Managers attitude
Saturday oct14th at 10:34 I received a call from the manager Tonka,he called to let me know he know I called corporate and wanted to apologize and fuss he know him and i don't get along i think that was very childish of him and wrong for calling me on my personal time and it wasn't about my medicine.HE WAS WRONG!Then he told me i need to stop walking around...
Read full complaintWasted trips to pharmacy
Saturday, Oct 14, 3pm CDT I am glad it's time again when I can change my Medicare Part D provider for next year. After many years with AARP United Health Care Walgreens, I switched the Part D (drug coverage) to Aetna Medicare CVS Caremark. Nearly two years of hassles with the local CVS store pharmacy have convinced me that the price savings in monthly...
Read full complaintPathetic Pharmacy!
What a pathetic pharmacy. After 3 weeks the Tempe AZ location still could not fill my kids prescription. One poor excuse after another. I had to call my insurance to ask if there were any issues. There was none. The medication had already been approved within a few days at most. So then why did the pharmacy lie about the delay? Since he came back home we transferred the prescription to the CVS in Target in Vernon Hills. After 1 week its still not filled. More excuses. Never again will we use CVS. Walgreens is our preferred pharmacy anyway. The only reason we used CVS is because its close to his school. Go somewhere else especially if you are in dire need of your medication.
Pharmacy customer service
Store #7036 Bethel Street Clover SC, apparently a few minutes before their lunch break! I needed to two GoodRx coupons as one of my mothers prescriptions was over $400. I was told I needed to to go to another window as they needed to completely redo them. As I went there I was told she and wouldn’t have time to do it before their lunch break so I would...
Read full complaintMisdiagnosis and pressure to get flu shot
On 10/2/2023 I had a walk in appointment at the CVS on Main Street in Dunedin, FL. I saw Jaime Nereida. She diagnosed me with a sinus infection and prescribed me 7 days of AMOX-CLAV 875-125 MG tablets. She then suggested that I get my flu shot while I was there. I told her I was very reluctant to do that because I was sick. I have always been told NOT to...
Read full complaintMinute clinic
I made an appointment for 10/12/23 for 8:40 am. It was for my Biometrics for my 2024 insurance. I was called in to the office by a Medical Assistant/Nurse. She handed me a mask. I did not put it on. She got all of the medical supplies ready and then asked me to put on the mask. I told her I mean no disrespect to you, but I am not putting on a mask. She then...
Read full complaintLack of med and lying about when med will arrive. I must talk to manager to avoid disaster.
Please go over my profile first from the year Iam with my CVS. I want you to see my history first. Then you will know how much med I get from this CVS. from September 28th 2023 the gave me half of my med for Lorazepam and the rest the Promised Next day, every day they promised for next day. Today is October-12-2023 and still don't have my med. Out all of my med this is the one needed the most and must have every day.
Filling of prescriptions in timely manner
My doctor submitted my order for my Clonazepam this past monday and it still has NOT BEEN FILLED YET and it is Thursday! Also, doctor submitted my prescription for Zolpidem tartrate yesterday morning and I called the CVS Pharmacy near my house in Cherry Valley, IL 2206 Barnes Blvd. Ph#[protected]. I called just a few minutes ago, at 10:00 a. M this morning...
Read full complaintRefused blood pressure meds by pharmist because it was 9am thursday morning
Im following up to complaint S9490269 That was filed on Sept 14,2023 I have called your corp several times no response This matter was supposedly turned over to district leader Andrew who has not reached out several agenst has told me different things. Spoke with Laura on 10/12/2023 she said that my complaint was not documented correctly and she was gonna...
Read full complaintCustomer service
Received a 40% coupon yesterday (10/10, expires on 10/11) and called customer service since it does not work. Rep was useless and could not resolve issue. Extremely frustrating.
Rep could not help and management all in meeting, how convenient.
I do quit a bit of shopping and should be treating much better than I was today.
You will be losing a great customer.
Desired outcome: would like problem resolved and be able to use what was sent via email.
Pharmacy
I was refused service at 645 by the pharmacy team at CVS pharmacy . The pharmacy hours were not being honored by the employees. I was told that the pharmacy had to close at 7 and the staff was overloaded and had to off the clock I'm assuming at 7 and they needed time to clean. There were several customers already awaiting with myself several minutes beforehand and no one acknowledged our existence. When asked to speak to a manager a few more minutes passed and we were briefly addressed that this is CVS policy and if there's any issues contact corporate. That's absurd! I have been in surgery after suffering from life threatening I injuries and am in need of my post open medication and I'm now suffering for what?
