Pick 'N Save
Reviews and Complaints

Went to thee Worse Pick n Save on 23 Ryan road and a Manager there got just demonic ugly with me for… Telling her the price of a vase I wanted to purchase with the flowers I had. Nobody in the floral Dept. waited ten mins. After paging someone (one of the other employees) twice, still, no service. Looked at a vase for 3.50 and grabbed it and walked to the self check out with the young lady that attempted to page someone to floral Dept. Where she helped me check out and found no price tags on the vase, I told her the price and she needed to confirm it with a Manager who was standing a few feet away, the Manager, after being asked priced the Vase at 5.00 in which I politely told her the price was 3.50 and suddenly she gets this nasty ungodly mouth and attitude with me that set me back on my heels in shock, I quietly said, relax relax, I’m only trying to tell you the price of the vase, suddenly, she snaps out of it and says, I’m sorry. This has been my experience shopping there at least on 6 different occasions where almost everyone of the people there has this really crappy smart mouthed or mean mug disposition. I just moved to this area and NOW, I’m fed up and will share my experience with everyone I know. I was a business / Barber for 43 years, I know a few people and, today was my LAST torturous and gut wrenching shopping at Pick n Save.

I called "customer service" (NOT the USA, but the Phillipines!) last week Tuesday, 9/19/23, case#[protected], as all the picknsave.com websites were not accessing the website(s) such that I could "view" the weekly ads and or "clip" any shopping coupons. (May(employee)in customer service)

Error Message: ERR_HTTP2_PROTOCOL_ERROR

So, now it's a week later, 9/26/23, and I STILL CANNOT access ANY picknsave websites! I called again, and again the Phillipines, said they sent me an email which is supposed to rectify your error. However, I received NOTHING from anyone employed by Pick N'Save at all! (Kathy(employee)in customer service) Kathy went back and forth 3 TIMES to a supposed technician and after waiting multiple times for them to respond and or correct the situation, I HUNG UP!

Error Message: ERR_HTTP2_PROTOCOL_ERROR

I gave "May" all my PC computer infromation last week and still no response and no website ACCESS!

No answers as to why, other than try a different browser (I'm using MS Edge) or "apps" on a smart phone!

I am 69 years old. Pick n Save will not mail deliver their weekly ads anymore and even so, I cannot access "digital" coupons without "digital" website access! I DO NOT have my cellphone glued to my hand at every moment of the day and as such, I am NOT an "apps" user which all these young people do not seem to understand. So advising me to use "apps" is virtually useless to me.

ISSUE NEEDS RESOLUTION ASAP!

OR I STOP SHOPPING AT PICK'N SAVE AND ADVISE EVERYONE I KNOW OF THE DIFFICULTIES I' VE ENCOUNTERED.

Ruth ([protected]@wi.rr.com)

I ve been shooping at Pick n save (Copps) primarily for 40 years in Wisconsin Rapids WI. Good service, decent products, clean store and good deals are the norm.

The digital coupon app is a unnecessary time killer. I can still get deals by using my phone number at check out. The hoops that you have to jump through using the digital coupon app to clip a coupon to get the savings is ridiculous. It is not user friendly, nor is it beneficial to me. I dislike using it enough to write a review and avoid it all together. If I dont get a deal at check out that is on a digital coupon, I go to the service desk and have them give it to me there. Kind of defeats the purpose for Pick and Save but it gets the job done for me. If Pick and Save wants to play hardball and insist on using this nonsense, there are other stores in the area that are good too.

I told the service desk how unhappy i was using the digital coupon app and asked them to pass it along to the powers that be. I was told that they wont listen to the employees. That's Pick n Save 1st mistake.

I had what to me is an angering experience at the 1129 N Van Buren store.

I shop there daily since my apt bldg is directly next to the store. I spend a substantial amount of money there too. My name is Ken Wais, you can check your backend dB to see most likely I spend an average of 250 per week there, maybe much more.

Today, due to some problem with your checkout station a purchase for Epsom salt, which I have the sales receipt and was clearly paid for, somehow was not registered on the checkout register. Most likely a bad RF read. Instead of ignoring this, the jerk who attends the area had an employee, run after me before I left the store, and let me know I had NOT paid for sthg. I go back and show this idiot my sales receipt and he says oh well it was the machine, etc. Doesn't apologize and I go on my way. This angers me b/c he should never have done this considering the substantial sums I spend there daily. But also, he should have apologized and begged my pardon. You need to discipline this person.

