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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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Newest Maytag reviews & complaints

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11:21 pm EDT
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Maytag Maytag "washing machine"

" Be as specific as possible "

The Maytag "washing machine" I bought is a piece of [censored]!

I'm putting out a video on YouTube to explain to others how to operate a Maytag "washing machine".

Step1> get a 5 gallon bucket ( the Maytag "washing machine" is not programmed to allow water into tub.

Step 2> go to nearest bathroom tub and fill 5 gallon bucket of water to preferred temp.

Step 3> Fill Maytag "washing machine" with water from bucket(s).

Step 4> add detergent and clothes into tub.

Step 5> Don't close lead. Use your good arm and reach into tub and move clothes around rapidly.

Or

Use your Maytag "washer machine as a toilet for about two weeks,then send it back?

Desired outcome: New machine!!! You have ruined all of my jeans.#25

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QueenG
London, US
Nov 01, 2023 12:02 pm EDT

I second this! Maytag Energy saving is trash.

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7:25 pm EDT

Maytag Dishwasher

Dishwasher will not finish cycle. It just shut off. I’ve had them out here to repair it many times and they can’t find what’s wrong. It started while still under warranty. I thought the warranty was 10 years but ever Denteley was only one but within that. It still didn’t work right they were called no after three years. I am gonna just have to buy a new dishwasher but it will not be a Maytag.

Desired outcome: New dishwasher or repair this one

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Mr. Helpful
Los Angeles, US
Oct 24, 2023 11:15 pm EDT

Hi Vilad.

We are very sorry to hear of your frustrations.

Maytag produces wonderful dishwashers at a very reasonable price. Unfortunately even the very best products can have issues before one might expect.

We'd really like to assist.

When was the unit purchased and from what retailer?

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Mr. Helpful
Los Angeles, US
Oct 24, 2023 9:29 pm EDT

Hi Vilad.

Maytag makes a wonderful dishwasher at a very respectful price. Unfortunately, even the best products can experience problems before one might expect.

We should be able to assist.

When was the purchase made and from what retailer?

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12:28 pm EDT
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Maytag Washer

Since purchasing my washer in 2022, I've had the worse experience ever. This upcoming summer I called for a repair. I was told it had to do with the smart machinery of the washer which is why it would not go pass the sensing mode. It took 1.5 months to fix and in October I called again because the same issue occurred. I was told it was the smart machinery aspect again and in addition to this one piece, an additional piece (agitator) needs to be order due to a broken screw that was caused by the first technician. My time has been wasted and everyone I speak to Maytag is of no help. I will never recommend this product to anyone.

Desired outcome: I just want the washer replaced; no product should be this flawed within a year of purchase.

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Mr. Helpful
Los Angeles, US
Oct 24, 2023 1:58 pm EDT

Hi Violet.

We'd like to assist.

From where was this unit purchased and on what date?

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4:48 pm EDT
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Maytag Maytag top loading washer Model nu MVW7232HW0

Dear sir/madam, On September 6, I called the Maytag repair line to see if my washer could be looked at since it was not working. They scheduled a repair person to come. I gave them the error codes. I was told that they don't make those parts although the machine is less than a year old. Parts were finally located and it was needing more parts. Now they have ordered an additional 3 parts to fix my washer and I have been jerked around by Maytag being told it would be replaced two times only to be transferred both times to different Maytag reps and told they won't replace but can't find parts etc.. If you look up my phone number I am sure there is a record of how many times I have called with issues. I purchased my washer based on Maytags reputation only to be let down and dissappointed. I have been without a washer for nearly two months.. I will never buy your product again. I can't get anyone to give me a straight answer. Its a lemon and it needs to be replaced. Mary Brogdon [protected]

Desired outcome: Replacement of faulty machine and a response from Maytag.

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Bailey Drustan
, US
Nov 02, 2023 11:49 am EDT
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Bought MVW7232HW washer with matching dryer 1/27/2022 it is 11/2/2023. Called Maytag and despite the nice customer service person she completely missed diagnosed over the phone and said it was out of warranty. I got better help from Google and she didn't even try to help me just pawn me off on someone else. Google at least walked me through a factory reset. Just know I had to call one time before and the customer service person walked me through all the steps for a diagnoses and was help beyond expectations and I sent positive feedback letting Maytag know that so I don't mind reporting good. Morel is you need better customer service because it's not even 2yrs old.

