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Mustafa Centre Customer Service Phone, Email, Contacts

Mustafa Centre
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www.mustafa.com.sg
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1.4 2 Reviews 48 Complaints
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Mustafa Centre reviews 50

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12:38 am EDT
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Mustafa Centre Upgrade cashier attitude ray ban sales lady

It will be for better &pleasant experience to patronize Mustafa in the future when the cashier lady&Sales Lady (especially Rayban counter) are well-equipped with knowledge of simple Courtesy, Smiling Faces&good customer service.

We are the consumer and they are being paid to serve not showing bad attitudes that portray bad image of Mustafa Pte Ltd.. Do educate the staffs being it Foreigners/Pr or Singaporean to be well-mannered as how they want to be treated (empathy&intergrity). I do believe some of them are illiterate which were shown in their nonsense attitudes.

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11:33 am EST
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Mustafa Centre Lets play a part together we united.

Actualy to be honest, not all staff in mustafa are rude, majority of them are nice. I have to accept that some staff from mustafa are realy not helpful and rude. But somehow some of the customer can also be rude. I have seen a customer shouting at an innocent staff while the staff there is trying he/her best to help the customer. Lets we all play a part. To learnt to be more kind towards one another and care for one another, Instead of keep on blaming the staff in mustafa,, lets all of us be fair with one another, dont think all staff in mustafa is bad, only those that isnt .. im realy sorry about that, but one thing that they all should know... their are human being we are also human being, and we too have emotions. So lets play a part.

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Mustafa Centre complaints 48

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1:36 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to bring to your immediate attention an incident that occurred during my recent visit (10-5-24) to Mustafa. Unfortunately, my experience was marred by the unprofessional behavior of one of your security guards. (Video attached) During my visit, I encountered a security guard who not only behaved rudely but also spoke to me in an extremely...

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5:12 pm EST
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Mustafa Centre Package was lost during shopping

Hi there,

I lost my package yesterday during shopping.

I recalled that I paid the item before returning to the jeans counter.I was looking around and I misplace the item infront of the racking area when I saw your guys walk pass it.Can you check if your guys,did he accidently took it by mistake as a lost and found item..

My phone number is [protected]

Regards,

Neo

Claimed loss: About 60 dollars

Desired outcome: I appreciate a response to get back the item

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11:50 am EST
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Mustafa Centre Staff rude behaviour at kids billing section.

The billing staff (tall Guy) at the kids section named M Ariffin as per the bill,

Just now at 25th Jan 2024 23:58, has behaved unprofessional stating that I have jumped the queue while billing.

I was standing all the way in line but the way he behaved has made me deeply hurt.

I don’t want to argue with him , so I have just moved as a gentleman.

But the behaviour of the guy was very inappropriate and rude.

If you have video recording , you can validate as well I was standing in line and did not jump the queue.

Added the photo and of the bill for genuine reference.

I am writing this so that this will not happen to other people.

Thanks,

Dara

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Is Mustafa Centre legit?

Mustafa Centre earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Mustafa Centre to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Mustafa Centre is known for their high standards and safety. If you're thinking about dealing with Mustafa Centre, it's wise to check how they handle complaints.

We found clear and detailed contact information for Mustafa Centre. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mustafa Centre has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Mustafa Centre's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mustafa.com.sg has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Mustafa Centre and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Mustafa Centre has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 48 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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1:11 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello Good Evening. Myself Suhas Shah from India and i had visited Singapore recently. Ihave purchased one In car holder CA76 from Mustafa centre ,vide invoice no CA 99970 dtd 20.11.2023 for SGD 8.50 It eas packed in condition hence ,we did not opened it for verification. on reaching to India, we found that , it does not contain phone holder and only...

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5:53 am EDT
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Mustafa Centre Low ceiling near the toilet at basement 1

I went to mustafa today and decided to use the toilet at basement 1. On my way out, I hit my head hard on the ceiling and I am having a huge headache now. Morevoer recently I got into a car accident and hit my head so I am still recovering from that.

