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Sears / re-stocking fee

1 3333 Beverly Road, Hoffman Estates, IL, United States Review updated:
Contact information:
Phone: 1-800-549-4505

I went into the Sears Store in Rego Park, New York, Saturday, September 20, to return a Sony 2-Speaker Home Theater System purchase on 09/05/2008

Using a very unprofessional and confrontational approach, I was told by their sales staff that there would be a 15% restocking fee The stereo was in the original box and looked like it had never been opened and brought back to the store within 2 weeks of purchase. I have a note from the store manager written all items received.

The restocking fee does not apply as the item was in the original box and packaging and met the requirements of Sears Return & Cancellations Policy

I also e-mailed and phoned their National Customer Relations to look into this. I explained to the representative that the product returned was in the original box. She then changed the reason for the 15% fee! Open box!. Never again SEARS!

Sincerely,
John Moey
………………………………………………………………………………………………………………..

Below is a link to Sears.com for Return & Cancellations Policy.

http://www.sears.com/shc/s/nb_10153_12608_NB_CSreturns?adCell=A3
Returns & Cancellations
Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
• A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
• Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email [protected]@customerservice.sears.com.

Jo
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Comments

  • Wo
      18th of Jun, 2009

    good luck on the customer satisfaction, refundable. you have to go to the top to get any satisfaction. I will say, National relations department will help you. read my post from 6-18-09 on weedeater and getting my full credit.
    national telephone number which sears local stores doesnt seem to have... 877-878-3695 good in florida, orange park.

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