CVS
Reviews and Complaints

Today, January 7, 2023, I called the CVS Pharmacy in Branson Missouri located at 105 Lloyd Street, to check on the status of my prescriptions. I first called at 1:11 PM and after the system notified me the pharmacist want to speak with me I chose the option to be put on hold to speak with the pharmacist. After 25 min on hold I hung up and redialed. The answering system then notified me the pharmacy was on lunch break and to call back after 2:00 PM. I called back at 2:08 PM and was once again asked to be put on hold for the pharmacist. After another 15 min on hold I decided to drive the 25 mi to the Branson location but kept the phone connection active as I drove. I was still on hold when I arrived at the store almost 40 minutes later! I went back to the pharmacy where two people were working. After waiting on the girl working the register to wait on a customer ahead of me I showed her my phone with now 40+ min on it and no one had picked up the call. She explained that they were short staffed and could not answer the phone. That is NO WAY to treat customers! She also explained that they had no control over the answering machine and corporate had control over how it answered the phone calls.

My message to corporate is that I understand that its difficult to staff right now but you should never treat customers like this with unanswered hold calls, especially when your system prompts them to hold for the pharmacist. I would appreciate a call back from a responsible person in your organization to discuss this further. If I don't hear from someone by January 17 I will start sharing my story all over social media.

Dan Schilling

[protected] cell

78 Drury Lane

Blue Eye, MO 65611

I stopped in at your CVS store 111 in Scott, Louisiana to use the bathroom and make a few purchases. The attached pictures show the status of the bathroom exactly as I found it, one of the most disgusting experiences I have ever had. I could not believe this was representative of your store, which is so clean and beautiful. I alerted the manager and asked if she had seen the bathroom. She responded, "no," I have not been in there. Which is odd. (Do managers have their own bathroooms?" Anyway, I thought you would like to know. I am now curious about the Walgreens bathroom across the street? I followed her into the bathroom and I could tell she was apalled. She said she would clean it, but that bathroom needs a complete facelift. I thought you might want to know.

On 15 Dec 22, I requested a refill for ENTRESTO. My Dashboard and the South Hill VA CVS informed me that Entresto was out of stock and would be filled as soon as possible. I was given an option to go elsewhere for my refill. This CVS is the closest one to my location. I might add that this pharmacy is the worst. The young lady working the drive thru is very rude and has a bad habit of yelling back at me. I hear well; she does not enunciate properly. She should work at the local dog pound where she can yell all day long and not be rude to humans. In the last 20 years as a TRICARE customer, mostly at Walmart, I have never been insulted like at the South Hill Pharmacy. I was overcharged for meds when I was forced to transfer to CVS. They seemed not to understand how to process a Medicare Advantage and Tricare pharmacy benefit. Luckily, after a few months, things seem to being processed properly... NOW, if I could just get my ENTRESTO. I might also add that this CVS has a large turnover of workers. They could be more user friendly.

You closed a really good store at 421 South 2nd St. in Philadelphia and xferred to another five blocks away. In doing so it took 3 weeks to fill a simple script for prilosec. I was told it was on hold? The one phone text i got for pick up came after i've already picked up said script it actually said it couldn't be refilled when in fact i had already picked it up 1/2 hour earlier. Now all of my meds are "on hold" but techs can't or won't try to figure it out. One kid said "it must have gotten lost in translation". and then an insincere "sorry" Seriously!?! C'mon CVS get it together. Close a few more stores in Philadelphia--fine but transfer our scripts to a competent friendly pharmacy such as rite aid or walgreens. The other store won't even answer the phone and i've stood in line waiting for up to 20 mis before finally leaving having never been assisted. The lines stretch down aisles where people are trying to shop. The pharmacy staff is too busy and overwhelmed and they definitely don't care about the customers at this point. Many look ready to walk off or quit. What a shame. Hope it's worth the loss of business.

Store # 3119 in Boynton Beach. This morning I have spent over 2 hours on hold waiting for the pharmacy to answer my call so I can fill a prescription I have on hold. Unfortunately this is the norm rather than a one time thing. And it occurs in most (possibly all) of their stores. CVS is doing a lousy job of providing customer service and has little or no regard for the medical needs of their clients. If I was not required to use CVS by my health insurance provider I certainly would not.

