CVS review: Answering the phone

The store in Hazard, Ky (the first store) does not answer the phone. I have been put on hold everytime I call. Today takes the cake. I tried multiple times to call, sometimes waiting 30 min at a time. All toll I was on hold today for 3.5 hrs. I live 20 miles from the store and I have severe copd so it takes me quite an effort to get to the store for my medicine. I have a webpage with them hoping it would make things better. I have two meds listed as in process now for 5 hrs. I called just to see how much longer it would be as I was going to have to get help to go and get meds that I need. The;y never answer the phone at this store. I will be making plans to find a better pharmacy. There is no reason for not answering the phone unless the company is too cheap to hire enough help to answer the phone. CVS has gone to the dogs when it comes to service to their customers. Very disappointed