Sears
Reviews and Complaints

To whom might help,
I ordered two pair of women
Pajamas. I received the p.j.but
The way I got them, and had to give
My wife for our anniversary, it was a disgrace.
The two were put into a dirty plastic bag.
It was rolled up 4 pieces, looked like I bought
It from a flea market. First time I tried ordering on
Line from sears., And looks like my last.
Tried calling to complain, and was on hold 11 minutes, I finally hung up.
Well I think you know how I fell.
Ok I like a response if possible, knowing you rec this.
   [protected]@gmail.com
  Michael Ragonese

Freezer broke on Saturday 06/ 11 Service could not be provided until Thursday 06/16. When Repair Came they did not have the part they needed. A compressor. I thought t strange that on a call for a freezer not cooling they would not have a compressor available. The part was order and someone stay home to receive it Friday 06/17. The part arrived and Sears scheduled for Saturday 06/18. Got a call Saturday at 07:30 AM cancelling the repair told me they could do it Thursday 06/23. No reasonable explanation for why something was scheduled and not honored, and why was it had to be another 5 days. Called everyone at Sear I could find. Evidently anyone in a potion of responsibility such as a supervisor hide and those answering the phone blocks you. The best I could do was a advocate that again had no explanation but got a schedule for Wednesday 06/22 Repeatedly I heard I was a valued customer which they prove by action they did not believe. The best was one was a phone call where a recording said the office is closed but your call is important, please try again. Evidently Sear has not caught up with the technology of voicemail . 50 years shopping at Sears. Never again

Sent to [protected]@searshc.com 4X. Not so much as a response:----

RESEND: 3rd time...
I have been a Sears customer for, like, forever. I buy my appliances from you and have had a Master Protection Plan on all of them since, about, the 1960's. Currently, it seems impossible to get my dishwasher fixed because no one comes and/or it takes weeks to get an appt. to come here or, when the serviceman comes, "they" no longer carry parts and everything then has to be ordered and sent to you, then another service call is scheduled. What happened to the Sears I always knew and loved?

I have had and have been paying for a contract on THIS dishwasher since 2004. This was a replacement, which was installed BY Sears, for my previous Sears dishwasher, also installed by Sears. I looked to schedule a repair in this online in mid-January. They listed an availability for Jan. Tues, the 19th. When I entered that I have a protection plan, the date advanced far beyond that date. So, I called for a repair appt. and was given the "soonest" date as the 22nd. I guess having a contract for repair services is a deficit with you, in some ways, like getting a reasonably scheduled date.

The man, Tom, came and "diagnosed the problem". My complaint is that the water was not filling into the dishwasher but, instead, down into the ceiling of my basement and onto the floor. The serviceman said Sears no longer comes with the presumed parts needed for the problem as I described it to the call center, they have to order all parts and come back. He also didn't know if, once he came, he would find additional problems when this one was fixed because he couldn't "test" the dishwasher, since it was currently broken. I had to wait until Feb. 2nd, about 3weeks from the time I first called, to have him return. When he came back on Feb. 2nd, with the ordered parts sitting on my counter, he was doing "whatever" with the dishwasher (I was in another room) and, after about 1/2 hr., he said he can't figure out how to connect the new parts to the connecting, existing water lines that they were connected to before. Told us to get a plumber! Outrageous! We reiterated that Sears was the initial installer, we'd been paying for the contract on this dish washer since 2004 and NO ONE but Sears has ever done anything to the lines or dishwasher. He then said he'd have someone else come to take care of it. He did whatever in his truck to schedule this and came back in to tell us someone would be here the next day, 2/3 to take care of it between 10-2PM. WE WAITED, I suddenly got an email while waiting and expecting service to arrive any minute, telling me it was changed to NEXT week. Not acceptable!

I called the 800 #, explained and was told I'm a loyal customer and so, while she couldn't guarantee someone could/would come as promised that day, someone would ABSOLUTELY come TODAY, 2/4, between 2-4. Got a confirmation, as usual, which means nothing apparently. Update today said between 11:15-1:30...then update of 2-4...then updated to 3-4. This was around 2PM. I called the 800 #, s/w someone who put me on hold so she could call the "call center". She came back on the phone and promised the call center noted or contacted someone or whatever (I could barely hear her or understand her) and that, without fail, a man would be here between 2-3PM. Newest email now says 3:30-4:45.