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Mr. Helpful
Los Angeles, US
Nov 04, 2023 12:14 am EDT

Hi Bailey.

We're extremely sorry you've had the difficulties you've had. We really would like to help. If you haven't been properly helped, please let us know. We'd gladly assist.

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Mr. Helpful
Los Angeles, US
Oct 22, 2023 2:17 am EDT

Hi Mary.

We're very sorry for your frustration and would like to assist.

What date was the unit purchased and from what retailer?

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Mr. Helpful
Los Angeles, US
Oct 21, 2023 2:06 pm EDT

Hi Mary.

We are extremely sorry to hear of your frustrations. We'd like to see you taken care of.

On what date was the purchase and from where?

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11:52 am EDT
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Maytag Maytag Bravos XL Washer MVWB835DW3

I bought the machine in October 2018 and had to replace the lid on the washer in February 2022 due to cracks on the left side hinge. It is now October 2023 and the left side hinge area is cracked causing issues with the lid locking properly and needing replacement again! Upon researching this, I see there have been numerous complaints from others with the same exact problem and it seems it's a design defect. These lids are expensive costing over $400 to replace and it's not right that the customer is incurring these additional costs on fairly new machines that are expensive to begin with. I've also had to replace the washer drain pump this year. Really poor quality products and I will certainly never buy this brand again.

Desired outcome: I would appreciate a replacement lid so I don't incur this cost again, and a solution to prevent this from happening anymore.

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Mr. Helpful
Los Angeles, US
Oct 11, 2023 10:35 pm EDT

That's an extremely nice washer. It has a HUGE 5.3 cubic foot tub and Maytag's exclusive Power Wash. We're so sorry to hear of your frustration. This is by no means a common problem but, as with any unit, damage on the hinge can happen.

Please contact the retailer you purchased the unit through. Many of Maytag's fine retailers offer additional service programs that would cover any cost.

Please, let us know if that doesn't resolve your difficulties.

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1:33 pm EDT
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Maytag Washing machine MVW7232HW

I have a Maytag washing machine about two years old. Saturday it started washing an average size load of towels and then lost power. I confirmed power is present at the outlet. I YouTubed it and it appear the master control board is bad. I then called Maytag who will send an authorized repair man from a company in Alabama (I live in Florida) but the first date he comes to my area is 5 days from now. That visit will likely cost me $130, and the guy will not have the part which will need to be ordered. I have been quoted 300-500$ for the replacement part in addition to the labor charges and the inconvenience of my machine being unusable for at least two weeks. I expect better from Maytag on a device that cost over $1,000 and is only two years old... and to add, this is a part time home for me so it is only used about 50% of the time.

PaulT

Desired outcome: Fix or replace my machine with no change to me.

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Mr. Helpful
Los Angeles, US
Oct 09, 2023 10:32 pm EDT

Hi Paul.

We're sure sorry for your frustration.

That particular model is one of the most popular and largest in the industry, it also comes with a 10 year parts warranty for both the motor and tub -- WOW!

We'd also recommend checking with the retailer you purchased the unit through. Many offer additional service packages that would cover any additional parts as well as the labor.

Please let us know if that doesn't completely take care of any concerns you may have.

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3:58 pm EDT
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Maytag Maytag MVW7232HW

Purchased my top load washer mid July, after 2 months, I hear knocking a noise. Placed a call on September 13th only to get a repair date of Sept. 27th. On September 26th I received a notice that the technician would arrive between 10:00am and 3:00pm. The next morning at 9:30 I received a call notifying me that there was an emergency with the technician and that they would have to move my appointment to October 11th. I’ve been on the phone everyday to no avail.

Desired outcome: Would like my washer fixed yesterday. It’s ridiculous that one has to wait a month to send a technician to fix a two month washer.

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Mr. Helpful
Los Angeles, US
Oct 07, 2023 10:59 pm EDT

Hi Christina.

We're so very sorry for your difficulties.

Unfortunately, the time it takes to get a service person out can greatly depend on the amount companies authorized within your area.

If you'd like to see about rescheduling, please contact Maytag service again.

