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2.3 5 Reviews 2942 Complaints
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Sears complaints 2942

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12:45 am EDT

Sears kenmore elite refrigerator

Purchased item on 05/25/2016 item was labeled floor model Returned Tested
I wanted to know why not one sale person could respond or answer.Today had to make a cal to let Sears Outlet know this refrigerator was not getting cold. Michael store Manager gave me no to Home repair, service person arrived with in the hour.Refrigerator tested Freon not circulating problem.
Return to Sears to see Sal another Manager told him about food I had lost and I was given the option to purchase something else and pay the difference.
I chose to have my money returned. This is one of the most rudest person I have ever met from day one when I made my purchase. On this day 6/15/2016 I learned Returned and tested when masked means Used and problem. Had I known it was used I would have never made that purchase. I never spend money on used appliances because you can never know their end date.
Sears Outlet is deceiving consumers if it is used then mark it used. Their sale person can never tell the consumer what they are buying because they themselves are unaware.At this point I have no refrigerator and have lost half the food purchase from Costco and other markets last week. Sal reminded me that because I did not purchase a warranty I was not entitled to my food lost. And I must add they only had 4 refrigerator to choose from and wouldn't you know it Kenmore Elites and the prices was higher than mines. No thank you I have had enough being a 90210 Banker for 30 years and starting a business in Alas Vegas after retiring from banking.
If I am wasting my money on food at the expense of Sears defective product sold under the pretense of problem free, or originally priced and marked down to some slashing price to show consumers that they are saving money on appliances that no other competitors can offer is a joke.
I should have traveled to Louisiana to a funeral of my cousin who was like an aunt to me . I have lost food and have to be inconvenient by Sears to pick up their defective merchandise of 15 days. And I will be refunded only after they have secured their returned BROKEN NON WORKING
merchandise. Sears can sell me nothing at this point. I will make sure my friends and associates get a complete story of my experience with your company. As a banker bad news travel fast, and tell LG back to the drawing board with Kenmore Elite something is not functioning properly.

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11:57 am EDT

Sears lg refrigerator

I purchased an LG fridgerator bin 2013
Have several issue with ice not working water not working or to slow
Got several repair guy who really didn't know just told me they would adjust water flow Then woke up to my bottom freezer of solid ice block on the bottom no real explanation on why
Then still had water and ice issues
Then it stopped working lost everything just went shopping over 1000.00 dollars at bjs they only offered me 250.00 been with out a fridge have 7 people in my home husband mixed 4 days of work have to buy meals out everyday they changed the ice compartment and fan died again then they said it was the temperature part and then ordered a computer box wish they call the mother board came again installed it and then it still didn't work so the repair man said must be COMPRESSER put that in never waited to see if it work call for repair man again he came out and said that the gave us an refurbished part that didn't work so now they want me to wait a week for a new part ?if it's new so that means 3 weeks without a fridge that cost 6grand and 5 hundred for insurance they told me three repairs and they would replace it now there saying 4 major I believe I hit 4 a long time ago so the manager from customer service offered me to rent a fridge from them oh but it's a month rental then informs me he feels bad but all these service calls and parts are only considered 1 repair so who replace my food loss the 80.00 dollars a day to feed people buying ice to keep milk juice and my husband medicine cold as he sick and there putting a lost of stress on him then tells me if this part don't work it will only be counted as three can you believe this I don't even want any of my products from sears anymore there has to be someone who can help with a replacement as its cause financial difficulty this month and the stress has been over whelming

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6:30 pm EDT

Sears craftsman lawn mower

I purchased a lawnmower on 6-4-2016. I put said lawnmower together today on [protected] and started it up in preperation for tomorrows cutting. Smoke and oil started coming out of the muffler and splattering all over the mower body and my driveway. I took it back to store number 01430 where I purchased it and was told they can't take it back because it has gas and oil in it. Technically oil was all over the front of it to from the issue. I then drive home and called the customer service number on the manual and they were rude and told me to take it to the store for repair. It has never seen a blade of grass. It only ran for a minute or two at most. I need my $400.00, 6 day old, never cut grass lawnmower repaced or I would like a full refund for the mower and warranty.

