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Sears review: ridiculously unsafe craftsman lawnmower 57

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Author of the review
12:00 am EDT
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On 05-19-06, Ii purchased a Craftsman LT100 riding lawnmower. I used the mower twice w/o incident. On the evening of 06-19-06, my wife awakened me to tell me that there was a problem with the mower... As the mower had been sitting idle on my carport, I had trouble envisioning what sort of problem there could be. She then informed me that it was leaking gasoline and that the fumes were almost overpowering. I immediately decided that the first order of business was to get the mower away from the house and off of the carport... I reached over and put the mower in neutral, and while standing on the LEFT side of the mower, attempted to push it backwards... The bottom edge of the mower deck housing rubbed against my foot about 1 inch above my left ankle, lacerating my foot to the bone... There was blood everywhere instantly... I immediately grabbed a towel and applied pressure to stop the blood loss... I refused to go to the emergency room after once the bleeding was stopped, but I DID go to my regular PCP the next morning for a tetanus shot and 3 stitches... As I see it, there are 2 problems with this mower: a faulty leaking fuel tank, and a ridiculously unsafe, razor-sharp edge in an area where a person is repeatedly required to place their feet.

As a footnote, let me add that the management of this Sears Outlet has been VERY rude, belligerent, uncooperative, and has repeatedly failed to keep their word as to returning phone calls when they promised... They also attempted to replace this mower with one that had been used and damaged.

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57 comments
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shakir hosein
, US
Mar 19, 2024 7:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a home service warranty # [protected], since oct 2023 i was old my dryer will be replaced. Sears have been giving me the run around since oct 2023 its now march 2024. This is very frustrating. Im going to cancel my account and never recommend sears to anyone. This is a horrible home service full of lies

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Angelo Alberti
, US
Dec 19, 2023 3:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

Sears is going to replace my refrigerator, but it has been weeks since they can find a replacement. I need someone to gr on the replacement team butt to get them to move faster. I have been without a refrigerator for 4 weeks now. How long does this take.

Help

Angelo Alberti

[protected]

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DeeDee1027
Cooperstown, US
Nov 20, 2023 12:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

Warranty coverage - Sears does not fix the issues. Multiple services calls, three times the repair man didn't even show up. Dishwasher still not working. Not even 2 years old. Was told I would get a replacement dishwasher and nothing ever showed up. I will never buy another Sears product.

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Dave Pezz
, US
Nov 13, 2023 4:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

i got shipped 2 items idid not order sears is impossible to get hold of order#[protected] placed on september 20 i did not place this order sears wont let me return it

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Ellen P Ayalin
Chicago, US
Nov 13, 2023 9:04 pm EST

I was told the cost of replacing a motor will only be about $279. But the tech told me it will be $699. What gives? So I am asking that the $120 I paid has to be refunded to me. I would appreciate it. Thank you. Elenita P Ayalin

4240 N Lawndale Ave, Chicago, Il 60618

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Brownjs1963
, US
Oct 23, 2023 3:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Scheduled repair 13 October between 8:00 and 5:00. I waited all day and did not receive a cancelation. No repair person showed up. I received an update 3 days later with a rescheduled appointment for 3 weeks later. This is not acceptable. I will cancel my home warranty.

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Beverly Bex
FLORENCE, US
Oct 11, 2023 1:36 pm EDT

Have my replacement voucher approved for $2083.99. I have talked to 27 people and given many phone numbers finally got a man who said yes ! Then he hangs up on me. Please Help ! 75 years old and waiting for that call or email Was suppose to fix on July 13th parts not available replacement voucher instead on 08/30/2023

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Steve Gold
, US
Sep 10, 2023 1:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been trying to cancel my membership for three weeks. It's impossible to get any human being. Answer a call. Ridiculous.

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Atlasv2123
San Diego, US
May 30, 2023 6:01 am EDT

service unit number 0007088 charged me 50.00 on my credit card for service on my yearly service on my water heater tech number 0010413 I want this credited

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Sears PARTSDIRECT
, US
May 17, 2023 10:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased two replacement lawn mower blades on 04-29-23 for $57.76. Incorrect parts were received and returned on May 3, 2023. A credit was received in the amount of $22.06. Sears PartsDirect was contacted about the $35.70 still due via their Chat Line at [protected] but no reply has been received. Part ordered 942-0616A.

