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Sears Customer Service Phone, Email, Contacts

Sears
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2.3 5 Reviews 2942 Complaints
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Sears complaints 2942

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9:46 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Let me get specific on Jan 12 my ex wife left house to go to work at 7AM on the way out of the plat she heard a loud sound on the right front wheel area at that point the car stalled she got the car re-started and continued to the expressway to head to North Kingston RI to work on the way down the battery light came on. When she arrived at work she decided...

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7:15 pm EST
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Sears elite kenmore french door refrigerator

We purchased 3 Kenmore elite appliances back in 2011. It was the first time for appliance purchases from Sears. Last yr we encountered a terrible odor coming from frig. Like everyone else cleaned everywhere in and outside. Threw out food, repackaged things and in time it went away. Never knew what caused it. Now we are moving and thinking about new appliances in our next home. Sears, of course. Wait what is that smell coming from my frig? Again...well I have to see if anyone is having this problem. The question should be who isn't having this problem with their frig...Now that I see Sears has turned a blind eye to this poor design in frig and continues to peddle a defective product. I cannot in good conscience purchase any Kenmore product and will make my purchases elsewhere. .

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9:38 am EST
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Sears service

My Case # is 3970958. I had a service tech to come out on Dec 23th to fix my Maytag refrigerator Ice maker . The technician stated he had to order a part. Someone would be in touch with me. I never received a call back so I called on Dec. 30th and spoke with a customer services person, who stated that if they haven't come out to repair the refrigerator by Jan 13th to let them know that I needed a replacement refrigerator. A Sears Third Party Repair Company called me on Jan. 7th and scheduled to come out for the repair on Jan.12th. The Sears Third Party Repair Company called me back on Jan 11th, 2016 at 4:05 p.m., stating that they had overbooked themselves and they wanted to know if they could reschedule to come to my house later on Jan 12, 2016. I agreed to the rescheduled appointment. Next, I received a phone call on Jan 12, 2016, at 3:59 p.m. stating that the Sears Third Party Repair Company would not be able to make it at all on the rescheduled date and time on Jan 12, 2016. At 4 p.m., I called Sears and spoke with the Overflow Department, where I was on the telephone with them for a total of two hours going back and forth trying to reach the Sears Third Party Repair Company to see if they could me rescheduled again for one day in the same week. I have never had this problem with Sears technicians. I feel that out of respect for my time and patience, Sears Third Party Repair Company should have been able to get me in as the first scheduled client the next morning instead of a week later which is unacceptable. Today is Jan 13, 2016, and I have been on the phone with the Sears Complaint Department who refuse to take the complaint and I spoke with a gentlemen by the name of Daryl. I have been without ice for over a month, and have been purchasing ice from the grocery store. I would like to be reimbursed for my out - of -pocket expenses, and would like to have this problem resolved a.s.a.p. I can be contacted by phone at cell: [protected]. Disgusted, Ms. Patricia Brownlee

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1:28 pm EST

Sears vacuum parts

I ordered a wheel for my kenmore vacuum. I used the chat support to ensure that I would get the right part. They sent the wrong part. I tried calling and was put on hold for ever. I tried chatting and was told all they could do was help me pay again for the right part. I was told to call a different number to return the original wrong part. They could not help me with the return. Was promised a full refund plus shipping back and directed to the web site. This requires an order number which is not with the part. Part came without an invoice or order number. Cannot find any email confirmation or order number anywhere and no one to help on the phone.

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11:42 pm EST

Sears dishwasher

I bought a Whirlpool dishwasher from Sears 8 months ago since then it has had 8 service calls, 5 repairs and 3 where they came out with the wring parts.My dishwasher has now been broken since December 5th. At this time they have agreed to replace the dishwasher which seemed like a good thing...Not so I chose the new dishwasher on December 23rd they finally called me on January 6th and can not install the new dishwasher until January 27th. At this point I would have rather they fixed the old one at least I would have a dishwasher. I have spoken with installation, delivery, customer service, the local store and the compensation department spending hours on hold, being hung up and getting the wrong answers. It appears to me Sears is no longer a reputable company.Buyer Beware!

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9:57 am EST

Sears kenmore elite dishwasher

On December 30 of 2015 while using my Kenmore Elite Dishwasher the unit started on fire. The flame was coming from the right side of the control panel. I was able to shut off the power to the unit and the fire was confined to the unit. Had we not been home I cannot imagine what could have happened. Sears will not do anything as they advise that there is no recall on the machine.

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8:52 am EST

Sears waste of time and money!

