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KitchenAid Customer Service

1
Complaints225
Pending0
Resolved1

Whirlpool Corporation

553 Benson Road
Benton Harbor
United States - 49022

Customer Support Phone Numbers

8800 200 2720(Russia) 3 2
1800 419 0790(India) 3 2
+1 800 541 6390(Countertop Appliances, Kitchenware & Kitchen Tools) 12 4
+1 800 422 1230(Major Appliances and Microwaves) 5 12
+1 800 807 6777(Canada) 9 0
+61 249 026 500(Australia) 3 1
+32 51 280 906(Belgium) 1 0
+45 43 420 010(Denmark) 1 0
+33 173 443 232(France) 1 0
+49 69 257 377 465(Germany) 1 0
+353 18 474 313(Ireland) 1 0
+39 683 364 623(Italy) 1 0
+34 932 013 777(Spain) 1 0
+86 400 120 8733(China) 1 0
+852 29 262 300(Hong Kong) 1 0
+81 669 699 390(Japan) 1 0
+63 26 348 587(Philippines) 1 0
+65 65 428 383(Singapore) 1 0
+27 215 550 700(South Africa) 2 0
+82 24 308 852(South Korea) 1 0
+66 225 355 124(Thailand) 1 0
+971 42 570 007(UAE) 1 0
+54 114 932 6154(Argentina) 1 0
+55 800 722 1759(Brazil) 1 0
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
SatClosed
SunClosed
Canada
200-6750 Century Ave., Mississauga ON, L5N 0B7

The United Kingdom
Morley Way, Peterborough, Cambridgeshire, PE2 9JB

Australia
6-8 Billbrooke Close, Cameron Park NSW 2286

Austria
Bundesstrasse 66, A-8740 Zeltweg, Austria

Belgium
Postbus 19, B-2018 Antwerpen 11

Denmark
Sai Danmark A/S, Geminivej 50, 2670 Greve, Danmark

France
Pacific, 11 Cours Valmy, Secteur Arche Sud, Quartier Valmy, 92 800 Puteaux

Germany
Industriestrasse 48, 70565 Stuttgart, Germany

Ireland
Fonthill Industrial Park, Fonthill Rd, Yellow Walls, Dublin, Ireland

Italy
Viale G. Borghi, 27, 21025 Comerio (Va)

Russia
ul. Chernyakhovskogo 5, str. 1, 125319, Moscow

Spain
C/Beethoven 15, Ático 3º, 08021 Barcelona – Spain

China
Room 101, No. 3 Building 10,Enzexi  Garden, Linglong Road, Haidian District, Beijing

Hong Kong
Unit 1917-1920, 19/F., Tower 2, Grand Century Place, 193 Prince Edward Road West, Mongkok, Kowloon, Hong Kong

India
Plot β„– 40, Sector 44, Gurgaon - 122002,Haryana

Japan
Yodoyabashi Flex Tower 4th Floor, 3-11, Koraibashi 3-chome, Chuo-ku, Osaka 541-0043

The Philippines
15th Floor, Twenty Four McKinley Bldg, 24th St. corner 7th Ave., Bonifacio Global City, Taguig City

Singapore
71 Ubi Crescent, Excalibur Centre, β„– 06-02 Singapore 408571

South Korea
15, Seolleung-ro 112-gil, Gangnam-gu, Seoul

Thailand
Ploymitr Building, 4/F., 81 Soi Pha Suk, Sukhumvit 2, Sukhumvit Road, Klongtoey, Bangkok, Thailand, 10110
Plus

KitchenAid Complaints & Reviews

KitchenAid / brand new kitchenaid fridge not cooling

Dx
Sep 27, 2019

Bought brand new with new house, used only few weeks, then it sit at room temperature and not cooling any more, asked for repair then have to wait weeks for technician to show up, but he didn't fix the problem, now i'm in year long marathon with tech support for another repair and another...

KitchenAid / mail in rebate offer #692-657 or #692-658 (wedding registry)

An
Sep 18, 2019

09/18/19 - called kitchen aid customer service - no help When registering for a registry, no one will be telling about rebates till after your wedding, which is months after you've received the product. Registered and received the 6qt mixer as well as 10 other kitchen aid products in october...

