Kenmore Complaints & Reviews

Kenmore / Kenmore Electric Range Model # 970C503

Oct 16, 2019

Bought a stove 08/20/17 and have had problems with it that past year today being 10/16/19 it would not work. Stove, oven and lights. Called Kenmore and they said there is nothing they can do!!! Seriously, not even 3 years old and it is done for. Not to mention that we would have the stove...

Kenmore / kenmore refrigerator 106-5112

Oct 15, 2019

We purchased the refrigerator in May of 2016 and added a 3-year extension. On February 15, 2017 all of the LED lights went out. Service fixed them. The cost would have been $582.64, but, as we had the warranty, we didn't have to pay. Now, all the LED lights are out again. So in two year...

Kenmore / kenmore elite built-in oven not working right

Oct 09, 2019

I purchased a $1400 Kenmore Elite Built-in electric oven about 3 years ago from the Sears store in Tifton which has since closed. Before the warranty was out it started smelling like wires burning every time I turned it on so I called Sears repair. There was a burned wire in the part he...

Kenmore / refrigerator

Sep 22, 2019

Approx 2 years ago I purchased a refrigerator from sears at the aurora store in Colorado. Recently on August 9th it had the annual service I mentioned the ice maker wasn't working properly they said it was probably due to debris and once cleaned it should work better. Shortly thereafter it...

Kenmore / electric range

Sep 12, 2019

Kenmore I bought this range in june the spring of 2016, the glass from the oven door just suddenly broke. On 6/20/2016, I spoke with karen, one of your customer representatives from sears, and she helped me order a new glass. Today, my daughter and myself were sitting in the living room...

Kenmore / sears kenmore side by side refrigerator model 253.[protected]

Sep 11, 2019

Kenmore Our Kenmore side by side began smoking and burning in the middle of the night last night. This is a known issue with many of your models. If we hadn't have been home it would have burnt down our (cedar) home and likely would have killed our dog or my daughter or disabled mom. There...

Kenmore / kenmore elite wall oven malfunction

Sep 07, 2019

I hate to do this, but I am disgusted with your product. I have a Kenmore Elite Wall Oven (which had been serviced twice prior to this incident) which was not baking food effectively. I went to the store and bought a thermometer to check the actual temp of the oven. Set to 350 and 20 minute...

Kenmore / kenmore frontload washer, that dries as well

Aug 31, 2019

After re modeling my kitchen last year, which is very small, I got rid of my Maytag washer & mini dryer and went to Sears searching for a stackable washer/dryer, upon telling the salesman about my small kitchen he suggested this washer that also dries, so therefore I would only have one...

Kenmore / kenmore refrigerator

Aug 26, 2019

We bought a refrigerator through Sears 9/2015 and on 8/15/2019 the refrigerator and freezer stopped working. Nothing in either compartment was running and everything was warm. We called immediately to sears/kenmore service department to schedule a time to have it looked at and fixed since...

Kenmore / kenmore electric oven

Aug 12, 2019

Kenmore My oven glass front door fell off out of the blue today while cooking I had my grandchildren here and thank god they were not near it when it happened especially the baby crawling or we would have a law suit I read about this problem online and there are hundreds of people that had thi...

Kenmore / kenmore elite high efficiency washer model 796.2927# 5.2 cu. ft.

Aug 10, 2019

Kenmore We purchased this washer and dryer as a set from Sears on 5/20/11, and several years later noticed rust around the liquid bleach compartment and sides of the detergent compartment. We finally contacted the service department of Sears - A & E Factory Service and they came out to our home on...

Kenmore / elite refrigerator

Jul 31, 2019

My four year old kenmore elite refrigerator that I paid $3, 000 for died on july 6th. It worked fine in the morning and was leaking water from the ice bin and was completely warm when we got home after being gone for the day. I immediately called sears and was told it would take 10 day...

Kenmore / kenmore front load washer 796.[protected]

Jul 30, 2019

I purchased this washer in 2015 brand new, it has been 4 years and it was fine, it broke down and the technician came out and charged $89.00 to tell me that it needed a part that isn't available anymore, he said LG makes this washer and they change parts frequently so that part i...

Kenmore / kenmore refrigerator

Jul 15, 2019

We purchased a new Kenmore refrigerator April 2018. In July 2019 the refrigeration section went out and we lost hundreds of dollars of food. The Kenmore appliance repair said we needed a new fan for $400 (plus the service fee of $185). In addition to that they needed to order the part and...