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MarQhita Lovelace
Arlington, US
May 16, 2023 6:43 pm EDT

I bought this Kenmore refrigerator and every year something has went wrong with it and it has only been two years! I hate this product and want my money back! I just paid 400. For you all to come out yesterday and this thing is still making noise and not making ice!

Very pissed

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Dan Schroeder
, US
Apr 30, 2023 9:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Firebox in grill totally unusable, rusted out, even though we kept cover on when not in use. Tried to locate replacement. Purchased aprox. 5/17/17. Model number 146.[protected] from Sears Glenbrook Mall Fort Wayne IN. 5/17/17 is date we purchased conversion kit so purchased grill a short time before that date. Very disappointed.

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Phillipa R Gerson
SHERMAN OAKS, US
Apr 10, 2023 8:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was sent an Air Filter I wish to return. It is in the box.

Your site is not helpful and wants to send me to a computer technician.'I need a Return label to send this back to you.

I have tried three different phone numbers, two do not work.

The box says CPN: AIRCARTON2-rev 2

Bar code [protected]

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Unhappy sleeper
, US
Mar 18, 2023 11:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company take’s your money, then when your appliance breaks they give you the run around. Our washer was leaking they sent someone to repair , he tore my machine apart at a cost $668.00 dollars and it’s still leaking a year later !

I called three days ago our 20year hot water tank they are ordering parts seriously.. how long will that take?

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Herb Meador
Catlettsburg, US
Feb 11, 2023 2:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your service department broke my washer they were supposed to fix. I need to talk to someone of authority!

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Richard Cason
Miami, US
Jan 25, 2023 10:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sears install water heater under a service protection agreement and continues to leak profusely

Tried all day to get a service appointment but unsuccessful. We want to Sears to honor to service agreement and have a service technician come out and repair the water heater immediately.

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Shirley Blake
Belle Fourche, US
Dec 12, 2022 4:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

I returned a stove part 7/29/ 22 from order #E662747 placed 5/31 2022 for (Range oven Burner Ignighter)

I have never received my refund. Was returned to Manteno,IL US it was received there on 8/3/2022. The total price due to me is $123.09 would appreciate getting it.

Shirley Blake

1103 12th Ave

Belle Fourche, SD 57717

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angusfitzpo
, US
Oct 26, 2022 9:09 am EDT

Kenmore Elite Fridge purchased on 4-19. Someone came out to let us know that the compressor on our Fridge was bad. He replaced the compressor on our fridge on 8-6-2022. It worked fine until 9-17-22.

The repair man didn’t make sure that the new compressor was compatible with our existing ECB. He had to order 3 new parts. Appt. was moved to 11-4

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genezakis
palm harbor, US
Oct 26, 2022 6:49 am EDT

In early october I submitted a claim for my broken digital camera. I received an october 5th letter stating a replacement has been approved case number 7533908. I have called sears a number of times only to get the runaround

my contact number is1257082128001263 my email is genezakis@aol.com

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Michele Lonzo
Frdericksburg, US
Aug 30, 2022 8:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Changed my service appointment for a month out and it was scheduled for 8/20 for 1-5pm. I need a refrigerator to work.I would love to have talked to a human versus pushing buttons to get nowhere.

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Refriger
, US
Jan 18, 2020 3:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I got a Kenmore 2 year old fridge w the protection agreement. I've had 4 service calls in 1 month & it's always something else broken. I'm sick & need insulin 24/7 & it got spoiled. I've called and complained to sears and they keep sending technicians and by now it should of been replaced. I guess they don't realize how hard it is for a family.

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JRM20640
, US
Dec 14, 2019 11:42 pm EST

Rust around the bleach dispenser is horrible and expanding. It was purchased in 2011. It works fine. Unless it can be repaired, I'll have to nuy another washer
before it starts ruining my clothes.

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11roses
, US
Nov 23, 2019 4:11 pm EST

The paint is coming off of the door of refrigerator. I scratched with my fingernail to see if any more would come off & it very easily came off.

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Rhonda Fisher
, US
Nov 11, 2019 5:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

We have always bought Kenmore appliances for the past twenty five years. We bought a Kenmore Elite counter death
refrigerator four years ago and the condenser has gone out. The repair man says it will cost $1, 500 dollars to fix it! I am so disappointed and angery at Sears. I will never buy a Kenmore again!

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Not A Happy Consume4
, US
Sep 02, 2019 10:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sears provides a call back voicemail for window repairs. Sears never call back.