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10:28 am EDT
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Maytag washer model # MVW5430MV1

Bought our machine on 9/3/2023. The lid locked up on 9/20/2023. Left the machine unplugged over night and lid opened but. now the machine will not run. Called Maytag service who in turn called a repair company in our area. The repair company told us they needed to order some parts which are not available. Have been without a washer since 9/20/2023. this is now the 29th of Sept. This is not executable and would like to have the machine replaced with a new one

Desired outcome: Please replace our machine with a new one

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Mr. Helpful
Los Angeles, US
Oct 04, 2023 10:54 pm EDT

Without hearing anything back from you, we can assume the issue is resolved.

Thank you.

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Mr. Helpful
Los Angeles, US
Sep 29, 2023 10:45 pm EDT

We're extremely sorry to hear of the difficulties and would like to assist.

From where was the unit purchased?

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4:10 pm EDT
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Maytag MayTag Refrigerator Model#MFI2269VEB6 Ice Maker Issues

Purchased the above Maytag refrigerator Model #FMI2269VEB6 on 8/17/2012 with a serial #K22607081. Also purchased an extended warranty. The ice maker has been replaced 3 additional times from the original unit and the most recent invoice is attached for $487.60. This a 2 adult household. Additional service records are available upon request. I'm attaching the service that has been recently provided. Door seals were previously replaced and they are already failing. I've always thought the Maytag brand appliances were very good quality and provided years of dependability but I've definitely learned otherwise at least for this unit. Marla Wholf & Michael Zeman

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Mr. Helpful
Los Angeles, US
Oct 23, 2023 7:47 am EDT

Hi Ms. Wholf.

We had closed out your file whereas we hadn't heard from you in so long. Your picture shows a different model than that listed in the body of the complaint:

"refrigerator Model #FMI2269VEB6"

This is an incredible fridge and getting well over ten years is a reflection of how well you've maintained it.

We'd like to understand your complaint a little better. Is it that you've replaced the icemaker after owning it for eleven plus years, or are you referring to the door seals needing to be replaced after that same amount of time?

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Mr. Helpful
Los Angeles, US
Oct 04, 2023 10:58 pm EDT

Without hearing back from you, we can assume the issue is resolved.

Thank you.

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Mr. Helpful
Los Angeles, US
Sep 26, 2023 4:45 pm EDT

Hi Ms. Wholf.

That exact model is not listed within our records. Is it possible you're confusing it with a different model or even manufacturer?

We compliment you on maintaining it so well; that's likely why you've got so long out of the unit.

Please let us know if there is anything we can do further for you.

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Author of the review
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Marla Wholf
, US
Oct 21, 2023 9:27 am EDT
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I took a picture of the info inside the fridge. The Maytag label is on the outside. Does this help with my complaint

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1:36 pm EDT
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Maytag Washer

We purchased a MayTag washer from Lorenz Appliance in Illinois. Model number MVW7230HW1. It was delivered on June 17th of 2023. The washer is horrible it does not clean and is also ripping up anything you put in there. This is the worst washer we have ever had. We have had service out and they told us there is nothing wrong. The technicians at Whirlpool/Maytag told us the washer is working as expected--So I guess a washer ruining clothes and not cleaning is acceptable. We have been on the phone and Maytag is not honoring there warranty as they say there is nothing wrong and we will be charged if someone comes out. I cannot believe this is such a bad product. Service folks told my wife she doesnt know how to wash, that the clothes we old, load to big, load to small. They have made up very excuse for a bad product. Even the guys that can to service it said that Whirlpool will not do anything. I have gotten nowhere with Maytag or Lorenz appliance. Please help I am attaching pictures

Desired outcome: We would like to get our money back and return this product. This is not a desirable product

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Mr. Helpful
Los Angeles, US
Oct 04, 2023 10:59 pm EDT

Without hearing back from you, we can assume the issue is resolved.

Thank you.

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Mr. Helpful
Los Angeles, US
Sep 25, 2023 12:20 am EDT

Hi Robert.

We're really sorry to hear of your frustration and would like to assist.

The 7230 has been an extremely popular model and actually received several awards. It's an incredible machine with a ginormous 5.2 cubic foot tub and Maytag's exclusive "Extra Power" button, providing extra water, heat and agitation for even better performance.

It is important to realize that the laundry market has changed more in the last twenty years then ever before in history. Washers are required to use less water now, as a result they no longer fill the tub with water. Some people assume this can mean less cleaning, but it does not. Cleaning now takes place by moving the water, combined with highly concentrated detergent, through the fabrics by pumping the water up and over the laundry.