I am writing because more than on incidents have happened when I've shopped at my local pick n save. They follow me around the store and might I add I've never stoled anything from the store and I've called more than once and nothing has been done! When I'm checking out they stand over me and they don't do it to anyone else. I went to buy soda and it was a digital coupon and the guy that was working wouldn't fix it and I had only used my coupon twice for it on June 14th and the day inwent back in to use my other 3 were on June 22nd. I do in home health care and I shop for my clients and they give me problems about that too they have their own phone number and asking me to provide proof of it is not very professional and sending an employee out to my car to count my sodas because I scanned too many and wanted to just grab the extra 2 I scanned is unprofessional too. It's every day I'm in their something happens and I'm sick of it. I'm seeking an attorney because this is slander. I've called over and over and unless something is done about it then I will seek advice from an attorney. No customer should have to feel like a criminal or feel as if they should take their business elsewhere. I spend over 1000.00 a month in this store!

went to fill up at station and card wouldn't work same with telephone number. went inside and attendant said to pump gas and return inside and he would take care of it inside. filled truck and gas can went inside and he couldn't get card to work either so he put in telephone number and then inserted credit card and it didn't take off the 80 cents a gallon so i am out 28 dollars and all he said is i'm sorry but you can still use it. the only problem is i will not need thirty five gallons of gas for at least another 2 or 3 months as i don't drive that much anymore. any help i can get for this problem will be appreciated. thank you valued customer [protected]

I use to work at the one in West Allis, WI. I thought they were ride to me because I had previously worked there, but I recently moved to Menominee Falls, WI. I went last week to the Pick N'Save here with my service dog and was again tested like [censored] by management because he was with me. I was told I was not allowed to have him in the store, not asked if he was/is my service animal. Needless to say I will NEVER shop at ANY Pick N'Save again.

I have been a loyal customer to pick n save for over five years now and to the location in Milwaukee Wi located in midtown. I’m disgusted and disappointed in how the food is I have been these last two months to that location and wasted over $200+ on spoiled meat and food even the milk was spoiled but there’s still plenty of workers putting out this spoiled food. The store is even starting to smell rotten I had to complain this time because my daughter has gotten sick behind spoiled meat I thought I could run to pick n save today after they claimed on the news to have cleaned up the location. I bought something I was missing for soup and a few other things but one stuck out and it was salami my daughter wanted some. When she made a sandwich she thought it was okay and begin a hours later hurling all over the place. I’m attaching pictures of the meat and the receipt it was purchased today. At this point I was my money back for all the rotten food and I won’t be stepping into this location ever again.

I purchased 35 gallons of gas at BP station in Fond du lac on 138 West Scott Street. on 12/17/2022 at 9:56 amYour system was down and I could not use the points

My fresh perks card # is [protected]

A copy of my receipt is attached

I was at the Hales Corners store on Friday Dec. 16, 2022. I noticed the sign up above a gondola rear end of 4x Fuel Points on Friday. I take out my phone and wait for it to turn on to reach to scan the QR code. Then I had to download the app to clip the coupon to my Rewards Card. I was not sure of my password, but I did guess right to log into my account to clip the coupon, which I did and showed in my coupons, along with 4 other coupons I clipped the night before. After checkout, the 4 coupons I clipped the night before registered, but not the 4X Fuel Points. In trying to call Kroger Headquarters is no good, as they are so busy with other complaints that being on hold is ridiculous!

The whole store is disgusting. It is the closest grocery store to my house. I don't drive. I have to shop where it's walking distance to home. The location is the one on 67th and National in West Allis. The rotten orange was a few weeks back. The paper in the bean salad in the deli salad area was from December 5th. That was yesterday. Don't tell me it's shortage of staff. Who is working should be paying attention to quality and cleanliness. Quite regular I see outdated food throughout the store. I even stopped someone working in the dairy area. I found some outdated yogurt. I stopped the young guy restocking. I said Sir. Do you know what FIFO is? He didn't understand what I said. I said First in and First Out in accordance with Serv safe of Wisconsin. You need to rotate the stock. Throwing out the out dated food. He said He's new. I said Your manager didn't train you how to stock? He didn't answer on that.

Tastes fishy do you cook chicken in same grease as fish? Being a cook I worked at place that stored everything in same fridge not a problem. If everything is dated and properly covered or else it will taste like other things in fridge. I have been noticing this for some time at a few of your stores do the people working with the dishes have proper training to work with food. That's kind of like burger king serving meatless meat on same grill that they make regular burgers. Pretty nasty. Feel this is matter for health department though. And chicken seems under cooked.