KitchenAid / rebates

Sh
Sep 18, 2019

KitchenAid [protected] We purchased our complet kitchen in KitchenAid products. At that time KitchenAid had a Culinary Ambition rebate program. We had to call and call toget this rebate. One card was sent the other was not. Called and Called and Called Nationwide Marketing Group...

KitchenAid / refrigerator kbfn502ess

Ma
Sep 11, 2019

I bough a built in refrigerator 6 months ago and it is broke already. Nothing works!!! They don't want to give me a new one. It is being a week and they did not fix and don' t know when they will be fixing it. I thinks this is unaccetable with the costumer that bought 6 months ago! The...

KitchenAid / 2sluce toaster

Sh
Sep 11, 2019

Hi I have sent emails to consumercare.uk re a complaint regarding my toaster Ref. LG6281271639 I have forwarded proof of purchase and model number the toaster is in our holiday hone and has only been used a couple of times hence the time lapse. The toaster will not Brown and toast hasn't...

KitchenAid / kitchenaid french door refrigerator and kitchenaid single electric wall oven

47
Sep 09, 2019

I purchased over $10, 000 in KitchenAid Stainless Steel Appliances from Lowes and have had nothing but problems with all of the products. Single Electric Wall Oven Model #: KEBS109BSS00 and French Door Refrigerator Model#: KFIV29PCMS02. I also ordered a gas slide-in oven which went out one...

KitchenAid / refrigerator that keeps freezing up after numerous service calls

Ma
Sep 03, 2019

KitchenAidIn May of 2017 my wife and I went to Lowes to purchase all new appliances for our home. We had looked at several brands and had decided on Samsung however when we were at Lowes, the sales associate convinced us to go with KitchenAid. We have had other KitchenAid products that we have been...

KitchenAid / food processor

Ri
Aug 27, 2019

KitchenAidI noticed that when I grate cheese with my processor the cheese hits the plastic on the inside of the lid and then the plastic gets grated in with my cheese. Can you tell me if the problem has been fixed and if so how? How can I get a replacement lid for my processor at no cost?...

KitchenAid / kdfe304dbl dishwasher

Dr
Aug 24, 2019

We purchased this dishwasher on 2/19/15 and paid for installation by the seller (hhgregg appliances). About 3 weeks ago the water stopped pumping during cycles I called in a reputable appliance repair company that I used several times in the past and he said the water pump was shot and the...

KitchenAid / kitchenaid refrigerator

Gr
Aug 16, 2019

Bought $10, 000 of KitchenAid appliances for a kitchen remodel 6 years ago. Recently, I noticed small rust spots appearing on the right-hand door of my KitchenAid refrigerator. Called KitchenAid to report the problem and they directed me to have a KA repair tech come out ($98) and checkout...

KitchenAid / warranty service

27
Aug 09, 2019

I called about two weeks ago to ask for help getting our unused dishwasher to work. I explained and apoligized that I purchased it 4 years ago and had only turned it on once. Not even to do dishes but as a Builder myself I wanted to be sure it was operational. It did come on but I thought...

KitchenAid / kitchenaid refrigerator model no. krmf706ebs01 serial no. k61628039

Ro
Aug 06, 2019

This 3 year old refridgerator has been a problem since we bought it. The ice maker doesn't make enough ice, the compressor was making an high pitched noise, and now then tempature won't stay constant. The servicemen came out and were here just 5 minutes and they said they would not be able...

KitchenAid / oven gloves

Am
Aug 03, 2019

KitchenAidWe purchase some oven gloves in the Home Sense store a few months ago and after using them for the last few weeks, we notice that these are NOT heat proof. Whilst extracting a dish from the oven wearing these gloves the heat penetrates the gloves causing you pain, whilst dropping the dish...

KitchenAid / kitchen aid 5 doors fridge model

Li
Jul 30, 2019

Bought our new fridge, delivered on beginning of February 2019 and have a problem with the small door. Whirlpool sent a technician and until now our fridge still have problemS.The small door is fixed but the 2 main doors not function right and not to mentioned our fridge not look like the...

KitchenAid / kitchenaid dishwasher

Hu
Jul 11, 2019

Model #KDTE254ESS1 serial #F60842414 Unit was leaking, underneath for quite sometime. We were unaware until our floors started warping. A tech came out today. Said the leak was through the door and was caused by a design flaw. The unit needs to be fit with new tracks etc..$500.00 for...

