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Maytag / washing machine rust on housing around tub

1 ANDALUSIA, AL, United States

Maytag Top Loader Washing Machine
Model MVWB750Y MVWB800Y
Serial Number C14571824
Type 580-05
Purchased 2/14/2014
Under extended warranty contract [protected]

Problem: The machine is only 4 years old and there is rust on the housing around the top of the machine above the tub. Not on the tub but the opening above the tub. I Have called the extended warranty people who tell me this is not covered by the warranty.
But I think this price machine should last more than 4 years. Rust is a coating failure.
I will provide photos if required. Or will be glad to show the failure to a representive at our home location.
Please advise what can be done by the Maytag corporation to back up this failure.
Regards,
James P Boswell
1305 First Ave Green Acres
Andalusia Alabama
36420
Phone [protected]
Email jpboswell@gmail.com

  • Maytag Customer Care's Response, Oct 26, 2018

    Dear James P Boswell:

    Thank you for your review. We are sorry to hear of your Washer concerns.

    Although we try to use only the best materials and manufacturing processes available, we cannot guarantee that all components will be free from corrosion or deterioration. In general, whenever moisture comes in contact with metal, it presents an opportunity for oxidation to form. Oxidation of metal surfaces can also be caused by exposure to certain environmental conditions, such as salt air (near ocean areas) or chemical exposure (either in the air or from chemical cleaners.

    In order to reduce the likelihood of rust, we recommend ensuring that the top stays dry between loads and periodically wiping with mild soap and water especially areas were bleach and other chemical cleaners may come in contact with metal.

    Unfortunately, rust is not covered beyond the 1-year Factory Warranty. If you would like to discuss this further, please email us at Maytag_Reviews@Maytag.com with your name, phone number, address, your Washer model and serial number, along with a brief description of the issue at hand.

    Maytag® Social Care

Jp
Oct 25, 2018

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