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Refrigerator Filter Store
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Refrigerator Filter Store Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with Refrigerator Filter Store at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Refrigerator Filter Store complaints 12

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a Frigidaire EPTWFU01 Water Filter 3 pack on 1/28/24 from Refrigerator Filter Store. Order# 206489. I have not received my water filters. However, I did receive the 3 pack of Refrigerator Air Filters that were also part of Order# 206489. USPS tracking number: 9434611206217172830793. I sent a tracking request to customer support at...

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Refrigerator Filter Store I bought a Genuine Samsung refrigerator water filter from Refrigerator Filter Store on October 4, 2022

I bought a Genuine Samsung refrigerator water filter from Refrigerator Filter Store on October 4, 2022. It cost me $27.99. However, the item they sent me was a fake. I've been trying to contact the business through email to get a full refund, but they haven't responded. My order number is ***.

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Refrigerator Filter Store Refrigerator Filter Store sells fake GE filters

Refrigerator Filter Store sells fake GE filters. They use GE's photos of the real filters on their website to sell them to customers. However, the filters they send you are not genuine. Their counterfeit filters don't resemble the real ones or the photos they took from the GE website. When you try to warn others by posting a review, they promptly remove it. Moreover, they fail to respond to your emails.

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Is Refrigerator Filter Store legit?

Our verdict: Refrigerator Filter Store emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Refrigerator Filter Store.

Refrigerator Filter Store earns 27% level of Trustworthiness

Low Trust Caution: Complaints Board finds Refrigerator Filter Store with a 27% trust rating. Suggest safeguarding personal information when using.

Based on our evaluation, Refrigerator Filter Store has resolved only 0% of 12 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

The website belonging to Refrigerator Filter Store has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We have detected an internal review system on Refrigerator Filter Store's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely

However ComplaintsBoard has detected that:

  • Refrigerator Filter Store has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Refrigerator Filter Store has claimed the domain name for refrigeratorfilterstore.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
  • Refrigeratorfilterstore.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Our scan shows Refrigerator Filter Store website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Several positive reviews for Refrigerator Filter Store have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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Refrigerator Filter Store Refrigerator Filter Store is not a reliable place to purchase filters

Refrigerator Filter Store is not a reliable place to purchase filters. They claim to sell genuine GE filters, but the filters they actually send you are fake. These counterfeit filters are quite different from the real ones and don't resemble the photos they took from the GE website. It's quite disappointing that I wasted $66.00 on filters that are ineffective and not authentic. Moreover, their customer service is unresponsive as they fail to answer emails.

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Refrigerator Filter Store On January 8, I bought some water filters from Refrigerator Filter Store for $66.99 (3pack)

On January 8, I bought some water filters from Refrigerator Filter Store for $66.99 (3pack). When they came, they were way lighter than I thought and didn't have Authenticity tags like they should. The packaging looked real good, but it's obvious these are fake ones. I reached out to the company and they didn't argue with me, but quickly gave me my money back saying "maybe it was a factory mistake". This company shouldn't be allowed to sell fake stuff.

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Refrigerator Filter Store I bought a pack of three refrigerator filters from the refrigerator filter store

I bought a pack of three refrigerator filters from the refrigerator filter store. They did send me tracking info when it was shipped, but the tracking keeps showing different places in *** like out for delivery and then back to distribution centers, but it hasn't left New York. I emailed the refrigerator filter store to find out what's happening because my estimated delivery day keeps changing. I don't know if they intentionally put the wrong address or if it was a mistake, but I'm really worried now after reading all the reviews on ComplaintsBoard.com. They haven't replied to my email and there's no phone number to reach them.

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Refrigerator Filter Store This store sells fake LG stuff

This store sells fake LG stuff. I bought an LG LT1000P Refrigerator Water Filter, 3 pack Ã? 1 from their site 'cause it was cheaper than LG's site. The filter came in LG packaging, but there were some noticeable differences. I reached out to them and they told me to send it back to their warehouse with a courier and they'd refund me the purchase and shipping fee. They gave me my money back, but they never paid me back the $20.28 for shipping. I tried emailing their customer service a bunch of times, but I just gave up. I wanna warn people to watch out for this scam site 'cause their other stuff like Samsung is probably fake too. The real LG filter is made in Korea, but this one is made in China. Be careful, folks.

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Refrigerator Filter Store This store sells fake LG stuff

This store sells fake LG stuff. I bought an LG LT1000P Refrigerator Water Filter, 3 pack × 1 from their site 'cause it was cheaper than LG's site. The filter came in LG packages, but there were some noticeable differences. I reached out to them, and they told me to send it back to their warehouse with a courier. They said they'd refund my purchase and cover the shipping fee. They did give me my money back, but they never reimbursed the $20.28 shipping fee. I tried emailing their customer service a bunch of times, but they never responded. I just gave up. I wanna warn people to watch out for this scam site 'cause their other products, like Samsung, are probably fake too. The real LG filter is made in Korea, but this one is made in China. So, be careful, folks.

