KitchenAid’s earns a 2.2-star rating from 6 reviews and 411 complaints, showing that the majority of home cooks are somewhat dissatisfied with appliances.
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Very disappointing
I have used these mixers for 30 years. I passed on my trusty Epicurean bowl lift mixer that had seen 20 plus years of major breadmaking. I wanted a bigger bowl. Got new mixer. The finish marred/scratched easily. The bowl vibrated when mixing. Long story short, Kitchenaid did send replacement BUT it was missing a beater. I put these mixers side by side and ran them. Replacement mixer had speed control issue too. Finally! I switched bowls and this fixed the vibrating bowl. Then I had to pack up second mixer and ship back. What a hassle! Kitchenaid WAS a reliable company. No more. And they've cheaped out on quality. Whirlpool is Kitchenaid. Spend money elsewhere.
KitchenAId Aqualift Self Cleaning Oven
We purchased a KitchenAid Range from Sears 3 years ago. We have some other KitchenAid appliances and have been happy with them. I wish I had asked more questions about the AquaLift Self Cleaning Technology. I have had self cleaning ovens in the past and was always happy with the results of a shiny new looking oven after a cleaning cycle. The AquaLift Technology is really a joke. I have tried multiple times using the AquaLift cycle and have repeated up to 4 times a cleaning and have yet to see not one difference in the condition of my oven. You cannot use chemicals r cleaners in the oven so I am stuck with a dirty dingy oven. I cook quite often and it frustrates me everytime I open the oven and see the lingering mess. Check out the reviews online for AquaLift for yourself and take my advice. Do not buy a range/oven if this is the self cleaning method.
Love appliances
I own only kitchen aid appliances and tools. Will stock my kitchen with kitchen aid appliances as I go along.
I love KitchenAid Stand mixer
I love KitchenAid stand mixer because it is durable, easy to clean and above all, easy to use. So no wonder many people...
Kitchenaid for the way it's made.
Do you remember this old slogan of theirs? I sure do. I remain a huge fan and loyalist. The only car for me is a Volvo... and the only appliance for me is a Kitchenaid. Most of my appliances were made by KM:
Dishwasher, Fridge, Microwave, Washing Machine
I especially love my DW and WM as they are the old-school mechanical types as opposed to electronic... therefore easy to use and easy to repair. My most recent acquisition was the microwave... and it is a sleek stainless steel model that looks and behaves quite stylishly in my kitchen. I strongly recommend that KM keeps a few mechanical type appliances in their line, as not all of us are into the digital and electronic age. Five glorious stars for you, KitchenAid!
Busted Appliance - Beware of the 30 days
Bought a Kitchen Aid Dishwasher from Lowes in May to be installed at a later date; Lowe's had a bundle sale, so why not.
Dishwasher was delivered, left in its original packaging because we did not want to open it due to construction going on around it. Come to find out, the dishwasher was delivered damaged with two dents on the back. Mind you, it was still in the original packaging with the Styrofoam packing still around the corners.
Fast Forward, see the dents on the dishwasher, call to find a solution and all I hear from Kitchen Aid is their 30 day cosmetic return policy. No willingness to help or understand, no care. Doesn't matter if I did not open it when it was delivered to "inspect" it as I was told I should've done by KitchenAid.
I will not buy another device from them and it appears this is not the first time there has been an issue with a dishwasher.
Recommendation: Do not buy. Kitchen Aid doesn't care, no willingness to help find a solution.
KitchenAid Complaints 411
Refrigerator
We want a replacement for our defective refrigerator. Here is the story of our never-ending saga… We purchased your premium KitchenAid® refrigerator model number #KRMF706ESS; serial number KB3706039 on November 7, 2022. It was delivered to my new home on February 2023. From the moment it was purchased, we complained about rattling noise. Since it wa...
Read full review of KitchenAidRefrigerator
We want a replacement for our defective refrigerator. Here is the story of our never-ending saga… We purchased your premium KitchenAid® refrigerator model number #KRMF706ESS; serial number KB3706039 on November 7, 2022. It was delivered to my new home on February 2023. From the moment it was purchased, we complained about rattling noise. Since it wa...
Read full review of KitchenAid and 1 commentKitchenAid® refrigerator model number #KRMF706ESS; serial number KB3706039
KitchenAid is owned by Whirlpool, whose vision and mission prides itself in being the best kitchen and laundry company and in constant pursuit of IMPROVING life at home; earning trust and creating a demand for their brands… would YOU actually sell and stand by a defective product. We want a replacement for our defective refrigerator. Here is the story of...
