I have a Maytag Neptune MAH4000AWW front loader and the washer quit spinning the clothes. When the cycle wa...
The rollers which support the upper rack of my Maytag dishwasher broke and I was unable to obtain replacement parts for the rollers. After several hours talking to Maytag service representatives, the company sent an unrelated part. I contacted a local dealer who attempted to get the part through his supplier. He discovered that Maytag could not supply the individual roller; it was necessary to purchase the entire upper rack to replace the roller. The upper rack was $130 plus shipping.
My husband epoxied and redesigned the wheel attachment to operate the upper rack. I'm certainly disillusioned with the Maytag dishwasher. Previously I was annoyed with its noise level and its inability to clean dishes using dishwasher tab products. A seviceman explained to me that this type dishwasher should be used with a liquid dishwashing product and liquid rinse agent in order to clean dishes effectively. I will not purchase another Maytag and will definitely caution friends and colleagues about Maytag products.
Following is a letter I wrote Maytag dependability Plus on February 19, 2008. I had received no reply as of March 11, 2008.I had copied Maytag with the letter. A rep did call to very officiously tell me Maytag would not help in any way and that I should take it up Dependability plus.
I bought the above referenced refrigerator at Jessups Appliances in Venice, Florida, on 1/12/07. While the machine was under warranty it ran constantly. We were told that Mr. Appliance of Punta Gorda FL did the warranty service for Maytag. They subsequently replaced the thermostat, which a technician had found to be faulty. This was done on 12/27/07 under the original warranty.
Shortly thereafter we were solicited by you to buy an extended warranty on the refrigerator. We (my wife and I) bought the plan, but not before asking the rep if Mr. Appliance was authorized to perform service work under it. We were specifically told that Mr. Appliance was an authorized repair company under Dependability Plus.
In late January 2008, we called Mr. Appliance again because the refrigerator was running too frequently again. We did not know if the old thermostat problem had returned or if another problem had developed. We felt comfortable calling Mr. Appliance because we believed they were authorized to do repairs under either the Maytag warranty or the Dependability Plus contract.
On 2/11/08 the Mr. Appliance technician examined our refrigerator and determined that the problem as a “leak in the dryer.” He told us that the freon line had a crimp in it—put there at the time of manufacture— and that it was leaking.
The technician called Dependability Plus to get an authorization number to make the needed repairs. He was told Mr. Appliance had no agreement with Dependability Plus and that he could not be authorized to fix the refrigerator.
I spoke then with your agent and was told the same. Your agent said you would call the dispatcher for the repair company you used who would, within the next 24 hours, contact me to make an appointment to fix our refrigerator.
At this point our refrigerator was sitting in the middle of our kitchen, not running, and leaking freon into a plastic bag the Mr. Appliance tech was using to contain the leakage. We had no way of knowing then when your “authorized” repair people would be here, but we rationally projected it would be at least a day and probably more—after hundreds of dollars worth of food in our refrigerator would be unfit to safely eat. At that point I called Maytag to get their position on the matter and to see if they would authorize repair by Mr. Appliance. No. They passed the buck back to you.
Having relied on your assurance that Mr. Appliance was authorized by Dependability Plus to repair our refrigerator and faced with the distinct likelihood that your repair people would be too late to save our food – causing us a great deal of inconvenience and extra work and you additional expense for reimbursing us – we chose to authorize the Mr. Appliance technician to do the repair work then and there. He did, and it cost us $352.89.
Whatever rationale you may want to use to escape legal liability for this repair bill, the fact remains that we paid for a repair covered by our agreement with you and that the repair was done by a technician employed by a company you had told us was authorized to do repairs. We ask, therefore, that you reimburse us the $352.89 we paid to fix our Maytag refrigerator.
Maytag is a horrible company!! On july 28, 2004, I purchased a maytag neptune top load washing machine, model no. Fav6800aww for $999.00. Today, february 29, 2008, the washing machine is worthless! After one or two washes where the load balance sensor kept tripping and turning the machine off we had an authorized maytag repairman come to fix the machine. He advised that the washer drum, clutch and balance sensor had to be replaced at a cost $822.00. The repairman also advised that it was not worth fixing and to throw it away. He further advised that they have received a lot of calls regarding problems with the maytag neptune washer and that he has seen the same problems over and over when the machines reach an age of approximately four years. The repairman stated that since I purchased the machine maytag has changed the major parts at least twice making the parts hard to find and very expensive.