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1:57 pm EDT
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Sears tire

I purchased two tires from Sears Automotive Center in Hunt Valley. I had a catastrophic blow out on the Interstate. The tires had less than 600 miles and no punctures. I was just barely able to pull over with crashing into the guard rail. They did replace the tire but still I worry about the quality of their tires.

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8:24 am EDT

Sears washing machine electrolux with a warranty!

I have had a repair guy here, wednesday the 8th of june.. He said it was my hoses…they were put on backwards…ok he turned them around and left. I did a load and bang same thing washer reads no water…its filling up fine infact for the past 1 year! he called me back and told me to go by new hoses at the home depot! i did…well im not strong enough to even take off the old ones let alone try my $25.00 later hoses! so ragged!
so its been 4 days and now repair cant come for another 5 days!
its the pump, its not releasing the water out on the spin cycle…i am so mad….You know how to get my money and get payments but you cant friggin service this for more than 8 days. Numerous calls all day on thursday to rude and ignorant customer service people who could care less. Waited all day for him to return and then boom a call for ((((me to go out and try new hoses)))))wtf
calls in to eddie lambert ceo jeffery boire member support offices on and on….Phfffffff

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7:33 am EDT

Sears windows installation

Sears installed windows in my house at 4318 Pawnee Trail in May 2016. According to the estimate and proposal statement I signed under description of the project under additional provisions, Authorization: I authorize to arrange for a contractor to install the materials, issue a work order and inspect the installation after completion. No one came to inspect the work after completion and the work did not meet our standards. The paneling is wavy, the caulking is unprofessional and in some areas no caulking was applied. there are marks on the inside of the windows that cant be removed. I have called, emailed, complained and they sent a person out for us to show the deficiencies. He stated arrangements would be made to get it all corrected.
We have yet to hear anything.

How can a company operate in home improvement and never inspect the work of the contractors. This is the worst mistake I ever maid.

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Update by Stephen Short
Jun 09, 2016 7:35 am EDT

I will see when I get results.

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9:11 am EDT

Sears windows

Lets start off that the sales pitch is probably the best lies ever told.
First lie was that Sears makes the windows at their own factory here in Florida and they are the top rated window. No they don't they are made by some company in the Carolina's and are far below the top rated window manufactures. Second lie is the guys that will be doing the installation work are Sears employees, no they are not. Sears sub-contracts out the work and these guys were the worst POS to work on a house. Delays, poor workmanship, worked on ours at night after they were finished for the day on somebody else's project. Nails and debris, these guys were nice people but their work standard and ethic was at the bottom of the crap pile Third lie is Sears will do everything possible to fix all issues and have a final walk through with a Sears supervisor before the work is signed off. No they don't. While deployed to Afghanistan the work was being done and my wife was dealing with them directly and letting me know what was happening, including belittling her to sing off on the work so the subs could get paid when though the work was not finished and there were tons of issues. Fourth lie is Sears will be there to fix any problems with the installation for a full year. No they don't. And they still haven't. No final inspection from the city was ever scheduled, the siding they removed and re-installed is falling off the house, most windows are a nightmare to get closed and locked, and the locks are sub-standard plastic crap. 17 windows, $25K dollars and they are not fixed, and Sears compliant department refuses to address the issues and will not return my calls. This is the biggest mistake ever made allowing Sears into our home. And this is not over yet, We may have to pay to have the problems fixed but until my last breath I will make sure anybody who is willing to listen before they hire them gets the truth.

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6:33 am EDT
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Sears delivery/customer service

Sears has the worst customer service I have ever experienced. After a confirmation call that my mattress would be delivered I took the entire day off work and drove 2.5hrs to wait for its delivery only to be called at 8am (my scheduled delivery was at 11am) to be told it wouldn't be delivered and there was no rescheduled date or time. After calling customer service I was not given a credit, option for a different mattress or any apology. Now I wasted a day off and my company coming has to sleep on the floor. Never again.

