CVS

I want to start by first saying how totally dissatisfied I am with CVS and at this point never want to step into another one of your stores ever again. I have several health issues and purchase 7 prescriptions from you each and every month. The first issue occurred about two months ago I ran out of Amlodipine after 30 days. It is supposed to be a 90 day refill it says 90 days on the bottle. But being I take one a day for years I know it was not taken incorrectly. At the 30 day mark when I ran out of medicine I returned to the store to have it refilled they said it could not be refilled yet. I explained that there must have been a mistake on your end. I didn't lose 60 pills and after much back and forth they gave me the pills to get back to when I could refill it again. No explanation of what happened just gave me a few pills. I wrote it off as a one time event. Now my other Doctor prescribed Methotrexate and injection needles for RA and I went to the store one week ago to fill. I returned on Sunday to pickup and they said it had to be ordered and would be there on Tuesday. I waited until Friday to pick up the medicine to give them time to get what I needed. First I show up and they say we have no prescriptions for you. I explain that I brought the prescriptions in a week ago. Suddenly they knew what I was talking about and simply said we have ordered it several times this week and it never comes in. And then just stood there. I said what do I need to do to get the medication. After a moment of Silence your Pharmacist said they could check and see if another cvs had it. I said okay they indicated a CVS in Richmond. And they would call them and have the medicine in at 4:30 today. I went back to the store at 4:45 and they told me the prescription wasn't ready. I left for an hour and returned now they have one vile of the product and no syringes. I ask how many injections are going to be taken out of that one vile. They simply say they will check put it in an hamper and leave me standing there. After 15 minutes of nothing I say "What is the answer?" Just blank stares and then they said "Well this vile is not the right size it is 10ml and they would have to reorder the correct size. I have tried not to get angry but I have spent thousands on prescriptions in that store and the amount of stupidity is overwhelming. I will never ever return to that store. I am now without the Methotrexate and am in the process of trying to find another Place to refill any and all of my prescriptions. I really laugh at how in your complaint details you tell me to be polite avoid using caps and or abusive language. Last time I checked I was the customer not some employee that you tell how to act. You just lost a loyal customer who is going to tell anyone who will listen to me my store about your pharmacy and the people who work at that store. THANKS FOR YOUR TIME oops I violated the rules I guess I must be spanked. Instead of worrying about if my text is in Capitals or lower case maybe you should check out how paying customers are treated at that or any of your stores. I am sure there are more than a few other pharmacies around that would love my business, and anybody else I can convince to go to one of your many competitors. If I hear nothing from you and I am sure I won't I will assume you are going to do nothing and that is that. Good luck doing business like that. It seems to be working well for you at that store. THAT WAS SARCASM

Sincerely

Robert C. Nodler
[protected]@gmail.com
[protected]

1.0 star rating11/22/2017
One of the worst companies I've ever experienced.

I take a medication for arthritis that without which I wind up not being able to walk within one month of stopping said medication. Dr has tried other meds, but they do not work.

Interestingly I am forced to use these clowns based on my employers "healthcare", and I use that term loosely, plan.

Every refill is denied and prior authorization is denied as well, leaving me to battle forward. Of greater interest is a situation where in August of 2017 a 90 rx refill was denied as usual, and my physician faught for me to get prior authorization for this medication for a full year. However when I went for a refill, I was again denied. When I called Caremark I was at first told I had no prior authorization, which was an outright LIE on the part of the representative. When I pressed that representative further, the prior authorization magically appeared, but guess what? It was for 90 days instead of the year my doctor was told.

This company is a FRAUD. Their actions are FRAUDULENT and they only care about being able to deny the medications that folks need so they can charge retail prices. Honestly these actions in my mind are bordering on being criminal. The public as a result has no recourse as we are being forced to use corrupt and life threatening companies such as Caremark.

Fortunately there is somewhat of a limited answer. Through some additional research I found my med at a local Costco for a somewhat reasonable price, so at least I won't be crippled.

Caremark take my word on this one: from here out I am taking ALL of my business to Costco. I am filing a complaint with the state insurance commissioner with regard to the disappearing prior authorization. I am also filing additional complaints regarding the prior authorization coverage date, which was changed from one year to 90 days intentionally.

Given I can still make a change for the next calendar year, I am dropping your plan.

I will post my experience of your FRAUDULENT actions to every web site I can.

