Maytag

To Start, after reading some of the complaints and concerns it is a wonder how Maytage is still in business and why we even considered purchasing any products manufactured by them.

With that, we purchased a shiny new Maytag fridge 22 months ago, NOT 22 years ago, only 22 MONTHS, back in late fall of 2017. Since that time we have had the jazz board and the pressure switch (not the technical designation of the part) replaced as they were not under warranty any longer. To a tune of $500.00 in parts and labour, $375.00 in lost food, $1000.00 in lost wages and most importantly our lost TIME . Absolutely wretched product. We would rank the quality and lifespan of our Maytag nightmare fridge somewhere in between rotten fast food Ecoli infused milkshake and that white stuff that accumulates at the corner of your mouth when really thirsty. In essence this is the most expensive cooler we have ever purchased.

Now I understand we are contending with a large corporation whom have no interest in the consumer, only an affinity to appease their board of directors and stock value but at some point these organizations will need to take responsibility for their predetermined poor quality products. The ideology that quality is irrelevant and the consumer is a sucker is not a sustainable model for any business today and cannot be any further glorified as we the consumer, now have more than one media and platform to share our disgusting experiences.

We fully appreciate that we will never receive any restitution from maytag, in fact I would venture a guess that we will never even hear from their organization except perhaps for some condescending and juvenile automated response to this complaint.

But, know this Maytag - if our tenement of fridges completely fails here, which will be within the next 4 months (probably at Christmas when filled with seasonal favourites) considering the ridiculous timeline of issues we have experienced that we will NEVER EVER PURCHASE ANOTHER MAYTAG APPLIANCE. NOT PERSONALLY, NOT FOR ANY OF MY RENTAL PROPERTIES, NOT FOR ANY HOMES/HOTELS/BUSINESSES THAT I PARTICIPATE IN THE BUILDING OF- NEVER. We will not even venture in to a retailer that specializes in your product.

What we will do with an unparalleled veracity is we will make sure that we share our experience with every single individual that is willing to listen and many that are not, as well as compose a similar complaint on every available media and form on-line. It is imperative that we do our due diligence and inform as many consumers as possible of the beyond sub-par quality of the product so they do not have to have a similar experience and waste their hard earned money and time. No more easy money for Maytag.

Sincerely

A lost and never returning customer.

Good morning,
Just received my new maytag true convection range yesterday and put it too work this morning. I've noticed a couple of issues that are bothersome.
First of all, my bottom drawer won't open if I dont play around with it. It seems to be installed crookedly on the range. Second of all, the cooktop ceramic scratches quite easily. I use the front burner on the left and not only is the heat too strong but it already has scratches on it after first use. My pan was brand new too.
Please write or call me back to guide me as to what's next. It's a pity since I was planning on getting some more Maytag appliances.

Anastasia tdedakis
Already registered with maytag ca

French Door ice maker jammed with ice, could not remove tray, made loud clunks when trying to retrive ice, after a month of bang on it we got the hair dryer out and had at it! After several mins. It seem to free up the blockage, then we got the tray to release, inspection found the latch broken, plastic junk as always! Removed mechanisn that holds tray in place. Lets see what happens next!

Since we bought this Maytag product, we have has numerous problems. The most important one is the deficient or I may say "CHEAP" quality of Valve Burners. For last 4 years, we have changed all 5 valve-burners at least once! This cheap part gets busted and does NOT turn after a couple of years. It is extremely dangerous because in 2 separate occasions it happen to bust when the burner was ON, and there was NO safe ways to turn off the burner except by pulling the oven out its location, and shutting the gas line to the oven.

Attached please find the receipts for the last 3 valve-burners (part#W10206288) that I have purchased from Amazon since April 23th, 2018.

I expect compensation and also full refund on the parts from Maytag or Whirlpool as their courtesy to the Customers. I also expect a response soon before I have to escalate this problem to the next level.

My new Maytag washer purchased in May will not go to the rinse cycle consistently. I have contacted Maytag many times. At first a repair person came on three separate visits but it still had the problem. The last two times I contacted them (besides today) they said service was scheduled, but no one showed. Today I finally got a supervisor, and he said there is nothing he can do, but that service is once again scheduled. He also said if they do not show or if it still won't work my only recourse is to call Maytag and request service again.

