Sears

I've been a Sears customer for 30+ years. Have purchased most of my major appliances from them. The drop in Sears product and service is breathtaking. To illustrate:

1. Product: After a 26 year old Sears Kenmore refrigerator finally needed replacement, I purchased a Kenmore Elite model in 2018. After 4.5 years of service, the compressor needed to be replaced. I came to find out that the compressor is an LG part, which is notoriously unreliable. After reviewing my warranty, which states "Sears will replace, free of charge, within 5 years of purchase", I scheduled an appointment with Service Home Services.

I ordered a toolbox on Black Friday. I received an email telling me to pick up the item at the nearest Sears, 30 miles away on Dec 6. I borrowed a vehicle and drove there only to be told it wasn't there. I called Sears.com and was told an investigation would be done and wait 24 hrs for an email. I called again on 12/10 and was told to wait on an email but to appease me for my troubles, UPS would deliver. 12/19 I called again. Told a further investigation would be done, wait for an email. I have yet to get an answer, a toolbox or my $117 refunded. I can promise you that I will never shop at Sears again and will also inform my family and friends of their unethical business practices.