Maytag's warranty is one of the very best in the market. Whereas most products are only protected with a one year-limited guarantee, Maytag guarantees the motor and wash tub for an entire 10 YEARS -- WOW! It is true that if nothing defective is found in the unit, the consumer is responsible for the house call.

Many retailers offer additional service packages that provide additional support, should the need show itself. Lorenz Appliance is a great retailer. Check with them to see what options may be available to you.

Please let us know if that doesn't resolve your concern.

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6:14 pm EDT
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Maytag - 4.8 cu ft high efficiency impeller top-load washer

[protected]@lowes.com Fri, Sep 22 at 12:03 PM I purchased a Maytag washer from Lowes. It was delivered by what they call a 'third party', although the delivery men drove a Lowes truck. The washer did not arrive in a carton, nor did it have the top Energy Guide or the registration taped to the lid. They handed me the registration form. The washer...

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Maytag Washer

My Washer is only 7 years old within the 7 years i fix it 6 times there always something different. call Maytag always you out of warranty Mam. i pay for some to come tell me what's then pay for parts and labor. my point is for a 7-year-old washer should not have any problems. Maytag says on what inside. let me say its crap inside. will not buy Maytag garbage. please don't sell garbage to while some people have no problem with their appliance. which is great hope this helps some else.

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Mr. Helpful
Los Angeles, US
Sep 20, 2023 11:56 pm EDT

We are very sorry to hear of your frustration.

It sounds as if you speak English as a second language. That's perfectly fine. We've got some of your concern.

Maytag products are fantastic products. It is possible they can break, as anything can. Please contact your Maytag retailer; many of them offer additional service guarantees should these problems happen.

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11:33 am EDT
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Maytag - Refrigerator MSC21C6MFZ00 Ice Maker

First my ice maker stopped delivering ice. I had a service person out who did a nearly impossible task of splicing the wiring harness to get it working again. Shortly thereafter, the unit stopped making ice. The second service person was unable to fix this broken wire on the harness. Both techs stated that this is a known design flaw and the second tech...

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6:37 pm EDT
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Maytag Maytag top fill washing machine

My machine was delivered 8-23-23, it was used for 4-5 loads and it locked and we could not open. We called Home Depot they won’t do anything. Maytag says they warranty parts only. We call and7 days later a repair man comes in and says a weight harness needs to be ordered. Now they order the part and can’t come to replace it for another 10 days. I call Maytag and no one is helpful, I tell them I received a lemon and the lady says “ there is no lemon law on appliances”. This is ridiculous, she must have used this line numerous times. Must be in the Maytag play book for customer service responses. I will never buy Maytag/ whirlpool ever again and I will make sure I tell everyone not to buy this brand ever! A brand new washer and it’s garbage.

Desired outcome: Give me a new working machine!!!!

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Mr. Helpful
Los Angeles, US
Sep 21, 2023 12:12 am EDT

Hi Lynn.

We're very sorry to hear of your frustrations. Maytag is a wonderful label respected around the world. It's unfortunate but all products can break and many stores, like The Home Depot, are unable to process an exchange after 48 hours.

Thankfully, as long as the issue falls within the warranty guidelines within the first year of ownership, both parts AND LABOR are covered.

We're happy to clear up such confusion.

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2:19 pm EDT

Maytag Refrigerator Model MSS26C6MFZ00

Hello Maytag. After owning an entire suite of appliances made by Whirlpool since 1992, we finally decided to buy new appliances simply for an update to the look as the previous appliances were still going strong as of 2018. We went with Maytag because we wanted to buy a product made in the USA.

Our refrigerator has now suddenly stopped making ice twice. As you well know, you have a design flaw in this model which causes the freezer door's normal operation to sever the wires that power the in-door ice maker. The internet and social media is rife with complaints about this same issue. The Maytag solution is to replace the door at a cost which basically exceeds the cost of a new refrigerator. I didn't realize that my new refrigerator was a disposable appliance!

Has a patch or other repair been established by Maytag to address this design flaw? I've already had the wires "re-attached" once before and am once again having the same issue.

Desired outcome: Replacement door without design flaw or other permanent fix to the design flaw to be provided by Maytag.

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Mr. Helpful
Los Angeles, US
Oct 04, 2023 11:12 pm EDT

Without hearing back from you, we can assume the issue is resolved.

Thank you.

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Mr. Helpful
Los Angeles, US
Sep 21, 2023 12:22 am EDT

Hi Robert.