In summary this company is a FRAUD, and only wants to deny you the medication you need, all the while HAPPILY taking your hard earned money for their "perscription" plan, and after each every denial offering to sell you the medication at FULL price.

Shame on you Caremark, and you and retail ripoff pharmacies should be put out of business!

I am sending this complaint due to an even that took place around November 8th 2017. My son who takes concerta 36 mg 2pills per day...and has been taking that dosage for over a year always filled at CVS pharmacy was out if meds. We are new to Ohio and have gotten a new doc, when the doc office called to verify the amount of meds he was taken they gave the doc the wrong info. Upon picking up the script I noticed it was only prescribed one pill per day...I called the doctor's office and explained. They in return told me that the CVS PHARMACY was the ones who verified the amount of medication my son was taking...NOWHERE IN HIS PROFILE DOES IT SAY HE TOOK ONE PILL A DAY. I'm assuming they took it upon themselves to jus agree with the normal dosage for a child. Therefore the script was only good for 1/2 of a month. When I brought the new script with the correct dosage I was told the insurance would not cover it again and it could only be filled once every 24 days. The truth was it could have been filled had the pharmacy did their jobs and called the doctor for the pre auth! BUT NO! they insisted I come back in 3 weeks and my son has to go without his meds. These meds are not a med that u can just stop! So I TOOK IT UPON MYSELF AND CALLED THE DOC AND GOT THE PRE AUTH! then it's still not over...when the meds had to be picked up...clearly in the profile there should be a place that says my son can only take Watson or activs brand concerta...they filled it with the wrong meds not activis or Watson but the generic that he CAN NOT TAKE! Luckily I caught the mistake AGAIN and they did correct it! Because it once again was their fault for not looking at his notes in the profile! DO THESE PHARMACY TECHS LOOK AT THE PROFILE OF PEOPLE? DOES THE PHARMACIST CHECK THE PROFILE? SINCE WHEN DO THEY HAVE THE RIGHT QUESTION WHAT BRAND OR DOSAGE MY CHILD TAKES? cause when I picked up the script I asked them to look at the profile cause the pharmacy is who messed u the dosage at the beginning giving the doc the wrong info. The gentleman answered me by saying " since when does the doc call to find out a dosage! We told them what we see in the profile". At that point I told him to check and read me what it says...he then said...OH I DO SEE HE TAKES 2 PILLS NOT ONE! really! This pharmacy is absolutely in the wrong! I will report them to every agency that I can! This is my child we are talking about. My child who they insisted on not filling the meds and letting him withdraw from them...instead of just DOING THEIR JOB AND CALLING THE DOCS OFFICE! I demand someone be in contact with them! They must need to brush up on their proper steps in cases like these! I will not use CVs pharmacy ever again! Nor will I ever refer anyone there! PERIOD!

Store # 2815 cashier Jacqueline. I was standing at the desk by photo waiting for cashier to finish with the two customers that were there before I got to the desk so I could pick up my photos. She then took another customer that came after me. When I asked if I could pick up my photos she said that the other customer was first. I stated that I was standing there before her. She said I wasn't in line and repeatedly apologized to the other customer as if I wasn't a customer that was as important as her. She had an attitude and explained that I should be in line and that's how they do it. All other stores I go to photo is separate. I will make sure I go to Walgreens instead for photos moving forward.

I went to store#7573 in Marshville NC. I was in the prescription area for 15 minutes no one even looked my way. A white customer walks up one of the male pharmacist immediate over looked me and waited on her. When he finished with her he went back to what he had been doing. Finally a female helped me. Again he stopped went to help a white gentleman who came after me.

I went there yesterday and called more than seven times about a prescription that was sent there and called in more then four times from my doctor's office urgent care of st. Mary's and they kept telling me they did not receive it and she kept telling me they didn't have the prescription and she kept telling me all that there is no such thing of that prescription online and instead of her telling me that they do not have that prescription in stock and relocating me to another CVS I called CVS on Naugatuck Connecticut and they told me they had that prescription in stock the pharmacist was very rude to me she hung up on me she told me that she was going to call the doctor to get me a new prescription but I thought she just told me that she did not received the prescription how unprofessional this Pharmacy has gotten and instead of relocating me to another CVS like she supposed to because that is her job as a pharmacist she instead gave me the run around and just lied and then just didn't want to do her job I had to do her job for her called another CVS and find out if they had that prescription I will never go to this Pharmacy again I've been a customer there for 17 years CVS just lost me as a customer now I will start getting my prescription at another Pharmacy I will make sure CVS will not make not one more Penny from my insurance company and for my kids prescriptions very unprofessional all I wanted was my damn antibiotic .

