CVS

I've been taking temazepam for 10 years because I DON'T SLEEP. It's the only "controlled" substance I take. 95% of the time, my pharmacy is out of stock and they have to order it every time I request refill. I called and requested my refill last week, which is a 30 day supply. I told them to fill the whole prescription regardless of what my insurance pays because I'm going out of town for 2 weeks on the 21st of this month and won't be able to sleep if I don't have it! So, of course, they only filled 15 days. I called them, explained the situation, and the pharmacy tech was like "sorry, but tough [censored]. Put in a refill request right before you leave" The problem is THEYRE ALWAYS OUT OF STOCK and it takes them about 4 days to fill it after I put in a request. Plus I LITERALLY TOLD THE GIRL LAST WEEK TO FILL THE WHOLE RX REGARDLESS OF WHT MY INSURANCE PAYS! So, I called the customer complaint line and explained to the guy what happened. He called the pharmacy and talked to the pharmacist about it, and the pharmacist said the reason they didn't fill it was because they were out of stock, which is a damn lie. So, they didn't take responsibility. My insurance company FORCES me to use CVS or I wouldn't use them. Basically, nothing was resolved. I also recorded the phone call. She was VERY RUDE. I was NOT until she started snapping at me!

My name is David Townsend, and anxiety medication was denied from the CVS pharmacy before medicaid paid for half so I had been paying full price for two months out of pocket, I went to my Dr appointment on the 24of November 2022 and so I was running late to get my medicine so I called the pharmacy on gravios and Hampton cvs pharmacy to allow My friend to get them for me My meds, but they gave him the medicine I had a perception that was half filled, so he said he didn't have to pay anything, so I was fine with that cause I new I could go get the rest of them, when I got there they said I was to early for the other half of My meds, so I had explained that I had been paying for them so since the one half I got free I'll pay for my other half, and then they said I was to early and I told them I needed my anxiety medication, but they sent me down to a nother one to get them filled but said I had to wait two hours, so I did as they said, when I got to the other CVS pharmacy on gravios and Chippewa they told me that they was not going to give me my medicine either so I went back down to the other CVS and they told me that they didn't have them and that I couldn't get them to the time to get them again my doctor prescribed my medicine on the 24th 90 pills they only gave me 45 I was willing to pay for the other 45 when I needed them I didn't come right back I came when I ran out and they will refuse to give me my medicine so I had to go to the whole weekend having anxiety all weekend because they refuse me of medicine that my doctor had prescribed for me so I end up having to get my medicine from Walgreens and never received the full amount from CVS thank you

Coram infusion services billing dept.
Account number [protected]

This is the 3rd time in an year that i've received a bill with request for immediate payment. I've insurance, secondary and medicare demo project coverage. They are not filing the claim!

Calling the billing dept is an exercise in frustration. 1) they don't handle those accounts, it must be someone else. I called the number on the bill.

2) lied. Said she (Yvonne) had no cell contact number, then called my home number and whilst on the phone I get a printed text message from her on my cell number. The number she said she didn't have and had no access too.

When asked why they had not filed the claim, the only response I got repeatedly was "do you have your financial agreement?" I asked what that had to do with filing the claim and she only repeats the question. Then says I get a call back from a manager in 24-48 hours. That was one week ago.!

This was from an infusion 12/8. I get infusions every 3 weeks They are 100% covered. This has happened 3 times in 2021.

As of today 1/9/2023, they have yet to file the claim. I've spent 97 minutes of pure frustrating effort in trying to get this latest error fixed.

Customer service and poor business practices are prevalent at the CVS 281 Connecticut Avenue Norwalk CT 06854
I rarely go to the pharmacy since I am wheelchair-bound. however there was a Script that required ID so I made the trip on 12/29/2022 and wish I hadn't.

I entered the disaster of a vestibule, huge box of "free masks" empty of masks but full of receipts/used tissues etc. went through the doors and saw the after effects of the holiday season. All over the floor, piles of toys to the left of the doorway, blocking the ATM. Which of course once I got to it was non-functional;

Trying to navigate the aisles was another problem, Hand trucks, boxes, piles of merchandise everywhere I went.
I finally made it to the pharmacy and the woman working behind the counter was very nice, professional and handled my transaction properly.

Getting back to the front store to check out, CVS is infamous for having one cashier! no matter the time of day, I decided to use the self-checkout, out of 2 registers only 1 was "working" the other had cardboard over the screen and out of service written on it.

The register did not work properly, It doesn't give you a chance to move the items into the bag before locking up, necessitating a cashier come scan their card to override the error. Apparently the bagging area has a "weighing" factor to it and isn't accurate or is overly sensitive to items being placed there. It locked up no less than 3 times before I stopped and went to wait in the line of customers at the only open register.

Going to the pharmacy should not be a stressful situation, I have to call repeatedly to get delivery/shipment of scripts ever since Covid, by now things should be back in good order.