Read full review of KitchenAidIs KitchenAid Legit?
KitchenAid earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for KitchenAid. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
KitchenAid has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Kitchenaid.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kitchenaid.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Kitchenaid.com you are considering visiting, which is associated with KitchenAid, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with KitchenAid is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
KitchenAid as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
KitchenAid website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Kitchenaid.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with KitchenAid's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 6 complaints were resolved.
- The website associated with KitchenAid sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to KitchenAid. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Ceramic cooktop
New ceramic KitchenAid cooktop downdraft 5 eyes, you can't cook on it without scratches appearing, also, some type of foggy substance on the eye that no amount of cleaning can get rid of. I have complained to KitchenAid and they referred me to the owners manual for cleaning. This does not get out scratches or foggy substance. I also, purchased the same one at same time for my father and the same thing happening on his. Many complaints from customers saying the same thing. Also, the cooktop heats very hot even on low. Cook top purchased in April used very little and handled with extreme care. My last cook top was 20 years from Kenmore and zero scratches.
Claimed loss: Don't waste money purchasing KitchenAide cook top lousey customer service no help fixing problem
Desired outcome: New cook top or replacement for a different kind
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4 slice toaster KMT423OB
I am loyal to Kitchen Aid products I have always had good experiences with them. Recently I bought this 4 slice toaster. It was more expensive than competing ones but like I said I have always had good experiences with their products. After only a few weeks of using it I started to smell something electrical burning. I figured it was new and just burning...
Read full review of KitchenAid and 1 commentRefrigerator: Model # KRFF577KP02
Purch date 7/13/24. Installed by Lowes 7/16/24. Ten days after installed in my home, the freezer temp was over 40degrees and refrigerator temp was 45degs. The warranty company has been out 3 times. The last technician installed a new Compressor, Dryer/Filter and new "Board". Eighteen hours after he left, the freezer temp was 45 and the refrigerator was 50...
Read full review of KitchenAid and 1 commentBuilt in Microwave/oven electric
Purchased KOEC527PSS00 ON 7/13
INSTALL 7/ 19/24 microwave Not working
7/2624 kitchenaid repair person installs inverter,montron still not working and our service time was 11am he didn’t call and finally showed up 1:15
8/8/24 service person back with another part. Wrong part😡 have to reorder next service date 8/23/24 this is RIDICULOUS. This should have been replaced! But here we sit with 3k unit that does not work and won’t know if it will be fixed till 8/23/24
Customer Service is Horrible! The dealer should have just replaced the none working unit! That would be called Customer service
“Don’t buy Kitchenaid”
Desired outcome: 30 days later still Not Resolved
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KDPM604KPS1
I purchased the top of the line Kitchenaid dishwasher in May 2023. I did not begin paying for it until July of 2023 because the company forgot to bill me for it, so I finally called them to tell them about. So, fast forward to July of 2024, and this dishwasher started leaking. I did not know it was leaking until it was too late and it damaged my brand new...
Read full review of KitchenAid and 1 commentLatest Appliance I had to replace
December 17,2021
I'm back with an update to my no-good awful purchase of Kitchen aid appliances for my kitchen remodel. I have come to the conclusion that my pallet of appliances was dropped or they were seconds. They were all installed February 18,2015.
The newest replacement purchase, a refrigerator (it broke first part of December 2021, and purchased new one December 17,2021)
I purchased a stove, (I had to replace), cook-top (I had to replace) dishwasher I paid to have repaired and still have, a refrigerator (broke first part of December, and purchased new one December 17,2021). That leaves the microwave It has not been worked on and is still working.
I guess one out of five is a winner.
May I add, the only one I replaced from Kitchen Aid was the oven. I had picked another brand, however Kitchen Aid actually felt bad and prorated it.
Below is my PREVIOUS review:
November 11,2020
I am expressing my extreme disappointment with three of the five Kitchen Aid appliances I purchased for my kitchen renovation. I purchased a refrigerator, microwave, oven, induction cook-top, and a dishwasher. They were installed February 18,2015.
? June 2016, the oven stopped working. The problem was a quick fix. It was a warranty defect that should have been updated before it left the factory. It was a Fuse Thermal. Technician said discoloration from heat was noted.
? November 2017, the oven glass had chips on the inside and I paid for new glass and the service/labor charge.
