CVS review: Answering the phone

I have been trying for 2 days to contact CVS to fill a prescription sent by my doctor. It is a new prescription. I started calling on 12/14/2021 being left on hold for 82 minutes. I again tried 6 more times and was left on hold for 20-25 minutes each time. I never got through on the phone. Well today is the 15th of December 2021, and I am out of medicine.
This prescription was to be filled by the 16th and no notification from CVS for delivery as I am disabled.
The CVS on Western Ave. in South Bend is the culprit and they told me last month their phone never rang. Well now I have been on hold over 16 minutes, with this being my 8th call today.

I guess I will tell my doctor because I will have withdrawal symptoms from not being able to receive this medication.
Anthem Suggested CVS and I am now trying to find out why?