Sears
Reviews and Complaints

My Dishwasher is on my Master Protection Agreement. I paid $1,066.29 for the protection agreement. My dishwasher stopped working for a second time this year in July 2023. It cannot be fixed. I was told that I have been approved for replacement - LG Model #LDTS5552D on 9/20/23 via email and that I would be notified within 3 days on how to proceed with replacement. Nothing! I keep calling. No response. I have been without my dishwasher now since July. Every time I call I get the same response that someone will get back to me...NO ONE HAS! PLEASE, PLEASE, PLEASE take care of this replacement.

I have renewed my PA Agreement and in the last two years haven't been able to get maintance. Appts are scheduled and no one shows up or call or email or text Sears just does not provide the service promised. I call and just talk to a bot that does not provide a solution. I call and speak to a person and can't help me and just transfers me to the bot. I don't know what else to do?

We reside at 4054 Rexford C, Boca Raton, Fla. 3343. In April, 2023 the ice making component of our fridge stopped working. A tech guy from Sears came to fix it and charged us $532. He said it would work in 24 hours. It did not work. We called Sears and told the customer service rep that we had to leave Florida but we were assured that upon our return, in July, the issue would be fixed. In July, the same tech guy came and again charged us $562 to repair what was never repaired. We should NOT have been charged a 2nd time! After 24 hours the ice-making compenent did NOT begin to work. We've been charged, by Sears, about $1100 and our issue has not been fixed. We want full reimbursement.

Please advise to whom we may speak.

Mrs S. Forer

current phone [protected]

current email : [protected]@rogers.com

When it was determined that our dishwasher was not repairable, I called customer service and was told my options on the replacement. The dishwasher (550) offered was not of the same quality (features) as what I have now (650). I spoke to a supervisor about my concerns. I was told that the 650 dishwasher was not available and I responded that it was on the ge web site. She then proceeded to tell me (paraphrased) "how old is your dishwasher - what do t you expect to get out of an old dishwasher". I told her I expected sears to do what it says on page 3 of the contract agreement. Her response was - "it will wash your dishes." this call was made on september 26, 2023. It was recorded by you. Because I had no other options (other than to except the extremely low cash offer) I agreed to accept the 550 dishwasher with objections.

I just renewed my agreement 2 months ago. The Icemaker in my Kenmore Elite is not working so I called in for service. I got confirmation for service on order Number [protected] on 9/14/2023. The service was scheduled for 9/21/2023, but no one has showed up. I've called the service company several times and left messages, but I don't get a call back. Calling the 800 number at the bottom of the agreement is a joke. I can't get to talk to a real person.

If this is what is going to happen with repairs on the refrigerator and washer that are on the agreement in the future, we have a problem.

It is September 2023, our family has had a Sears protection contract in place for years. For years we have paid for protection for the appliances we purchased from Sears. This year, in September when we called to renew, we have been told that the agreement is no longer available. We can replace it with lessor coverage for the same price and that there will be a 30 day wait for coverage. We have used our service agreement maybe 3 times in 20 years. They should not be allowed to remove our contract when we have been faithfully paying every year. To be told, oh we are just not offering that coverage anymore, you can pay the same for less coverage with is a kick in the face to a loyal customer.

I recently filed a warranty return on a craftsman tool which Sears accepted - they gave me “points” to use on their online store to replace the tool. That was a couple of weeks ago when I login I see the points posted to my account but none are available to use and they have no way to contact a person to resolve the issue. I have tried everything I can find on their website but none of it works -

Sears Corporate Complaint Desk

[protected] )

We purchased the warranty for our washer & dryer. Our washer broke down and we contacted Sears Home Services and subsequently our scheduled appointment has been cancelled and re-scheduled 3 times by Sears. The first appointment the techniciacn could not complete all of his scheduled repairs so he could not get to us. Sears policy is to re-schedule our appointment, NOT move us to the next day, or when technicians are available.

Next our 2nd appointment cancelled by Sears and re-scheduled again with no input from us.

Our third scheduled appointment on 9/18 was again cancelled and re-scheduled to 10/6 because Sears did not have technicians available to provide service.

This is basic breach of contract and fraud.

We have emails and texts showing the cancellations and no shows

I have been trying to get my lawn tractor fixed since Aug 25th. I have had two service calls cancelled on the day service was supposed to occur. Today, Sept 18 I was supposed to have a technician come between 8 - 5. at Noon I received a text message saying my appointment was cancelled and I needed to reschedule. At 12:15 I called in and they said they could schedule me for today - the 18th before 5 PM. At 3 PM my appointment was again cancelled.

I have been on the phone since then trying to find out why it was cancelled twice in one day and when I could expect to have a technician come out.

I have asked to talk to supervisors (I've been bounced between departments) and have been told they are too busy - high call volume.

As of now the best the call center can do is Oct 9th.

What do I need to do to get a technician out to fix my broken belt on the tractor?

I recently filed a warranty return on a craftsman tool which Sears accepted - they gave me “points” to use on their online store to replace the tool. That was a couple of weeks ago when I login I see the points posted to my account but none are available to use and they have no way to contact a person to resolve the issue. I have tried everything I can find on their website but none of it works - it keeps throwing. Me out or hanging up. This company should get negative star reviews. I would like for them to resolve this

The refrigertor has not worked and has had 4 service calls. Sears refuses to honor the NO Lemon guarrantee. I have spent countless hours on the phone and waiting for service technicians to arrive and then waiting weeks for parts to arrive with a nonfuncional refrigerator. Still they refuse to honor the replacement

First repair appointment 10/13/22, second is 4/20/23. then 6/16/23 and 9/13/23

That is 4 appointments and Jonathan employee number 719693 is refusing to start the order for replacement. This is dishonest practice. My elderly parents bought that protection plan and they are being taken advantage of.

Plan is for Samir Tadros

[protected]

I contacted Sears at 9:30 this morning (Sept. 11, 2023) to make an appointment for a technician to come to my residence to service my HVAC unit, which is leaking water. To my surprise and delight, I was told that a technician could come that same day between 10am and 2pm. I immediately made the appointment and eagerly awaited the technician's arrival. Lo and behold, it's now 7:22pm and I have yet to receive a phone call, an email, or a text message from Sears. Given that I have to give them a credit card number, I can only surmise that this is a common practice of Sears in an effort to lock customers in to doing business with them. I'll give them a couple of days before contacting another contractor.

After hearing from them they were replacing my refrigerator, I have been strung out an additional month by saying I should have never been told that they would pay men $3,199 and that it is management review. Call back 3 business days or 5 to 7 business days. Last week was told it was approved again for $3,199 just not the model but this week was told its in a new management review again. How can that be. This is fraud and bogus. BBB has been notified. I will go to small claims court too.