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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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Newest CVS reviews & complaints

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J
8:01 pm EDT
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CVS Pharmacy suddenly never having narco in stock/horrible customer service

This pharmacy suddenly never has my prescription HYDROCODONE/ACETAMINIPHEN 10/325 I have to use you all because of my insurance so I am held hostage not being able to have my pain relief so I can function during the day and take care of my children. Someone must be stealing from this location, or a VERY incompetent employee who does the ordering. This has happened 2 months in a row. My Dr. sent the request in on Monday 10/9/2023. Last time they tried to say there was a global shortage for that particular drug. WHAT? 910 W. Davis St. Conroe, Tx 77301

Right now as I type I have been on hold at that pharmacy for over 10 mins without anyone having had picked up. This is call number 2 first one was over 15 mins for them to just pick up the receiver and hang it right up. So rude!

Desired outcome: Have people's medicine. Very simple. In all my years of performing audits the most common reason for suddenly not having a very sought after drug by addics is theft straight up

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D
7:17 pm EDT

CVS Pharmacy

I am from Indianapolis, IN and use CVS @ 8405 Southeastern Av. The pharmacy drive thru has been closed now for 3 weeks. The wait lines inside are ridiculous. Tonight on arrival there were 10 people ahead of me, 35 minute wait. When I left there were 16 people in line. Who has time for this. I was going to try delivery but who has 8 hours one day to stay home waiting on a delivery. I think corporate needs to look into this. Bad business. I know people don't want to work but figure it out. The lady at the register was working her tail off. That is not fair to your employees and you WI owe customers and employees. Trust e!

Desired outcome: Take action before you start losing business!

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2:24 pm EDT

CVS Pharmacy

We have gone to this pharmacy on numerous occasions to pick up prescriptions and we have been completely unsatisfied. We understand about being closed for lunch time but that should be done out of site. Everytime the technicians are seen in the front counter laughing and joking and telling customers they must wait until the lunch period is over. This leads to customers being frustrated and provides CVS with a bad image.

Desired outcome: If the technicians are on lunch break, they should place a sign at the front counter and they should be out of site.

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9:41 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CVS - Store # 1185 cvs pharmacy tech

I am a customer and a prescriber. I had my prescriptions transferred to another pharmacy due to my new insurance plan.   And my new pharmacy was not able to fill one of my scripts (Atorv) because my insurance denied the fill as too soon. So I called the pharmacy today 10/8/23, some time after 11am and spoke with the pharmacy tech. I explained to him the...

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F
1:20 pm EDT
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CVS Local store needs more pharmacists, assistants and store employees.

I am writing this for the many customers of the following store: CVS, 605 N.

Main St., Fuquay Varina, NC 27526. The few employees in this location are

working extremely hard to fill prescriptions, give shots, and assist customers

in many ways. Many prescriptions are in the "process" for several days. The

pharmacy closes early as well as the store due to the small staff..

Please help this store get more employees quickly. These employees

work very hard but they need help. Many of your customers will soon switch

pharmacies if there isn't an improvement.

Thanks for your assistance in this matter.

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K
11:23 am EDT
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CVS Pharmacy

10/7/2023 10:45 am Orleans Skaket Corners

My complaint starts when I called the pharmacy to find the status of a prescription. AI answered the call. Then after answering the AI questions, I was directed to the beginning of the call asking the same questions: this happened three more times, then I was put in a que that lasted ten minutes; then the call was ended. I created an account on the app. I then signed in with my email and password with the required 10 characters , Alfa upper and lower case, numbers & special fonts. the AI then said I had an invalid password. I went to the store. The lines were long, the store or management changed how to pick up a prescription to the annoyance of the customers in line. At this point I should give you a recommendation

Desired outcome: TRASH THE AI!!!, HIRE MORE CASHIERS AND A SECOND OR THIRD PHARMACIST TO HANDLE THE VOLUME OF PRESCRIPTIONS. HIRE A RECEPTIONIST TO ANSWER YOUR TELEPHONE.

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10:06 pm EDT
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CVS PAXLOVID 300mg; 100mg Dose Pack

10/5/23 filled a prescription for Paxlovid at CVS pharmacy located at 8801 Linebaugh Ave Tampa, FL 33626. The expiration date on the box was crossed out and changed with blue marker from 9/2023 to 3/2024. According to the CDC this date for my specific lot GJ5185 should have been adjusted to 1/2024. Customer should be told this is happening and shown the reasoning for it.

