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2.2 413 Reviews

KitchenAid Complaints Summary

122 Resolved
280 Unresolved
Our verdict: Engaging with KitchenAid, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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KitchenAid reviews & complaints 413

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KitchenAid - KitchenAid KSM150APSCS mixer

Our mixer recently started making a strange grinding noise and dropping broken bits of metal and filings from the mixer head. It was a wedding gift received in 2018, roughly 6 years old. Calling KitchenAid customer service was unhelpful. Initially we were told they do not sell that model anymore and it is outside the warranty period (5-years), though...

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KitchenAid Kitchenaid refrigerator

On April 8, 2022 I took delivery of a Kitchen Aid Refrigerator, Model KRFC300ESS07, Serial# KB0611656, from Lowe’s in Westminster, MD. On February 11, 2024 my refrigerator stopped cooling and freezing. Since it wasn’t found until late the next morning, we lost everything inside the refrigerator. Having purchased an extended warranty, the service man arrived two days later on February 13, 2024 and advised my total sealing system needed replaced and they would need to order parts and get approval to repair. I’m totally dissatisfied with this refrigerator and needing major repairs after 16 months in operation.

Gary Bowman

Claimed loss: Over $350 in meats and other items, loss off use for days?

Desired outcome: Reimbursement for lost meats and other items, compensation for loss of use for days and inconvenience.

Confidential Information Hidden: This section contains confidential information visible to verified KitchenAid representatives only. If you are affiliated with KitchenAid, please claim your business to access these details.

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Mr. Helpful
Los Angeles, US
Feb 15, 2024 8:49 pm EST

Hi Mr Bowman.

We are extremely sorry to hear of your frustration. There no question that one wouldn't expect to have issues so soon after the purchase. Make sure that you've allowed for ample space around the unit, allowing the system enough space to breath. Not doing so will have the exact results that you've experienced.

Thankfully, the extended warranty appears to be paying off. Check with the Lowe's location you made the purchase with. They should be able to explain whether food loss or inconvenience are compensable.

We're sure you'll be back enjoying your Kitchenaid refrigerator very soon.

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KitchenAid 5 door refrigerator

Bought for $5000 3 years ago. Ice maker doesn’t work. Freezer doesn’t stay cold enough. Evaporating fan doesn’t work. Makes ridiculously loud noises. Display panel says PO. We have unplugged it and plugged it back in several times. Several calls to Kitchenaid. They are totally useless. It would appear as though nothing is covered as we have had the fridge for 3 years. Paying $5000 for a fridge that lasts 3 years is nuts. Now we have to decide if we should start paying a repair man or just give up and buy a new fridge!

Claimed loss: Lost $5000

Desired outcome: Would like KitchenAid to either replace the fridge or pay for the repairs. I don’t think either of those will happen.

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Mr. Helpful
Los Angeles, US
Jan 29, 2024 5:41 pm EST

Hi BL.

We are extremely sorry to hear of your frustration and are very sorry that your Kitchenaid refrigerator is experiencing any form of problems. Confirm for us the actual model. Is it KRMF706ESS?

In the second through fifth years from the date of purchase, KitchenAid will gladly pay for factory specified replacement parts and repair labor costs to correct defects in materials or workmanship in the sealed refrigeration system. These parts are: compressor, evaporator, condenser, dryer, and connecting tubing. Service must be performed by a KitchenAid designated service company.

There are those consumers who wish to have even stronger warranty coverage on such a purchase. For those individuals, Kitchenaid partners with many high quality retailers who offer further warranty coverage. We recommend contacting your retailer to see if you qualify for such coverage.

Please let us know if this doesn't fully satisfy your concerns. We want to make absolutely certain you're extremely happy with the refrigerator.