OK...because we were away from our home for some time, we called again in May. Suffering all this time and paying for the contract all this time. I stupidly thought that the repairmen sent, who were not really SEARS repairmen, were not maybe qualified. When I called again for a service call, not having had the advantage of my dishwasher since January, when I renewed my contract, I asked if a "Sears" repair man couldn't come to fix this. I was told yes. A usual repair man on 5/12 OR a SEARS repair man on 5/13. OF COURSE, I chose the Sears guy, which is what was usual always, in the past.

The man who came (don't know his name but it was 5/13) was "unusual". When he called to say he was on his way, my husband answered the phone, "He" said ... Gosh, I almost got killed. My husband asked, "Who is this?" He said, "Sears ... a girl almost T-Boned me" or something similar. OK? Well, then he got here. Pulled out the dishwasher and, although he knew the problem was that it leaked and flooded the basement, he turned it on to "see the water flow"! It flooded the floor under the dishwasher when he said, "Oh, there it is".

Then he said he needed to disconnect the water line going into the dishwasher so he could pull the dishwasher out. He tried and tried and tried and said he couldn't do it My husband, a contractor, kept telling him he was turning coupling/nut the wrong way. He insisted he wasn't. Then made us sign a thing saying Sears is not responsible for any damage done during the repair of my applicance? That in itself is ridiculous. He then called his "mentor" to say that he couldn't disconnect the water pipe. I heard him comment that, Yes, I had them sign the waiver of liability. Then he said OK, I'll try again, and hung up. As I said, my husband is a contractor. I can't imagine him having a customer sign a "waive of liability" thing. Really? So, if your guys totally screw up and break everything because they're inept, you are not liable?

So, then, , this guy started to complain that he has been here too long and that "they" will wonder why he hasn't taken lunch yet? Nothing was done or looked into. He just felt he'd been here enough time and started taking his stuff out of our house, to his truck. Said we need a plumber. So, my husband, during this time, did what he couldn't. He disconnected the pipe, in the way he kept telling the repair guy to do it, and it was good.

So, that repair man HAD to then follow thru, totally pissed that it was lunch time! He did this and that, I don't know what ... flooded the floor under the dishwasher and also flooded the floor under the sink. We now have to replace the floor under both. He constantly called whom he called his "mentor" on and off, 2 or 3 times with questions, like should he have us sign a waiver for damages. Then, when he declared there were parts to be replaced as well as the water pump...he called his "mentor" and said to him, (I heard it), Yes, I finally disconnected the water pipe (which, in fact he did not do, my husband did) and then he said, no use throwing good money after bad...it's a front dial dishwasher...they've had it since 2004 (BUT, I say, we've also had a repair contract on it since 12 years, 2004) so? I think it was a mouse that ate the stuff. Mentor asked, Are there any droppings or anything. He said, "No! No droppings or anything, that's what's weird" ...AND there were none or are any! S0, next thing I heard was from the enept repair guy, "OK, so I won't order the parts?" Then he turned to us and said, "You seem like nice people but, you're not going to be covered under your contract even though you've paid for this dishwasher for 12 years. Sorry" Then he suggested he leave our dishwasher in the middle of my kitchen "since you're going to have to buy a new one anyway". We said no to that. It was in the MIDDLE of my kitchen floor. Then he suggested that it might be best if we just buy a 2nd hand dishwasher someplace.

Huh? I've paid on this for 12 years, more than the cost of a new dishwasher. That you now have stupid servicemen who don't know how to fix a dishwasher, should not be our fault. How can you say "mouse" if even the service man says no droppings or "evidence" of a mouse?

In any case, "Sears", we have paid on this contract for 12 years. Really?!? You will not do anything? My contract renewal started in January of this year. If you won't fix it/replace it, give me my money back for these 6 months. I am a loyal Sears customer...since the 60's. Do you not consider that? If you don't want to order the parts for my 12 year old dishwasher because the serviceman said, "No sense throwing good money after bad", which we heard him say, openly, then approve a replacement. And, how about my husband had to do the plumbing to disconnect cause your guy couldn't? And, how about a prior serviceman chipped the Formica on the edge of our counter top and I didn't make a stink about it, although he was aware that he did it and apologized.