The pharmacy techs/Rph also seem overwhelmed and impatient when they are asked a question on the phone. I had to call for a prescription - which I still don't have and have no idea when it will arrive. I called to ask when it would be delivered. The male Pharmacy tech said "no idea, you need to ask the delivery company" I said "CVS has a delivery company? may I have the phone number?" He said "nah, it will be delivered" I called again today and the female pharmacist gave me a similar answer, I asked if it would be today and she said "If I knew it would be today, I would have told you that"

Today, January 7, 2023, I called the CVS Pharmacy in Branson Missouri located at 105 Lloyd Street, to check on the status of my prescriptions. I first called at 1:11 PM and after the system notified me the pharmacist want to speak with me I chose the option to be put on hold to speak with the pharmacist. After 25 min on hold I hung up and redialed. The answering system then notified me the pharmacy was on lunch break and to call back after 2:00 PM. I called back at 2:08 PM and was once again asked to be put on hold for the pharmacist. After another 15 min on hold I decided to drive the 25 mi to the Branson location but kept the phone connection active as I drove. I was still on hold when I arrived at the store almost 40 minutes later! I went back to the pharmacy where two people were working. After waiting on the girl working the register to wait on a customer ahead of me I showed her my phone with now 40+ min on it and no one had picked up the call. She explained that they were short staffed and could not answer the phone. That is NO WAY to treat customers! She also explained that they had no control over the answering machine and corporate had control over how it answered the phone calls.

My message to corporate is that I understand that its difficult to staff right now but you should never treat customers like this with unanswered hold calls, especially when your system prompts them to hold for the pharmacist. I would appreciate a call back from a responsible person in your organization to discuss this further. If I don't hear from someone by January 17 I will start sharing my story all over social media.

Dan Schilling

[protected] cell

78 Drury Lane

Blue Eye, MO 65611

I stopped in at your CVS store 111 in Scott, Louisiana to use the bathroom and make a few purchases. The attached pictures show the status of the bathroom exactly as I found it, one of the most disgusting experiences I have ever had. I could not believe this was representative of your store, which is so clean and beautiful. I alerted the manager and asked if she had seen the bathroom. She responded, "no," I have not been in there. Which is odd. (Do managers have their own bathroooms?" Anyway, I thought you would like to know. I am now curious about the Walgreens bathroom across the street? I followed her into the bathroom and I could tell she was apalled. She said she would clean it, but that bathroom needs a complete facelift. I thought you might want to know.

On 15 Dec 22, I requested a refill for ENTRESTO. My Dashboard and the South Hill VA CVS informed me that Entresto was out of stock and would be filled as soon as possible. I was given an option to go elsewhere for my refill. This CVS is the closest one to my location. I might add that this pharmacy is the worst. The young lady working the drive thru is very rude and has a bad habit of yelling back at me. I hear well; she does not enunciate properly. She should work at the local dog pound where she can yell all day long and not be rude to humans. In the last 20 years as a TRICARE customer, mostly at Walmart, I have never been insulted like at the South Hill Pharmacy. I was overcharged for meds when I was forced to transfer to CVS. They seemed not to understand how to process a Medicare Advantage and Tricare pharmacy benefit. Luckily, after a few months, things seem to being processed properly... NOW, if I could just get my ENTRESTO. I might also add that this CVS has a large turnover of workers. They could be more user friendly.

You closed a really good store at 421 South 2nd St. in Philadelphia and xferred to another five blocks away. In doing so it took 3 weeks to fill a simple script for prilosec. I was told it was on hold? The one phone text i got for pick up came after i've already picked up said script it actually said it couldn't be refilled when in fact i had already picked it up 1/2 hour earlier. Now all of my meds are "on hold" but techs can't or won't try to figure it out. One kid said "it must have gotten lost in translation". and then an insincere "sorry" Seriously!?! C'mon CVS get it together. Close a few more stores in Philadelphia--fine but transfer our scripts to a competent friendly pharmacy such as rite aid or walgreens. The other store won't even answer the phone and i've stood in line waiting for up to 20 mis before finally leaving having never been assisted. The lines stretch down aisles where people are trying to shop. The pharmacy staff is too busy and overwhelmed and they definitely don't care about the customers at this point. Many look ready to walk off or quit. What a shame. Hope it's worth the loss of business.

Store # 3119 in Boynton Beach. This morning I have spent over 2 hours on hold waiting for the pharmacy to answer my call so I can fill a prescription I have on hold. Unfortunately this is the norm rather than a one time thing. And it occurs in most (possibly all) of their stores. CVS is doing a lousy job of providing customer service and has little or no regard for the medical needs of their clients. If I was not required to use CVS by my health insurance provider I certainly would not.