For the last four months the cove's in Anderson Indiana
on Scatterfield Rd is a 24 hour pharmacy and has a very large turn over in employees. The employees they are choosing are not patient quality for customers the employees have no knowledge, they are dressed poorly, they have facile jewelry and tattoos. The energy is very very low ...The floor and shelving in their back area is terrible ...Someone really needs to take charge and see what is going on in this pharmacy...

A very concern customer in Anderson Indiana who may go to Walgreens

This complain is aboutique the CVS Pharmacy on 8705 E Speedway Blvd, Tucson AZ 85710.
The technicians are uncompetent and are locking professionalism! Yet again, the technician Diana in combined effort with the technician Christopher told me to go fill in my prescription in Walgreens or Frys because they don't have the product (needles 22g 1.5") and their distributor doesn't carry it either. This was complete nonsense! I had filled this product with them several times over the last year. The next day I walked in and Nicole, the pharmacist, filled in the prescription without a problem. Nicole is always kind and professional. They not just had the product but was also available immediately! I'm just amazed and wonder if this is the pharmacy policy on sending the customers to their competitors! Get your staff retrained, this is unacceptable!

at cvs on gumwood and cleveland, came at 12:25pm with pinkeye. pharmacist left at 12:30 for lunch (sign said lunch from 1-1:45) and hadn't come back by 1:35 at time of writing this. i was thinking maybe she'd still take a 45 min break, just early, but it's been over an hour. i really really just need someone to say "boy that's a rly pink eye" and give me some antibiotics. pls. I am so itchy. come back from lunch doctor lady. I'm dying

Formal Complaint on Pharmacy Manager Ann Hofmann who works at CVS Pharmacy on 820 Edgewood Road, York, PA. 17402, Store ID#4215.

My husband went into the CVS Pharmacy on 11/16/2017, Thursday between the hours of 5pm - 6pm. He had a written prescription for Hydrocodon-Acetominophen, 30 day, 240 pills, 1 1/2 pills every 3 hours.

Now he has been taking this for 15 years now ever since he had back surgery in Las Vegas to replace 2 disks and since then has had chronic back pain. My husband is not a opiod addict and has never been. He in fact only the takes the meds as he needs it not as written and often has pills left over when its time to renew the prescription.

The prescription has been written incorrectly for the last 6 years as a 30 day supply of 240 pills and it has been filled by CVS Pharmacy for the last 6 years. Now last month my husband went into the Edgewood pharmacy to fill this same prescription and was told by the pharmacist who was there that the prescription was written wrong. Both the pharmacist and my husband said thats why it seems like he runs out of pills before its time to renew. The prescription states 240 pills for 30 days but when you do the math the number of pills should be 360 pills for 30 days or it should be 240 pills for 20 days.

Now Ann told my husband that she could not refill the prescription as written because it says 30 days for 240 pills and she knew the math was wrong. My husband showed her the last prescription sticker that her pharmacy filled that said 240 pills for 20 days. Last month that pharmacist corrected the prescription because the math was wrong. Ann said she still wouldnt fill the prescription. My husband asked for a supervisor or manager and Holly told him that she is the pharmacy manager and that there was no one higher up than her. So then my husband asked Ann if he got a new prescription from his doctor for the exact same as it is written on the prescription but the 30 day was changed to 20 day...would she fill it? Ann proceeded to tell my husband that his doctor would not do that and would not answer his question till he asked her 2 more times and then Ann said Yes she would fill it with 20 days written on it. Then Ann told my husband that she has the right to refuse to fill any prescription she feels is wrong or if she feels that the person is abusing the meds. Then Ann turned around and looked at 2 salesclerks and snickered and laughed. This was very rude, unprofessional and demeaning.

Just to let you know that Ann was standing over by the drive thru window using that computer and yelling back to my husband who was at the counter during their whole conversation. Everyone and anyone could hear the whole conversation. * This is a violation of Hippa. * And a violation of CVS practices according to your code of conduct . So now anyone who heard this conversation knows all of this and because of Anns remark about abuse of meds...people probably think my husband is a drug addict!

I have researched this Edgwood facility and I saw that they have had numerous complaints about the store employees.