Scarlet Jones 9/9/18
1257 Ashleigh Rd
Williston SC 29853

To Whom It May Concern,

The purpose of this letter is twofold:
1) To voice my disappointment in your product
2) To voice my disappointment in your partnership with a certain repair service

I was looking to purchase an upright freezer and after talking with several people I was comfortable with purchasing a Maytag in 2015. In July 2018 the freezer began to make a loud noise when the fan would come on. On July 24th, 2018 I made my first call to your customer service dept. At this point I was pleased with the response time of my call, as well as the quickness that I received a service appt. The repairman showed up as scheduled and stayed for about 15 mins. He informed me that ice had built up behind the panel and this was a common problem with this model. This visit cost me $90. In less than 2 weeks the problem occurred again. Once again I called your customer service dept. This time I was on hold for 30 mins, which in itself is unacceptable, only to have your customer service dept. suggest that I called the service repair shop myself and set up a new appointment. At this point I voiced my opinion about the repair shop that your company is partnered with. I went on the internet and learned that this shop has very poor reviews and complaints have been filed against them with the BBB. I was told that this is the only company in my area and I could find someone else but your company could not help me with this. I asked him if he thought I would have to pay another service fee if I used the same repair shop and he could not assure me that I would not. I suggested HE needed to call this repair shop and set up a new appt. and make sure the only charge would be if a new part was put on the freezer. Another appt. was scheduled with no charge. The repairman said he had not thawed out the ice all the way and this was causing the problem again. It is now 3 weeks since that service and the same problem is happening again. This time I stopped by the repair shop myself since it is located about 2 miles from my house. The repairman said he did not know what the problem was but he would talk to his boss and call me back to schedule a new appt. It is now 4 day later and I have not heard from them. The noise is getting louder and my fear is whatever is going on will eventually cause the freezer to stop working altogether and I will lose all my frozen food. I feel my only option is to find someone else to work on it which will cost me another service fee. I do not think this is fair since the repair shop that your company is associated with and recommends them to do work did not fix it the two times they came out.
In closing, I believe it is of the upmost importance that a company stands behind the product they sell. It should be a priority to insure that they provide great customer service. I hope this letter makes it way to someone who feels the same way. I am going to give your company an ample amount of time to respond before I go any further. Rest assure if I don't hear from your company I will make sure to voice my concerns elsewhere. I have provided my address and here is my phone # [protected]. I do look forward to hearing from someone soon.

P.S. Before mailing this letter I was contacted again by the repair service. On 9/12 the repairman came out one more time. This time he told me it had to be a problem with the drain line. He was here for 15 mins. which in that time he defrosted the ice from the freezer. He told me that he was going to go back to his shop and look up the cost of a new drain line. He was going to call me back with a price before he ordered it. To the day of 9/24/18 I have not heard from him nor his repair shop. At this point I have made a decision to purchase a different freezer from a different company.
I was asked what I wanted to accomplish from this letter. As stated before I want you to know the disappointment I have in your product as well as the association your company has with a repair service that has such poor customer service. I work hard for my money and I do not mind paying to have something repaired if the need be, however to pay $90 and the problem still exist is unacceptable. I feel that the most honorable thing for your company to do is to find a way to refund me the money that I have spent since the problem was never solved.

Sincerely,
Scarlet Jones

Yesterday I was using my washer (small load of clothes), I was with my baby in the laundry room when suddenly there was a horrible noise and the door of the washer opened, he hit my back, something fatal could have happened. I do not know how it happened but a piece of concrete was inside the drum. I do not want to imagine what would have happened if that piece came out and hurt my baby. I spoke to the company and explained what had happened to me, but they do not want to be responsible for what happened because the washer is in Tijuana (border with San Diego), I bought the washer in Pirch San Diego California in 2015.

MAYTAG UNITED STATES IS RESPONSIBLE FOR THIS DEFECT.

Don't buy this model: MHW8100DC extra large capacity washer with steam and powerwash® system-4.5 cu. Ft.

Beware of this washer, there are more people who have had the same problem.

