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Vons Customer Care Service

Safeway, Inc.

618 Michillinda Ave.
Arcadia
California
United States - 91007-6300

Customer Support Phone Numbers

Phone:
+1 877 723 3929(Retail Store/Corporate) 44 26
+1 877 505 4040(Grocery Delivery) 4 3
+1 877 723 3929(Disabled Services Issues) 44 26
+1 714 300 6131(Media Contact) 0 0
+1 714 300 6786(Media Contact) 0 2
Customer Support Center
M.S. 10501 P.O. Box 29093
Phoenix, AZ 85038

Press/Media
Public Affairs Department
250 E. Parkcenter Blvd., Boise, ID 83706
 

Vons Complaints & Reviews

Vons / some deli staff are rude and should not be in customer service!

Gu
Gus B on Oct 13, 2017
To whom it may concern, I’ve complained before about this locations staff members. I see a rotation of staff with no customer service skills and bad attitude or seem unhappy at their jobs, today it was two female staff. Also the bakery has gone down hill since the ovenswere changed. Bread...

Vons / homeless issue

Ri
Rich Stevenson on Oct 9, 2017
The Von's in Santa Monica at 710 Broadway is becoming unsafe. There is a bad homeless problem and the management of that location seems to be doing nothing to try to address the issue. A few suggestions: - the security people in the store are a joke. They are elderly or lazy and don't seem...

Vons / vons store 2049, employee malia mccoy

Da
David Mendoza on Oct 8, 2017
On 10/08/17 at 11:40am at Vons Store 2049 at 330 W. El Norte Parkway in Escondido, Ca 92026; Employee Malia McCoy proceeded to come around to my cart during the middle of the transaction. She said we need to look through your bags for groceries. So she proceeded to look through my bags. I...

Vons / rude and unprofessional cashier

Ja
Janet Maxwell on Oct 8, 2017
My husband and I came into the Vons on Lake Murray and Baltimore Dr. We have been long time residents of the area. This is the second time this particular cashier was rude to both my husband and I. The cashier is Charles. He always seems to be in a bad mood and is extremely unprofessional...

Vons / employee

Li
Lisa1984 on Oct 5, 2017
I have been going to the deli at Vons San Marcos since it opened again and the deli is so bad mostly everyone there has a attitude.one girl stood out to me cause she threw my lunch meat and when I said thank you she turn away and said nothing mind you she was chewing gum and body language...

Vons / liquor

Ja
Javier 07 on Oct 4, 2017
I went to a vons in Bakersfield ca on stockdale Hwy 10/4/17 about 9am went in to buy couple bottles if whiskey because u guys have competitive pricing but when I paid I punched in my phone number for my vons card to get my discount didn't notice until I got home you guys charged me full...

Vons / delivery service/customer service

Ki
Kim Urban on Oct 4, 2017
I had a delivery last night, 2 hours late, and they didn't even deliver my complete order. I called your customer service number (877-505-4040), per the drivers instructions, and was on hold for over an hour. I finally hung up because I needed to go to sleep. I called this morning...

Vons / checkout lines are always a nightmare

An
Andradetabari on Oct 4, 2017
I'm at the Planet Fitness next door Mon-Fri every week. I head over to the Vons a few times a week afterwards to buy produce and coffee. I can always expect that there will be a 1: A line/s of customers, and 2: one to two cashiers max. What doesn't help the situation is that the checkout...

Vons / customer service phone number unresponsive

He
Helen Vinson on Oct 1, 2017
two items that i ordered were not delivered. I tried the phone number (1-877-505-4040) several times and was on hold for 10 minutes plus each time I called. My order #10965086; comm order#113392; delivery date 10-1-2017; delivery time 10am to 12pm Please have these items (cheetos 2 pkg...

Vons / gilbert cashier

Us
user1736997 on Sep 30, 2017
I went to Vons at 6155 El Cajon and spoke to Gilbert at customer service.. I asked if he could check me out he walked away and was saying way to quietly he would have to make sure there was a line before he could open another lane.. Well I got irritated quite quickly... he took two people...

Vons / overly aggressive security at vons #3517 in torrance california

Ma
Matt Doan on Sep 26, 2017
I am writing this regarding an incident that occurred at the Vons store located at 24325 Crenshaw Blvd. in Torrance, California (Store 3517) on September 25, 2017. This unacceptable experience left me feeling angry, humiliated and unsafe. I was shopping there around 8:30 in the evening...

Vons / bad customer service

Ti
Tina805 on Sep 25, 2017
I went to buy my groceries and a woman by the name of Jana she was the cashier she was really impatient and was very rude had a really bad attitude when i asked her a question she would reply with a rude comment in front of all the other costumers she also told me to bag my own things felt very uncomfortable in that store wont be shopping there again

Vons / pharmacy service

Cu
Customers123456 on Sep 25, 2017
Your Vons on coffee road in Bakersfield CA has the worst customer service ever. I had been calling that pharmacy since 3:33pm and no one answers. Customer service department even transferred me to the pharmacy and I waited 15 minutes for someone to pick up and they never did. I called back...

Vons / customer service and misleading advertising

Me
Meg Hew on Sep 20, 2017
I had the most unpleasant interaction with an employee at the Vons in Long Beach California, located on Atlantic and Broadway. Her name is Maria, and it's no wonder you have her working at the self-checkout lane because she is terrible with people. I checked out with Jessika (who wa...

Vons / shopping cart's locking wheels

Bi
Billldo on Sep 19, 2017
There are two different Vons I’ve visited recently in the San Diego area. 4725 Clairemont Dr, San Diego, CA 92117 and 5555 Balboa Ave, San Diego, CA 92111. The last one most recently (09/16/2017 at about 3 PM). In both instances I had first visited another store in the same parking lot. Both in...

Vons / deli dept. (lupi)

Th
thegreatboobyboo on Sep 18, 2017
I was a long time customer at the Vons in Burbank California until I began horrible and aggressively rude service at the deli by a woman named 'Lupi'. After speaking to the general manager several times and there being no change to the (what seemed to be) intentional horrible service I wa...

Vons / cashier's poor service & 12 min wait in line

Sh
Shuyi huang on Sep 17, 2017
Hi, this is Shuyi, your loyal customer. My local Vons has always been my first choice for groceries. I do have Walmart and target near by as well. Today, I went to pick up some groceries. I the club price blueberries and raspberries. It says 97cent, but with a small sign below the fruit...

Vons / simi valley store on yosemite and los angeles ave.

Da
Damary on Sep 15, 2017
I am very disappointed with this store. The only reason i come here now, is because i live across the street yet, every time i come, I am let down. There are signs all over the store that state Vons prides themselves in their 3's a crowd policy, this store seems to never exercise this. The...

Vons / a supervisor name april

Va
Valerie Watson123 on Sep 13, 2017
To whom this may concern, . I am a Customer that have 2 complaints when it comes to Customer service as well as management'. (Supervisor). My credit card was charge twice in my purchase, i was instructed to go to April for help. When i went to april to tell her i was charge twice and if...

Vons / food freshness at vons

Na
natwatson@msn.com on Sep 12, 2017
Here is a complaint that I have just contacted Vons directly about: I am sick of Vons not providing fresh foods. It's been a year or more now. It doesn't matter what type of groceries I buy, something is always wrong. Examples are: 1. crackers are stale and rancid, especially...

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