Desired outcome: Check their practices. They should be notifying patients that this is being done before dispensing to them. This is not the first issue I have had.

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4:53 pm EDT
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CVS Pharmacy

The pharmacy lists closure from 1:30 -2pm. Tge time was 1:30pm. I decided to wait nearby. Meanwhile, a woman stepped to the wait line and was attended by the young man who came up to the counter; a transaction was completed. I stood in line to wait under the impression that i would be attended. At that point a caucasian woman employee from behind counter advised the young man that the pharmacy was closed; so I was not serviced. She ensured the shelf behind him was closed and told me I could return at 2pm. I advised them that they needed to be consistent with adhering to their policy so as to not appear discriminatory in their practices.

Desired outcome: I would like a verbal apology from both employees for 1) the disregard to their policy and 2) for the I discriminate choice they participated in. I would like a written acknowledgement of this complaint with resolution to my concern.

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S
9:08 pm EDT
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CVS What has happened to CVS?

I scheduled Covid and flu shot with CVS online only to be texted the night before my appointment that the vaccines were not available yet and to reschedule. I rescheduled for another day only to get the same text again that they were not available and to reschedule. I rescheduled for a third time and, you guessed it, I got the same text again the night before my appointment. I figured I'd wait a few weeks before rescheduling again. CVS calls me to tell me that the vaccines are, indeed, in and a glitch was sending out these texts. I go in, get my shots. Now I get constant texts telling me how sorry CVS is for the delay and not to forget to reschedule. I inform CVS that I already got the shots but the texts still keep coming to reschedule. It's time for CVS to get its act together.

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Update by stvj07

Today, 10/4/2023, our doctor called in a few prescriptions for my sick wife to the CVS on Charlotte Street in Pottstown, PA. Later, around dinner time, I called CVS to inquire about the status of the prescriptions so I could avoid driving all the way to the pharmacy if they were not going to be ready. I spoke with the pharmacist who informed me that they were finishing up the prescriptions as we spoke and to wait a few more minutes before driving over to pick them up. He also reminded me not to wait too long because the pharmacy was closing at 7:00pm. I waited for a while and arrived at the pharmacy at approximately 6:45. The man at the counter does not even make eye contact with me, does not greet me with a "how may I help you", and mumbles in a monotone robotic voice, "Name and date of birth". I provide him with the information. He again mumbles in his monotone voice that the prescriptions are not filled yet and the earliest I would be able to pick them up would be the next day. I informed him that I had already spoken to the pharmacist on the phone almost an hour ago and he had told me they were finishing up with them then and they'd be ready when I arrived. "We are sorry. Anything else you need?" was his monotone, robotic response. I was livid at his "too bad, take it or leave it" attitude.

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J
4:46 pm EDT

CVS Pharmacist needs to be talked to and complaint needs to be filed in his folder - maybe he needs to be fired

I entered the pharmacy line about 11:47am(est) on 10/04/2023 and waited. No one was in front of me; no one was in back of me nor was anyone being serviced at the front desk. There were 3 people in the pharmacy and all 3 saw me. After several minutes I could no longer stand so I got a chair to wait. No one in the pharmacy said they would be right with me or anything else. I am a senior citizen in my mid-seventies so standing a long time is a problem. After sitting for a while a woman came in, by-passed the line and went straight to service counter. One of the pharmacy personnel, not the man pharmacist, was walking toward her to help her. I got up explaining I was before her. I was served & was leaving the store when the pharmacist hollered my name. I turned around & he stated I needed to put the chair back. I stated if it wasn't for the other woman customer I wouldn't have been served. The pharmacist stated if I didn't put the chair back I WOULD NO LONGER BE ALLOWED IN THE STORE. I told him I was going to complain about this & he stated go ahead.

Desired outcome: My receipt is time stamped & you have video of pharmacy.

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S
10:17 am EDT

CVS Allergy Relief-D

Why am I not allowed to buy this medication 1 pill for every day of the month? Why am I restricted to less than 1 day a month? I am being told that I am at my limit and I have not even had 1 every day for 30 days. I have allergies, Ragweed is a problem and you are not letting me get medication for it! I went to the CVS located in Carver, MA and was denied a purchase and told I was over my limit. How is that possible?