I contacted maytag with the naïve hope that they would stand behind their product. What a fool I was. When I spoke with the first customer service representative she advised that there were no “quality control” issues with the model. She also implied that the repairman was lying about problems with maytag neptune and that repair technicians often lie about quality control issues during service calls. However, she was sympathetic to my problem and made the generous offer of a 10% discount on the purchase of a new maytag product. I advised that it was unacceptable and asked to speak with a supervisor. A few minutes later she advised the supervisor was on the other line and increased the offer to 15% discount. Given the age of the washing machine I asked for a 50% discount and was cheerfully declined. I spoke with maytag supervisor of customer service ryan tibbett. I explained why the repair was too costly and asked that they send someone out to repair the machine for a reasonable price; $100 to $200). Mr. Ryan explained that maytag does not have repair people (So much for the lonely maytag repairman) and would have to contract with a private company and the cost would be no different for him. As an alternative, I asked that he make arrangements to send replacement and I would pay to have them installed. Mr. Ryan advised that it was not possible for maytag to provide the parts. I told mr. Ryan that after our last washing machine (Not a maytag) which lasted from 1990 to 2004 failed we thought we were buying a top-of-the-line washing machine, which was one of the most expensive washers on the market. I asked mr. Ryan if maytag was going to stand behind their product. Mr. Ryan advised that maytag does stand behind their product for 1 year. Mr. Ryan then explained about the one year warranty. When I express my dissatisfaction with the results, mr. Ryan told me that nothing I say will change the outcome, an offer of 15% discount on a new maytag product. I asked if I could speak to his supervisor and he said no that there is no one else in the company that I could speak to. I asked if he could speak to maytag corporate headquarters on my behalf and he advised me that he was a representative from headquarters and the 15% discount was a headquarters decision. I told mr. Ryan that I would be making complaints regarding his product and he again told me “nothing will change the outcome”.
So hear I am making the first of many complaints about maytag. Long story short: do not buy maytag – horrible products – horrible company!!
Based on the complaints I have read about the neptune dryer is sounds as though my dryer’s days are also numbered.
We purchased the Maytag FDR in February 2017, just shy of two years old and the fan for the refrigerator has gone out. The freezer continues to work, but the fan which blows the cool air to the refrigerator is gone. We called the company and had an independent contractor come out to repair. Now we are finding out the part on back order at this point. The cost of replacement part with labor is a quarter of what we paid for the refrigerator. Meanwhile, our food is in the garage in the "yellow" beast that is about 20 years old (age based on the color) and never had any problems.....I wish I would have read this board before buying it. Poor quality from a manufacturer that claims their products are repair free and fixing surround sounds on the side to stay busy.
I purchased my Maytag dishwasher a couple of years ago. The first time I had a repairman out for service, I...
We had the same problem as sooo many others, but we had good luck with getting the bad HV board replaced free of charge even though our frig. was 4 mos. out of warranty. It seems to help if you mention this website when you call and tell them you know the scope of this problem. All in all, we were pleased with the service we received. We had a new board at our house within three days and installed the next. I did have to help him with the programming, this was only his second repair for this problem. we've been pleased with this frig. otherwise, I just hope there are no other problems headed our way.
I purchased a maytag french door refrigerator from sears. After 7 repair visits-it is still not working...
Maytag French Door Bottom Freezer, Model MFI 2568AEB purchased in June 2006 and immediately experienced problems with food freezing in bottom drawer and fruit drawer. Phoned for service while under warranty and repaired with no charge. A broken thermostat slider was the problem. Second problem occurred January 2008, damper door is opening and closing on it's own and dispenser lights are flashing when compressor turns on. Placed a call to Maytag and still awaiting response.
Encourage others to report problems to the Consumer Product Safety Commission at www.cpsc.gov (especially if you have property damage and Federal Trade Commission at www.ftc.gov (complaint form). The more people that file formal complaints, the more likely a product recall will occur.
Beware MayTag - Whirlpool Products & Service...Based on our personal experience. Our MayTag Diswasher (Model...