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8:03 pm EDT
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Sears washing machine repair by sears home care mesa az

I had a repair tech come out to my house to fix my washing machine and he was either inexperienced or just made a horrible mistake. He flooded my laundry room and ruined my hardwood floor so I have been dealing with Sedgwick Claims who handle sears claim issues (Deshonn Mabry-Jones) who I thought at first was trying to help me but am finding out she is just trying to inconvenience me into dropping my claim. I was told to get 2 estimates. It was very hard getting anyone to give me estimates on such a small job and they all wanted to charge for the estimates. I got 2 but they were unacceptable to Sedgwick & Deshonn Jones, I have been trying many different people at Sears holding co, Sears, and sedgwick to have someone from Sears home care come out to do an estimate as it was sears that did the damage but keep getting the runaround, I have wasted 3 days off & about 4 hrs on the phone getting nothing accomplished. All I am trying to do is get Sears to pay for the Damage they did, I don't understand why this is such a hassle I have never had trouble with Sears in my life, what a nightmare this has become.

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5:19 pm EDT
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Sears delivery department

I purchased a Kenmore refrigerator about 2 weeks ago...I left the delivery personnel instructions and these gentleman diregarded them therefore causing damage to the refrigerator...a week later they delivered me another refrigerator that looked somewhat used and it did not function properly. I was on the phone for 2 hours and the sears delivery department and sears specialist gave me the run around...I had barely purchased groceries and the next available refrigerator would be delivered till the 23 of June, 2 weeks away...they sent a repair technician on Monday to the wrong address therefore having me without a fridge for 3 more days...with this experience it will be the last purchase I make..the manager Connie was no help at all...

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2:53 am EDT

Sears replacement dryer

I still have no dryer! The sear outlet owe me a dryer. I payed for a warranty. So I should have gotten a replacement dryer, a long time ago. They couldnt fix mine, the part was back order. This is a long story. This been a on going game. My warranty is didn't expire soon. Frist of all, the sear outlet.in ontario ca 91761. The employee s their are real rude., and lazy, well this guy frank who was supposed to be helping me. Didn't help at all. He failed to tell me that I was supposed to go to the sears store. To pick out a dryer. I found out through the warranty department on the phone. Because I picked up a dryer at the outlet and when they delivered it to my house. It didn't work. And they already picked up my old dryer. So now I called the outlet store. And they are telling me to call the warranty number. And get a code. I told the warranty department 3x they had me on hold. Until it hanging up. I'm going back and forth i'm so tired of it. And I don't think they want to see my face in the outlet store again. After I was there for 5 hours because something frank didn't do. They were having a hard time locating what phone number it was under. And that day frank went home. And told some girl to take care of me. That girl had no clue what he was trying to do. And I told her that he was no help. And she told me no wonder he went home. I can't go into details the longest story. This girl that was helping me said she was going to complain about him also. So if my warranty expires and I still have no dryer. I want a full refund of the purchase of my dryer and the warranty. My washers do to break any day now. And I still have no dryer. I'll never go to a sears store to purchase any appliances the warranty is lousy. My name is trina espinoza my address is 1644 east fairfield court number 4 ontario california 91761 my phone number is [protected]

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Update by Alee Espinosa
Jun 06, 2016 3:14 am EDT

Sears owe me a washer and dryer for dealing with this nonsense. For almst a year. Iam trying to get a font load gas dryer with steam maytag 7.4 . But all I'm getting is the runaround

Update by Alee Espinosa
Jun 06, 2016 3:04 am EDT

I need my dryer or my money back. I've been patient for so long. Hanging my clothes all over the house to dry for almost a year, my washer is due to break. I think they owe me a washer and dryer for all the BS I've been dealing with . This is out there on Facebook . I've been getting a lot of remarks about Sears and their warranty. Mrs. Trina Espinoza 1644 East Fairfield Court number 4 Ontario California 91761 my phone number is [protected]

Outlet store in Ontario Ca 91761 on vineyard ave.

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2:19 am EDT

Sears absolutely disgusted!

This company is terrible! I called Sears PartsDirect and placed an order and when I went online and checked my account I found out that they placed the wrong order! I immediately contacted customer service and asked them to cancel it and they said that it was not possible. They told that I can get a refund, but first I have to wait for my order to arrive and then I have to send it back! When I received it I called again and said that I'm ready to ship it back in order to get a refund but they said that they could not refund me! This site is a joke and their reps are completely useless! So now I have something that I can't even use and I don't need it! I'm absolutely disgusted with Sears and will never order anything from this scam site again!

