The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears Service Contract — maintenance agreement
resolved to the customer's satisfaction
I have a service contract with Sears for my Amana 22 u ft. Fridge. It was not cooling. I called Sears and they sent out a technician after a week. He said the heat exchanger needed cleaning and was surprised that Sears had not cleaned this during their annual maintenance visit. He said it would now cool better. It never did. I then discovered after a week that the ice maker was frozen solid and the rest of the fridge was warmer than usual. I called Sears and they sent another technician in a couple of days who said that the gas had leaked out as the heat exchanger was damaged possibly during the cleaning. He said to throw out the food as all was spoiled and Sears would cover up to $250.00 under the contract. I did so and gave him a form with the cost of replacement which totaled almost $350, 00. A week later I got a call from a lady called Alma who said they had rejected the claim. I told here that they had breached the agreement and that I would take the matter further. Then a day later, I got another call from Customer Service saying they would approve approximately $160.00. and they would send out a check. No payment was ever received and calls to Sears have been unanswered.
I contacted the new president, Dene Rogers by letter and still no reply. The bottom line is Sears does not honor their Maintenance Agreement. If anyone has suffered a similar situation with Sears, I would like to hear from them to file a class action suit against Sears.
The complaint has been investigated and resolved to the customer's satisfaction.