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5:26 pm EST
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KitchenAid Kitchenaid 4 door refrigerator

I purchased a new kitchenaid 4 door refrigerator in January of 2020. We also purchased an entire suite of kitchenaid products from the builder including stove, oven, microwave, and dishwasher for our new home. Since I’ve had the refrigerator, I’ve had the freezer go out twice, the ice machine replaced twice, and today the motherboard has gone out. I’ve had a technician to the house a total of 8 times in the past 2 years. There are 3 of us in the home and the refrigerator gets minimal use. This refrigerator has struggled since we received it.

Desired outcome: I would like to have the refrigerator replaced or a credit towards a new unit.

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Mr. Helpful
Los Angeles, US
Jan 19, 2024 10:47 pm EST

Hi Daniel.

We appreciate hearing from you and can't begin to tell you how sorry we are for any frustration.

Please provide some missing information for us. Did you purchase additional warranty coverage on this unit? If so, is the warranty coverage through Kitchenaid or through a third party? Please provide us the model and serial number for your individual unit.

We look forward to hearing back from you.

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KitchenAid - Refrigerator not cooling Model KRMF706ESS

Refrigerator section not cooling, Food spoiling. This was repaired on Nov 28, 2023 for same problem. and also repaired on June 2022. Ice found on the inside wall behind produce tray. We are without refrigerator since Sep 2023. Repaired on Nov 2023 . Worked for 2 weeks and then again same issue of not cooling. Tired of follow-up with service. I need...

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KitchenAid - KitchenAid 30" Double Wall oven Model KODE500EBS Serial #DB5017223

Our kitchenAid oven died when we used the self cleaning function in August this year. The control panel bubbled, the oven smoked and then stopped working and the glass door was locked. Based on the age of the oven we opted to replace as it had been repaired twice in the 5 years that we have owned it. The replacement double wall oven that we received ha...

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KitchenAid DISHWASHER - Problem below your poor response also provided

Awful awful awful - Kitchenaid Dishwasher KDTM604K

We purchased all Kitchenaid appliances for our new home and are disappointed with the dishwasher, which had to be replaced in less than 2 years with no warranty coverage, and the induction stove top which underperforms. The double oven and refrigerator for now are working as expected.

----- Forwarded Message -----

From: KitchenAid

To: "[protected]@aol.com"

Sent: Friday, December 1, 2023 at 10:34:13 AM EST

Subject: Your review has been moderated

It cannot be published to the website, but.. —

Nickname - Jerry,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Submit something new

Thanks again,

KitchenAidBrand

Claimed loss: Less than 2 year old dishwasher needed to be replaced as the repair was too costly.

Desired outcome: Provide a new product

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Mr. Helpful
Los Angeles, US
Dec 01, 2023 8:36 pm EST

Hi Jerry.

We're extremely sorry to hear of your frustration. There are several factors which can contribute to a product's lifespan. Some of these is the frequency of use or the environment it's being used in.

That 604 is a wonderful product.

If you would, contact the fine Kitchenaid retailer you made the purchase through. Many offer additional service packages that may cover the costs of unexpected breakdowns.

Sincerely, we want to take good care of you. Let us know if that doesn't resolve your problem.

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KitchenAid - 27" electric convection wall oven with/microwave mod. Koce507ess20

purchased 09/28/2022 with additional warranty by Geek Squad. warranty in effect until 09/27/2025. From the beginning the main oven has never baked evenly across the oven. As a baker and cook of very high quality foods, the oven does not cook evenly. We purchased KAid for a second time expecting good quality results. However, not so. We had the warranty...

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KitchenAid - KRMF706ESS01 Kitchenaid refrigerator

We purchased a Kitchenaid 5 door stainless steel refrigerator model#krmf706ess and paid almost $4000.00 in June of 2017. The ice maker and water dispenser has never worked properly and has always leaked water. Then after only 5 years ice started accumulating over the back of the fridge and the fridge stopped cooking. We called a repair man and he replaced...