I am totally disappointed and angry with the low ceiling and no warning signs posted near the toilet at basement 1.

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11:44 am EDT

Mustafa Centre Staff at the shoe section

11.35 pm on 22/09/2023. The staff is extremely unprofessional and rude. Upon asking to find me a shoe size, she just sat down and watched her phone expecting me find it myself. However after i tried to search the shoes were in a mess therefore she got mad about and started saying things like “ don’t know how shop but come to shop” this is an extremely disrespectful and disappointing experience despite being a regular customer. Please do something about the unprofessional staffs to prevent further unpleasant situations for your customers. We can at least expect this much from your service as being a customer.

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7:42 am EDT
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15/9/23 around 2pm-3pm I went to Mustafa lvl 4 make payment at the cashier, there is 1 China lady and Indian lady. When my parents is making payment at the cashier of the China lady one of the item the price was incorrect so we cancelled and the Indian lady asked the cashier why cancel. Nvm and I went to the Indian cashier there to make payment when my...

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6:31 am EDT
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Mustafa Centre Samsonite sales person attitude problem

Around 5:40pm I went to samsonite counter to collect my luggage and 1 of the samsonite chinese male staff stare at me and with a play down attitude. And keep asking who am I and challenge me showing his hand "come on"then when I walk over and stand infront of him, he still push me and said ur mouth u dam smelly and who r u. I need a answer from mustafa incharge and also samsonite incharge, what kind of attitude of the staff they hired and also I want the cctv video record on the day. Pls email me [protected]@gmail.com or gv me a call for update [protected] ASAP!

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6:14 am EST

Mustafa Centre Incomplete set of double rod garment hanger

Dear Sir / Madam,

Sub : incomplete set of double rod garment hanger

This is with reference to above subject matter.

I wish to inform you that we have purchased Leopard brand's "double rod garment hanger" from Mustafa Centre on 29th January 2023.

As we were trying to assemble the garment hanger, we have noticed that the box consists only 4 pcs of pipes whereas to assemble the hanger it should actually have 8 pcs of pipes

You can refer to Bill reference Merchant id [protected] & terminal id [protected] and you will notice that item no 1 under reference Mix Giken Dryer is nothing else but "double rod garment hanger" purchased for the sum of sgd 56.90.

As I have already incurred the transportation cost to take it back home, I request your good company to provide me a replacement (complete set) and deliver the same to our residence, address as follows :

Vivek V Datar

#05-08, Blk 75 (Lobby 2), Park East, Jalan Tua Kong, Singapore 457267

Kindly confirm safe receipt of this email together with supporting documents and doing the needful

Awaiting yours,

Best regards,

Vivek G Datar

Mob : [protected]

Desired outcome: Please provide me a replacement (complete set) and deliver the same to my home address as stated above

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5:12 am EST

Mustafa Centre iPad pro 11 inch, 2018 model

I have purchased iPad pro 11 inch from Mustafa on September 11 2022. My ipad was not getting on after 1 month , so when I went to apple centre they said that my product was showing out of warranty as purchase date is showing 2020. I have asked before buying itself whether it's second handed product but you assured me that it's new. You have cheated us. I need a new ipad at any cost from your side as my ipad is within warranty period.

Desired outcome: Please kindly refund or i want a new ipad

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1:43 am EST

Mustafa Centre Apple handphone 11 pro

I was told that Mustafa is AUTHORISED seller of Apple hp. On 2 June 2022 I purchased Iphone 11 pro from Mustafa. I was told to send my iphone to apple store if ever there is an issue.

Today I went to the service centre and was told the purchase date of the iphone I am using was bought on 12 Dec 2019 and it is already OUT of warranty.

Dear Mustafa, kindly advise what I could do to get the warranty honoured as how I was made into believing your sale staff.

I await urgent reply as my hp has an issue now.