Purchased all 3 Maytag appliances, 5 years ago, Maytag microwave was services 5 times first 6 months of ownership, in addition the Maytag refrigerator freezer, ice machine, hasn't worked in 2 years, the maytag washer constantly goes out of balance, as you can see from the pictures attached is rusting in the bleach section, what a bunch of crap,
Would like to trade in all 3 Maytag appliances, for some kind of cash credit and purchase better quality appliances, totally unhappy with all these Maytag products, they are junk, no quality whatsoever

Washer will not fill. Second purchase on model since December 2017 with same issue.
Our most recent purchase was on January 10, 2018 broke on September 1, 2018. We contacted Maytag and Sears and they explained the earliest repairman would arrive on September 28, 2018.
Again, both purchased cause was not filing with water. Obviously the washer is defective and has caused us great concern. We contacted Maytag, Sears, Lowe's with the issue. We purchased extended warranties as well as SEARS Service Plan and the manufacturers 10 yr. warranty. It takes nearly three weeks to get a repair person to respond and will probably take that long again to get a repair part. Through errors in billing, the second purchase cost over $150 just to get a new washer. At our age, it is, again, challenging to gather up our laundry and find a laundrymat.
Maytag apologized and offered a $40 gift certificate for our troubles. Again, no laundry and clearing our schedule for when they may show up.
Tough way to do business Maytag-Sears.

On July 28th, 2018 I purchased a Maytag washing machine and dryer.
The washing machine was delivered and the new hoses (I was forced to buy) was never installed. 2 weeks later the washing machine stoped working. I called the store I purchased from and they told me to call costumer service. I did.. they said the pictures showed the hose was indeed never instaled and were charged. They scheduled a service repear a few weeks AFTER the phone call. On SEPTEMBER 11th, the service finally came. After 2 minutes, the worker said the machine was irreperable and they (home depot) would schedule for Maytag to come and exchange the machine. Obviously, all this is in between countless phone calls, holds and days off I had to take from work to wait for the works.
Of course, home depot never called me back. When I called, they stated nobody had contacted them. Fast forward anothee hour they finally said this was not their responsability and I should call Maytag for the service (OVER A MONTH LATER!)
I have yet to resolve this issue with Maytag.
The lack of responsability, costumer service and respect from Home Depot was something I had NEVER experienced before.
I hope to get this issue resolved and get compensaded accordindly!

I purchased a maytag stove in march 2018. We are in the middle of a kitchen reno so the stove had just sat in the box for a couple months. While unboxing, we noticed the handle was damaged/hanging off. We contacted maytag and the repairman came. First time couldn't fix it had to order the part. Second time after coming with the part, he broke the part while trying to install it. Third time he made the appointment, then showed up 3 hours early before we got off work to make it home. I'm sorry but that's incompetence. I purchased a maytag fridge from lowe's in april 2018. The icemaker began to make noise so we put in a service call. Not only were we given one time, and the repairman came at a completely different time for the appointment, but they sent the same guy we do not want because he doesnt fix the appliance. And this is after I was assured they were sending someone else. Then when I questioned this and was frustrated (I mean, I do take off work for this), I got told by a supervisor that it was too bad and he's not helping me at all and hung up on me. So this is what I paid extra for? To be mistreated and lied to? Good job maytag. I will never purchase another product from you. And I will warn everyone I know, along with whoever will listen about you and your lack of integrity so no one gets treated like this.

This product and customer service is horible.

i bought the washer in 02/28/2017- on 09/12/2018 the washer just stop working. Called customer service who advise they will send a technician out. Techinician advised me that the transmission and sensors are gone and needs to be replaced. The total repair cost is over $800 when i paid less than $1000 for the machine.

This is a rip off. the product is garbage and this company does not stand by its brand. I will never gain buy this band or encourage anyone to buy it. My previous washer lasted over 14 years with no trouble. i only changed it because i wanted a bigger load capacity. What a big mistake that was.

This washer has not worked well since we purchased it 3.5 years ago. We had a service rep. out to repair it right after we purchased it. Now the entire motor that runs the unit has failed and the part was on back order. It's been 6 weeks since we could use our washing machine. Every time I have called the customer service line, I have been on hold for a half an hour before someone picks up.
The repair tech advised that even after this motor is replaced, there's still no guarantee that the unit will perform properly.

I have had it with this machine and asked customer service to allow me to return it I even said they could pro-rate the value but they said no and wouldn't discuss it.

Very disappointed in Maytag and will never buy another Maytag product again.

I was washing clothes and thank goodness no one got hurt. (See picture below) I bought this set in 2014. I thought maytag was better than this! How is there not a safety device to prevent this from happening. I need someone to contact me asap!
I had a small load of clothes in and seriously have no idea how this happen. Is this normal for a maytag washer?