12/29/2022

Hello ! I don't know who it depends on or who I should contact, but we have a big problem in the CVS Pharmacy Department at 1200 North Roa 7, Margate FL 33063, Store #440, there is no way to get through on the phone. Yesterday I hung on the phone 2 times for an hour and a half and no one answered. Today at 9:15AM I called again, but the result was the same, no one answered me and I decided to go to the CVS with the phone on. When it was my turn and I turned to the girl Maxim and showed her my phone, which already had a wait of 1 hour and 15 minutes and I asked what was the matter, she answered me “that they were busy, and therefore they did not answer phone calls.” I'm asking for your help to sort out this mess.

Do we really have to go to CVS on various issues?

In the nearby WALGREENS there is no such disgrace, the maximum waiting on the phone is 10 minutes.

THANKS!

La cajera de la farmacia llamada Anna kay Es una grosera no tiene ninguna ética para atender a los clientes de la farmacia, cuando tienes alguna pregunta por las prescripciones siempre es déspota y no te da respuesta, no atiende con profesionalismo y no solo una vez. Me ha pasado muchas veces y con la misma mujer puedo decir que es Racista y poco profesional .

Many times I've told the local CVS to take my prescription off ready and auto fill. I want to control these. I don't need a pharmacy telling me what to take and when! Mysteriously some prescriptions end up back on ready refill. Other prescriptions that I don't need and/or no longer taking are being filled. (As an example: On 12/27/22 I personally requested two prescriptions be taken off ready refill. I am not taking one in particular at this time and the other I have too much on hand. Well, they ended up being placed on ready refill and filled.) This is very aggravating to the point I am looking at other pharmacies. The local pharmacy is CVS on Beglis Parkway in Sulphur, Louisiana.

WHAT DOES IT TAKE TO PERMANENTLY REMOVE THE READY REFILL?

12/18/2022 @ 7:15am

I called the previous day and I was told that my prescription was too early to be filled according to my insurance. They told me I could pick up my prescription anytime before 10am the next day. There was a "floating" pharmacist working when I arrived around 7:15 am who was clearly in a bad mood. He looked at my prescription and said there was a "hold" on it and began berating me with questions as to why I am picking up my prescription early. I told him that the other pharmacist told me to come today and that I would be able to get my prescription filled. He response was "Who did you talk to?". I didn't write down the name of the person I spoke to and CVS does not require their employees to answer the phone and state their names.

I was upset that I was being questioned, and asked why I was being given a hard time. The pharmacist told me it was too early for me to come (day time) and that I should not have come right when the store opened. He said to come back after 12pm. I told him that I need my medication now, and he told me that he would not fill my prescription. I told him that I would complain to his store manager, and he called me an "addict" and stated the medication I was taking loudly so that other people could hear the name of the medication I was taking. This is a violation of HIPPA law and darn right abusive to call someone an addict.

I tried talking to the other staff but no one could help me as the pharmacy is independent of the store. I plan to complain to the head pharmacist, CVS corporate, and the BBB on this matter. I dont care how bad of a day you are having you should never call someone an "addict" and especially when they are trying to improve their lives.

The techs were unreasonable because this is not Garland, she stated. I'm a customer waiting in drive thru to pick up. But im told that the unprofessionalism is basically ok because of area. This should be ran more mindfully. I shouldn't have to allow others to go ahead of me. It was a bad experience. Rude techs. Unconsiderate

Thus is the Samuel blvd store in Dallas tx.

12/28/22. 900am im still here in drive-thru at 933am. Prescription sent 1140pm day before.

CVS Clairemont Dr., San Diego, CA

Errors made in pharmacy in marking 4 presc. as being filled but were not filled. Maybe a simple keying error. Condescending and narcissistic attitude from Jonathan at the counter despite knowing these were in-house mistakes. Eventually he corrected it but fought me the whole way. An additional 2 presc. refills I was picking up same day CVS tagged inactive and closed which was incorrect, thus adding 2 more errors making a total of 6 CVS pharmacy mistakes for the day. Now CVS would not fill these because their mistake zapped the presc. It seems CVS has not yet explained to my doc office that they made errors and accidently closed these 2 presc. without filling them, while the doc office tells me I have refills on the books and to just go to CVS and pick them up. CVS has made a big mess of this. It has been 6 days since I took Metformin or Chlorthalidone. It would be a simple task to make this right and just tell my doc office that they made a mistake and accidently deleted the prescr. refill before filling it. Tell them the truth so I can get the prescr. why is there a problem? The problem is that CVS will not say they made a mistake. They know they have made a big mess of this for me with their mistake but are unwilling to correct it. What do I do now? Go without my meds for another 84 days because CVS screwed up and is unwilling to fix it? This is how it stands and I am screwed!