Regards,

8810 2961

Desired outcome: To resolve who is in charge of my iphone repair which is barely 6 months old.

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6:33 am EST

Mustafa Centre Service and product

This is a resent message .

On 16 Nov 2022 . I already submitted the below feedback . Almost a month I have not gotten any feedback from Mustafa .

Hope to get a feedback . Asap .

To person in charge ( Mustafa ),

I , visited your shop on Thursday ( 10 Nov ‘22 ) @ 13.34 pm to buy 14 items at a total cost of $42.35 , receipt number (CA-65496) . Items include fruits , house hold items and chopper knife. After payment the cashier just put the items and knife in the plastic bag and give it to me.

On the way home the knife pierced a hole in the plastic bag and the knife fall out of the plastic bag and cut my leg badly . I have to seek help by going to a near by clinic . The doctor gave me 8 stitches to close the gapping wound to stop the bleeding .

My medical bill came up to be a total bill of $294 , the pain I have to go through plus the lost of income as I have to me on MC for 3 days.

I like to give feedback to Mustafa to prevent the same incident happening to the next customer and cause serious injury.

Mustafa should review the packing process when packing dangerous goods that you are selling Eg knife . My expectations is the cashier should at the least wrap the knife with news Paper or cardboard . And not just focus on collecting money and quickly put the sold goods to the plastic bag and give it to the customer. ( no consideration if the carrier is safe for the customer ).

They pack the knife in the plastic bag and cable tie the bag hence I assume it is safe.

Would like to know what is Mustafa management view point in the above incident. If customer safety in the after sales packing part of the consideration when selling goods such as knife and other sharp dangerous goods .

If you can give me your email , I will provide photo of the plastic bag ,purchase receipt and the knife purchased . And also photo of how bad the injury , leaving me permanent scar for the rest of my life .

Disappointed customer

Like to hear from you your feedback .

Email : [protected]@gmail.com

Name : Wang zi Kun

HP : [protected] ( if you want to call me please arrange a Chinese speaking customer service personnel to call me )

Regards

Wang zi

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2:33 pm EST

Mustafa Centre I paid but some items are missing

26-nov-2022(12:11)vg

CA- 13180

Mount $ 74.30

I paid two bills n one from credit card n this payment by cash. There was a problem in my card n it took some time. Finally after I paid she gave me 3 bags n I asked her n confirmed. But one all items which i purchased cash was not there.

I just arrived Colombo n checked. Please go ahead with cctv check.

For your information my other bill is

CA - 13211

26-nov-2022(12:13)vg

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1:48 am EST

Mustafa Centre Money scam in atm

I bought chocolate in Mustafa in Singapore while billing I used forex card they said it’s not working and got money worth 46.35 dollar . And after sometime same amount get deducted from ATM also I used Hdfc atm . Thanks for using HDFC Bank Visa Multicurrency SGD Card XXXX3074 for SGD 46.35 at MOHAMED MUSTAFA & SAM-MUS on 08-NOV-22 10:11 AM. Card Bal: SGD 161.86. Not You ? Call [protected].

Desired outcome: Need refund kindly respect visitors

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6:05 am EST

Mustafa Centre Bad servicing if indian lady

Hi sir/mdm ,i would like to feedback about a indian staff (lady)work at counter L2-39 on 6 nov 22 ,(12:40 pm).When im at the counter to pay for my items,she scan keep throw the biscuit in the table and when put the items inside the bag also she keep throwing until i found out a home some of biscuit was broken.i ask her to put slowly then she put slow.i think she no have knowledge to arrange the items properly,she also behave like stupid to pack the himalayan face wash in one plastic separate it with other items where all is non raw and make stupid arrangement in smaller items in one plastic bag ,how difficult to hold all the items in hand.Are she getting illness? What bad servicing! I found out her name in a receipt is Peter but i dont know her real name bcoz she wearing black jacket in a counter.Plz look seriously of this nonsense behaviour staff!

