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Kenmore Customer Care Service

Sears Brands, LLC

8330 Hansen Rd.
United States - 77075

Customer Support Phone Numbers

+1 800 549 4505(Retail Customer Care) 9 0
+1 888 536 6673(Product Questions) 0 1
+1 800 326 8738(Sears Product Installation) 0 0
+1 800 366 7278(Sears Parts Direct Inquiries) 1 0
+1 800 469 4663(Sears Home Services Inquiries) 0 0

Kenmore Complaints & Reviews

Kenmore / washer and dryer

Deanne & Robert Cochran on Aug 21, 2017
Our wash machine is 5 or 6 years old and dryer about 4. They both have stopped working... The dryer about 2 months ago, bought a heating element from Sears, put it in still doesn't heat up... Washer just stopped spinning, doesn't wash or spin out. Just fills up and drains... We...

Kenmore / kenmore elite refrigerator

CLynneA on Jul 6, 2017
Bought a Kenmore Elite Refrigerator from Sears as well as all my other appliances that we bought when we built our house a little over two months ago. We've had to repair the dryer, the dishwasher, and now the refrigerator is broke. It will not stay on. We have replaced the fan and the...

Kenmore / kenmore series 100 washer & dryer

Brenda mize on Jun 10, 2017
Worst washer & dryer I have ever owned. The washer doesn't get cloths clean, barely agitates and doesn't fill with enough water even on deep cycle. The dryer doesn't even get cloths dry after 60 minutes. I have been so disappointed with these products. I will replace as soon as I can after...

Kenmore / Kenmore refrigerator

Pieceofcrap on Feb 1, 2017
I purchased a Kenmore refridgerator from Kmart 18 months ago.It broke already.the refridgerator stopped working, but the freezer does work but the freezer gets ice stuck in the output.it was making the most irritating loud noise then after 1 week of noises the fridge stop being cold.now...

Kenmore / Kenmore appliances

Kim Anderson on Jan 26, 2017
Why are they selling appliances that last 2 years, I'm pissed off and will never purchase any Kenmore appliances and will let everyone I know to not purchase any Kenmore appliances the products sucks and are lemons and Sears wants to make money with their high cost warranty because they...

Kenmore / Dishwasher model number 665.1355 or 1356

Cassandra Zimmer on Dec 25, 2016
12-13-2016 I don't know my client number It caught on fire and fire dept was called to put it out I lost 4 rooms of laminate flooring and 2 rooms of carpet Smoke damage throughout the whole house cellular blinds could not be cleaned. Wood ceiling damaged cabinets damaged quartz countertop...

Kenmore Appliances / Kenmore elite duel fuel oven

tenny10 on Dec 15, 2016
the control board /clock panel when out on my Kenmore elite duel fuel oven/range and sears said had to have a tech.come to house to order part, when the tech. got here he looked at the back of stove and said yes the control board was burn out and said that he couldn't fix it because they...

Kenmore / Induction stove w/true convection

AubreyCoker on Sep 20, 2016
On September 17, 2016, I was baking a batch of cookies in my Kenmore range/induction stove/convection oven at 350 degrees Fahrenheit. When I went to open the door to check the consistency, the oven door exploded, sending shards of glass everywhere in my kitchen/dining room. I have taken...

Kenmore / Washer and dryer totally unsatisfactory

James T. Johns on May 21, 2016
Washer damages towels & washcloths. Dryer leaves no-iron garments having to be ironed. What has happened to Kenmore? I've used Kenmore appliances all my life (now 84). Don't know what to look for now. Bought from Sears in December, unable to shop for something better. Request refund or replacement with something reliable.

Kenmore / Kenmore Oven fries electronic control board

BentNose on Apr 9, 2016
We own a Kenmore Elite Gas Range, model 790.77533800. I believe this stove has a design flaw. At the back of the stove top, there is an oven vent that channels hot air from the oven up into the stove control panel area that is located at the back of the stove top. We had to replace the...

Kenmore / Side by side refrigerator

Reviewer50581 on Mar 1, 2016
We purchased a new Kenmore side by side refrigerator in 2009. It was replaced under warranty less than 2 years after purchase. Now, less than 5 years after replacement, it has failed again. The Sears repair guy said the coil was bad and it would be cheaper to buy a new refrigerator. We have...

Kenmore / Repair Service

Veronica 25 on Feb 12, 2016
We have a Kenmore range which almost went on fire. Turns out that it was the board that had gone bad and resulted in the plug attached to the machine melting . Called service, was told a repairman would be to my house in two weeks. Told them that was ridiculous because we can't cook...

Kenmore / Refuse to resolve an issue

larrystone on Nov 30, 2015
Lower oven heating element melted in half burning thanksgiving dinner and my hand oven caught on fire and want even on and would not shut off almost catching my house on fire had to pull away from the wall and unplug it seats and kenmore and the manufacturer of the stove state there is no...

Kenmore A/C / Their items aren't long -lasting

eddyf on Aug 28, 2015
Don’t deal with Kenmore A/C is horrible company and all their items aren’t durable at all. I have their air conditioner, but it broke after 2 months. I decided to contact the customer services and hoped that they would help me to change the air conditioner or provide any other help. But I...

Kenmore / Rust and Peeling

Reviewer31766 on Aug 19, 2015
Hello I have a Kenmore Elite Washer which is about 3 years old and has started to rust. It is in the area where the bleach is put in. It appears the bleach is corroding the paint. It seems to be due to a poor design of where/how the bleach is put in or the part has not effectively sealed...

Kenmore / Quality of product and customer service

Sheri Lint on Aug 5, 2015
I am extremely disappointed in the lack of concern, customer service, and quality of your product that I feel the need to send this letter. I purchased 4 major appliances approximately 11 months ago. I wanted to purchase a "good" brand and something reliable that if by chance I needed...

Kenmore Elite Refrigerator / Product defects

Carmella Smyth on Jul 17, 2015
I purchased a Kenmore Elite refrigerator from the local Sears in September 2014. Found an error on the fridge screen which also shut down the door controls (water, ice). The part was ordered and repair man showed up after two weeks. He replaced the part, which apparently was freezing...

Kenmore Upright Freezer / Pick up

Rejr on Jun 4, 2015
We bought an upright freezer from sears outlet ( 1357 Franklin Mills Circle) on 5-11-15 ( Monday ) and return on 5-16 15 (Saturday ) due to not working and it was scheduled to be picked up on the following Tuesday which was 5-18-15 ( Monday ), somehow it was not picked up on that day. Ever...

Kenmore/elite 25 french door refrigerator / Poor cooling, black mold

jts_houston on May 28, 2015
Around 5/15/2015 we placed a service call for water "leaking" on the sides of the water/ice dispensing area. The water was not emanating from the chute area. Service was scheduled for 5/28/2015. Later that day I decided to look into the dispenser and I noticed heavy black mold (picture 1...

Kenmore / faulty control panel

sharminson on Apr 23, 2015
I have a Kenmore electric range model 790. Last night I was preheating my oven & the control panel sparked and started smoking. I was able to unplug it immediately & didn't have an actual fire. I have seen multiple other people with the same issue. I'm requesting that Sears repair/replace this part as it seems to be a manufacturing defect.

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