I recently went to the Pick N Save at Miller Parkway in Milwaukee. I had about fifteen items. The Cashier was more worried about their cell phone, then running the register. Twice through checking out my items, I had to say what are we doing now as the cashier was more into their cell phone texting then doing their job. Employees cell phones should not be allowed at the registers. This was just plane ignorant.

I was just at pick and save to use my otc card never had a problem with healthy food options and not my first time using my otc card * healthy benefits for food and medical typ etc i bought 2 bags of kroger trail mix the guy Brian says on recite that checked me out was okay at first and scanned my card and said didn't take anything off I said no there is a button you have to press its a special card * I know this from the younger ones from asking a manger to show them and I see them say you have to do this type somethan in and boom takes it off I tried to tell him he would not call a manger over only scanned my card and told me if i was paying cash or putting my things back he would not keep trying my card or calling any one over go to the service desk I cant help you I go to the service desk she was very rude to me and told me she could not help me and was not the store's problem that my card didn't work she wouldn't even try I did pay for my things and left i will never go to any of your pick n saves this is not the first time i have been treated like this the attudes need to stop sorry you hate your job but don't work customer service if you cant help any one or be bothered with it please train your customers for all types of cards or to learn to ask for help thank you for your time but i will no longer go to your shopps

On July 10, I went to the Pick N' Save store at 1100 E. Garfield in Milwaukee. I am a frequent customer because I don't have a car so I have to carry bags. The employees were not nice to me, except for the one young man who ended up apologizing to me. So I paid for my groceries at 9:47 pm on July 10 and then walked out. My #14 bus leaves just after 10 pm. So I walked over to it. Then suddenly the security guard snatched my bag from my hand and yelled at me. At the first moment, I thought someone is robbing me. Because it was dark outside, and I didn't recognize who it was at first. He humiliated me in front of the other customers on the street who were also walking out. We went back inside because he told me I hadn't paid for the groceries, and violently shook my cake. I was very upset about it because it was like the Italian tsunami version of the cake. I get profiled because I'm white. That's what I think. But they also use their phones at work for games, videos, etc., so maybe they're not paying attention to what they're doing. So they messed up my visit. Their shift supervisor Adriana (I think) asked me not to come to the store because I was arguing. I was frustrated. That was it. Needless to say, I have had post-trauma for a long time. The events like this cause me to wake up post-trauma. They don't ask me if I need an ambulance or if I'm okay. So I went back home afterward to deal with the trauma: to lack in war scenes as they were real or I couldn't control them until it was over. Just gave you an example to understand what I have. And I also missed the #14 bus. The Security and shift manager got it wrong and the manager seems proud to be a manager instead of working for Pick N Save. I am unable to return to this Pick N Save, but I have no store nearby to go to for groceries. Also, I can't afford bus tickets. So it was convenient for me to use this Pick N Save. And if I don't have bus tickets, I'll walk. Where am I supposed to go shopping now? There is no more store like this within a walking distance. I don't harbor any anger or anything like that towards your employers.

I do have to say that pick and save does have some good bargains. But they have a stupid digital coupon thing on your cell phone which really really really frustrates me to the point of increasing my blood pressure. For example, I had to call Customer Service before I went to pick ‘n save to find out how you use your digital coupons. She said go into the digital coupons and scroll down the ENTIRE list, which is time consuming, and put them in your shopping list, or you can scan the code in the store and add the item. I wanted to add the coleslaw because it was $.99 with digital coupon. I got to the item and tried to scan the code, I couldn’t. I asked another customer how to do it, it was confusing. Then one of the workers came over and told me how to do it. On my way home I remembered that I forgot to add the coleslaw. I do not have time to scan down the 100 some plus items that you have for the digital coupon. It does waste my time. After checking out I had to go to the service desk because some of the items did not come up as digital price . There was another customer there who was shopping with her husband‘s card. She did not get the digital coupons because they were on her husband‘s cell phone, which she did not have.but she did ask if her husband could come back with the sales receipts to get the digital coupons. She said she was also frustrated and that pick save should take into consideration the customer. I am sure there are more customers, than me, that have the same complaint. So please make it easier for us customers who are in their 60s.

To make it easy for the shopping customers that look at your ad and see the good deals, but when they check out they didn’t get the deals. There are people that do not have a cell phone or do not bring the cell phone shopping with them. There are also a lot of people that get frustrated and confused trying to figure out how to use the digital coupon that they don’t even use it, because of the frustration of causes. I don’t know how many times that I shop at pick and save, because they do have good bargains. I leave they totally frustrated saying, “ I don’t know why I shop here. It is too confusing trying to figure out how to use digital coupons and, and sometimes I don’t even have my cell phone with me.