Now today, 11-17-2017, Friday, 11:12am...my husband went back to the Edgwood pharmacy to fill his rewritten prescription as:

Hydrocodone-Aceteminophen, 240 pills, 20 days, take 1 1/2 pills every 3 hours and it was filled. Now one of the salesclerks from yesterday was there today and stated that she didnt hear the whole conversation so my husband then told her the about the incident and the pharmacist manager on duty said it does not matter about the 30 days, its the math thats important. Also a different pharmacy salesclerk stated that Ann will always go by the number of days on the prescription and wont do the math ever. So your Pharmacy Manager Ann Hofmann has a bad reputation already with your store employees and noone is doing anything about it.

Just an FYI...my husbands doctor is also filing a complaint through his medical channels as this same pharmacy has done wrong to another of his patients. Not sure if its Ann or not.

I expect an answer in regards to this incident. I expect Ann to apologize to my husband in front of the 2 salesclerks she put a show on for. I expect a written response back from corporate.

I went to pharmacy on 717 Higuera street in San Luis Obispo this lady who helped me named Kimberly was rude she kept telling me my insurance wasn't up not active and couldn't find it well she said go to the office I called my worker she said no it was active in that county then I called dr office they had to sort it out for me and revive them my prescriptions order cause Kimberly told me there was only one that got fax that I can't check later if it came in dr office told me then sent and they'll call them which they sorted it out but the lady was really rude saying how u get it fixed that fast already got it turned on she me the prescriptions but realized I had two but took her 20 mins while looking in the same place for it they she said well it must be hard work to get stuff for free

I want to no how can a pharmacist talk about your personal information in front of other customers I have been on this medication for over 15 years I have always gotten extra bottle with name on it so I don't carry all of my pain medication around I only carry a few and this [censor] new pharmacist at cvs store#3599
7647 highway 76, pendleton, sc 29670
Rph - john b. Which rd
I do not appreciate all of my business being put out for everyone to hear everything he said I was told that I can get in trouble with these extra bottles by the law enforcement I told him I never heard this I been on these meds over 15 years and have done this always no one no other pharmacy ever told me this the law enforcement never told me this he said well they come in your house with all these pill bottles you will go to jail be in big trouble I don't appreciate him saying this so loud ar the counter where u pick up the medications and not at the consultation desk I am disabled and so embarrassed of what this man done to me. I have witnesses and people behind me was very pissed off also for what he done to me this is suppose to be private I think yall call it the hepa law well he broke this law and I may just turn this over to an attorney this has really upset me about my privacy I could have gotten mugged or beat or worse with my pain medication that I had filled their. And put out in the public for some thug or druggie or thief could have heard this. I'm talking about oxycontin and oxycodone now you tell me what should be done about this. Even the pharmacy techs didn't like what he done their mouths were dropped open from what he done. Something better be done about this matter immediately or I go to an attorney and make sure that the news will no I have been violated of my hepa rights.

As a customer of the 24 hour CVS located at 15100 Baltimore Ave, Laurel, MD, I find that it lacks customer service and proper coverage. On my most recent visit at 6:00am on Wednesday, November 15th, I went through the drive thru and pick up window, to have my prescriptions filled, and was disappointed and annoyed by the lack of service and attention I received in seeking to fulfill a order. I understand the limited staff that may not be available at the hour I mentioned, but this is a 24 hour CVS, once I handed the pharmacist my order and asked what time should I expect this to be ready, he tells me, that they are swamped, and maybe sometime that evening I could pick it up. My order was simple and as I mentioned I dropped this off at 6:00am, I didn't get my order until 4:30pm that evening, this is ridiculous. telling me the customer that the pharmacy is swamped, should not have been shared, I did what I needed to do to get an order filled and should have received a better response. The customer service aspect needs to be addressed and reliable staff placed in this area where needs are great.

Ok On the way home from my 1 yr olds doctor we decided to stop and get her medicine so she can take it as quick as possible to feel better. I knew as soon as I walked in there was going to be a issue cause there was a long line and every person ahead of me had some sort of problem. I got to the register and the pharmacist says the insurance won't cover so sit so they can contact the doctor than on the loud speaker I was called for the antibodics cause that was covered by the insurance so I lined up again and got that. When I got back to the register I personally called the doctor myself and he wanted to speak to the pharmacist on call which the lady says no he needs to call us. So the doctor went on his computer and responded to the pharmacy's request so I told the pharmacy that and they say well we didn't receive anything. I sat back down another 25 minutes and finally got mad and called the doctor and as I'm on the phone with the doctor I can hear on his other line the music to cvs playing meaning he was trying to call them. The pharmacist WOULD not pick up the phone so I stated are you going to answer your phone cause you wanted the doctor to call and your not answering so she decided to wait till she was ready to answer which the phone stopped ringing and after the voicemail was heard 20 minutes later they finally say you can come in line cause we got a different brand meds so I got back in line and than they rang me up which I feel that was totally bad service and the situation could of been done differently. They need to put people back there that enjoy their jobs not people that don't care about the health of another person! During all this the baby was restless and sick and wanted to leave! Worst nightmare maybe people need to think twice before they go to 2440 Hamburg turnpike CVS in Wayne