12/29/2022

Hello ! I don't know who it depends on or who I should contact, but we have a big problem in the CVS Pharmacy Department at 1200 North Roa 7, Margate FL 33063, Store #440, there is no way to get through on the phone. Yesterday I hung on the phone 2 times for an hour and a half and no one answered. Today at 9:15AM I called again, but the result was the same, no one answered me and I decided to go to the CVS with the phone on. When it was my turn and I turned to the girl Maxim and showed her my phone, which already had a wait of 1 hour and 15 minutes and I asked what was the matter, she answered me “that they were busy, and therefore they did not answer phone calls.” I'm asking for your help to sort out this mess.

Do we really have to go to CVS on various issues?

In the nearby WALGREENS there is no such disgrace, the maximum waiting on the phone is 10 minutes.

THANKS!

La cajera de la farmacia llamada Anna kay Es una grosera no tiene ninguna ética para atender a los clientes de la farmacia, cuando tienes alguna pregunta por las prescripciones siempre es déspota y no te da respuesta, no atiende con profesionalismo y no solo una vez. Me ha pasado muchas veces y con la misma mujer puedo decir que es Racista y poco profesional .

Many times I've told the local CVS to take my prescription off ready and auto fill. I want to control these. I don't need a pharmacy telling me what to take and when! Mysteriously some prescriptions end up back on ready refill. Other prescriptions that I don't need and/or no longer taking are being filled. (As an example: On 12/27/22 I personally requested two prescriptions be taken off ready refill. I am not taking one in particular at this time and the other I have too much on hand. Well, they ended up being placed on ready refill and filled.) This is very aggravating to the point I am looking at other pharmacies. The local pharmacy is CVS on Beglis Parkway in Sulphur, Louisiana.

WHAT DOES IT TAKE TO PERMANENTLY REMOVE THE READY REFILL?

12/18/2022 @ 7:15am

I called the previous day and I was told that my prescription was too early to be filled according to my insurance. They told me I could pick up my prescription anytime before 10am the next day. There was a "floating" pharmacist working when I arrived around 7:15 am who was clearly in a bad mood. He looked at my prescription and said there was a "hold" on it and began berating me with questions as to why I am picking up my prescription early. I told him that the other pharmacist told me to come today and that I would be able to get my prescription filled. He response was "Who did you talk to?". I didn't write down the name of the person I spoke to and CVS does not require their employees to answer the phone and state their names.

I was upset that I was being questioned, and asked why I was being given a hard time. The pharmacist told me it was too early for me to come (day time) and that I should not have come right when the store opened. He said to come back after 12pm. I told him that I need my medication now, and he told me that he would not fill my prescription. I told him that I would complain to his store manager, and he called me an "addict" and stated the medication I was taking loudly so that other people could hear the name of the medication I was taking. This is a violation of HIPPA law and darn right abusive to call someone an addict.

I tried talking to the other staff but no one could help me as the pharmacy is independent of the store. I plan to complain to the head pharmacist, CVS corporate, and the BBB on this matter. I dont care how bad of a day you are having you should never call someone an "addict" and especially when they are trying to improve their lives.

The techs were unreasonable because this is not Garland, she stated. I'm a customer waiting in drive thru to pick up. But im told that the unprofessionalism is basically ok because of area. This should be ran more mindfully. I shouldn't have to allow others to go ahead of me. It was a bad experience. Rude techs. Unconsiderate

Thus is the Samuel blvd store in Dallas tx.

12/28/22. 900am im still here in drive-thru at 933am. Prescription sent 1140pm day before.

CVS Clairemont Dr., San Diego, CA

Errors made in pharmacy in marking 4 presc. as being filled but were not filled. Maybe a simple keying error. Condescending and narcissistic attitude from Jonathan at the counter despite knowing these were in-house mistakes. Eventually he corrected it but fought me the whole way. An additional 2 presc. refills I was picking up same day CVS tagged inactive and closed which was incorrect, thus adding 2 more errors making a total of 6 CVS pharmacy mistakes for the day. Now CVS would not fill these because their mistake zapped the presc. It seems CVS has not yet explained to my doc office that they made errors and accidently closed these 2 presc. without filling them, while the doc office tells me I have refills on the books and to just go to CVS and pick them up. CVS has made a big mess of this. It has been 6 days since I took Metformin or Chlorthalidone. It would be a simple task to make this right and just tell my doc office that they made a mistake and accidently deleted the prescr. refill before filling it. Tell them the truth so I can get the prescr. why is there a problem? The problem is that CVS will not say they made a mistake. They know they have made a big mess of this for me with their mistake but are unwilling to correct it. What do I do now? Go without my meds for another 84 days because CVS screwed up and is unwilling to fix it? This is how it stands and I am screwed!

Stop advertising that CVS cares because CVS Pharmacy does not care. I find it sickening that CVS corporate allows its business to run this way without consequence. Pay attention! Get up and do something CVS corporate. I see issues reported across the country and its unacceptable! What are you doing about it? Hold your people accountable and make them fix things when they make mistakes. Investigate and post your findings. I see over 2000 complaints with zero response so it would be a miracle for you to read this post, to believe my words or look into this matter at all. An opportunity to prove that CVS cares, or not.