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KitchenAid Refrigerator not working since Sep 11, 2023

My Refrigerator (Purchased on Jan 2021) is not colling since Sep 11, 2023. Visited by Technical on Sep 11, 2023 and infirmed that parts are needed. This is repeated problem, same part was replaced on Aug 4, 2022 for non cooling under warranty. This is repeated issue and I am without refrigerator. Spoilt a lot of food in last 50 days (Estimated 1000 Dollars). No reply from Kitchenaid service.

I need this to fixed ASAP or give me new refrigerator.

Service Job Number: SWCR9389225A-1

Product: Refrigeration

Model: KRMF706ESS

Serial: KX5004778

Problem Description: Not Cooling - Refrigerator Section - Refrigerator Found ICE behind Freezer section

Alok Goyal

28, Angelgate Rd, Brampton,

Ontario, Canada, L6Y 0X8

416.728.4347

Desired outcome: New refrigerator or repair existing one ASAP

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KitchenAid - French door refrigerator krmf706ess05

sN kc3502547 We bought our first ref in August of 2020 from P.C. Richards we had problems from the day it was delivered with the freezer drawers breaking, the water/ ice dispenser/ control panel not working and the temperature controlled draw shorting out due to water leaking. This init had a made in America sticker on it when we bought it. We had about 12...

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KitchenAid Dishwasher

About 1100 dishwasher and put it in. It don't work they come out and tell me they saw roach. So now I have to have those off certified and everything else for the damn roach and they don't want to come out and fix my dishwasher. They told me the insurance was no good cuz no canceled. Boyd until you certified letter that there's no mice roaches, but I'm about in the middle of the desert and a snake won't bite them or something. I don't know what their trip is but I suggest nobody ever buy kitchenette because of warranty ain't worth a s*** never ran more than a damn day and it started beeping and start saying dirty filter or whatever and didn't even do s*** and I think he's a piece of s*** and they claim it's good. No they're junk. Do not buy kitchen guy came out and looked at and even change my email address so I can't even get a hold of. I can't get a hold of me. Crazy huh?

Lancaster, California

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KitchenAid Busted Appliance - Beware of the 30 days

Bought a Kitchen Aid Dishwasher from Lowes in May to be installed at a later date; Lowe's had a bundle sale, so why not.

Dishwasher was delivered, left in its original packaging because we did not want to open it due to construction going on around it. Come to find out, the dishwasher was delivered damaged with two dents on the back. Mind you, it was still in the original packaging with the Styrofoam packing still around the corners.

Fast Forward, see the dents on the dishwasher, call to find a solution and all I hear from Kitchen Aid is their 30 day cosmetic return policy. No willingness to help or understand, no care. Doesn't matter if I did not open it when it was delivered to "inspect" it as I was told I should've done by KitchenAid.

I will not buy another device from them and it appears this is not the first time there has been an issue with a dishwasher.

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KitchenAid Kitchen Aid Regrigerator Model # KRFC704FBS01

I purchased all Kitchen Aid appliances 5 years ago after my Kitchen was completely renovated. Since then, my refrigerator has needed repair 3 times. This last time in June 2023 was the compressor, which is under warranty. Kitchen Aid contracted with the local shop, Paradise Appliance, here in Southern California. The compressor part has been received damaged 3 times. It takes 2 weeks for the part and another week to get on their schedule and here we are in September and I’m still without a working refrigerator and freezer. How does Kitchen Aid ship a damaged compressor part 3 times? Can someone please help?

Model # KRFC704FBS01

S/N K83104884

Can this be considered a lemon and replaced?

Please help!

Thank you, Alice Heefner

Desired outcome: Since this cycle of never ending damaged compressors seems to not have an end in sight, I would prefer that this refrigerator be replaced.

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Mr. Helpful
Los Angeles, US
Sep 05, 2023 11:25 pm EDT

Hi Alice.

We are so sorry for your frustrations.

Unfortunately, things are not always handled properly when being shipped.

It may be worth checking with the retailer you purchased the unit through. They can possibly be of some assistance.

