripts.

Lauren had no idea why this was happening. Had no clue what to do with the system.

Attendant

Said script expired and yet I am just hearing of this two months later.

Doctor who wrote script is not my doctor specialist.

They had no idea what was going on.

Script is for 30 pills and I received 90.

What is going in at this pharmacy!?!

Attendants are stressed and systems on computers are not synching scripts and scripts are old and not updated

Very worry some.

How can an important place like a pharmacy be so messed up.

I am considering changing but the personnel are just untrained and inexperienced.

People are young and inexperienced and untrained and

Basically have no idea what the heck

To do and so lashing out at me as she refused to call doctor for script and was sarcastic saying “sure I will do all that and what are you going to do?”

Unbelievable!

A stroke struck me down in April. I have been institutionalizied; unable to leave premises, I would like CarePass to refund the month I could not get out: April; May, June, July, when I was conscious enough to go out, a driver took me to CBS to use my /carePass tried to purchase Boost on 7/20/21. CarePass NOT on ExtraCard. Local people want no part of CarePass they are so disgusted with it. Called CVS customer service: Michael & Supervisor unaware CarePass had a problem. they would know if anyone talked to locals! Then he cut me off. Called back--busy!. Next, talked to Joann who promised to refund $5 for April & reisntate May. Tried an online order 7/21/2022. Found out it wouk=ld only ship to old address 632 Ridgewood. Next am called reo. After ssurance that coipons would be restored, I cancelled a food order to a wrong address. Did nOT want food to sit in sunshine at vacant propertu]y. Went bavk to CVS only to find $10 cou[on NOT linked to my CarePass. WHY DID I BELIVE THEM? Called CVS cust. rep again only to be cut off by R.J. Called back, got Keisha who connected me to CarePass who cut me off

I am new to the area and walked a list of my meds into the CVS pharmacy in Navarre, FL. I explained to them that I don't always require every med filled every month and that I will call them when I am ready to have them filled. I asked them PLEASE do NOT fill them until I call them. Well, after the first text telling me that my meds were filled, I called them to explain I didn't want them filled and to stop this contact. They said they would take me off of auto something. I was contacted at least 5 more times until I asked for a pharmacist. I spoke to Holly who said IF the Dr sends the scripts in, they get filled. I told her I walked them in and I asked not to be contacted. She said I didn't speak to her. I then told her I had called after they contacted me when they weren't supposed to. She said, you didn't speak to me. At this point, I said I am the customer and she hung up on me. Needless to say I won't be picking up my meds from you.

Your pharmacies are terrible. The staff doesn't care and they just make up excuses all day long for why they can't help you. They lose doctors orders, hard copies, etc. They claim not to receive phone calls and hard copies...you practically have to show video evidence of another employee saying they got it, but even with video evidence you still need to submit requests etc from physicians office and insurance. They can't keep their info straight. They literally blame YOU, the customer, for not having the prescription filled. If you get upset even a little, when you come back later for pick up they "lose" your prescription and the hard copies and you need to start all over. They've been looking for a new manager for a LONG time (look for jobs online) and their employees are not only treated like crap and understaffed, but they seem to hire the worst of the worst and take pride in that. I literally had a store manager blame everything on another store manager, but when I contacted CVS he lied and made ME look like a schmuck. [censored] me for trusting anybody who works for them, right? Us customers are NOTHING but a dollar bill to these unholy, uncaring, selfish people and their CEO god. They will always screw the customer and protect their own mistaken employees, even to the physical detriment of the patient. THEY...DO...NOT...CARE. When I've called customer service about it on several occasions they impolitely blamed me. How am I to blame for under-staffing? How am I to blame for "lost hard-copies" that were last seen in Store employee hands.

I have been purchasing your Total Home Flushable Wipes for several years now.

I look for them whenever I am in the store as they are rarely available. Since Covid, my husband has been ordering from you online, and our order just arrived. August 1, 2022, after 3pm. Was rather surprised to find that the size of the package of wipes had shrunk from the previous 60 to 42. Quite a difference.

Quite disappointing, especially seeing as they are so often out of stock.

I place a call to my nearest cvs (stoe #1456) just before 5 pm to speak to the pharmacist or asst and placed on hold 15+ min. I called back same thing. called again same thing called again here it is after 530 still holding I also called from cell phone while holding on from laneline same thing. Mind you this department closes at 6pm. I do believe this is someone new and they can not handle the job.

I did not have a card and was not offered one. Big boxes of cereal were 2 for 7 dollars with the card but 7.69 without plus tax so I paid more for one than I would have paid for two. Some stores if you do not have a card will scan theirs and get you the card price and then offer you a card. Not CVS. Very disappointed. I shopped on Friday after getting my vaccine so it was about 630 pm

I went into the CVS store located at 6005 St. Augustine Road yesterday to purchase a vaporizer. I came back a short time later to purchase some distilled water. The manager of the store refused to ring me up and gestured toward the Self-Checkout. I told her that I wasn't interested in using the Self-Checkout and she walked away. I want to emphasize that I didn't yell, I didn't raise my voice, and I didn't say anything other than that I was not going to use the Self-Checkout. I put the gallon jugs of distilled water on the floor and left the store.

After thinking about the incident, today, I decided to return the vaporizer. I want no part of giving this company any more of my business. The same manager was there. I told her that I was returning the merchandise because after my experience yesterday, I am not interested in giving the company that she works for any more of my hard-earned money. She didn't seem concerned at all with losing business for the company that she works for.

This person has no business dealing with the public, much less being trusted to manage a store.