KitchenAid / kitchenaid dishwasher

Ki
Jul 11, 2019

KitchenAidThis product is definitely "quiet". After only 2.5 years of use it "quietly" emptied its water contents onto my one year old wood floors... Causing $4k of damage! Obviously, this product is built with cheap parts, as this problem was caused by a one inch defective rubber grommet...

KitchenAid / fridge quitting after 6/7 months

Tt
Jul 10, 2019

Hi there I bought all new Kitchen Aid appliances in December, arrived in January. The 5 door fridge is now dead, here is what is going on… July1- we came home to a fridge/freezer warmer that the temperature of the interior of the house and the food all bad. July1- I called the service number...

Kitchenaide / range model#kfgd500ess04

Za
Jul 07, 2019

Bought this range last summer and it is hazardous. The knobs haven't a safety on them and if I get to close to them cleaning the stove or putting the oven on or reaching across the stove and they get bumped the gas comes in and the smell of gas is present. I am constantly checking and...

KitchenAid / crock pot

Tl
Jul 02, 2019

My crock pot Model KSC6223SS is starting to lose the display. Kitchen Aid warranty is only for one year. So do you expect the crock pot to only last one year - that is outrageous ! I called and Kitchen Aid only stands behind the product for ONE YEAR After reading some complaints and...

KitchenAid / stand mixer model 5ksm175psbac

Ad
Jun 07, 2019

I Purchase the mixer on 04/05/2918 and after 2 time we used its got vibration and electric shock ( Grounded) after server time I deiced to take it for repair on 02/03-2019, its take time because it was a gift for my grandma which she leave in other country. the device take 3 weeks or 4 week...

Kitchen Aid / my kitchenaid hood fan is damaged

Vi
Jun 06, 2019

Kitchen AidSale Order # 0303901SBUK. Hi I Purchase $12, 000 dollars in appliances and sofa's and my hood fan that I paid nearly $2, 000 is all scratched. The delivery guys delivered it on May 24th but Leans couldn't make arrangement on time to have it installed until June 3rd. Anyhow the...

KitchenAid / warranty service call fee scam

Be
Jun 03, 2019

I contacted Kitchenaid customer service last week and provided the information on my non-cooling wine fridge as well as the purchase date/receipt info. I was told they would send out a contractor tech who would be able to tell me if the repair was covered under warranty. However, the tech...

KitchenAid / kitchenaid duel fuel oven

Ly
May 30, 2019

Started receiving error code F8E0 and the oven would shut off completely. Called KitchenAid and received the name of a certified repair company. They immediately said "its the fan" and replaced the fan. First time I tried to use the stove, same problem. Called them to come back out and...

KitchenAid / refrigerator repair

Jc
May 28, 2019

This is how you lose customers. Just letting you know in the vain hope that at some point American companies will care about customer service. In January the cooling system of our 9 year old Kitchenaid refrigerator failed. Your authorized service company in this area, Potomac MD, is called...

KitchenAid / Kitchenaid grill

Ja
Apr 22, 2019

KitchenAidI was recently given a Kitchenaid grill for Fathers Day and I am frustrated with how quickly this grill became worthless. Upon opening the box and assembling it I noticed that certain parts were dented in (Which ultimately lead to water seaping into these areas). On top of that the hood of...

KitchenAid / double wall oven

Kl
Apr 11, 2019

My husband and I purchased a home in November, 2018 where the home was only 4 years old. Last Saturday I utilized the self clean option on our lower oven. Half way through the cycle the panel went completely black and the oven stayed in the locked position. I had a Kitchenaid repairman out...

KitchenAid / krfc704fp00

Jp
Jan 21, 2019

We purchased this refrigerator a year and a half ago and had service july of 2018 for a broken waterline in the door and the service guy replaced the motherboard, a fan and the ice-maker as a warranty / upgrade. The refrigerator died two weeks ago... Three boards went out leaving us with out...

KitchenAid / stand mixer model # ksm88sl, ser no. w83147969

Lt
Jan 19, 2019

I purchased the machine this month Jan., 2019, and did not use it until 2 days ago. I was using the dough hook, kneading bread dough and everything seemed to be going OK. After about 5 minutes, the device started to smoke, so I tried to turn it off. The on off power control switch had no...