Kenmore / kenmore elite refrigerator

Jul 08, 2019

I moved into a rental unit so I was not sure on the history of fridge. I immediately noticed a smell- and went on the endless search for the source like all the other people. I thought I was losing my mind. Since it appears Sears/Kenmore has no answer to these complaints I'm getting the...

Kenmore / kenmore refrigerator

Jul 01, 2019

Kenmore sucks have a grab n go refrigerator purchased november 2015 and is now out of commission! Cost me almost 200 in food, does any company take pride in their product? Im so sick of these big corporations sticking it and breaking it off in the consumers. Its time to humble up and work...

Kenmore / washer

Jun 27, 2019

I bought my washer back in January and I've had to use the warranty twice because there are bad parts in my washer. The last guy that was here and said he'd basically replacing everything in my washer, and now I've been without a washer for about a month and it's STILL not fixed. They've...

Kenmore / elite refrigerator

Jun 24, 2019

Refrigerator stopped cooling after 3 years of use. I paid $110 to my local appliance person to tell me it was was obvious that the compressor was leaking freon and needed to be replaced. I contacted Kenmore for a warranty-covered replacement. Kenmore transfers me to Sears (case# 635-4191...

Kenmore / kenmore elite refrigerator 73167 28.5 cu. ft french door

Jun 23, 2019

We purchased this Kenmore Elite on November 28, 2016. July 9, 2018 refrigerator stopped functioning. We lost all food in the freezer along with dairy products. A representative requested that we unplug the refrigerator and re-plug in; refrigerator began to work but not for long. We filed...

Kenmore / washer/repair service

Jun 13, 2019

I am writing this because I am at my wits end with the incredible bad service and support I am receiving from Sears/A&E/Sedgwick on my Kenmore washing machine. Back on February 14th our Kenmore washing machine broke and we called for a service visit. February 15th a technician arrived and told...

Kenmore / kenmore side by side refrigerator with grab-n-go door

Jun 12, 2019

I bought this refrigerator in October 17, 2016. The compressor went out on June 2, 2019. Not even 3 full years. Our last refrigerator lasted 14 years. When we called it would take 7 days to send someone out and cost $95 and they only paid for the part. Then it would take another 10-21 day...

Kenmore / bottom freezer refrigerator

Jun 12, 2019

Purchased this refrigerator to replace an older whirlpool. This was done in nov, 2018. Delivered nov 23. Starting hearing a very loud hum and wasn't keeping food cold. I adjusted temps as I called on may 12, may 13 still wasn't cold. Asked for service. Apt for may 20. Took time off from...

Kenmore / kenmore induction range 790 - explosion

Jun 05, 2019

Kenmore On June 4, I was using one burner on the stove to steam vegetables, turned the stove off, and suddenly there was a large boom and flash. The stove exploded and tripped the breaker. After restoring power, the oven worked normally, but the stove had no power only showing error code 31. Thi...

Kenmore / model 796.3151#21#

Jun 05, 2019

Kenmore Washer is rusting around bleach dispenser and inside by detergent holder. This machine is only about 6yrs old. Bought this washer and dryer because was told one of the best. These machines are not cheap. Have tried all remedies with no help or lasting about a month. Now I'm told that I...

Kenmore / elite washing machine

Jun 03, 2019

Kenmore The inside of this washing machine is rusting horribly. Flaking off to the clothing, and seems to be spreading. I have tried calling and continue to get transferred then hung up on. It's a washing machine and should be RUST resistant correct? Water is running in them so why hasn't there...

Kenmore / kitchen appliances

May 21, 2019

We bought a Kenmore Elite kitchen suite in 2016 for our retirement home. Microwave/Convection Oven/Oven Warming drawer 4-Door Bottom-Freezer Refrigerator w/Dispenser - Stainless Steel Dishwasher. In the 4 ensuing years we have had - the refrigerator compressor fail TWICE! - the oven/microwave...

Kenmore Elite (Sears) / kenmore elite top-loading automatic washer - model 796-3151#21#

May 09, 2019

My name is Callie Williams and I purchase a Kenmore Elite Top-Loading Automatic Washer, Model 796.3151#21# in 2013. The technician came to my home today May 9, 2013 to give me an estimate of the repair to fix the washing machine. He told me it would cost $539.00 to do the repair. I have...