Desired outcome: I would like to be able to buy this medication today!

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K
9:21 am EDT
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CVS Vaccines

I went to CVS Pharmacy at 221 Frederica Street in Owensboro KY 42301 store #7940 on Sept 30, 2023, and they asked me if I wanted to get a flu vaccine, a covid vaccine, and an RSV vaccine? I was also informed insurance companies sometimes do not pay for an RSV vaccine. Anyway, my insurance approved to pay for all three vaccines. The Pharmacist gave me all three vaccines that day [protected]. I got so sick from the three vaccines, Fever, chills, bone pain, body aches, nausea and a mild rash that laid me up in bed for three days. CVS Pharmacist should have not given me all three vaccines on the same day. I later discovered from looking information up online that the RSV vaccine should have been given a few days after the covid and flu vaccine I was not informed this information at the pharmacy. If one cannot trust a pharmacist that is supposed to have a medical degree, then who can one trust? Don't get three vaccines in one day!

Desired outcome: The number of Characters text 240 is not realistic to give a desired outcome

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S
1:51 am EDT

CVS Pharmacy department

To whom it may concern,

Today, October 3rd, 2023. I made a visit to your CVS location at 816 E. Main St, Alhambra, CA 91801; to pick up medication (Acyclovir 200mg) for my daughter due to a virus infection that was causing a high fever. I was deeply disappointed by the way I was treated and how the situation was handled. I was transferred to this location because the original location (San Gabriel) did not have this medication in stock. When I arrived to this location, I explained my emergency situation to your staff but they didn’t seem to care at all. My 3 year old daughter was waiting/suffering in the car with a high fever accompanied by grandparent. After waiting for over 20 minutes with an answer or response, I asked if anything I can do to expedite the process, staff member (Michael) behind the pharmacy counter advised that they didn’t receive the transfer information (when called San Gabriel office, they confirmed information was indeed sent); the other staff member advised that the name was wrong, then another advised the gender was wrong on the order? I ended up having to wait one hour before I was allowed to pick up daughter’s much needed medication (while having a high fever). The office was not busy at all as there was nobody waiting in line nor anyone in the waiting area. Also, Michelle was extremely rude and condescending. There seems to be a lot of miscommunication amongst the staff causing such unnecessary delay (while knowingly risking my daughter’s health and well-being). When I asked if they received my daughter’s medication transfer information, Michelle smirked and made a very irresponsible comment “if you can’t wait, you can go somewhere else and we are the only location with this medication”. As a mother and a business person, I understand delays and mishaps can happen. But the way this situation was handled, I felt suppressed. I deeply question the work ethics of the staff members that were working behind this pharmacy counter today.

I truly believe that I was treated differently because I was using Medi-Cal insurance coverage.

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D
8:18 pm EDT
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CVS pharmacy dept

today was my first visit to the pharmacy in CVS on broadway, fairlawn, nj because the store i usually use is on fairlawn pky, saddle brook, nj and it is closing on Thursday. Well i found the pharmacy staff to be rude. semm to be totally unorganized. there was a line down the asile and only 1 person at register. the wait time was horrible. i have never experienced anything like it before. i'll be willing to possibly try it again and see how things go once they have some of the saddle brook staff there. if things don't improve i will have to have all my scripts treansfered tro another pharmacy. it's a shame been using CVS for over 10 years for both my husband and my self.

a very unhappy customer

Diane Whalen

[protected]@hotmail.com

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E
10:26 am EDT
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CVS Pharmacy assistant

The pharmacy assistant named barbara aka the mayor whic is written on her name tag i find to be not professional. Most of the time there are lines to pick up prescriptions customers have to wait while she conducts a lenghty conversation about their person lives and then continues to do things like move boxes walk away talk to other employees which is all non work related i am a lontime customer and i am considering moving my business to duane reade which i understand are much more professional and and cusomer oriented.The location i am refering to here is 4046 amboy road staten island ny

Desired outcome: EMPLOYEE SHOUD CONCENTRATE ON HER JOB RATHER THAN BEING THE MAYOR AND GETTING INTO PERSONEL CONVERSATIONS WHILE THERE IS A LINE OF PEOPLE ALSO THE TITLE OF THE MAYOR SHOULD BE REMOVED FROM HER NAME TAG NICKNAMES ARE UNPROFESSIONAL

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6:42 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

CVS - Prescription availability

My doctor's office called to confirm prescription availability on 9.28/2023. They were told the prescription was not in stock on 9/28, but would be available on 9/29. It is now 10/02 and the prescription is still not available. I receive texts with a number to call if I need the prescription today, but no one answers the number and the call disconnect...