I purchased a Maytag refrigerator in May at the Home Depot in Los Cabos. It hasn't worked properly since the first week. The freezer is full of ice on the wall & light. There's water dripping into the refrigerator. Items freeze in the refrigerator that are towards the back wall. I've called every single number given me by both Home Depot management, customer service & Home Depot corporate. I finally had a service man come out who took pictures of everything & said it was a seal problem & he would be back in 7-10 days. This Wednesday will be 3 wks. without any contact. Why can't this problem be resolved. This has been the worst service I've ever had with a large purchase from your company. I spoke with Armando Puente in customer service who has done absolutely nothing except apologize. I am not looking for apologies, I am looking for a resolution to this problem. It should not be this difficult. Mark Diamond. [protected]@hotmail.com. [protected].

I have bought five appliances from Leons location in Brampton plus sofa paid all cash and when they delivered to my house the stove had broken digital clock display and sofa had broken zipper in the pillow.
After several complains and phone calls to the store, nobody ever called me back after requesting to speak to manager claiming they are on " conference call" each time I called them. They refused to replaced the items claiming it will take 4-6 weeks for delivery and sofas are completely sold out. The nearest location would be Kitchener but its too far for delivery according the them.
They sent technicians who ( the stove one) was late few hours and my several phone calls to try to locate him and confirm if he was even coming.
Both of the technicians were not able to fix the problem but to order the parts where again I have to wait several weeks!
I am very upset and disappointed with Leons store and their customer service the way it was handled. I paid for brand new appliances and sofa and wont accept the broken or repaired one.
If I wanted used items I would have bought them on kijiji or second hand not at the store brand new!
I want this matter to be resolved asap as I wont hesitate to take it further.
I will contact media and better burro service if I have to.
Please contact me as soon as possible via phone [protected] or email [protected]@hotmail.com.

Regards,
Sylvia Ysidron

The thing doesn't work it's the biggest piece of [censored] Maytag has ever put out it will not run complete cycles if you want it to run all the cycles you have to manually change it. It will not run complete wash cycles the technician s that have looked at it are stupid because they say there is nothing wrong with it. Honor your stuff and get something done about it. Because we had prob from get go and the place she got it wouldn't let her return it for something else.

Not even 1 year after purchase had to replace top shelf brackets

Just over a year after replacement had to replace brackets again but since out of warranty had to pay to fix

Can you buy a brand new washer sees me dishwasher and then the top shelf brackets break the second time it cost me $262 to get it fixed why are these brackets continually breaking I mean their plastic and I don't put that much on the top shelf

Have replaced both washing machine (twice) and dryer since end of June. I wish I would have kept my old ones. Not enough water and agitator does not completely submerge even smaller loads of clothes in the water on the "Deep Fill" and "Deep Rinse" settings. Clothes are not getting nearly as clean as past 10 year old model. New Dryers timer stopped working after 8 loads so am now setting my phone timer so I don't forget to pull clothes out before they get too hot (meanwhile I let the delivery people take my older working dryer). Dealing with customer service has got me nowhere so far. Frustrated with lack of quality and large appliances that are not built to last. I guess saving water is important but isn't it just as important that these large appliances don't end up in a landfill after a few years! Where is the progress? Bring the 3 year warranties back with trained service men so that appliances last 10 - 20 years and not 3-8 years!

I bought a Maytag washing machine and dryer March 9, 2018. It was installed by the authorized Maytag service center last March 17, 2018. The installers said it is easy to use and just make sure we only exactly 6kgs and not put too much detergent. After less than a month, the water was stocked inside amd it stopped spinning. We were told that we need to use a liquid detergent, we followed the intstructions. It worked for a while, but just after according to the technician the motherboards needs observation. They sent a new set of technicians after a week, they said everything was okay. After almost 2 months, same problem the water was stocked inside and it would not go on spin. I reported and asked for a service appointment almost a month ago. They sent Christian Adolacion, he confirmed that the mothetboard is broken. They scheduled to replace the motherboard. It took almost two weeks for them to update me. They said that their service car has no registration so they were not able to schedule. Finally today, Aug. 13, 2018. Two techinicians arrived, checked the unit but brought the WRONG parts but they checked the unit and said it was working. We tried using it and after less than an hour, same problem it goes on heavy load, it wont spin and the water was stocked inside.
This has caused our household too much inconvenience, we spent almost Php 1000($20) a week to have our laundry outside. We have a toddler and an infant at home, having this problem with our washer does not help. It also does not help that Chef's Magic Trade Center, Inc. staffs and technician are very INCOMPETENT. When I called this afternoon to report what happened the customer service representative said that nexr time they will send a better and senior technicians and promised me to sent via text message the local email address where I can send my complain. I did not received any text message. I am very disappointed, I am demanding immediate action on this matter. I would like a unit replacement or full money refund for the washer.