I ordered a refrigerator from this company. It was damaged so I decided to change it for another. I sent the damaged one back to them, but never received an exchange. I made at least 10 highly painful calls, before customer service finally answered. All of their customer services have call centers overseas and none of these agents have good English skills. They continually apologize but are unable to assist. The reception is so poor that the agents can hardly be heard. I asked them to speak up repeatedly because I cannot hear anything, but they just dropped the phone. Few days ago I talked to the one agent who in broken English refused to give me a refund and insisted I received my order. It has been a waste of my time and money! Shame on you, Sears!

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8:15 pm EST

Sears automotive service (oil change)

Went to sears auto in Clarksville, TN on monday for an oil change. went through the check in progress and agreed to have them text me when the car was ready. I asked how long the car would be. I was told 90 minutes but no more than 2 hours 15 minutes. at 208 pm i got the text asking me to respond with Y to get text messages from sears. 3 hours later...yes i said 3 hours later I told them I wanted to speak to a manager because I had been waiting 3 hours and my car still had not been taken into the garage. I was told there was NO MANAGER in the store. shortly after 5 pm they took my car in and completed the oil change. There was no offer to knock off some of the cost of the oil change because of the long wait. after I got home i got looking at the receipts. the one i signed when they checked me in said the car was promised at 4:15 pm. when i checked out THAT receipt was printed at 5:26 pm and at the top it said the car was promised at 6:00 pm. way to go sears changing the time on the receipt to make it look like you got my car done in a timely manner.

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6:43 pm EST
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Sears sales scam

On Dec 6 2015, I received an email from Sears advertising a Champion generator on sale. I purchased it from Sears the payment was made to Sears, the invoice came from Sears. Being closed to the Holiday the return policy on the invoice from Sears said that if needed, it should be returned by January 26. A week after delivery I called to return it and was told that it was sold by a third party that Sears has a contract with. I called this third party and got a answering machine, someone with a heavy foreign accent, which is typical of this day and age. I left a message asking them to return the call. They never did. Today I called Sears again, told them what happen and they promised I'd hear from the seller. The seller emailed me and said they wouldn't take the return after one week or if the box had been open. I repeat - I purchased it from Sears the payment was made to Sears, the invoice came from Sears. Being closed to the Holiday the return policy on the invoice from Sears said that if needed, it should be returned by January 26.

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2:01 pm EST

Sears washing machine

My parents bought a washing machine 6/17/14. They have a 3 year warranty. They have had nothing but trouble with the machine and the repair people. They have been to the house 3 times and scheduled 3 times with "no show". My mom is 76 and has cancer and my dad is 80. They have been to the laundry mat once--when I found out they did that, I was upset. My mom does NOT need to go to a laundry mat. I have washed their clothes for them since. The lady from sears said they would reimburse their money for the laundry mat, but the point is--if they would fix the washer, they wouldn't need to be reimburse. Sears use to be a GREAT company, but I don't know what has happened, they act like they could care less about their customers. Salescheck# [protected]

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9:58 am EST

Sears tractor #[protected]

On August 01, 2015 I purchased a riding lawnmower from Sears. Model # [protected]. In November the mower wouldn't start. I called the service department and was sent a solenoid. That I had to replace/repair. The mower still wouldn't start. Today January 5, 2016 a technician came to the house, he stated that the motor was siege. He stated that even thought we have a warranty it doesn't cover that. I am pissed. How can a determination be made just like that. The mower could've been defective from their factory. We only used the mower 4 times. The technician stated there was no oil in the motor, we checked the oil and there is oil in the motor. This is the 2nd tractor brought from Sears that I had problems with. I will not buy another one from them. I am seeking a resolution that this tractor be repaired or a refund. I am not going to pay over $1000.00 placed on my Sears charge for a non-working tractor. I will be contacting the Better Business Bureau. And if have to a lawyer. Sears closed down their repair centers leaving the consumers with limited resolution. The technician arrived with a serious attitude and left with a even worst one. I once brought a new truck in within months a new motor had to installed. Why factory defect. I hope that this matter will be resolved.

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9:04 am EST

Sears mattress

I bought a Stearns and Foster from sears for $2400.00. It was delivered with two sagging impressions down both sides and a large hump down the middle (I believe it is used). It was deemed defective and a new one was delivered in two weeks. The second one has no support along one side and the springs in the bed make constant noise when there is any movement. Sears won't honor their comfort guarantee stating we used it up with the first defective mattress. I will never set foot in a Sears store again. I have a bad Stearns and Foster and I am out $2400.00

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6:21 pm EST
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Sears installation services/damages

This will be simple and short version... Washer was bought on 11/13/14 and installed on 11/29/14. Several months later (June 3, 2015) while retrieving a stray sock from behind the washer, I found that the washer had been leaking which left floor and wall damage. Several phone calls/letters/emails/inspections were exchanged to rectify the issues to no avail. Sears nor subcontractors seem to not want to take responsibility for shortcomings involved with the incident. My family has always testified to the upstanding quality and service from Sears for many decades and find it somewhat insulting that this one incidence cannot be resolved.