On December 23, 2007 my Maytag dishwasher caught fire. I was preparing food for a Christmas party and discovered smoke and flames shooting out of the top portion of the door. I kicked the table out of the way of the flames and ran to cut the power.
12/24/07 I contacted Maytag who told me that they would have to send a service man out to verify my claim and to see if the unit could be fixed. They scheduled me for 12/28/07.
The serviceman arrived and verified that the unit had cought fire in the control board and that he had never seen anything like it. He also stated that it would take 25 parts to fix the unit at a cost of $900.00. He contacted his supervisor who told him that Maytag made a concession and would fix the unit for free. (unit is 4 years old). The service man stated that all parts would be shipped to me and I should contact the service dept prior to the scheduled date (1/8/08) to verify that all parts were here.
To date, 1/4/08, no parts have arrived. I have contacted Maytag and asked to have my unit replaced and they stated that I should be thankful that they agreed to fix it for free as the extended warranty I purchased expired last year.
I am very upset with the treatment I have received. Maytag stated that my worry for what could have happened is unfounded as the circuit breaker would have tripped. They do not care that I had to cancel a Christmas Party and throw away food because my kitchen had filled with black plastic smoke.
Never again will I purchase a Maytag!!
What a nightmare - Maytag Dependability Plus is a ripoff. We have a high end commercial grade range made by Dynasty. After 6 years of paying Maytag Dependability Plus for a service contract the oven burners went out. It took 3 weeks to get the parts, the technician came out and Maytag refused to authorize the repair. $500 repair on a $6,000 range. They said the value of the range was $200. Yesterday representative Jenny said that it was their mistake and it would be fixed immediately. Today representative Ashley said that I had to PROVE the value of the range and implied that I had falsified the value of the range. I informed her that Maytag owned Dynasty at the time I bought the range and I just got a card from MAytag in the mail to enroll in the coverage and paid it. Asked for a supervisor - was told one was not available - said I would continue holding - she hung up on me after lecturing me that Maytag Dependability Plus is not Maytag (regardless of the Maytag logo in their website).
This is an evil company. I am going to call Maytag Corp and register a complaint - maybe they will understand that this company is giving Maytag a bad name.
I have a quiet series 300 also, I may as well wash all the dishes by hand because if I put them in the...
Class action needed - read all
Maytag told me and many others to call a and e factory service to install part on my dishwasher due to recall and a and e factory service isn't licensed to do this. Shame on whirlpool (Maytag).
Whirlpool owns maytag now and I had a maytag dishwasher that was a recalled model due to fire in the jet dry compartment. Maytag sent me a part. Told me to call a and e factory service to install part. I thought maytag was protecting me. And did what they said.
A and e factory service came installed the part. Machanic got an electric shock and said he should'nt of. Got a tester and said wires he touched shouldn't be live and it is. He said something wrong with my dishwasher. Tested it and said he must of touched wrong wires. He then told me he needs to change the gasket because of the first part he put in. Now he told me to close the door and I couldn't. He showed me and I had to close the door very hard like I was pushing furniture I couldn't lift.
He left and 1 min. Later I noticed the crack on the front of the door and called maytag. My son came home and noticed the door out of line and door bows. Maytag was called many many times. I was finally told to call a and e factory service back. I called and was told well some of the mechanics don't know what they are doing we will send someone better this time. I forgot to tell you dishwasher also doesn't work right and shakes and makes funny noises and doesn't clean good now. Also to install this part he did alot of electric work (Many wires).
Second mechanic came asked me who did the installation of this part and I didn't know. He asked me if it was the jewish guy with the thing on his head and I said no. He adjusted the latch and then told me to close my eyes in my home and I did and I peaked and he was lifting the door and shifting it. He told me to close my eyes and I did and this time I was afraid and he did something. I asked him about the door bowing, he said it's fine after the installation of this part. Maytag was told the door bows and I had asked them if that's ok and they said no. I then asked about the crack in the door and was told well maybe it was there before the first mechanic came. I said it wasn't. And if you saw it you would realize the door bows and you had to push both top ends of the door so hard to close the door it makes sence the plastic would crack in the center. It doesn't mater anyway I still have a dishwasher that doesn't work right anyway. My son told me I should of told him to leave when he told me to close my eyes. I was afraid. I did tell maytag about this.