Kenmore / kenmore side-by-side refrigerator, model# 106.5113

Apr 10, 2019

I'm writing on behalf of my elderly Mother, Mrs. Roxie Falconer. Would like a replacement refrigerator based on the following: Purchased refrigerator on or about Jan/Feb 2018 from Sears 24 Jan 19 replaced refrigerator motor 20 Feb 19 replaced ice maker motor 8 Mar 19 replaced ice maker...

Kenmore / 600 series vacuum

Apr 07, 2019

I purchased a 600 series canister about a year ago and it is TRASH! It was a waste of 260.00 plus bucks! The suction is good but the maneuverability of the canister is a ZERO. The wheels WILL NOT ROLL OVER THE CORD! When you pull it too hard to get over the cords it then tips over - it...

Kenmore / elite refrigerator

Mar 29, 2019

Purchase this $3300 Kenmore Elite Refrigerator in August, 2015. Within one year need new computer board replaced. September 2018 new compressor replaced. Now refrigerator not working again. Always takes Sears to send technician at least 1.5 weeks to get first available appointment after...

Kenmore / bad odor coming from refrigerator

Mar 25, 2019

To the complaints department : Sears/ kenmore elite french door refrigertaor I purchased this refrigerator two years ago. I bought the home protection service as well. I have called over 10 times complaining about the issue with the bad odor smell that is coming from the fridge . It...

Kenmore / kenmore #72372 refrigerator

Feb 19, 2019

Purchased 9/16/14 with 5 year master protection agreement. Sales check # [protected]. Phone #[protected] & [protected] called 800-4myhome on 2/9/19 to request repair since it stopped cooling. Earliest appt was 2/15/19 but since this was considered an "emergency" I would receive a call with a...

Kenmore Refrigerator repair quote 1-11-18 / sears neglected to properly assess a loud noise prior to warranty expiry 10-2018

Jan 11, 2019

We purchased the Kenmore Refrigerator 11/2014, immediately we had several issues with the left door, service attempted to replacement attempts 2 times before correct part shipped and installed. On 6/22/2016, the refrigerator unit fails and I scheduled repair service; the technician diagnosi...

Kenmore / microwave/convection oven model # 790.[protected]

Jan 08, 2019

January, 2017 I made a purchase of all my appliances for my new home in Texas, one of which was a Kenmore Microwave/Convection Oven Model # 790.[protected]. The unit was installed mid March, 2017 in my new residence in Texas. With this purchase I bought a Master Protection Agreement, good...

Kenmore / washer

Jan 01, 2019

The washer stains our clothes. After numerous calls to Sears and several detergents used, still the washer continues to stain clothes. Sears recommended I contact Kenmore directly. I need something done immediately. I spent a lot of money on this product along with the protection plan for...

Kenmore / kenmore elite microwave

Dec 21, 2018

I purchase a Refrigerator, stove and over the stove Kenmore Elite more in Sept 2018. In October 2018 it is now not working and throw all my kitchen appliance off. When calling sear regarding the I was told my warrant end September 28, 2017. So, I was told that I was 5 days too late. I have...

Kenmore / kenmore elite washer

Nov 24, 2018

Kenmore I purchased a Kenmore Elite Washer in 11/2012 that has extreme rusting around the bleach dispenser to the point that the dispenser is barely attached. Rust is getting into the machine when washing and ruining clothes. I do not expect a new washer, but would appreciate a credit towards the...

Kenmore / double oven

Nov 17, 2018

I purchased a double oven around 16 months ago. I have used the bottom oven about 3 times. One week ago I used the self clean on the top and bottom for the first time. After I did the bottom, it broke. When I called to set up a repair I was told I needed to buy the warranty- by many...

Kenmore / wait time/ broken speaker

Nov 15, 2018

In the past I have been very happy with this particular location in Buffalo NY (may be listed at Kenmore NY) store # 6181 intersection of military and sheridan, but something as gone terribly wrong. 1) one of the speaker screens has been broken for a very long time. Why cant they just...

Kenmore Elite Double Wall Oven / waiting for the piece I ordered to come. need the oven for thanksgiving

Nov 12, 2018

I called sears to schedule a repairman to see what was wrong g with my oven. He was very nice and diagnosed the problem and ordered the part. I told him I needed the oven to be working properly for thanksgiving. I've spoke to numerous associates in regards to the part and no one knows when...