Desired outcome: Plz email to me the about my feedback [protected]@gmail.com.i wan to know what is outcome.im really angry with this lady!!

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12:23 pm EDT

Mustafa Centre Poor Service

I visited your store 22/09/2022 around 11pm. I was at your fish counter about 30 mins. The lights at countwr still bright. When I ask cashier they said fish counter close at 2am.

I approached a china guy at meat counter and asked him if anyone at the fish counter. Rudely he said fish closed. Then he back to busy himslef with his mobile.

You wanna do business please select a responsible staff.China workers often helpful and ilthey hardly understand what we are enquiring about. Btw this is not the 1st time.

These people don't appreciate the world now is getting back to normal. Forgot how was the life past 2 years without proper job and food.

Desired outcome: Pls don't take china staffs who do not and can't speak English

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9:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mustafa Centre Pillsbury chakki atta

I bought Pillsbury Chakki Atta on 13th June 2022(13:59) at Mustafa Center, and today When i opened the pkt at home there are webs and small white worms. which you can see through the photos uploaded by me.

Mustafa Center is known for its good quality, but how can we buy it again after seeing all this?

You can contect with me +[protected] For solving

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Resolved

They exchanged packets of flour for me.

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7:26 am EDT

Mustafa Centre Female indian cashier 10th may 7pm. Cashier near electric tester counter.

10th May. 7pm. 2 indian female cashiers. Cashier nearest to the electrical tester counter

I was helping to take out my items from the basket and onto the counter. What a big mistake. I shouldnt have helped. The cashier raised her voice at me and said: Why you put your things in front of my scanner? How im going to scan?

Its not even ALOT OF ITEMS IT WAS JUST A FEW PLATES AND BOWLS. DONT NEED TO BE SO DRAMA.

I work in retail. Everyday I get shouted by customers. So now, I am the customer and the seller raised her voice at me? What the hell is this stupid service? Why cannot just say thank you or just shut up and just count my purchases? Its not that difficult. [censored] cashiers.

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9:59 am EDT

Mustafa Centre Philips Radio with clock

I seriously regret buying things from Mustaffa. First and foremost no proper customer service and I bought a Philips radio with alarm clock and its seriously a product no one should buy it. Its so complicated and when I asked the customer service uncle he said all is good but when I on and off it all the functions are totally gone and I have redo it. I don't want it and I want a refund for it so disappointed and will never recommend people to buy from there.

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7:05 am EDT

Mustafa Centre Incorrect pricelist and cash register is not updated

Cash register said that the boss if Mustafa did not update the cash register due to lack. Of funds while the wall have a huge price list whicn was updated quite recently judging by the new paintworks ...

Desired outcome: Either update the cash register so the people do not thinking that they are scamming us or pls go change the [censored]ing menu

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Overview of Mustafa Centre complaint handling

Mustafa Centre reviews first appeared on Complaints Board on May 19, 2010. The latest review Security officials was posted on May 10, 2024. The latest complaint Pillsbury chakki atta was resolved on Jun 21, 2022. Mustafa Centre has an average consumer rating of 1 stars from 50 reviews. Mustafa Centre has resolved 4 complaints.
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  1. Mustafa Centre contacts

  2. Mustafa Centre phone numbers
    +65 62 955 855
    +65 62 955 855
    Click up if you have successfully reached Mustafa Centre by calling +65 62 955 855 phone number 12 12 users reported that they have successfully reached Mustafa Centre by calling +65 62 955 855 phone number Click down if you have unsuccessfully reached Mustafa Centre by calling +65 62 955 855 phone number 4 4 users reported that they have UNsuccessfully reached Mustafa Centre by calling +65 62 955 855 phone number
  3. Mustafa Centre emails
  4. Mustafa Centre address
    Block 668, № 02-18, Chander Road, Singapore, 210668, Singapore
  5. Mustafa Centre social media
Mustafa Centre Category
Mustafa Centre is ranked 44 among 65 companies in the Department Stores category

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