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5:38 pm EDT

Sears dishwasher installation

I purchased a kenmore dishwasher on line. It was delivered, no problem. The problem is that on my purchase agreement page it stated "if purchased our delivery team will connect delivered appliances to existing home utilities.."
When the deliveryman came he told me an installer would be by later in the day. No one came. Next day I called customer service and was informed that the installation would be $159.99 PLUS I need to purchase a dishwasher kit for $19.99. No where on the original order form was there any mention of the additional charges. I plan to return the dishwasher and hope that Sears will amend their on line purchase pages to include mention of all the necessary steps needed to have one installed. By the way, in the past month I have purchased from Sears a refrigerator (which was installed and the water line hooked up) and a trash compactor which we installed ourselves. Until now I was very satisfied. Do I have any recourse other than returning the dishwasher? My order number is [protected].

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3:29 pm EDT

Sears tire warranty

This is a warning to anyone who depends on Sears Automotive. I purchased a set of 4 tires with a warranty. I took my vehicle back faithfully every 5K miles to have them rotated and balanced. When I started having issues with the tires they just sold me another one at a cost. Recently I had yet another issue with tire number 3 and had someone else check the tire. I found out the tires were dry rotted and had been materially breaking down. I had no way of knowing this as the tire had to be taken off to see this on the backside. I depended on Sears Technicians to inspect the tires as part of my road hazard warranty that I paid for and they let me down. THIS IS A SAFETY WARNING! DO NOT TRUST SEARS TECHNICIAN TO ALERT YOU OF AN ISSUE. THEY ONLY CARE ABOUT SAVING MONEY FOR THE MANUFACTURER OF THE TIRES NOT YOU THE CONSUMER'S SAFETY. I KEEP THINKING ABOUT HOW CLOSE I CAME TO HAVING A BLOW OUT AND POSSIBLY DYING. I WILL NEVER PUT MY LIFE IN THE HANDS OF SEARS AGAIN.

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11:19 am EDT

Sears patio couches

Website shows (Sears. Ca) 2 pictures, one picture of a patio couch complete set, named alfred sung residence, picture includes all peices for 799.99, then another picture shows up with just the lawn chair for 799.99... Which one is it? False advertisment. Manager said they will call their it dept to rectify the issue but we have not been giving the price of 799.99 for the whole set. See website picture attached.

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Update by Sabrina85
Jun 03, 2016 11:20 am EDT

Website shows (sears.ca) 2 pictures, one picture of a Patio couch complete set, named Alfred Sung Residence, Picture includes all peices for 799.99, then another picture shows up with just the lawn chair for 799.99... WHICH one is it? FALSE ADVERTISMENT. Manager said they will call their IT dept to rectify the issue but we have not been giving the price of 799.99 for the whole set. See website picture attached.

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12:39 pm EDT

Sears damaged mattresses or used ones!

Brought Mattress Set 4/4/16, delivered 1st time, ripped.. Store Mgr. compensated me $200.00. While waiting for 2nd one, decided to stay with first one and compensated $375.00. Meanwhile, second Mattress comes and when we still never received $375.00. Not receiving the compensated money, I keep the second mattress. Two weeks later they compensated the money and in such a short time the second mattress started to dip in both sides. Well, trying to state my problem to the first young lady, she hung up on me. The second one said I would have to pay a restock fee and delivery fee..another almost 500.00 after I said I just wanted to return all and get my money back. THIS is not my fault and besides that, the bed I brought in the store was not the same beds delivered! I have been back to the store several to try and get this resolved, but their answer was..its out of our hands. Have to deal with Sears Mattress Dept.! Today I went back in to see if I could get another bed without having to pay again, restock and delivery. I'm still confused and feel ripped off completely. This store SEARS..is so screwed up and bringing bad mechanize to me..

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12:50 pm EDT

Sears carpet cleaning

I scheduled my appointment online which was a very simple and easy task. I was called on Friday previous to the holiday weekend. I was given a window for arrival between 11:30 a.m.and 2:00 p.m. I called this morning and I was told that the technicians were running on time. I was also told that I would receive a call if they were running behind. At 2:30 I called the service number and left a message at 3:00 p.m.I called again and left another message.I called again at 3:15 and finally spoke with a live person who didn't give their name. I was told the technicians were on the job before me.I asked the gentleman why I didn't receive acall. I was told "I'm the only one in the office." I had moved my chairs my breakable on my tables my tables and because I wanted the areas where my computer and tv are I had moved that cabinetry also. I have always used sears carpet cleaning but now I'm finished with them. Very disappointed!