My wife and I recently went to CVS pharmacy to fill her prescription (Suboxone Film) The pharmacist was very rude to my wife because the Rx was too early to fill. I called our Dr. and he called the pharmacy and told them that it was ok to fill. The next morning my wife called CVS to make sure that everything was ok and Charles once again was very rude to my wife, made her cry and hung up on her. Stated "I already told you that it was too early to fill and the dr would need to fix it" I called our Dr. and he said that he called them but he will call again to let them know that it was ok to fill early. After the Dr. called the pharmacy and let Charles know that it was ok to fill early, Charles called Me and told me " your wife is very rude, maybe i can talk to you" I told him that his statement is rude and that he was rude to my wife he said "listen BRO" i asked him nicely to not call me bro, that is very unprofessional and shouldnt be said. I asked him if he recieved the ok to fill the RX. he said yes but his license gives him the authority to turn down anyone and refuse to fill any Rx. I told him that we have done everything he has asked and now he is going to refuse to fill it only because i am not letting him be rude to me or my wife. He said " i am not going to fill her script, i have a license that gives me the right to make judgement on whether or not to fill a Rx. I asked for his name and his License #. He told me is name is Charles Snyder and said he refuses to give his License # and hung up on me. I called and talked to store manager, he said that there was very nice he apologized and talked to the pharmacist and called me back. when he called he stated that the pharmacist refuses to fill the script and refuses to talk to me or my wife. The manager told me to call after 3pm to talk to Rick the Pharmacy Manager/Pharmacist. I called back and talked to rick. i explained the situation and he stated that his pharmacist had to have had a better reason than that to not fill the script. i told him the entire story and he still said that there must be more to the story and said "im sorry but i stand by my pharmacist and there is nothing you can do. I said it is sad that a pharmacist can do something so mean to someone just because he got upset and you wont even look into it because you immediately back your pharmacist and refuse to even look into what im saying. he said "well thats how things work. all you can do is take it to another pharmacy. I could not believe that my wife and i were treated badly and the manager of the pharmacist told me tough luck and wouldnt let me file a complaint. So i have filed a complaint with the state of ohio board of pharmacy and the Department of Health and Human Services (HHS) Office for Civil Rights (OCR) and now i am letting you know about the issue. Because of the horrible way my wife and I have been treated by your company i will file a complaint with every department, BBB, every Licensing Board, etc. The fact that you guys dont even look into these issues and just tell your customers tough luck is the worst practices i have ever witnessed. I have a licenses through the Department Of Insurance (DOI) and we take our license serious and treat people with respect and courtesy. I will file complaints against Charles Snyder and CVS as a company. He thought that because my wife is a recovering addict that he can treat her how ever he pleases and thought the same about me but I am an educated person and will not stand for someone or a company to treat their customers like crap. We did not raise our voices once, did not call anyone out of their name. We did not even curse while talking to anyone at CVS. There is absolutely no reason for anyone to be treated this way and i will do my personal best to make sure that people do not get treated like this in the future. Have a good day, i will be amazed if i hear back from anyone and shocked if anyone at CVS does anything about this.