AND. this last guy, knowing there was leaking in the dishwasher, severe leaking, turned it on till it poured water under the dishwasher, into the kitchen. And, don't know for sure what he did, but he did something that flooded our under sink area where we have to replace the flooring there, and under the dishwasher. His comment when he saw the water flowing out from under the dishwasher was, "Ah, OK! There it is!" Then he yelled to me, asking if I had a bunch of towels that I don't especially like that I could quickly bring to him!

On 6/19/2010 I purchased a Kenmore Gas Grill Model No. 415.[protected]. The firebox tray is badly rusted and starting to crumble. This shouldn't have happened, and more importantly it is a safety hazard! I've never had the firebox tray in a gas grill rust before.

I read an article online about this very issue and called the Sears phone number indicated in the article [protected]). They told me I would be charged for the service call plus the cost of the replacement parts, which incidentally is significantly more than I would pay to purchase a new firebox myself. This is unacceptable since Larry Costello at Sears indicated in the article that the replacement of the firebox tray kit and installation would be at no charge to the customer. I then chatted online with Zack Wright, a Sears rep, who told me to call the Recall Department at [protected]. I called the Recall Department and spoke with Heather, who told me to call [protected]. I'm not in the mood to continue playing their game, so I'm posting here instead.

Here is the link to the article: http://www.wptv.com/money/consumer/firebox-in-sears-kenmore-grills-disintegrating-rusting-sears-making-changes-after-cw-story.

The following is a quote from Larry Costello at Sears that was included in the article. "We are aware that a limited number of Kenmore grills have firebox trays that are rusting prematurely. Most importantly, we are taking care of these customers at no cost. Customers who are experiencing this issue with their Kenmore grill should call 1-800-4-MYHOME / [protected] to request a complete firebox tray replacement. Both the firebox tray kit and installation will be provided at no charge to the customer. In addition, to address this issue, the Kenmore brand is improving the materials that comprise the firebox tray - so it will be manufactured from aluminized steel (rather than galvanized steel) for longer life."
--Larry Costello for Sears

Apparently, the information about how to resolve the issue hasn't been passed on to the appropriate people at Sears Customer Service, or they are simply following their typical course of action, which is do nothing other than make another customer unhappy.

On May 16th, I bought a dress for my daughter online. The order was through Sears, unbeknown to me through a 3rd party company Unique Apparel. The order confirmation was through Sears. I received the dress and the first sign of something wasn't quite right was the fact that there was no packing slip with the order and neither did the dress have any tags! Unfortunately, the dress was too big for my daughter. I went to a Sears store in Nashua to return it. I showed the lady the email confirmation and explained that there was no order details when the order arrived. The lady told me that since it was fulfilled through Unique Apparel, I'd have to contact them online. What a disappointment! I went ahead and emailed the company and didn't hear from them. I called Sears and was told to mail the dress to a California address. I did and again since no one was contacting me, I called them again. They confirmed receiving the dress and I was transferred apparently to Unique Apparel representative. The arrogant owner stated that there was a 20% restocking fee. The original price of the dress was $68 and he said the refund would be for $48!. I explained that the so called policy was not listed anywhere but he declined to honor this. He went ahead to process the refund for $48. I do not care about a company that doesn't give a damn about customer satisfaction or repeat business. My point is, if I buy a product through Sears, and the confirmation and all shows Sears, my expectation or any other logical person's expectation is that I should be able to return the item to a Sears store, period.! The whole experience was very disappointing from what I thought was a reputable company. Shame on you Sears!. Needless to say I am cautious going forward, buying anything through them. In these times, a company may forget that there are many other options out there and if you show your customers that you do not care for their satisfaction, you forget there are other companies that will jump at the opportunity.