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9:46 am EDT

Sears kenmore elite refrigerator

Spent over $3, 000. 10 months ago for this frig and the same 1F error everyone else has had is constantly going off. Sears repair came out and said they could not fix it because it was not displaying the error. Sears has known about the problems with their product, but he left and now it is still having the issue and I had to wait another week for appt. Then I will need to wait to order it and then wait for another service call. What is going on with sears and the products they sell and the poor customer service they give you. I am not only angry but very dissatisfied

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2:24 pm EDT

Sears whirlpool duet washing machine

I'm asking for help repairing my washing machine.

I've been waiting for my machine to be repaired for more than a month now. I pay for an extended warranty so that I can have repairs taken care of easily and quickly.

I first reached out to Sears in April for assistance
After waiting two weeks for a repairman to arrive, he came to the house, looked at the machine and told me he had to order a part.
I waited another two weeks for the part to arrive and for the repairman to come back to install it.

A new repairman arrived the second time. This one diagnosed a different problem and said the first person made a mistake. This person too said he could not do the repair because it required a part to be ordered.

I again waited another two weeks for the ordered part to arrive and the repairman to come back.

The repairman came back with a coworker and disassembled the stacked machines leaving the dryer in my kitchen blocking the pantry. When he began to work on the washer he discovered he ordered the wrong part and could not fix the washer.

He reordered the correct part and scheduled a repair for two weeks later. He left and the dryer stayed in my kitchen blocking the pantry.

I called to complain about the poor service and mistakes and was sent a $20 gift card for my trouble - mind you we are a family of four and have not been able to do laundry at home for weeks now.

The part arrived a week later and a different repairman showed up alone to install the part. He installed the part and because he was alone he left the dryer in the kitchen, unattached and unusable.

This week I was finally able to get help putting the dryer back myself so that I could use the washing machine, which I had been told was fixed.

The washing machine does not work. It will not even turn on.

I am beyond frustrated with Sears and their repair staff which have proven unable to do their job at every turn.

At this point I want a new machine and want this to end.

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11:42 am EDT
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Sears washer dryer combo unit

I bought a washer dryer stackable unit from Sears in August 2015. This past month it starts making loud noises during the spin cycle, finally it stopped spinning. I call sears repair service to come in to fix it. The repairman came on May 17th and spent an hour testing and taking it apart. He said we needed a transmission and basket replaced and there may be more damage after he takes it apart. The parts were ordered and delivered and they came today May 26th to repair the unit. After working on it for 2+ hours he concluded that the unit could not be repaired. The warranty only gives me $500 towards a new unit. I feel that an appliance that is less than 2 years old I should be replaced. I've been a sears customer for over 30 years and have purchased many appliances over that time. Thank you for your consideration on this matter.

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V2828
, US
Jun 03, 2016 8:39 am EDT
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Purchased date from Paramus, NJ - 9/1/2014 SC#: [protected] Amount: $706.87 Protection Agreement for 2 years $308.74 The washer was malfunction since Aug 2015, the water filled up to the top, it flooded and damaged my basement twice. The technicians came in my house 4 times in 2 months (Sept & Oct 2015) but the problems still exist. The Sears COMPLAINT #: KMM51336767V55086L0KM.

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About Sears

Screenshot Sears
Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

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9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

Overview of Sears complaint handling

Sears reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Appliance repair (microwave) unresolved by sear home services (transformco) was posted on May 15, 2024. The latest complaint craftman replacement was resolved on Sep 19, 2023. Sears has an average consumer rating of 2 stars from 2947 reviews. Sears has resolved 944 complaints.
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  1. Sears contacts

  2. Sears phone numbers
    +1 (847) 286-2500
    +1 (847) 286-2500
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    +1 (800) 665-2127
    +1 (800) 665-2127
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    Sears Home Services
    +1 (866) 850-0518
    +1 (866) 850-0518
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    New Orders
    +1 (877) 550-9254
    +1 (877) 550-9254
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  4. Sears address
    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
  5. Sears social media
Sears Category
Sears is related to the Department Stores category.

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