? August 2018, the dishwasher light stayed on blinking. Dishwasher would not cycle. The dishwasher was repaired. One part was under warranty. I paid for the other part as well as the service/labor charge.
? December 2018, again the oven glass had chips on the inside.
O There was discussion if I needed another new glass, or an entire new door. I insisted there had to be a major problem with oven needing 3 repairs in 3 years and wanted answers. Kitchen Aid offered me a new oven at a prorated cost. So, I purchased a new oven. That was 2 ovens I paid for, as well as repairs.
? 2019, the induction cook-top was next on the chopping block. The large burner would not turn on and it was blinking a code that needed a service call. By this time, I was done. I used the smaller burners on the cook-top and got out a large portable cooking burner. I did this for a year. I finally called for a repair. I was told the large burner needed to be replaced. If that didn't work, I would need to get new controls. The total cost could be $900 plus.
O I paid the service call, and went to General Electric and purchased a new GE cook-top.
In four years, I bought 2 ovens and 2 cook-tops. UNACCEPTABLE and DISAPPOINTING.
Charon Heller
KitchenAid KSM150APSCS mixer
Our mixer recently started making a strange grinding noise and dropping broken bits of metal and filings from the mixer head. It was a wedding gift received in 2018, roughly 6 years old. Calling KitchenAid customer service was unhelpful. Initially we were told they do not sell that model anymore and it is outside the warranty period (5-years), though...
Read full review of KitchenAidKitchenaid refrigerator
On April 8, 2022 I took delivery of a Kitchen Aid Refrigerator, Model KRFC300ESS07, Serial# KB0611656, from Lowe’s in Westminster, MD. On February 11, 2024 my refrigerator stopped cooling and freezing. Since it wasn’t found until late the next morning, we lost everything inside the refrigerator. Having purchased an extended warranty, the service man arrived two days later on February 13, 2024 and advised my total sealing system needed replaced and they would need to order parts and get approval to repair. I’m totally dissatisfied with this refrigerator and needing major repairs after 16 months in operation.
Gary Bowman
Claimed loss: Over $350 in meats and other items, loss off use for days?
Desired outcome: Reimbursement for lost meats and other items, compensation for loss of use for days and inconvenience.
Confidential Information Hidden: This section contains confidential information visible to verified KitchenAid representatives only. If you are affiliated with KitchenAid, please claim your business to access these details.
5 door refrigerator
Bought for $5000 3 years ago. Ice maker doesn’t work. Freezer doesn’t stay cold enough. Evaporating fan doesn’t work. Makes ridiculously loud noises. Display panel says PO. We have unplugged it and plugged it back in several times. Several calls to Kitchenaid. They are totally useless. It would appear as though nothing is covered as we have had the fridge for 3 years. Paying $5000 for a fridge that lasts 3 years is nuts. Now we have to decide if we should start paying a repair man or just give up and buy a new fridge!
Claimed loss: Lost $5000
Desired outcome: Would like KitchenAid to either replace the fridge or pay for the repairs. I don’t think either of those will happen.
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Kitchenaid 4 door refrigerator
I purchased a new kitchenaid 4 door refrigerator in January of 2020. We also purchased an entire suite of kitchenaid products from the builder including stove, oven, microwave, and dishwasher for our new home. Since I’ve had the refrigerator, I’ve had the freezer go out twice, the ice machine replaced twice, and today the motherboard has gone out. I’ve had a technician to the house a total of 8 times in the past 2 years. There are 3 of us in the home and the refrigerator gets minimal use. This refrigerator has struggled since we received it.
Desired outcome: I would like to have the refrigerator replaced or a credit towards a new unit.
Confidential Information Hidden: This section contains confidential information visible to verified KitchenAid representatives only. If you are affiliated with KitchenAid, please claim your business to access these details.
Refrigerator not cooling Model KRMF706ESS
Refrigerator section not cooling, Food spoiling. This was repaired on Nov 28, 2023 for same problem. and also repaired on June 2022. Ice found on the inside wall behind produce tray. We are without refrigerator since Sep 2023. Repaired on Nov 2023 . Worked for 2 weeks and then again same issue of not cooling. Tired of follow-up with service. I need...
Read full review of KitchenAidKitchenAid 30" Double Wall oven Model KODE500EBS Serial #DB5017223
Our kitchenAid oven died when we used the self cleaning function in August this year. The control panel bubbled, the oven smoked and then stopped working and the glass door was locked. Based on the age of the oven we opted to replace as it had been repaired twice in the 5 years that we have owned it. The replacement double wall oven that we received ha...