Purchased item on 05/25/2016 item was labeled floor model Returned Tested
I wanted to know why not one sale person could respond or answer.Today had to make a cal to let Sears Outlet know this refrigerator was not getting cold. Michael store Manager gave me no to Home repair, service person arrived with in the hour.Refrigerator tested Freon not circulating problem.
Return to Sears to see Sal another Manager told him about food I had lost and I was given the option to purchase something else and pay the difference.
I chose to have my money returned. This is one of the most rudest person I have ever met from day one when I made my purchase. On this day 6/15/2016 I learned Returned and tested when masked means Used and problem. Had I known it was used I would have never made that purchase. I never spend money on used appliances because you can never know their end date.
Sears Outlet is deceiving consumers if it is used then mark it used. Their sale person can never tell the consumer what they are buying because they themselves are unaware.At this point I have no refrigerator and have lost half the food purchase from Costco and other markets last week. Sal reminded me that because I did not purchase a warranty I was not entitled to my food lost. And I must add they only had 4 refrigerator to choose from and wouldn't you know it Kenmore Elites and the prices was higher than mines. No thank you I have had enough being a 90210 Banker for 30 years and starting a business in Alas Vegas after retiring from banking.
If I am wasting my money on food at the expense of Sears defective product sold under the pretense of problem free, or originally priced and marked down to some slashing price to show consumers that they are saving money on appliances that no other competitors can offer is a joke.
I should have traveled to Louisiana to a funeral of my cousin who was like an aunt to me . I have lost food and have to be inconvenient by Sears to pick up their defective merchandise of 15 days. And I will be refunded only after they have secured their returned BROKEN NON WORKING
merchandise. Sears can sell me nothing at this point. I will make sure my friends and associates get a complete story of my experience with your company. As a banker bad news travel fast, and tell LG back to the drawing board with Kenmore Elite something is not functioning properly.

I purchased an LG fridgerator bin 2013
Have several issue with ice not working water not working or to slow
Got several repair guy who really didn't know just told me they would adjust water flow Then woke up to my bottom freezer of solid ice block on the bottom no real explanation on why
Then still had water and ice issues
Then it stopped working lost everything just went shopping over 1000.00 dollars at bjs they only offered me 250.00 been with out a fridge have 7 people in my home husband mixed 4 days of work have to buy meals out everyday they changed the ice compartment and fan died again then they said it was the temperature part and then ordered a computer box wish they call the mother board came again installed it and then it still didn't work so the repair man said must be COMPRESSER put that in never waited to see if it work call for repair man again he came out and said that the gave us an refurbished part that didn't work so now they want me to wait a week for a new part ?if it's new so that means 3 weeks without a fridge that cost 6grand and 5 hundred for insurance they told me three repairs and they would replace it now there saying 4 major I believe I hit 4 a long time ago so the manager from customer service offered me to rent a fridge from them oh but it's a month rental then informs me he feels bad but all these service calls and parts are only considered 1 repair so who replace my food loss the 80.00 dollars a day to feed people buying ice to keep milk juice and my husband medicine cold as he sick and there putting a lost of stress on him then tells me if this part don't work it will only be counted as three can you believe this I don't even want any of my products from sears anymore there has to be someone who can help with a replacement as its cause financial difficulty this month and the stress has been over whelming

I purchased a lawnmower on 6-4-2016. I put said lawnmower together today on [protected] and started it up in preperation for tomorrows cutting. Smoke and oil started coming out of the muffler and splattering all over the mower body and my driveway. I took it back to store number 01430 where I purchased it and was told they can't take it back because it has gas and oil in it. Technically oil was all over the front of it to from the issue. I then drive home and called the customer service number on the manual and they were rude and told me to take it to the store for repair. It has never seen a blade of grass. It only ran for a minute or two at most. I need my $400.00, 6 day old, never cut grass lawnmower repaced or I would like a full refund for the mower and warranty.

I purchased two tires from Sears Automotive Center in Hunt Valley. I had a catastrophic blow out on the Interstate. The tires had less than 600 miles and no punctures. I was just barely able to pull over with crashing into the guard rail. They did replace the tire but still I worry about the quality of their tires.