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Jerry E. Smith
, US
Jul 07, 2019 9:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Frig broke May 18, we were promised a repair date of July 9; the new compressor has been sent and is ion site
The July 1 was changed to July 9...this is unacceptable.
What can be done to move up immediately
All that is required is an on site visit by a technician

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Stormie lee
, US
Jun 23, 2019 6:49 am EDT

My kenmore stove said f1 and heated up so hot that my whole house filled with smoke and it would not shut off. It was so scary. Thankfully my husband was home and acted fast to get it pulled out and unplugged! I just can't believe this just happened and so thankful my house did not start on fire

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J Floyd
J Floyd
Saint Louis, US
Mar 26, 2019 6:16 am EDT

I have owned a Kenmoore Fridge for a year and have had service done on it over 9 times. I can't seem to get anyone to own up and offer me a new fridge. This is a joke. I want my money back.

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daniel76
, US
Feb 25, 2019 7:12 am EST

There is a terrible smell from our refrigerator. We have cleaned and cleaned it as outlined on the web, but the smell persists. It doesn't appear that there is a drip pan. What do we do now?

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Mcarm1
, US
Feb 12, 2019 2:56 am EST

I am getting no where with sears customer service.

They are back tracking every day on what they say.

I have waited months for a refund on a washing machine and I get no where talking to these people.

They do nothing but lie !@

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Art4004
, US
Nov 19, 2018 7:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

This company horrible, read the fine print you will end up paying more than double of what the product is Worth. Leasing from the Sears outlet is a huge mistake.

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maratom
, US
Nov 13, 2018 8:45 am EST

8/16 Sears repairer damaged hardwood floors and want repaired. After repairs made I immediately go upstairs discover huge scratches in hardwood floors located directly in front of washer. Repairer while moving to repair, did not use floor protectors. Service panel in back of machine. Pics clearly show machine was pulled out & rotated on floor

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Customer199
, US
Nov 14, 2018 3:02 am EST

I schedule Carpet cleaning for my apt on . The service included 3 rooms and a hallway. The price was advertise at.$99.00. When I called they said the price was $124.00.

When they got to my place they tried to up sell me so I refuse all additional service. They said ok and then quoted me another different price that was more money.

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Marsha Dasani
, US
Nov 12, 2018 5:16 pm EST

I have been shopping at Sears & Kmart for 40 years...drop Ivanka Trump and I will NEVER step foot in any of your stores again!

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Beme2
, US
Nov 12, 2018 3:00 am EST

Purchased Kenmore Elite refrig in 2014. Foul smell from back/fan/motor. Called a Sears technician and he found nothing behind panel and couldn't explain the smell. Searching for a solution and I see from this Board there are none (for same issue since 2011) -- Other than DO NOT BUY Kenmore. So, we're going shopping this weekend for new refrig. ;-(

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Ivan Galvis
, US
Nov 11, 2018 8:41 pm EST

I have requested 3 times in the apst week to have a card sent to my daughter, basically send my card, . add my daughter to my account.

3 times they ahve sent me the card to my house instead of the address I gave them over the phone.

3 times this Filipino customer service in teh Philippines has failed me.

Incompetent [censored]s.

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Jenny Biggs
, US
Oct 31, 2018 5:19 am EDT

complaining about Kenmore Elite refrigerator model 795.[protected]..serial # 711KR00237...MFG date 2007.11

issue is light inside frig overheating due to staying on when door is closed. Light fixture became so hot the plastic covering over light melted.

my name is jenny biggs

10337 South State Route 48

Loveland Ohio 45140

cell [protected]

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Jacquline Fontes
, US
Oct 27, 2018 4:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wall mounted. Refused to do service. Re-scheduald for Oct. 11. No one came.
I want my 2 year warranty refunded so we can hire someone else. Tierd of hours on phone to no avail. Jacquline Fontes. [protected]. Address: 11755 Gilmore st. Apt. 211 North Hollywood, CA. 91606. Over 53 years with Sears & now horrid service & communication.

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Robinlm79
, US
Oct 23, 2018 3:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I called on Friday 6/23 and updated my credit card information because I had ordered a new card, and at that time I paid my account in full which was $115. The person I spoke with said that caught me up to date on two payments that I had missed due to a change in card. On Saturday 6/24 there was a new charge on my card for $75 for another payment.

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Tony Mcgee
, US
Oct 21, 2018 2:47 pm EDT

i have had this charging device for a year only used it once. now it wont charge when i plug it in. how do i get it repaired.