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11:53 am EST

Sears Fridge caught fire 12/26/2015!!!

Kenmore fridge caught fire in the compressor area on the morning after Christmas. Thank God I was awake and through the main circuit breaker. I could not see where the smoke was coming from. The fire department determined the fire was in the motor. I will never buy another Kenmore product in my life.

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11:12 pm EST

Sears kenmore elite dishwasher

I purchased a dishwasher less than two years ago, I decided to spend more in an attempt to purchase better quality. I spoke to the sales staff and was assured that the dishwasher I was purchasing was the best they offered and high quality. We spent over a thousand dollars on this unit and it having major problems. Outside of our warrant we are now looking at paying service calls to diagnose problems and given an estimate to fix. Either way you have to pay for the service call. Then there is the additional cost of the return visit and parts all of which is given to you when the technician writes up an estimate. Customer service is terrible with Sears, we were told that the service call would be waived, then we received an email that we were going to be charged the fee. Prepare for the run around, as well as dealing with rude, obnoxious and flat out mean customer service staff.

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12:37 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sears return defective ge clothes washer

Ordered on line a GE washer described as "Floor Model" on December 17th. Washer was delivered on December 22nd. After further examination it was event the washer had been used. Not what I would call a "Floor Model". Called store twice to have washer picked up, left message for store manager to call me, no return call. Called on December 23rd and was able to talk with Brad, said there would be a charge of $90.00 to pickup the washer. Under protest I agreed to have it picked up on December 29th between 6:30 and 8:30PM, no show.

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Resolved

Sears issued a full refund on Dec. 31st and they did it without me calling, very good. Now the question is will they pickup the washer?

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12:23 pm EST

Sears elite series canyon washer

We bought ours in 2009. Worked great for about 2 years. Then the noise started. Called Sears appliance repair. They cleaned it and left. $150. Then UL every stinking load. Everyone! Called Sears. They replaced the drive shaft. Not charge! Yea! Within a few months F1 codes. Constant. Had Sears again. Cleaned (so they said) $150. UL, F1. Called a local company. Found the drum was not set in correctly. Wire loose in control panel. Worked great for about a year. Then UL codes. Found online that the machine should be cleaned about 1 once a quarter with strong bleach (also cures the odor problem). Worked well for a while. Drum froze up. Called local service. Found a screw had. Come loose. 2 weeks ago. We had a huge noise in it. Now it is leaking. We have put more money into this junk than buying new one. Never again. No more Sears products. Customer service stinks. Products are junk.

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4:53 pm EST

Sears kenmore elite refrigerator repair

Never will I buy sears again and the service is not like it used to be! The refrigerator is only 4 years old. It quit cooling. It took 2 weeks to get a repair person to come out, another 2 weeks to get the parts (Really, amazon can get things shipped in 2 days). One week after it was fixed it defrosted and quit again. Called the repair department and they first scheduled it for another 2 weeks. Got them to move it to 1 week. Oh and by the way, the cost for fixing it was 500.00. I asked if they could credit me that amount to buy a new refrigerator. They offered me a 50.00 gift card to purchase a new refrigerator.

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4:05 am EST

Sears the parts weren't the same as I needed

I purchased parts for my refrigerator from Sears Parts Direct. I have indicated the serial number and the model, but when I received these parts I noticed that they were different. The repair guy told me that these parts didn’t fit my refrigerator and they were completely different. I explained it to the owner of the company, who insisted that the parts were correct. I don’t know how to persuade this man and change the parts.

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8:25 pm EST
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i have a 2013 Kenmore refrigerator model [protected]. it was working fine all this time. one night last month, the fridge was making too much noise and in the morning the display started showing ER RF error code, the water outlet stopped working and fridge was doing uneven cooling. i called the sears repair customer service, the rep had me sign-up for...

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About Sears

Screenshot Sears
Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

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Overview of Sears complaint handling

Sears reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Appliance repair (microwave) unresolved by sear home services (transformco) was posted on May 15, 2024. The latest complaint craftman replacement was resolved on Sep 19, 2023. Sears has an average consumer rating of 2 stars from 2947 reviews. Sears has resolved 944 complaints.
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  1. Sears contacts

  2. Sears phone numbers
    +1 (847) 286-2500
    +1 (847) 286-2500
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    +1 (800) 665-2127
    +1 (800) 665-2127
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    Sears Home Services
    +1 (866) 850-0518
    +1 (866) 850-0518
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    New Orders
    +1 (877) 550-9254
    +1 (877) 550-9254
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  3. Sears emails
  4. Sears address
    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
  5. Sears social media
Sears Category
Sears is related to the Department Stores category.

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