KitchenAid / gas range kfgg500ess

Ja
Jan 15, 2019

KitchenAidI cooked a dinner at temp of 425 and had a spill over into bottom of oven. After I let it cool I attempted to wipe it clean with plain water and dish cloth as instructed in manual. The finish is ruined with pitting and discoloration. I am furious. I am quite sure there is some explanation...

KitchenAid/Whirlpool / kitchenaid dishwasher model kdfe104dbl0 - leaking; broken pump/motor assembly

Ad
Jan 03, 2019

I'm incredibly disappointed in this product and these companies. Over the holidays (Dec. 25, 2018), my just under 4 year old dishwasher leaked into our basement. Turns out, it had been leaking for a bit; building up water underneath the unit until it went into the basement. Our very good...

KitchenAid / pecs team (product exchange customer service) team

Cw
Dec 17, 2018

I had a refrigerator, 1 1/2 years old, break (motherboard x 2, motor and fan) in the past 2 months. Kitchenaid customer service was cordial and professional. They decided to replace the entire refrigerator because our model (KRFC704FBS) was notorious for poor quality. I was told it had...

Kitchenaid / Whirlpool / gas range architect series ii/ dishwasher

La
Nov 12, 2018

In 2012 we purchased a gas range Architect series II Model KG55907SSS02 Serial# D04392752 in Dayton, Ohio for $1, 500. In June of 2018 the oven failed to heat to temperature -- the "spark module" was not sending a signal and the rear computer panel needed to be replaced for $450...

KitchenAid / kitchen aid classic nylon slotted spoon

Ch
Nov 11, 2018

I received this spoon as a Christmas present, purchased from Kohl's Dept. Store. I have found it to be dangerous, it is to heavy on the handle end. I have had it flip out of pans when I tried leaving it in after stiring, I have had it flip out of dishes when trying to serve with it, I have...

KitchenAid / refrigerator

Ve
Oct 19, 2018

Kitchen AID Refrigerator Complaint 553 Benson Road Mail Drop: 8060 Benton Harbor, MI To the Kitchen Aid Consumer Complaint Division: Very disappointed in my Kitchen Aid Refrigerator purchased in 2011. Always had problems with water leakage. Had it repaired several times (see below...

KitchenAid / kitchen aid mixer-

Ma
Oct 17, 2018

KitchenAidHi I am emailing in regards to my kitchen aid mixer beater. The beater has been used a maximum of 5 times with no issues. However after it's last usage and washing it, it became extremely tarnished and the protective silver coating came off. It is no longer usable as with the protective...

KitchenAid / refrigerator model #krfc704fssoo / serial #k73811717

Ga
Oct 17, 2018

I have had 5 service calls to our house regarding the ice maker not producing one cube of ice. Also, the ref. is not cooling past 50 degrees. This problem has been going on for the last three months. The service tech has replaced every component related to these problems. Some component...

KitchenAid / knife set

Ma
Oct 15, 2018

KitchenAidI have an 11 piece Knife set in a wood block holder. The smallest knife, the paring knife, the blade recently became loose due to the plastic cracking near where the blade is attached. Soon the blade will break off and will be unusable. The knife has not been abused, but it is the most...

KitchenAid / built-in electric oven kebs107sss04 serial #d12538425

Ma
Oct 04, 2018

I purchased this electric oven for my wife on 1/21/2012 from B&B Appliance in Cleveland, Ohio. Paid over $2200.00. The oven has worked until August 2018. Service was called and they diagnosed a relay board was bad. A new one was purchased and installed after waiting 2 weeks. The board did...

KitchenAid / dishwasher

Tt
Oct 01, 2018

I purchased a Kitchen Aid under counter dishwasher( Model #KUDE48FXSS, Serial # F11901477) in January of 2013 and it was delivered and installed on February 18, 2013. Since then I have had to have service twice for the same problem which is that the dishwasher simply will not turn on and...

KitchenAid / bbq cover

Co
Sep 23, 2018

To whom this may concern, I purchased a KitchenAid BBQ cover in summer of 2017 and not met up to my expectations. It is just over a year old and has several rips due to the vinyl drying out due to the Sun. Many are located where the seam meets. I bought this cover as I liked the look of it...