Hello today I went to pick up medicine and I asked to a Miss that was there and she was very rude and repuntan to me screaming to me that the medicine that I was looking for it wasn't there but the medicine was there because another miss gave it to me and she did not wanted to help me and we are 6 people of my family that we go to pick up medecine but if that miss still there will not go there anymore because of her actitud of the miss it makes us not to go anymore and I want that miss to be fired from her job because she is very rude with the customer service because I asked to talk with the manager and she also responded very rude to him and her name is SELENE the adress of the store is 3100 14th st NW Washington DC 20010 the store number is 17333 and the other workers where just looking at her when she was screaming to me

I drove 18 miles to find a cvs that was opened. I needed to buy shampoo and return an item when I was informed that they will not do any returns after 10:00pm. I asked them where it was stated in their return policy and they said it was store policy. I asked the manager where it was posted as store policy and he said it wasn't. His complaint was they don't have enough money after 10, it was 10:20 and it would have been refunded onto my card . This was a $9.99 return. I have chosen cvs for many years and I would like you to do something about this or I wil be taking my business elsewhere.
Sincerely Linda Pero
9341 La Jolla cir
Huntington Beach 92646
[protected]@yahoo.com

11/12/2017 at 1:00 i arrived at cvs pharmacy 3601 n belt line rd, sunnyvale, tx .
I went to buy some prenatel vitamins that my doctor recommended and she gave me a coupon to uae as well. The moment i asked the pharmacist they where not able to assist me in where they were at . my complaint is that when i showed them the coupon they did not explain why i could not use the coupon and when i turned my back the pharmacist were laughing at my question which i find very disrespectful. I left the store and did not buy anything because of the treatment i recieved .

I went in there with my two children to develop pictures for a 3rd grade science project. I had a coupon for 100 prints for 10cents and let the lady know before I started. At check out it came to $33 dollars she didn't know how to apply the coupon so she got the manager who was extremely rude! He said it doesn't work at check out and needs to be online, I said I have done this here before is there anyway to apply it. I said i'm not going to pay 33 for something that would cost 10 and I let her know what I had before I began. He threw my pictures in the trash and went back into his office. Meanwhile my child is thinking about her project. We waisted 40 minutes in that place to choosing 100 pictures just to use the coupon. I asked the girl to give me my pictures so I can take the ones I needed and pay for those. She had to ask the manager to come out again to get them. I let him know that he was very rude and I believe he could have found a better way to handle this situation. He didn't stop there he said how can I help him these people behind you if you don't move while searching through these pictures! Ummm I believe I called you out the office to get my pictures that you rudely threw in the trash! At this time two girls were up front ringing and if he wanted to help he could have asked me nicely to move.. I'm over it he needs to go, the lady with my first experience was nice and tried to help!
This guy is a [censor] and I feel sorry for the girls working under him.

09-26-2017 @ 6:02 pm, My husband's insulin was filled wrong and the clerk would not listen to me instead she called other staff to concur with her. They got upset with me and told me that, "this is all your insurance will pay for, " but that was not the issue it was the wrong amount. My husband went to the car to get his other empty packages to prove to them it was the wrong amount they had given us. The Pharmacist took one look and then went to her station to correct the problem this took 45 minutes for them to see their mistake. All while we sat and waited patiently.

11-10-17 @ 2:44 pm, The second incident, they filled my husband's Brimonidine, his eye drops for his glaucoma wrong. The clerk (Angela) told the pharmacist that I always have a problem. Then another lady with dark black hair with one big blonde streak on one side. Stated, to my husband and I, "that she gave us the same amount she gives all her customers." "And that she calculated it right, 15ml for both eyes would give him only one bottle of drops for 90 days." "She also stated he should not over use and make that last because your insurance will only pay for one bottle." Again, my husband went to the car to retrieve old packages to show them. Pharmacist corrected it. This lady yelled at us and said, "did you hear she fixed it, but you'll always have this problem with each new prescription number." I took this as a threat they will continue to give us problems and be rude to us. Each time this occurs it takes 45 minutes for them to see their mistake. We are not given any apology for their wrong doing instead. After we leave, we can hear them loudly talking bad about us. I left and returned to get something else from the shelf only to hear them talk about us, they said that Black couple always want more than they should get. I want enough medicine to last the 90 days it should last. Not one bottle for the same amount of money and it only lasts for 30 days and then they won't refill it again until 90 days. I don't know why we are being mistreated so badly we want the same courtesy given other customers. Instead of their rudeness and loud talking so other customers can hear them talking about us.

Resolution: The clerk (Angela) needs to be fired. You don't talk about the customer in front of their faces in a rude and insulting manner. As for the others, I would like to see disciplinary action given to them all. When you work in a place of business their should be a code of conduct for all their employees. Also it clearly shows that sensitivity training, listening skills and diversity training is needed. Stop stereotyping your customers because of their race. We all take our medications the same way. You don't interrupt until the customer finish telling you what is wrong with their order. It should not have taken them 45 minutes to see their mistakes. Then for us to be told, they do everyone the same, means they have short changed many other people.