Stop advertising that CVS cares because CVS Pharmacy does not care. I find it sickening that CVS corporate allows its business to run this way without consequence. Pay attention! Get up and do something CVS corporate. I see issues reported across the country and its unacceptable! What are you doing about it? Hold your people accountable and make them fix things when they make mistakes. Investigate and post your findings. I see over 2000 complaints with zero response so it would be a miracle for you to read this post, to believe my words or look into this matter at all. An opportunity to prove that CVS cares, or not.

The order for Hydrocodone Acetomen was ordered Thursday 12/22/2022, I received a text and I called the pharmacy today they could n to give me an answer on when n it would arrive, I require this medication the CVS pharmacist could not answer if they would ha ve my medication. I have 2 pills remaining, if I don't get this I will not be able to move.

I take gabapentin 400 twice a day I recently have moved and within that transaction I never received a post a text anything telling me my medication is ready for either delivery or pick up.

So I go in person to CVS and I’m told my medication has already been picked up on the 12th of December 2022. It wasn’t me that picked it up. They said they were going to look at the videos and call me. It is now four hours since then.

I have a pinched nerve in my neck and that’s why I take gabapentin 400 MG .

I have my prescription at CVS on 377 South Highway and Mercedes St., Benbrook, TX.

I don’t know if your office is open right now or handling anything but giving prescription to a family member that never would pick it up because I always pick up my own or have it delivered. but there is no post tax any message whatsoever to me acknowledging my prescription is ready for pick up or delivery.

I understand the store is under renovation and I understand the cold jerks up the website but! Prescriptions got to be scrutinized more what is CVS going to do for me, are you going to take away the pain that I am establishing because I am on the last of gabapentin.

I worked in retail for over 30 years I worked in the pharmacy department I know how things work but if we don’t have to have rules and regulations of who picks up what drugs, etc. something is wrong .

How did that happen? Why did that happen? How are you going to correct the situation?

Pharmacist Roshiana does not understand doctors order for Prednisone. The order is: Prednisone 20 mg, 2 tablets twice daily x 5 days. With 1 refill. This would be 20 tablets for the 5 days. She filled only 10 on the 16th, so I picked up the other 10 today. I should still have 1 refill as I am having multiple flare-ups at present. I need to have that refill corrected. Also, I have had Hydrocodone on order for a week now, but still can’t get it. She was very rude!This has never been the case at CVS EVER until her. I also never had to wait over a week for pain medicine. Why now? I called my doctor about both issues and he re-confirmed the orders for me.

My complaint is how RUDE all the workers at my Ripley, Ms CVS are. They will not speak to you and when they do it is in a rude manner. Also I always have to wait several minutes for someone to come to the front and either check me out or take my package if I am dropping one off for UPS. I had my Granddaughter drop off a couple packages today and I haven't told her how they are there, she called me telling me how rude she was treated and it was the manager waiting on her.

Also UPS picks up way to early at my local CVS. If I don't get a package there before 10 am I will probably miss the pick up for that day. That is to early, their scheduled pick up should be in the afternoon in order for some to be able to package their items and get them there to be picked up that day.

I am only talking about the workers at the front of the store. The workers in the pharmacist dept are great and friendly and fast.

This is completely unacceptable, and if there was a different choice I would definitely be going somewhere else, but I have no other choice for UPS drop off.

December 20th 2022 8491 Farm rd Las Vegas NV store 10861 pharmacy/Fernando.1 scrip is a controlled substance I've had all my scripts fill every 29 days with CVS for 10+ years on a Tuesday on the day I have help getting around he told me 30 days is a date in one month to the same date the next month but he'll fill my scripts this time but next time they won't be filled until the 21st that's 5 days after my scripts are due I pointed this out and said I have help the 29th day so I can get my medications and other things I need for the month i was told oh well find someone else to help you he insisted 30 days is a date in the month to same date the next month thats how he counts 30 days that if I call to have my medications filled next month before the 21st I will no longer be able to fill prescriptions at CVS and hung up on me