? This is not fair and no apology will rectify the issue; considering the prescriptions were faxed and I have no way to take them elsewhere. Please note I'm considering legal action for your malpractice!
Emails only. Shirleena.[protected]@gmail.com
Desired outcome: An email with a resolution.
Pharmacy suddenly never having narco in stock/horrible customer service
This pharmacy suddenly never has my prescription HYDROCODONE/ACETAMINIPHEN 10/325 I have to use you all because of my insurance so I am held hostage not being able to have my pain relief so I can function during the day and take care of my children. Someone must be stealing from this location, or a VERY incompetent employee who does the ordering. This ha...
Read full complaintPharmacy
I am from Indianapolis, IN and use CVS @ 8405 Southeastern Av. The pharmacy drive thru has been closed now for 3 weeks. The wait lines inside are ridiculous. Tonight on arrival there were 10 people ahead of me, 35 minute wait. When I left there were 16 people in line. Who has time for this. I was going to try delivery but who has 8 hours one day to stay home waiting on a delivery. I think corporate needs to look into this. Bad business. I know people don't want to work but figure it out. The lady at the register was working her tail off. That is not fair to your employees and you WI owe customers and employees. Trust e!
Desired outcome: Take action before you start losing business!
Pharmacy
We have gone to this pharmacy on numerous occasions to pick up prescriptions and we have been completely unsatisfied. We understand about being closed for lunch time but that should be done out of site. Everytime the technicians are seen in the front counter laughing and joking and telling customers they must wait until the lunch period is over. This leads to customers being frustrated and provides CVS with a bad image.
Desired outcome: If the technicians are on lunch break, they should place a sign at the front counter and they should be out of site.
Store # 1185 cvs pharmacy tech
I am a customer and a prescriber. I had my prescriptions transferred to another pharmacy due to my new insurance plan. And my new pharmacy was not able to fill one of my scripts (Atorv) because my insurance denied the fill as too soon. So I called the pharmacy today 10/8/23, some time after 11am and spoke with the pharmacy tech. I explained to him the...
Read full complaintLocal store needs more pharmacists, assistants and store employees.
I am writing this for the many customers of the following store: CVS, 605 N.
Main St., Fuquay Varina, NC 27526. The few employees in this location are
working extremely hard to fill prescriptions, give shots, and assist customers
in many ways. Many prescriptions are in the "process" for several days. The
pharmacy closes early as well as the store due to the small staff..
Please help this store get more employees quickly. These employees
work very hard but they need help. Many of your customers will soon switch
pharmacies if there isn't an improvement.
Thanks for your assistance in this matter.
Pharmacy
10/7/2023 10:45 am Orleans Skaket Corners My complaint starts when I called the pharmacy to find the status of a prescription. AI answered the call. Then after answering the AI questions, I was directed to the beginning of the call asking the same questions: this happened three more times, then I was put in a que that lasted ten minutes; then the call wa...
Read full complaintPAXLOVID 300mg; 100mg Dose Pack
10/5/23 filled a prescription for Paxlovid at CVS pharmacy located at 8801 Linebaugh Ave Tampa, FL 33626. The expiration date on the box was crossed out and changed with blue marker from 9/2023 to 3/2024. According to the CDC this date for my specific lot GJ5185 should have been adjusted to 1/2024. Customer should be told this is happening and shown the reasoning for it.
Desired outcome: Check their practices. They should be notifying patients that this is being done before dispensing to them. This is not the first issue I have had.
Pharmacy
The pharmacy lists closure from 1:30 -2pm. Tge time was 1:30pm. I decided to wait nearby. Meanwhile, a woman stepped to the wait line and was attended by the young man who came up to the counter; a transaction was completed. I stood in line to wait under the impression that i would be attended. At that point a caucasian woman employee from behind counter advised the young man that the pharmacy was closed; so I was not serviced. She ensured the shelf behind him was closed and told me I could return at 2pm. I advised them that they needed to be consistent with adhering to their policy so as to not appear discriminatory in their practices.
Desired outcome: I would like a verbal apology from both employees for 1) the disregard to their policy and 2) for the I discriminate choice they participated in. I would like a written acknowledgement of this complaint with resolution to my concern.
Pharmacist needs to be talked to and complaint needs to be filed in his folder - maybe he needs to be fired
I entered the pharmacy line about 11:47am(est) on 10/04/2023 and waited. No one was in front of me; no one was in back of me nor was anyone being serviced at the front desk. There were 3 people in the pharmacy and all 3 saw me. After several minutes I could no longer stand so I got a chair to wait. No one in the pharmacy said they would be right with me or...
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