Please let us know if that doesn't resolve the issue.

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2:34 pm EDT

KitchenAid Kitchenaid refrigerator model# KRMF706EBS01

I am in the process of having installed my 3rd ice maker on this refrigerator. I purchased your brand because of my previous success with Kitchenaid products. This refrigerator specifically the ice maker has only lasted about one year before it stops making Ice and another $157 dollar part is ordered and a very expensive service call to have it replaced is make.

Desired outcome: Because this is the 3rd ice maker I would like Kitchenaid to repair it at no cost to me, or replace the refrigerator with a current model that has component parts that work like Kitchenaid products are suppose to work.

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KitchenAid Refrigerator

On May 20, 2023, our 3 year old refrigerator stopped cooling and freezing. I reached out to KitchenAid service and a tech came out on June 5. He discovered we needed a new compressor, which was out of stock with no ETA. I called KitchenAid at least 4 times and each time I was told that the person I talked to before me was supposed to escalate the part, but was never done. The last person I talked to finally told me it takes 21 business days to find the part and could take up to an extra 10 business days on top of that. Finally, service received the part and installed on July 14.

Shortly after the tech left, we lost power and scheduled another appointment for July 21. Now we need a new motherboard. We called Kitchenaid again and one person said it was supposed to ship today. Then we called again and were told it was out of stock and have to wait another 20-30 business days to find it. Meanwhile, we have not had a refrigerator for over two months. I am at the home stretch of my pregnancy and need a working refrigerator.

Desired outcome: I would like our refrigerator to be fixed in the next couple weeks or we will need a replacement. Any help or guidance would be greatly appreciated.

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KitchenAid Artisan kettle & toaster

On the 18th of July, I made a purchase of the Artisan Kettle & Toaster together, taking advantage of a significant price difference offered for buying them as a bundle. My order arrived promptly on the 20th of July. However, upon using the toasting function of the toaster, I noticed that only one side of the bread was being toasted. I made sure to check the settings and confirmed that I was using the correct setting, including the bagel function.

Concerned about the issue, I decided to reach out to the workshop number for assistance. They advised me that since I was within the warranty period, it would be best to speak to the customer care team to arrange for a replacement without any trouble.

I spoke to a gentleman named Tom from the customer care team, who informed me that I would need to return the faulty toaster to receive a refund and then purchase a new one separately. However, I explained to Tom that I had purchased the kettle and toaster as a bundle, and buying the toaster alone would cost me more. In response, he mentioned that he could request a 20% discount, but this didn't sound like a guaranteed solution but was the maximum discount available according to their policies.

Feeling unsatisfied with this option, I decided to call again and spoke to a lady named Neima. She reassured me that she could send a replacement toaster if I packaged up the faulty one and provided me with a shipping label. Excited about this resolution, I eagerly repacked awaited the replacement.

When I checked the label provided, it was addressed to me rather than KitchenAid. I immediately called again and, coincidentally, spoke to Neima once more. She explained that she had mistakenly given me the wrong information earlier and that I would have to return the toaster for a refund before re-purchasing a new one. When I enquired about the refund amount, she couldn't provide me with a confirmation.

Throughout this process, I found the agents I spoke to to be very friendly, but the overall experience was incredibly frustrating. Despite my efforts, I wasn't able to escalate the issue to a supervisor or locate a complaints department. The only option available was to send an email, which didn't give me much confidence.

As someone who has always admired KitchenAid products and had been looking forward to purchasing the kettle and toaster for a long time, I am genuinely disappointed with this experience. All I wanted was a simple replacement for a faulty item, but it seems that customer service is not being treated as a top priority, which is disheartening.

Desired outcome: A replacement toaster

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KitchenAid Kitchen aid 36" induction cooktop

Purchased in 2019 - installed in 2020/2021 - due to COVID-19.

