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Sears

www.sears.com

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2.3

Overall customer rating from reviews and complaints

Sears earns a 2.3-star rating from 4 reviews and 2962 complaints, showing that the majority of shoppers are somewhat dissatisfied with their purchases.

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Sears Complaints Page 149 of 149

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12:00 am EDT

Sears Ridiculously unsafe craftsman lawnmower

On 05-19-06, Ii purchased a Craftsman LT100 riding lawnmower. I used the mower twice w/o incident. On the evening of 06-19-06, my wife awakened me to tell me that there was a problem with the mower... As the mower had been sitting idle on my carport, I had trouble envisioning what sort of problem there could be. She then informed me that it was leaking gasoline and that the fumes were almost overpowering. I immediately decided that the first order of business was to get the mower away from the house and off of the carport... I reached over and put the mower in neutral, and while standing on the LEFT side of the mower, attempted to push it backwards... The bottom edge of the mower deck housing rubbed against my foot about 1 inch above my left ankle, lacerating my foot to the bone... There was blood everywhere instantly... I immediately grabbed a towel and applied pressure to stop the blood loss... I refused to go to the emergency room after once the bleeding was stopped, but I DID go to my regular PCP the next morning for a tetanus shot and 3 stitches... As I see it, there are 2 problems with this mower: a faulty leaking fuel tank, and a ridiculously unsafe, razor-sharp edge in an area where a person is repeatedly required to place their feet.

As a footnote, let me add that the management of this Sears Outlet has been VERY rude, belligerent, uncooperative, and has repeatedly failed to keep their word as to returning phone calls when they promised... They also attempted to replace this mower with one that had been used and damaged.

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TeeSC
Columbia, US
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Jul 20, 2025 1:26 am EDT

I had frig thermostat replaced. Tech cut ice naked line. Line cut is no where near thermostat. Icemaker was making ice when tech arrived.
Numerous calls over weeks: couldn't talk to anyone no matter when I called. Messages left were never ever returned.
State LLR should sanction/pull their business license!

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Maria M Coloma
Miami, US
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Nov 03, 2024 6:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You want me to pay for a chat with an expert when your product was delivered defective.

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new washer
Citrus Heights, US
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Apr 30, 2024 4:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

on march 8th i ordered a repair and paid $450.66. i decided to buy new and canceled the repair. i have the part that was ordered 8184,ref [protected]-[protected]. po [protected] order [protected]. i need a refund and stop wasting time with your website. [protected], [protected]' gary clifton 6900 almond ave spc 25 orangevale ca 95662.

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emahcbenn
Sterling, US
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Apr 14, 2024 3:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a refrigerator on 1/10/22 with a 3 yr service contract. Can't get any response from agreement benefits for the last 2 years since my ice maker has broken and now the condenser is going out. The fridge won't hold temperature. Can't get a response from anyone through phone or online even with a claim# 809448.

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shakir hosein
Boston, US
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Mar 19, 2024 7:56 pm EDT
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I have a home service warranty # [protected], since oct 2023 i was old my dryer will be replaced. Sears have been giving me the run around since oct 2023 its now march 2024. This is very frustrating. Im going to cancel my account and never recommend sears to anyone. This is a horrible home service full of lies

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Angelo Alberti
Lexington, US
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Dec 19, 2023 3:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sears is going to replace my refrigerator, but it has been weeks since they can find a replacement. I need someone to gr on the replacement team butt to get them to move faster. I have been without a refrigerator for 4 weeks now. How long does this take.

Help

Angelo Alberti

[protected]

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DeeDee1027
New York, US
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Nov 20, 2023 12:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Warranty coverage - Sears does not fix the issues. Multiple services calls, three times the repair man didn't even show up. Dishwasher still not working. Not even 2 years old. Was told I would get a replacement dishwasher and nothing ever showed up. I will never buy another Sears product.

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Dave Pezz
Olean, US
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Nov 13, 2023 4:24 am EST
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i got shipped 2 items idid not order sears is impossible to get hold of order#[protected] placed on september 20 i did not place this order sears wont let me return it

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Ellen P Ayalin
Chicago, US
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Nov 13, 2023 9:04 pm EST

I was told the cost of replacing a motor will only be about $279. But the tech told me it will be $699. What gives? So I am asking that the $120 I paid has to be refunded to me. I would appreciate it. Thank you. Elenita P Ayalin

4240 N Lawndale Ave, Chicago, Il 60618

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Brownjs1963
Nashville, US
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Oct 23, 2023 3:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scheduled repair 13 October between 8:00 and 5:00. I waited all day and did not receive a cancelation. No repair person showed up. I received an update 3 days later with a rescheduled appointment for 3 weeks later. This is not acceptable. I will cancel my home warranty.

About Sears

Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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Sears is ranked 15 among 63 companies in the Department Stores category