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Vons Customer Service Contacts

+1 877 723 3929 (Disabled Services Issues)
+1 877 505 4040 (Grocery Delivery)
+1 714 300 6131 (Media Contact)
+1 714 300 6786 (Media Contact)
618 Michillinda Ave.
Arcadia, California
United States - 91007-6300
Customer Support Center
M.S. 10501 P.O. Box 29093, Phoenix, AZ 85038

Press/Media
Public Affairs Department, 250 E. Parkcenter Blvd., Boise, ID 83706

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Use this comments board to leave complaints and reviews about Vons. Discuss the issues you have had with Vons and work with their customer service team to find a resolution.

Complaints & Reviews

VonsOvercharging grocery purchase

I shopped the specials and coupons including buy one get one free for Ritz Crackers, Nabisco Chocolate Chunk cookies and other products and more than 60% was charged wrong. I was overcharged by $23.00 on a 63.00 purchase and had to stand at the register going over all the overages for 10 minutes following checkout. This is disgraceful and I will never shop at vons again the "computer" is not to blame - people are - and this overcharging problem is not the first time this has happened to me - only the latest and by far worst yet! You should not be in business when your customer has to take time to check every item purchased for mistakes and rest assured it will the last time I experience this at vons. Ralphs is way better at controlling their business and I have never has do doubt the purchases I make. This is a disgrace. I am on cal fresh as well so every dollar counts!

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    Nov 18, 2020

    Vons — Racial profiling

    On the evening of 11/16/20, while attempting to check out @ the self-check machine from Vons Store #2355, I...

    VonsOrganic cranberry sauce

    I was forced to buy the Safeway O brand WHOLE BERRY Cranberry SAUCE because there wasn't any other kind. What I got in the can was a watery and overly cranberry flavored substance that could have been drunk through a straw since there wasn't a single whole berry in it. I am very disappointed and would like a full refund sent to my address below. Please see the pics below to witness the watery mess you want to call whole berry cranberry sauce🤮
    Williams
    4362 St Cloud Way Unit 3
    Oceanside, CA. 92056

    Organic cranberry sauce
    Organic cranberry sauce
    Organic cranberry sauce

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      VonsOnline delivery charges to credit card

      It has been a struggle for online shopping with Vons-Albertsons. The purchase system involved in ordering online an delivery is too difficult on the consumer. The customer has to check and recheck status of the amount charged and paid. Usually a nominal amount is charged to your account until the order is complete, delivered, and the True Full Charge is known. Now, Vons has decided to charge the full amount of the purchase, immediately. So if your "rewards" and coupons, etc. are taken off or (which happens every order) there are substitutions or items missing, the Real Charge can been $100 difference on a $150 order. So the store get to keep the charge interest (example $100) for a few days (which would be huge with many people ordering) and then will either delete the current charge and replace. Who can tell? This system of payment just started. Probably will stop ordering for delivery online from this company.

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        Oct 12, 2020

        Vons — No social distancing,

        I was at your Vons store in Big Bear City, CA 10-9-20 to get some food for our vacation and was very upset...

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        Sep 07, 2020

        Vons — Management

        I was at Vons in Bonita (on Bonita Road) around 1:30 pm, Monday, September 7, 2020. What a disorganized...

        VonsNetspend Debit Card

        I purchased a $500 debit card yesterday from Von's in Henderson (89052). I have tried to activate the card on my cell phone, by calling, and also on my PC. I have tried different phone numbers provided by Netspend but I have had no luck.

        In short, I have not been able to activate the card so I am basically out of $500; the store manager won't help.
        Ashok Singh
        [protected]
        2813 Botticelli Dr
        Henderson, NV 89052

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          VonsMeat department

          I live under a mile from your store on san fernando mission / balboa in the san fernando valley. I've been as patient as I can with this meat department. I've been shopping here since oct 2019. Not long but long enough. They are always out of meat add product and tell me the same thing each visit. You have to be here by 2 lol. Omg really? I managed meat departments for 22 years and maybe twice a year ran short on meat ad items. This manger is so bad that today when I showed up they had 100 packages of thin cut ribeyes and zero thick or even regular cut. I'm done wasting my time here. You've lost a customer. But if you like I will train your manager at this store before you lose more of me. My phone is [protected]. Name is jim harwell. You are welcome to contact me when you've let this manager go. You lose 2, 000 minimum weekly in sales in meat at this store. You lose 50 a week from me alone.

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            Aug 17, 2020

            Vons — Product marked on way, sold differently (more expensive)

            Today I went to our local Vons in Avalon (the only supermarket we have here). I usually buy 4-8 gallon...

            Avalon
            Jun 22, 2020

            Vons — I am complaining about cashier edgar

            I went to the Vons located in walnut to purchase four bags of cherry which is $3.99 per pound. When I paid...

            Jun 01, 2020

            Vons — Profiled by security

            I was confronted by security at Vons. Date: Monday June 1st, 2020 at approximately 5:30 pm. The security...

            May 24, 2020

            Vons — Ribeye steaks

            5/23/2020 9PM Went to Vons in Montebello CA. to buy their Coupon Advertised Ribeye Steak. None to be found in...

            May 09, 2020

            Vons — Staff, service, etc.

            This Vons is so poorly run! They make "rules" but don't enforce them uniformly, if at all. The...

            Apr 28, 2020

            Vons — Chobani yogurt delivery

            The store in Mission Hills staff are extremely rude, I have been hung up on, told to just "live with...

            Apr 15, 2020

            Vons — Online orders

            Online Order # [protected] / [protected] Cindy Young Missing 6 items of 21 purchased with 1 out of stock...

            Apr 13, 2020

            Vons — discrimination

            April 12 approximately 7:30 pm I entered into the store accompanied by my nephew and went to buy alcohol for...

            Apr 05, 2020

            Vons — Name calling

            During the COVID-19 Pandemic, I am shopping for my household and for my elderly parents. Today, I went in and...

            Mar 29, 2020

            Vons — I am complaining about customer service

            When I visited store #2254 address 311 West Los Feliz Blvd Glendale, CA 91204 on 3/29/20 I had just gotten...

            Mar 29, 2020

            Vons — Complaint about a Woman named Marie

            She yelled at my wife and I upon checking out. She was behind us in another check stand and turned around...

            Mar 23, 2020

            Vons — Rudeness

            Vons, Coffee Rd, Bakersfield, Ca..4:45 pm I shop here 3 times a week, but that will be changing.. We're...

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