May 2023 the cooktop stopped working - giving us the "code of death". Service informed us these parts and cooktop are not made any more we need to order a new cooktop at $2400. So, we ordered a new one June to make sure we have a working cooktop when the house is on put on the market.

I immediately called Kitchen Aid questioning me as to why we have to buy a new cooktop especially since this is less than a few years old - they informed me we don't. The said that the cooktop contains only two parts, and those parts are still under full 5-year warranty, we just pay for the service call - we do not have to purchase a new one. CS walked me through my manual and pointed out the warranty language to me - he was very helpful. To be sure, we kept our new order because of the three months wait for new orders and the comment about not making those parts/cooktop anymore. Kitchen Aid ordered a new board and weeks later it was installed. No one knows where it came from.

First use, it stopped working. I called Kitchen Aid and now their story has changed, and they will not do anything except say we need to follow their process and live with it. I keep getting passed around, no supervisor will call me - even Corporate Office will not let me speak to anyone.

Now since there is more of an issue, CS now says my warranty is very very limited and it is only for our model and does not offer a replacement. KA continues to say just follow the process - wait another 21 days for another part. Service company will be surprised if a part arrives at all, and they know because they fix Kitchen Aid appliances daily. If they do not arrive in 21 days, then it gets escalated to wait for another 10 days and this will continue on like that until the parts arrive.

Well, what happens if the part is really not made anymore, and it does not arrive - this cooktop is less than 4 years old (only used for 2 years due to COVID-19) and still has a full warranty according to first call with KA? Do we really have to buy another appliance when it is under warranty. Better yet, all new cooktop orders are backordered till Nov/Dec so if we cancel the June order it will be even longer.

Kitchen Aid told Service (today 7/24/23) that the part number has changed and is on continual backorder. Service said they can't even make a return service call. That shocked Service because they never change part numbers. Kitchen Aid reordered the backordered part. So, we have been following their process and have already waited. We are going on 3 months without a working cooktop and if we wait for more parts and their process that could be another 3 months.

As it stands, the new cooktop we ordered in June will arrive before the parts. We have followed the process which your process is broken. Induction has two parts (glass and mother board) just like the newer model. Ours is still under full warranty, parts/cooktop for this model are not manufactured anymore and on continual backorder, and new board was defective.

It appears that Kitchen Aid does not stand behind their products nor their customers, provides warranties but does not honor them and is forcing us to buy a new cooktop at $2400 for more money in their pocket.

Desired outcome: We have followed the broken process. We are asking KitchenAid to not charge us for the one we ordered in June. We would offer to pay for the installation ourselves as that is what our current warranty does.

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KitchenAid KitchenAid Fridge

I have a KitchenAid French Door fridge manufactured in 2012. Model #KFIS27CXMS5. The ice maker stopped working and when I had an appliance company look at the issue they determined the ice maker mechanism needed to be replaced as the water wasn't not being pulled in to make ice. They went on-line to order the replacement part and after doing a global search came to find the part is no longer being made, which means either live w/o the ice make or but a new fridge. The fact that KitchenAid is no longer making this and apparently many other replacement parts is infuriating. The fact that senior management would make such a decision is baffling and frankly ventures to being unethical as you now are creating a scenario where people are forced to buying new appliances, which are not inexpensive, more frequently.

Desired outcome: Explain why Customer satisfaction is taking a back seat. Social media goes a long way with comments/complain about companies/products. Get back to doing the right thing.

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KitchenAid My new refrigerator who is about 3 years old had needed to be repaired 2 times.