I have had a repair guy here, wednesday the 8th of june.. He said it was my hoses…they were put on backwards…ok he turned them around and left. I did a load and bang same thing washer reads no water…its filling up fine infact for the past 1 year! he called me back and told me to go by new hoses at the home depot! i did…well im not strong enough to even take off the old ones let alone try my $25.00 later hoses! so ragged!
so its been 4 days and now repair cant come for another 5 days!
its the pump, its not releasing the water out on the spin cycle…i am so mad….You know how to get my money and get payments but you cant friggin service this for more than 8 days. Numerous calls all day on thursday to rude and ignorant customer service people who could care less. Waited all day for him to return and then boom a call for ((((me to go out and try new hoses)))))wtf
calls in to eddie lambert ceo jeffery boire member support offices on and on….Phfffffff

Sears installed windows in my house at 4318 Pawnee Trail in May 2016. According to the estimate and proposal statement I signed under description of the project under additional provisions, Authorization: I authorize to arrange for a contractor to install the materials, issue a work order and inspect the installation after completion. No one came to inspect the work after completion and the work did not meet our standards. The paneling is wavy, the caulking is unprofessional and in some areas no caulking was applied. there are marks on the inside of the windows that cant be removed. I have called, emailed, complained and they sent a person out for us to show the deficiencies. He stated arrangements would be made to get it all corrected.
We have yet to hear anything.

How can a company operate in home improvement and never inspect the work of the contractors. This is the worst mistake I ever maid.

Lets start off that the sales pitch is probably the best lies ever told.
First lie was that Sears makes the windows at their own factory here in Florida and they are the top rated window. No they don't they are made by some company in the Carolina's and are far below the top rated window manufactures. Second lie is the guys that will be doing the installation work are Sears employees, no they are not. Sears sub-contracts out the work and these guys were the worst POS to work on a house. Delays, poor workmanship, worked on ours at night after they were finished for the day on somebody else's project. Nails and debris, these guys were nice people but their work standard and ethic was at the bottom of the crap pile Third lie is Sears will do everything possible to fix all issues and have a final walk through with a Sears supervisor before the work is signed off. No they don't. While deployed to Afghanistan the work was being done and my wife was dealing with them directly and letting me know what was happening, including belittling her to sing off on the work so the subs could get paid when though the work was not finished and there were tons of issues. Fourth lie is Sears will be there to fix any problems with the installation for a full year. No they don't. And they still haven't. No final inspection from the city was ever scheduled, the siding they removed and re-installed is falling off the house, most windows are a nightmare to get closed and locked, and the locks are sub-standard plastic crap. 17 windows, $25K dollars and they are not fixed, and Sears compliant department refuses to address the issues and will not return my calls. This is the biggest mistake ever made allowing Sears into our home. And this is not over yet, We may have to pay to have the problems fixed but until my last breath I will make sure anybody who is willing to listen before they hire them gets the truth.

Sears has the worst customer service I have ever experienced. After a confirmation call that my mattress would be delivered I took the entire day off work and drove 2.5hrs to wait for its delivery only to be called at 8am (my scheduled delivery was at 11am) to be told it wouldn't be delivered and there was no rescheduled date or time. After calling customer service I was not given a credit, option for a different mattress or any apology. Now I wasted a day off and my company coming has to sleep on the floor. Never again.

I had a repair tech come out to my house to fix my washing machine and he was either inexperienced or just made a horrible mistake. He flooded my laundry room and ruined my hardwood floor so I have been dealing with Sedgwick Claims who handle sears claim issues (Deshonn Mabry-Jones) who I thought at first was trying to help me but am finding out she is just trying to inconvenience me into dropping my claim. I was told to get 2 estimates. It was very hard getting anyone to give me estimates on such a small job and they all wanted to charge for the estimates. I got 2 but they were unacceptable to Sedgwick & Deshonn Jones, I have been trying many different people at Sears holding co, Sears, and sedgwick to have someone from Sears home care come out to do an estimate as it was sears that did the damage but keep getting the runaround, I have wasted 3 days off & about 4 hrs on the phone getting nothing accomplished. All I am trying to do is get Sears to pay for the Damage they did, I don't understand why this is such a hassle I have never had trouble with Sears in my life, what a nightmare this has become.

I purchased a Kenmore refrigerator about 2 weeks ago...I left the delivery personnel instructions and these gentleman diregarded them therefore causing damage to the refrigerator...a week later they delivered me another refrigerator that looked somewhat used and it did not function properly. I was on the phone for 2 hours and the sears delivery department and sears specialist gave me the run around...I had barely purchased groceries and the next available refrigerator would be delivered till the 23 of June, 2 weeks away...they sent a repair technician on Monday to the wrong address therefore having me without a fridge for 3 more days...with this experience it will be the last purchase I make..the manager Connie was no help at all...