Maytag was called many times and you can't reach someone higher up in whirlpool they are hiding, you have to write to them only. I did that also. I really spent about 100 hours on the phone due to this problem. I was told I would probably get a new dishwasher and I have to wait and be told this and was informed I have to pick a store I would like the new machine to go to and they would install it not a and e factory service. O-k
I wish they didn't break my dishwasher in the first place. I really liked it. It cleaned pots good and my dishes came out clean. I had no complaints regarding the dishwasher they distroyed. I never wanted a new dishwasher I liked mine.
Got the o-k they will give me a dishwasher and I was told to wait and they will give me 2 choices of machines. I started to look at the new dishwashers and called many times if I didn't understand what they were talking about in the brochure. If I asked a harder question I was put on hold and was given an answer and if I had another question and asked the first question again was put on hold and was given a different answer than the first time. They didn't seem to know the differences. I received different answers to the same question. I was told none of the dishwashers heat up I was told heats only in rince told heats in wash. (Example)
I was finally given a model and asked if that o-k? I said I would have to check it out. First I found it doesn't come in bisque that I need. Finally contacted someone that could help me and was told wait again this time shorter about 2 weeks and we will give you another choice. Finally came to a model. O-k. Now I told them what store I want it to go to and was told o-k. I asked if they needed the address and they said no they have it. I was told I wouldn't hear from maytag and would hear from the store and didn't.
I got a call from whirlpool co-contractor at about 6:00 pm and was told they have my dishwasher and want to install it tomorrow. I said who are you and was not even given a first name.
Called maytag back and asked what going on. Was then told I was never asked to pick a store and I said I was. I have made many calls and the store I picked is on there list but not in my area maybe another state. I finally got a hint of this on one call to maytag. I was told by maytag that how could this store install it you don't live near this store. Maytag never checked it is probably same name in another state even. Well I said send it to my store they said I have to accept this installation they already have your machine. I asked what is the name of the co. Installing it and was finally told environmental field service. I said I would think about it. I called maytag back and this time asked who are they give me the tel. No. I only have a cell phone and was told she doesn't have the no. I called many times to find out about this co. Given run around given a tel. No. Which led me back to maytag. Given a local address in my area 17 inez street in my area and I checked it out not right also. Did research on them called many companies and finally found them.
Called maytag and asked if environmental field service is licensed and was told they are licensed to install my dishwasher. I live in ny and call consumer affairs and they are not licensed to install my dishwasher and are not in ny anyway.
Called maytag and this time the person was very nasty. Called maytag many times, again all day on the phone with them and was finally told that environmental field service doesn't install dishwashers they hire companies or plumbers that are licensed to install maytags dishwashers cheap. They are in one state and are hiring co's in other states. Yes they are licensed but what is the quality of there work. Called consumer affairs and was told not to let them install my dishwasher unless I know the companies name and tel. No and license no.
I called environmental field service and they said if I have a problem I would call maytag and they would call us and it would be straightened out. I could not get the co. Name or tel or license no. Tried getting it from maytag no way. Finally told by maytag I have no choice but to let them install your dishwasher. I finally got another call from the installers and asked who are you and was told
P c renovations. Asked for the license no was given a number. Called consumer affairs and found the number was wrong and given a number they are licensed and was told there is one complaint against them regarding quality of work. They came to install it was I was told the hose is to short. They installed my dishwasher at an angle to the counter to stretch the hose and left. I couldn't but items back in my cabinet because the hose was in the way. They came back and I got charged $20.00 for hose and 10 clamps they needed 1 more to do the job not 10. O-k but I said dishwasher is at an angle and they blamed it on the hose and left. I thought about it. If this was true all dishwashers would be at an angle to the counter the hose in the back goes across to the sink on the left of the dishwasher and that really is normal. Called maytag and called they set up an appointment and never showed up or called. Called maytag and they said they would call the co. No response called maytag again and this time maytag gave the co. The o-k to come again and they did and was told I am right it shouldn't be this way. Four appointments and three installations to get this straightened out.
My dishwasher on heavy wash and high temp doesn't clean like my older dishwasher at all. I did alot of research for that machine. I need to count on a good dishwasher due to raynaud (Medical condition) and ulcerations because if raynaud I can't have my hands in water and detergent. I could loose my fingers. This dishwasher doesn't do a good job at all and takes 2 hours also.