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Refrigerator Filter Store Ordered a *** HAF-QIN filter and when it arrived, I followed the directions to flush the system, but there was still a weird taste

Ordered a *** HAF-QIN filter and when it arrived, I followed the directions to flush the system, but there was still a weird taste. Tried flushing again, but no luck. Then, I got a *** HAF-QIN filter from *** and it came with a magnet and sticker to check if it's real. The one I got from Refrigerator Filter Store didn't have any of that. Their return policy only covers unopened items, but I didn't know it was a fake until I bought a real filter from an authorized *** seller. When I tried to find my order info, the website couldn't find anything. The package didn't even have an invoice, just the return address of "***, ***".

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Refrigerator Filter Store I got a complaint 'bout the Refrigerator Filter Store

I got a complaint 'bout the Refrigerator Filter Store. I ordered a filter for my sis (order#XXXXX), but I never got it. I reached out to the Refrigerator Filter Store, but they didn't help me at all. I contacted the company and the Post Office 'bout this. I can't even file a claim with the post office 'cause they say the Refrigerator Filter Store didn't insure the package. I thought every package had at least some coverage. I ain't got money to waste. I did my part by placing the order and payin' for it, but it seems like this store don't take no responsibility and I'm just stuck with nothin'! Free shippin' ain't really free if I gotta pay for somethin' I never got and can't even file a claim. I wrote a review 'bout the company, but it looks like they only show 5-Star reviews 'cause my 1-Star review ain't there... I would've given zero stars if I could.

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Refrigerator Filter Store I made a transaction on 4/18/22 for $66.99, and they charged me an extra $2 for a foreign transaction fee, making it a total of $68.99

I made a transaction on 4/18/22 for $66.99, and they charged me an extra $2 for a foreign transaction fee, making it a total of $68.99. The order number is XXXXX, and the tracking number for the order is XXXXXXXXXXXXXXXXXXXXXX. I bought a 3 pack of refrigerator water filters from the Refrigerator Filter Store. I saw some complaints about the company on the BB website, so I emailed them to cancel my order and get a refund for the purchase price and foreign transaction fee. *** from the company emailed me back and said they couldn't cancel the order because it had already been shipped. They asked for my PayPal account to refund the $2 transaction fee, but I didn't give it to them because I told them they already had my information from the order. The order arrived on 4/22/22, and I checked all 3 filters. Unfortunately, all 3 of them are counterfeit filters and not the original *** filters that were described on the website. I know they're counterfeit because the original *** filters have a magnet and a removable sticker on them. When you place the sticker over the magnet, green lines should show up. None of the filters I received had a magnet in the box or a sticker to test for authenticity. These are definitely good counterfeits that they're selling. I emailed *** at the company again, asking for a prepaid return label and a full refund of the entire purchase price. However, I haven't received a response or a prepaid return label from the company yet.

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Refrigerator Filter Store I made a transaction on 4/18/22 for $66.99, and they charged me an extra $2 for a foreign transaction fee, making the total $68.99

I made a transaction on 4/18/22 for $66.99, and they charged me an extra $2 for a foreign transaction fee, making the total $68.99. The order number is XXXXX, and the tracking number for the order is  XXXXXXXXXXXXXXXXXXXXXX. I bought a 3 pack of refrigerator water filters from ***. I saw some complaints about the company on the BB website, so I emailed them to cancel my order and get a refund for the purchase price and foreign transaction fee. *** from the company emailed me back and said they couldn't cancel the order because it had already been shipped. He asked for my PayPal account to refund the $2 transaction fee, but I didn't give it to him because I told him they already had my information from the order. The order arrived on 4/22/22, and I checked all 3 filters. They turned out to be counterfeit filters and not the original *** filters that were described on the website. I know they're counterfeit because the real *** filters have a magnet and a removable sticker. When you put the sticker over the magnet, green lines should appear. NONE OF THE FILTERS HAD A MAGNET OR STICKER TO TEST FOR AUTHENTICITY. THESE ARE DEFINITELY GOOD COUNTERFEITS THAT THEY'RE SELLING. I emailed *** at the company again, asking for a prepaid return label and a full refund of the entire purchase price. I haven't received a response or a prepaid return label from the company yet.

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Overview of Refrigerator Filter Store customer experience

Refrigerator Filter Store, as reported by numerous dissatisfied consumers, has been plagued with a multitude of problems. Customers have expressed their frustration with the company's subpar products and poor customer service. Many complaints revolve around the low quality of the refrigerator filters, which fail to effectively remove impurities and provide clean water. Moreover, customers have faced difficulties in reaching the company's customer support team, experiencing long wait times and unresponsive representatives. The lack of timely and satisfactory resolutions to issues has left consumers feeling unsatisfied and disappointed. In addition, some customers have reported receiving incorrect or damaged filters, further exacerbating their dissatisfaction. These recurring problems highlight the need for improvement in product quality and customer service at Refrigerator Filter Store.
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