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Dextromethorphan 10mg, Levocetirizine 5mg
why is all CVS do not given you medication on time. My Docter send medication over on Monday 8/18/23 at 3pm on Tuesday at 1:45 it not ready . That medication that is not ready is dextromethorphan. The other medication is not up to be order. This is all the time at this CVS.
The name of other medication is Levocetirizine 5mg oral tablet is what the Docter send on Monday 9/18/23 to it was two medication send to cvs on Monday
The address of that CVS IS
4701 Wilkens Ave
My name is : Joyce L. Cates
[protected]
Staffing hours and understaffing
CVS has gone from one of the best stores and pharmacy to the bottom of the dung heap. Your store's staff are useless and lazy. You don't have cashiers to save money. Your kiosks for self checkout are horrible. Always asking you to place the item on the scale when it is already there. Then I have to wait 10 minutes for staff to waive their card over the...
Read full review of CVSPharmacy/pharmacist
Perscription never ready and phone messaging system never working properly. Told to come inside to talk to pharmacist. This person was very rude and told me to switch stores. Basically make a change if I didn’t like the fact this location has an overloaded with work. So I did switch to a Wal mart. I was in need of my Insulin and other diabetic medication...
Read full review of CVSRacial prejudice
To: Whom it may concern From: Charles Lyle DOB: 12/17/53 Subject: Racial prejudice at party at Qak Street Health Hermosa facility 09/15/20 I am a patient at Qak Street Street Health . I attended a party given 9/15/23. I arrived at 12:00 pm. I sat in the main waiting area. There was Approx. 12 people there and more arrived after me. The staff started...
Read full review of CVSHealth
My son was sick, I set him up with telehealth visit. He lives at the dorm at the time many other kids were having same symptoms, sore throat, cough, cold. There were given antibiotics and felt better. He wanted/needed /requested the same. He had the same symptoms. Set up the appointment so he would not have to leave the dorm and exposed others. I felt that...
Read full review of CVSPharmacy
My doctor's office sent a prescription. I called them twice, and the pharmacists kept telling me they did not receive one. So, my doctor's office had to send it again. I called to verify, and again, I was told that they did not receive my prescription. My doctor's office staff had to call the pharmacy themselves to straighten this out. I then received...
Read full review of CVSPharmacy Closed on Sundays?
[protected]/ 11;45 am. Went to pick up needed RX at Elkton, VA location for illness only to find Pharmacy closed! They send you all kinds of texts but when it's something important you have to find out after driving there. During the week after 3pm good luck getting through to the Pharmacy on the phne - no one answers and when you get there only the Pharmacist and one technician are working. So today they are basically and stop and shop.
Desired outcome: Re-open on Sundays and staff appropriately.
Pharmacist Sarasota Clark and Honore/Target on Tamiani
Our child's prescription was called in and when we went to pick up the pharmacy did not have the drug and sent us to another CVS pharmacy. The pharmacist at the CVS on Clark and Honore (Sarasota, FL) always has an attitude dealing with customers. I've experienced his lack of customer service personally and also watched him interact with other customers. He...
Read full review of CVSWill not update provider information. Will not issue 90 day medication supply.
I have not been able to update my medical provider information or get 90 day refills. Dr. Kamran Haghighat has been replaced with; Dr. Van Q. Pham, 3828 Schaufele Ave. #200, Long Beach, CA 90808, Phone #[protected]. Dr. Stanley G. Katz has been replaced with; Dr. Robert Reisch, 4014 Long Beach Blvd. #210, Long Beach, CA, Phone #[protected]. My name i...
Read full review of CVSCVS pharmacy service
I dropped off prescriptions at store #10645 on Lake Road in Dyersburg,TN yesterday around 12:30 and went to pick up about 2:30. I have 4 prescriptions on 2 sheets of paper. I received 3 prescriptions and without knowing that I went home. I then noticed and called the pharmacy and ask about some cough medicine that was supposed to be on prescription. I wa...
Read full review of CVSDrive thru and phone calls
Hi, There has been multiple times over the last few months that I went to pick up my prescriptions from your 3710 57th Ave, Kenosha, WI location that the drive through has been closed forcing customers to go inside to the pharmacy. Each time, I waited with my 2 year old son for 40+ minutes. This is extremely frustrating. Yesterday, I waited on the phone...