I built a new home Pulte sold me all KitchenAid appliance's 3 years ago. My refrigerator quit working after 3 months. A repairman arrived several days later. ALL OF MY FOOD SPOILED they repair man had to order parts which took several weeks. He informed me all was repaired. Several days later this appliance quit working! The repairman stated he need another computer mother board COVID in still in action and the part could not be sent. Finally, the part arrived. This has worked for 2 years, Now the same thing has has happen with a continuous noise who no cooling. I am 75 years old a recent retired Surgical nurse of 52 years. This was my forever home and has multiple major issues with many that needed repaired AC one of many times ever since I purchased my LAST HOME! Please advise me how to handle my refrigerator problem

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KitchenAid Customer Reviews Overview

KitchenAid is a well-known brand that offers a wide range of kitchen appliances and accessories. The company has been in business for over a century and has built a reputation for producing high-quality products that are both durable and efficient. KitchenAid products are popular among home cooks and professional chefs alike, and the brand has received numerous positive reviews from customers.

One of the most significant advantages of KitchenAid products is their durability. Many customers have reported that their KitchenAid appliances have lasted for years without any issues, even with regular use. Additionally, KitchenAid products are known for their efficiency, with many customers reporting that they are able to cook and bake more quickly and easily with KitchenAid appliances than with other brands.

Another advantage of KitchenAid products is their versatility. The brand offers a wide range of appliances and accessories, including stand mixers, blenders, food processors, and more. This allows customers to find the perfect appliance for their specific needs, whether they are looking to bake bread, make smoothies, or prepare large meals for their family.

KitchenAid products are also known for their stylish designs. Many customers appreciate the sleek and modern look of KitchenAid appliances, which can add a touch of elegance to any kitchen. Additionally, KitchenAid offers a variety of colors and finishes, allowing customers to choose a product that matches their personal style.

Overall, KitchenAid has received overwhelmingly positive reviews from customers. The brand's products are known for their durability, efficiency, versatility, and stylish designs, making them a popular choice among home cooks and professional chefs alike.

KitchenAid In-depth Review

Product Range: KitchenAid offers a wide range of kitchen appliances and products, including mixers, blenders, cooktops, refrigerators, and more. The variety and quality of products available are impressive, with unique features and innovations that set them apart from competitors.

Performance and Durability: Based on user experiences and expert reviews, KitchenAid products are known for their exceptional performance and durability. The appliances are reliable and long-lasting, thanks to factors such as powerful motors, sturdy build quality, and positive customer feedback.

Design and Aesthetics: KitchenAid products are visually appealing and compatible with various kitchen styles. The range of color options and finishes available allows customers to find the perfect match for their kitchen decor. The overall design coherence across different product lines is commendable.

Ease of Use: KitchenAid appliances are designed with user-friendliness in mind. Intuitive controls, clear instructions, and ergonomic design make them easy to operate. The inclusion of additional features and technologies, such as programmable settings and smart connectivity, further enhances the user experience.

Customer Service and Support: KitchenAid's customer service and support are highly regarded. The company is responsive, helpful, and readily available to assist customers. Warranty policies, return/exchange processes, and online resources like FAQs and user manuals are provided to ensure customer satisfaction.

Price and Value for Money: When compared to competitors, KitchenAid products offer excellent value for money. The pricing strategy is competitive, considering the features, quality, and performance provided. The durability, performance, and customer support offered contribute to the overall value for money.

Environmental Sustainability: KitchenAid demonstrates a commitment to environmental sustainability. The company employs eco-friendly manufacturing processes, incorporates energy-efficient features into their products, and participates in recycling initiatives. Certifications and partnerships with environmental organizations further showcase their dedication to sustainability.

User Reviews and Ratings: User reviews and ratings from various sources indicate a positive sentiment towards KitchenAid products. Common strengths mentioned include performance, durability, and design, while weaknesses are minimal. These reviews help potential customers make informed decisions.

Overall Recommendation: Based on the evaluation of different aspects of the business, KitchenAid receives a comprehensive and positive recommendation. The wide product range, exceptional performance and durability, appealing design, excellent customer service, and competitive value for money make KitchenAid a reliable choice for kitchen appliances.

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KitchenAid contacts

Phone numbers

8800 200 2720 1800 419 0790 More phone numbers

Website

www.kitchenaid.com

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