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H
6:23 pm EDT

CVS RX fulfillment

10.2.23. Shih Tzu has very deep eye ulcer and needs drops 8 times per day. Called CVS to ascertain that product was available prior to contacting Vet Hospital 1.3 hours away. CVS said that product was in stock. Had Vet Hospital call in RX for Atropine Eye Drops 1%, 5 ml which I was currently using. Went to pick up. Waited 25 minutes. Was told that they didn't allow Good Rx for PETS. Mentioned that I had picked up a pet Rx earlier at a local supermarket and they had no problem. Was told that it was CVS policy. I asked what was the difference and tech just shrugged. Please make your users aware of CVS Discriminatory Policies Towards Pets and Their Owners. On your site, the Atropine Eye Drops 1%, 5 ml is listed for $20.25. I paid $24.49 and it was only when I returned home and opened the bag, that I realized they had given me 2-2 ml bottles for that price which means that unknown to me, I was shorted 1 ml and paid excess. With your coupon, I would have paid $4.05 per ml. Instead, CVS had me pay $24.49 or $6.12 per ml, a significant difference. I would like an acknowledgment of this email and a response from you company. I feel take in by a 'bait and switch'. Thanks for your attention to this matter.

Desired outcome: A refund of $6.12 as well as an explanation as to how this situation will be resolved nationally going forward.

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GoodRx
GoodRx
, US
Oct 02, 2023 7:11 pm EDT
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Our GoodRx support team would be happy to contact CVS on your behalf. Please give them a call at [protected]. They're available Mon-Sun, from 6 AM to 9 PM CT.

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4:45 pm EDT
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CVS cvs in pageland south carolina

we have been waiting a month for a perscription for a month but it is there internet or phone system my wife needs her med but they say they never got it so we had the doctor we send it nothing we went back to the doctors office they gave us a hard copy we took it to cvs said is was not right they sent a memo to the dr office they didnt get it finally someone from your office said it was ok and now we can pick it up after a month of running around also when mine come in they eigher call me or text me i can pickit up i go there its not ready yet wtf is going on the lady ahead of me they told her her perscription was ready she drove a hour and they didnt have it the lady behind me same thing i has since change were i get my meds from. there is a problem there that needs to br looked into.

Desired outcome: check the system they are using

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11:01 pm EDT
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CVS Casier

I'd like to make a complaint on a employee - Xavier, unprofessional. Very lax about performing his duties, seemed very uncaring, like i was bothering him, also he had a fellow employee or possibly may have been a friend sitting on the counter talking to him. Reg#03 Cshr# 2366012, Sept 30, 2023 at 4:52pm

I also went there to drop off an Amazon UPS Return. Did not scan it in. All other times I've had returns for UPS, the employees immediately scan in my return.

Desired outcome: Give them proper employee training and discipline the employee

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3:23 pm EDT
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CVS Pharmacy — walk-in flu shot sign posted

On September 28, 2023, at approximately 2:48 pm my girlfriend and I visited your store located at 7706 Milestone Pkwy; Hanover, MD to obtain flu shots. We informed the young lady who spoke to us that we were there for flu shots. There was no one, in the Pharmacy waiting area and we were there for over 10 minutes, and five females in the Pharmacy work area. We were told that we could not get flu shots, without an appointment, although there was a "Walk-in Flu Shots," sign displayed. A young lady, in a white jacket, who did not identify herself spoke up and stated we are not giving walk-in flu shots. I replied, the sign stated Walk-in Flu Shots were available. She denied us the flu shots and I asked for her business card, last name or ID Number so I could file a complaint. She refused and stated, in a racial tone "I don't feel comfortable giving you that information." I called the store today (September 30th) and spoke, with Ms. Angela Morrow for 17 minutes about the situation who advised the Pharmacist on Duty that day was Ms. Olla Kite.

Please counsel Ms. Kite to be sensitive when communicating to customer's needs, and especially towards seniors. Require her to provide her business card, name, or ID when requested from customers to contact management regarding poor and unsatisfactory customer service. Thank you in advance and have a blessed, happy, healthy, and safe day.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

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