Read full review of CVSPharmacy
On 9-9-23 I went to the pharmacy to get my Pregablin 100mg. The manafacture that I take is Novadoz.They never give me the right manufacture. They always try to give me the maufacture Risin. The medicine doesn't work for me. They always say they cant get it when they order it. They say it will be in 2days. I wait for the 2 days go back up there to see if it...
Read full review of CVSSeeking lawsuit!!! Two different psi that did a violation of hipaa!!! Complaint
I been a pharmacy customer for over 20 years at CVS, and im very disturbed of the psi you all have substituting at the CVS on 202 grayson hwy. This is the second time in 6 months thst the psi in charge blurted out my everyday medicine that i get from my specialist. I worked in the healthcare field for 20 yrs and i know a violation of hippa letting my...
Read full review of CVSPharmacy employees at eagle rd in havertown and dm nicole and pharmacist manager and staff and store manager n eric
While picking up my medication a pharm tech pointed at me and yelled loudly in my face in front of quinn the pharm manager which he didnt even reprimand her but yelled at me instead and then she shortchanged me 5.Oo and said she didnt and i asked for manager shawn to ck and she had but i didnt make a big to do about it but apparently she did and the other...
Read full review of CVS and 1 commentWebsite
In mid July I tried to print a copy of my vaccination records for travel purposes. At that time I noted that they had prescriptions on my profile that were not mine as I do not have prescriptions through CVS. The person's name and birthdate was listed. I then went to my vaccination records and noted that in addition to my vaccinations, this other person wa...
Read full review of CVSPharmacy/management
The CVS pharmacy in Pequannock on Newark Pompton Tpke is horrible! When you go to pick up medication you wait a minimum of 15 minutes whether it's drive thru or inside. Today (9/12/23) I tried calling because my medication says it's on hold, it is a steroidal cream I tell you this because if they don't have it, I would have called the Dr's office, or a...
Read full review of CVSPharmacy
On September 5 I went in to fill a prescription that I needed to take on September 6 to be able to go to work. They told me it would be ready that evening. I went back that evening and the pharmacy tech told me it was out of stock and wouldn’t be available to September 7. As a result I had to spend $300 for a new psychiatrist appointment to get an Rx for...
Read full review of CVSYour systems
I have been a customer for almost 10 years. I have yet to identify ONE way that you make it easier or more efficient for me, the one who pays. The one you advertise heavily to attract.
You are perhaps too big to understand how you completely fail a customer like me. Wait times exists in every aspect of your services. Online you tell me to call. On the phone I wait. In your store you have no system for a disabled person to sit while waiting to pick up their drugs. On the phone I get to listen to how great cvs is. Please tell me one thing that can make me feel better about being a paying customer. Or don't you have one?
Heshi Gorewitz, MBA
disabled vet with Parkinson's disease
Desired outcome: Respect your customers. Examine your business systems from the perspective of your customers. Think of a family pharmacy. It would go out of business if it treated their customers the way that you treat your customers.
How prescriptions are handled
The last two times I have tried to get prescriptions filled it has been a horrible experience. In both cases I have had to repeatedly call, visit, and text the pharmacy to get what I needed. I have gone for days without the needed medication. The staff has always been polite (location 8940 Coit Road Plano, TX), but the inconvenience and lack of concern and communication is appalling. The most recent incident occurred yesterday. My doctor had phoned in a refill. The location did not have the medication on hand. They failed to tell me that they could send me to another location where I could have it filled asap. When I questioned them on the delay, they said it was a new prescription. I have been on this medication for over a year. I went through a similar situation last year with the same medication and had to delay my departure for vacation to wait on the medication. You need to do better.
Desired outcome: Customers need to be notified within a day if they cannot receive their medication and provided options.
Manager at CVS Paoli, PA (Jim)
I provided a valid 15% off coupon for a lotion. I added a second bottle to also use my $4 off $20 coupon. The manager would not allow me to have the 15% off coupon as he said the computer already had validated it. The coupon for 15% off was not provided to me for my purchase. I asked to speak to the manager as all CVS managers have provided me with my...
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS headquartersOne CVS Drive, Woonsocket, Colorado, 02895, United States
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