I now have called consumer affairs on a and e factory service to find out if they are licensed and now after it's to late found they are not licensed to do this.
Shame of whirlpool (Maytag) for telling me to call a and e factory service to come to my house and install my recalled part. I was also treated in a way no rep.co. Should treat a person.
Whirlpool (Maytag) has distroyed many dishwashers by telling us to call in a and e factory service.
There should be a class action against them. [protected]@msn.com
My mother has a Maytag Atlantis Washer and so do I. About 3-4 months ago, her washer (after working semi-perfectly) just quit. Last night, I was loading it, and it just quit. Ours has always had a problem with the lid, you have to push on it to keep it running, but last night, we pushed and checked everything, would not start! Please help!
A copy of email I sent to ABC,
Dear ABC, I am hoping you can help me with a problem. My Maytag Frontloading washer was purchased in Feb of 2006, broke down Oct. 13th 2007 (for the 2nd time) while I was washing a load of clothes. I called the maytag repair man who came out on Oct. 29th. My clothes at this point had been stuck in the washer for 2 weeks. He tells me he has to order parts and they won't be in till Nov. 30th, because they are on national back order. He also can't get the door open, it's broken locked shut with my clothes inside.
I have been going to the laundry mat for 6 weeks, and I had to purchase new clothes.
I have e-mailed and spoken to maytag several times, they are always sorry but have no answers!
We paid 1200.00 for this washing machine that is clearly a lemon. (I told them I had a Sears Kenmore that lasted 14 years without a problem) This is the 2nd break down. They sent us a recall part because they were causing fires, and now I can't get the parts to get the washer fixed. NATIONAL BACKORDER!!! because everyone washer is probably having the same problem!
I started calling them on Dec 1st 07, because the part is not here, and they treated me with sarcasm saying why did I wait so long to call, I said "because you said the part wouldn't be here till Nov 30th and its still not here! I demanded a new washer, because this one is clearly never getting fixed! They said NO. I got sarcastic and asked if they are going to replace my clothes that have been sitting rotting in my washer for 7 weeks, they said, NO call your homeowners insurance!
I have been patiently waiting for this part, but the waiting is over! I need help! I don't know what you can do for me, but anything is appreciated. I think a $1,200 washing machine should last longer than 1 year 8mo. and breaking down 2 times! All I want for Christmas is a working washing machine!
After 18 months the door water and ice dispenser failed. We had a 3 year service warranty and after a week of...
This is the second time I've used my extended warrenty on my 2 &1/2 year old dishwasher maytag model MDB9600AWB. The first time I called Maytag Dependability Plus they said I should here from the repair Co. in 3 business days. Not hearing anything I called them again. I found out they sent the order to to a Company that had closed due to the death of the owner ( a very long distance call). They contacted another repair companey but again I had to wait 3 days before I heard from them.
This time I called & was told I would hear from the repair Co. in 3 days. Not hearing I called the repair Co. who had not recieved the order. Called M.D.P. again they had the wrong puchase $112 not the $650 I paid. I had to fax the sales contract before the would act. They recieved the fax & I was told it would take another 2-3 days to process. Here I sit with a broken 2 year old appliance awaiting repair.
Wasted the money on an extended warranty through Maytag on a GE Profile Harmony Washing Machine. Called October 31st to request service. It is now November 26th and I still do not have a working washing machine! Family of 5 and no washing machine. Scheduled 6 service calls through Maytag (GE Techs were sent out)... 4 times they did not show up and 2 times they came and did nothing! Was told by Rusty at Maytag that he would get an authorization # so we could call someone in ourselves. Five days later and still no authorization #. Spoke with Brandon who lied and promised to transfer me to a supervisor (after 12 minutes on hold while at work) but sent me into an automated message machine! On the phone now for 25 minutes waiting for Josie to find a Supervisor... LOL Did you know Maytag does not have Live Supervisors available! So DISGUSTED with how they treat customers. Never bought a warranty before, and never will again!!! BEWARE of Maytag & GE!!! They take your money but do not follow through on your warranty.
Bought the top of the line Maytag fridge just 14 months ago and water and ice dispenser stopped working. It looks like many others are experiencing the same thing. Looks like 2500 big ones are down the tube What ever happened to "Made in America" and having the company back up their product?