We're sure sorry to hear of your frustration.

There are no specific issue that is common with your particular fridge. It's frustrating but all brands, and the models thereof, can run into issues; Maytag is no exception.

Please check with your Maytag retailer. Many provide additional warranty services that would cover any such problems.

Please let us know if that doesn't resolve the problem.

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washer garbage
, US
Sep 20, 2023 3:02 pm EDT

that what happen to bought the with all whirlpool, stupid me wants new crap

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9:15 pm EDT
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Maytag Maytag Washer Model MVW7230HW0

I purchased the washer in spring of 2021, it was delivered in June 2021. I don't feel like a control panel should go out within just a few years. I had local repairman come look ($120 service fee) and then ordered mother board and control panel. He replaced the control panel $338 (parts and labor). He did a test cycle. Then I was able to run one load of clothes and got the same error E2F2. I called the appliance store I purchased from and they said they could sell me a new one! I have $460 invested in it now. The mother board can be replaced for $366 plus labor. No thank you. I am so upset with Maytag.

I guess I am going to have to buy a new washer. 2 things, I am not buying Maytag ever again and I will not purchase for King Great Buy Plus in Evansville, Indiana ever again.

Desired outcome: Would just like Maytag to repair/replace this machine. There is no way a machine should go out in 2 years!Obviously I didn't buy the extended warranty but a control panel should be covered for longer than one year.

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Mr. Helpful
Los Angeles, US
Sep 21, 2023 12:39 am EDT

Hello sir or mam.

We're extremely sorry to hear of your frustration.

Most appliances provide a one year, limited warranty with their appliances. In order to stay competitively priced, Maytag does the same. However, in addition to this warranty, Maytag also guarantees the tub and motor for 10 YEARS -- WOW!

It is possible, whereas you ran into this same error immediately after having the circuit board replaced, that you're having an electrical problem. It would be a good idea to have your electrical panel and curcuit to that outlet checked.

It would also be a good idea to check with the servicer that replaced this Maytag panel as it could still fall under their warranty.

Paying for an extended warranty is not a bad idea with any brand as one typically should have a guarantee that reflects their personal expectations.

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Maytag Model MVWC656FW1 serial number C935 42351

We purchased this washer on 10/29/2019 at Best Buy along with a MayTag dryer. Best Buy Geek Squad appliance service said the drive motor is leaking but has a 10 year warranty and we should contact MayTag. What are the steps I need to take for the replacement part or a new machine?This not a good product if it last less than 4 years. I have sent you three requests and have not received any responses.

Walter T. Atkinson

2411 Powderham Lane

Cedar Park, TX 78613

(512) 6+95-2228

[protected]@att.net

Desired outcome: A response to honor the warranty or replace my machine.

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Mr. Helpful
Los Angeles, US
Sep 14, 2023 3:58 pm EDT

Hi Walt.

We're so sorry to hear of your difficulty. It's unfortunate, but even the very best products can break; Maytag is by no means immune from this.

Unlike many other brands, your Maytag direct drive motor is protected with a ten year, pro-rated, parts only warranty. To get service under this warranty, contact Maytag at [protected].

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Maytag - Bought Maytag Washer Model MVWB865GC0 on December 20, 2019

Less than a year after purchasing my new Maytag washer on September 30, 2020, my washer lid had to be replaced due to a crack in the plastic near the open and close right hinge of the lid. The exact same crack happened in the exact same place in August 2021 and the lid had to replaced again. The exact same thing happened yet again in October 2022. I called...

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Maytag - Defective idler pulley for maytag front load dryer w10837240

Installed new dryer in April 2019. Three and a half years later, dryer started to screech when dryer was turned on and drum was rotating. Called Maytag and found out that Maytag only covers the cost of certain items that need to be replaced after one year. Labor and the service call are not covered with the 10 year limited warranty. We called the repair...

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Maytag - Maytag Clothes Washer MVW4505MW1

I purchased this Maytag clothes, washer a few weeks ago from Home Depot as it was recommended by some on line and I have always been a fan of Maytag. Well, never again! The machine did not work from day one, I literally could not get it to start at all. Foolishly, I did not read that Home Depot would not take back such an appliance if the fault was not...

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Contact Maytag customer service

Phone numbers

1818 329 2100 +1 (800) 344-1274 More phone numbers

Website

www.maytag.com

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