I still have no dryer! The sear outlet owe me a dryer. I payed for a warranty. So I should have gotten a replacement dryer, a long time ago. They couldnt fix mine, the part was back order. This is a long story. This been a on going game. My warranty is didn't expire soon. Frist of all, the sear outlet.in ontario ca 91761. The employee s their are real rude., and lazy, well this guy frank who was supposed to be helping me. Didn't help at all. He failed to tell me that I was supposed to go to the sears store. To pick out a dryer. I found out through the warranty department on the phone. Because I picked up a dryer at the outlet and when they delivered it to my house. It didn't work. And they already picked up my old dryer. So now I called the outlet store. And they are telling me to call the warranty number. And get a code. I told the warranty department 3x they had me on hold. Until it hanging up. I'm going back and forth i'm so tired of it. And I don't think they want to see my face in the outlet store again. After I was there for 5 hours because something frank didn't do. They were having a hard time locating what phone number it was under. And that day frank went home. And told some girl to take care of me. That girl had no clue what he was trying to do. And I told her that he was no help. And she told me no wonder he went home. I can't go into details the longest story. This girl that was helping me said she was going to complain about him also. So if my warranty expires and I still have no dryer. I want a full refund of the purchase of my dryer and the warranty. My washers do to break any day now. And I still have no dryer. I'll never go to a sears store to purchase any appliances the warranty is lousy. My name is trina espinoza my address is 1644 east fairfield court number 4 ontario california 91761 my phone number is [protected]

This company is terrible! I called Sears PartsDirect and placed an order and when I went online and checked my account I found out that they placed the wrong order! I immediately contacted customer service and asked them to cancel it and they said that it was not possible. They told that I can get a refund, but first I have to wait for my order to arrive and then I have to send it back! When I received it I called again and said that I'm ready to ship it back in order to get a refund but they said that they could not refund me! This site is a joke and their reps are completely useless! So now I have something that I can't even use and I don't need it! I'm absolutely disgusted with Sears and will never order anything from this scam site again!

I purchased a kenmore dishwasher on line. It was delivered, no problem. The problem is that on my purchase agreement page it stated "if purchased our delivery team will connect delivered appliances to existing home utilities.."
When the deliveryman came he told me an installer would be by later in the day. No one came. Next day I called customer service and was informed that the installation would be $159.99 PLUS I need to purchase a dishwasher kit for $19.99. No where on the original order form was there any mention of the additional charges. I plan to return the dishwasher and hope that Sears will amend their on line purchase pages to include mention of all the necessary steps needed to have one installed. By the way, in the past month I have purchased from Sears a refrigerator (which was installed and the water line hooked up) and a trash compactor which we installed ourselves. Until now I was very satisfied. Do I have any recourse other than returning the dishwasher? My order number is [protected].

This is a warning to anyone who depends on Sears Automotive. I purchased a set of 4 tires with a warranty. I took my vehicle back faithfully every 5K miles to have them rotated and balanced. When I started having issues with the tires they just sold me another one at a cost. Recently I had yet another issue with tire number 3 and had someone else check the tire. I found out the tires were dry rotted and had been materially breaking down. I had no way of knowing this as the tire had to be taken off to see this on the backside. I depended on Sears Technicians to inspect the tires as part of my road hazard warranty that I paid for and they let me down. THIS IS A SAFETY WARNING! DO NOT TRUST SEARS TECHNICIAN TO ALERT YOU OF AN ISSUE. THEY ONLY CARE ABOUT SAVING MONEY FOR THE MANUFACTURER OF THE TIRES NOT YOU THE CONSUMER'S SAFETY. I KEEP THINKING ABOUT HOW CLOSE I CAME TO HAVING A BLOW OUT AND POSSIBLY DYING. I WILL NEVER PUT MY LIFE IN THE HANDS OF SEARS AGAIN.

Website shows (Sears. Ca) 2 pictures, one picture of a patio couch complete set, named alfred sung residence, picture includes all peices for 799.99, then another picture shows up with just the lawn chair for 799.99... Which one is it? False advertisment. Manager said they will call their it dept to rectify the issue but we have not been giving the price of 799.99 for the whole set. See website picture attached.