Read full review of KitchenAidDISHWASHER - Problem below your poor response also provided
Awful awful awful - Kitchenaid Dishwasher KDTM604K
We purchased all Kitchenaid appliances for our new home and are disappointed with the dishwasher, which had to be replaced in less than 2 years with no warranty coverage, and the induction stove top which underperforms. The double oven and refrigerator for now are working as expected.
----- Forwarded Message -----
From: KitchenAid
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Sent: Friday, December 1, 2023 at 10:34:13 AM EST
Subject: Your review has been moderated
It cannot be published to the website, but.. —
Nickname - Jerry,
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Submit something new
Thanks again,
KitchenAidBrand
Claimed loss: Less than 2 year old dishwasher needed to be replaced as the repair was too costly.
Desired outcome: Provide a new product
27" electric convection wall oven with/microwave mod. Koce507ess20
purchased 09/28/2022 with additional warranty by Geek Squad. warranty in effect until 09/27/2025. From the beginning the main oven has never baked evenly across the oven. As a baker and cook of very high quality foods, the oven does not cook evenly. We purchased KAid for a second time expecting good quality results. However, not so. We had the warranty...
Read full review of KitchenAidKRMF706ESS01 Kitchenaid refrigerator
We purchased a Kitchenaid 5 door stainless steel refrigerator model#krmf706ess and paid almost $4000.00 in June of 2017. The ice maker and water dispenser has never worked properly and has always leaked water. Then after only 5 years ice started accumulating over the back of the fridge and the fridge stopped cooking. We called a repair man and he replaced...
Read full review of KitchenAidRefrigerator not working since Sep 11, 2023
My Refrigerator (Purchased on Jan 2021) is not colling since Sep 11, 2023. Visited by Technical on Sep 11, 2023 and infirmed that parts are needed. This is repeated problem, same part was replaced on Aug 4, 2022 for non cooling under warranty. This is repeated issue and I am without refrigerator. Spoilt a lot of food in last 50 days (Estimated 1000 Dollars). No reply from Kitchenaid service.
I need this to fixed ASAP or give me new refrigerator.
Service Job Number: SWCR9389225A-1
Product: Refrigeration
Model: KRMF706ESS
Serial: KX5004778
Problem Description: Not Cooling - Refrigerator Section - Refrigerator Found ICE behind Freezer section
Alok Goyal
28, Angelgate Rd, Brampton,
Ontario, Canada, L6Y 0X8
416.728.4347
Desired outcome: New refrigerator or repair existing one ASAP
French door refrigerator krmf706ess05
sN kc3502547 We bought our first ref in August of 2020 from P.C. Richards we had problems from the day it was delivered with the freezer drawers breaking, the water/ ice dispenser/ control panel not working and the temperature controlled draw shorting out due to water leaking. This init had a made in America sticker on it when we bought it. We had about 12...
Read full review of KitchenAidOverview of KitchenAid complaint handling
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KitchenAid Contacts
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reached KitchenAid by calling +971 42 570 007 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +971 42 570 007 phone number100%Confidence scoreUAE+54 114 932 6154+54 114 932 6154Click up if you have successfully reached KitchenAid by calling +54 114 932 6154 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +54 114 932 6154 phone number Click down if you have unsuccessfully reached KitchenAid by calling +54 114 932 6154 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +54 114 932 6154 phone number100%Confidence scoreArgentina+55 800 722 1759+55 800 722 1759Click up if you have successfully reached KitchenAid by calling +55 800 722 1759 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +55 800 722 1759 phone number Click down if you have unsuccessfully reached KitchenAid by calling +55 800 722 1759 phone number 0 0 users 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923-4770 phone numberSenior Manager+1 (800) 584-4315+1 (800) 584-4315Click up if you have successfully reached KitchenAid by calling +1 (800) 584-4315 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (800) 584-4315 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (800) 584-4315 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (800) 584-4315 phone number+1 (855) 845-9684+1 (855) 845-9684Click up if you have successfully reached KitchenAid by calling +1 (855) 845-9684 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (855) 845-9684 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (855) 845-9684 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (855) 845-9684 phone number
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KitchenAid emailscustomerservice@kitchenaidaftersales.co.uk100%Confidence score: 100%Support
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KitchenAid address553 Benson Rd, Benton Harbor, Michigan, 49022, United States
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KitchenAid social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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