I work for a doctor in Mass and have been having a lot of issues with the east Longmeadow pharmacy. I sent scripts for a patient on Monday, and it is now Friday and still not ready. I spoke to Tony and Debbie at this store, and they were both not helpful at all to me and my patient. They were telling my patient her scripts weren't ready but wouldn't do anything to fix problem or get updated info from her, I do have a lot of problems with ALL your stores/pharmacies and have intern told a lot of my patient to not deal with your pharmacy. I am writing mainly to report that this particular pharmacy has been terrible with helping office and patients.

Good morning,

I went to CVS this morning and had a gift card; I have not been able to use even though there is $20 on it. There was a young man at the pharmacy desk and there were at least four other people filling orders for medication.

This associate didn't ask me to go to the front desk but told me to go to the front desk no associate was there. Just the self-scanning available. I ended up just leaving the card with the $20 I was so frustrated.

He was rude could not be bothered to help me, and I understand that you may be short staffed but not at this store. You also need to stop using the shortage of staff to let your associates be rude and condescending. I will let all of my school staff and parents know to never buy cvs gift cards they do not honor the cards and worse they could care less.

On Tuesday afternoon, July 26, 2022, I entered the CVS retail store located at 3999 Santa Rita Road, Pleasanton, CA. I walked over to the Pharmacy Department to pick up a prescription. An attendant approached me and asked me what I needed. I said I have a prescription for medication. She asked me if I had covid, and I said yes (I had a face mask on). She immediately told me that I needed to leave the store and wait in my car until I got a call that my medication was ready. I told her that I didn't have a phone on me. She then said go out the store and don't stop for anything. Pull over to the drive through in 15 minutes. When the 15 minutes had passed, I pulled over to the drive-through window to pick up my medication. It was a different attendant who opened the window and asked me several questions when the first attendant stepped behind her and saw me in my car and slammed the window in my face. I am very upset and distraught with her rude and hostile behavior. I have never experienced such behavior, and I am certainly making a point to never go into a CVS store again, and I am advising all family members and friends of this terrible experience.

I have been waiting for 4 weeks (or more) to get a prescription refilled. I have spoken to the Pharmacy and they say the same thing..."we will order it"...another week goes by and still NO medication. I call again and the scenario is repeated.."We'll order it"...week goes by and same result.

How can a National chain NOT have the medication somewhere in the system at some other store in the entire USA?

I was at store 16015 to pick up 7 medications on 7-26-22 around 10am. I was told on Saturday my pills would be ready yesterday but when I called they said not until today. I called first to confirm there ready before going. When I get there I'm told my Adderall won't be ready until tomorrow. I did get upset asking why I keep getting told that there not all ready when the pharmacist told me to grow up which he repeated 5+ times when I asked for his name he said Steve when I asked for his last name he replied "it's one word Steve what don't you get" by this time there's at least 4 customers behind me and Steve just kept saying grow up to me. So I left by the time I got to the car I was in tears. I'm a 44 year old women who has been a loyal customer with nothing but great things to say about the staff. I have never had problems or been talked down to or humiliated the way I was this morning. Nobody deserves to feel the way he made me feel. I will be pulling my prescriptions out along with my family and I will let everyone know my experience. I was upset with getting told 1 date when it's actually 3 days later. Steve also treated me like a druggie saying he doesn't have to have my Adderall ready until Thursday so I should be happy to get them tomorrow. I really hope you look into this.

Hello,

My name is Carolyn Ross. I submitted a survey which included a complaint regarding your Manager "Z" at the CVS on Kettleman in Lodi, California. The next day I went into the store and this Manager stated " I heard about the complaint you made about me, after everything I do for you when you come in." He went on and on, I finally had to say "Stop" now your harrassing me.

He would not stop. I almost left the store. He also stated "and the pharmacy back there says things too". I said what are you talking about, I come in to pick up my Mother's prescriptions for her.

I would like to let you know about the service and store manager you have on Dorothy Lane and Wilmington Pike Kettering Ohio. I called in a refill on Saturday July 16th for 2 prescriptions. Thursday July 21st i was finally texed to let know my prescriptions was ready for pickup. I called on Friday July 22 at 9:05 was on hold for over 35 minutes to be told only 1 prescription was filled and was told there was no others called in. I called myself for refills, like i have done for the past 11 years with this location. Finally i was told that i needed to call my physcians office also so we can get this handled and I was told to call back an hour after i spoke to the DRS office. I did this and was on hold one hour and 13 minutes and i also had my daughter go up and see if ready. I understand short staff, but oh my goodness that long on hold and then for a lady named shannon who said she was manager told her that it was stupid for her to come there and that my physcians office staff are lieing to me. I just would have liked someone to answer the phone or a recording saying they are busy but to call a customer stupid and to treat them this way when they are trying to help their mother is absolutely unprofessional. How an establishment that deals with customers on a daily basis has someone like that working for them to me is absolutely crazy. I normally don't complain but this is so uncalled for its ridiculous. Being in the customer service industry myself i would never have talked to a customer the way this person spoke to my daughter and granddaughter. I just felt that someone should hear about how your customers are being treated. Oh by the way there was only 4 other people in the store at this time. Thank you for taking the time to read this. Lisa Tackett (you have all my information on file if needed.)

I am an RN, calling from an inpatient treatment center, and have been waiting 16 minutes, listening to a loop of bad music, and a recording about COVID vaccines and the services I can get online or through the app. ANSWER THE PHONE! I am way too busy for this nonsense. If the problem is staffing, HIRE MORE PEOPLE! There is absolutely no excuse for a medical professional to be sitting here for this long and no one has bothered to answer the phone. I'm angry, to put it mildly.