I bought a new Maytag gas range with dual ovens in 2004. It workedfine until this year. In June the broiler...
I bought a Maytag Fridge...side by side about 8 years ago. I immediately began having problems with the ice maker. Mainly ice freezing on the "teeth", and not being able to eject the ice...it would make this noise that sounded like a geiger counter...or a really squeaky door. It was horrible. It was covered under warranty so I had it replaced. The second ice maker had the exact same problems. By that time my warranty had run out. I went on Ebay and found another brand new icemaker and installed it myself (it was exactly what I already had, still in the box). You guessed it...same problem..creaking noises, frozen ice on the teeth things. I called Maytag for the tenth time and complained...actuallly couldn't call, had to file a complaint on their website. They told me I needed to contact a Maytag service repair man. It's been an insane problem. Unbelievably annoying and Maytag could care less. As disappointing a purchase I have ever made.
I purhcased a new Maytag stove in late summer 2007. In the early morning of Saturday October 4, my new Maytag stove started on fire! The stove had not been used since the previous afternoon and it started shooting flames up my kitchen wall! Fortunately there was a fire extinguisher nearby and I was able to put the fire out before any real damage was done to my home. I have notified Maytag, however, they have not responded. I realize I am past the 1 year warranty, but I do believe that something as serious as this needs to be addressed and I am entitled to some type of response at the very least. I am going to have to replace this stove at my own expense for something that is obviously poor workmanship in the control panel. I would think that Maytag would not want to be responsible for what perhaps in the future would be a deadly fire because of their product.
Our 6 month old Maytag washing machine had some problems so we called the store that we bought it from for...
Piece Of Junk! Product/Service: Maytag Dryer 9/30/2008 Yelm WA I purchased a Maytag dryer in October of...
I bought a maytag washer that doesn't work properly and when I went the store and asked that I would like to...
Maytag washer, model# sav515daww crapped out on me after just 4 years, paying $500, less a $30 scratch fee. After checking out this washer online, I found out that many people had the same problem with the boot having to be replaced. We had waived our warranty because of the scratch but others had tried to get theirs repaired by repairmen only to get the run around by maytag. Since, I found out that maytag is now whirlpool, so, buyer beware.
Years ago I was given a kenmore apt sized washer that hooks up to a faucet, and it was about 20 years old already. Not having a washer I was happy to snap it up. After 9 years my husband replaced the pump and we finally got a full sized washer from a job site he was working at and customer bought a new one... Had that one for 4 years, go figure, pay full price and get less out of a new product, maytag repairmen must be on vacation!! Now I found out my dryer needs a new ignition. My luck. I am off now to post a complaint about perfect flame split lid grill. Good luck ya all!!
Would never buy this product ever again!! We purchased our maytag neptune washer 9700 model and dryer and...
I thought Maytag stood for quality...NO MORE! Do not waste your money as I have. I bought 3 appliances in 2002...a Neptune washer dryer set for over $1800 and a dishwasher for over $500. The Neptune washer replaced a 30 year old washer that had earned it's right to die!! In 2007 the Neptune washer (Model MAH5500BWW) motor control ciruit board died and the door gasket was badly molded...we were never notified about the class action suit on the gasket however. So to save labor, we ordered parts for $283 and installed them ourselves.
Currently, the Maytag dishwasher (Model MCD5100AWW) racks are corroding and literally falling apart. Maytag says they have no record of this problem and the racks are no longer under warranty. Cost of racks is almost half the dishwasher cost. I'm so disgusted. I think I'll be going back to handwashing my dishes and who knows...maybe there is a ringer washer in my future!!!
I would like to express my extreme dissatisfaction with the Maytag
service group. I scheduled service on my Maytag wash machine last week.
Service was expected today between 8AM-12PM. Now is 3:30PM... up to this time, no one show up!
Because I cannot took the day off from work, I left an adult person to be at my house waiting for this service. But this person who makes me a big favor, was wasting his time, his energy and missing work.
Why? I was told by the service company, A&E Factory Service, the serviceman would call when on their way to my home. We did not receive no such call by now (3:30 PM.)
Notes: I called A & E customer services: [protected] @ 11:30AM, @ 1:00 PM and @ 3:00 PM to see what was the status of service.
They replied that the technician serviceman scheduled was finishing a call (@Howard Beach), very close to my area and I will be next; they assure me that he will be over shortly. But the last representative (phone call 3PM) said that the technician serviceman scheduled was finishing a call, have to go TO ANOTHER CALL SERVCIE and then, will be in my house .. I did not understand! Why they accomodate another new customer before me? ... Make no sense!. I start having bad feelings and I felt suspicious.. Which customer representative was giving me the right information?
I asked to speak with a Supervisor. Jennifer picked up (with no last name because she said that for security reason she is the supervisor but is not allowed to give her last name <?>) Her attitude and the tone she used to explain the delay of the serviceman was terrible!!! She NOT ONLY doesnt care about the hours we was waiting for the service, instead, she asked me if I want to reschedule. And (heard that: she informed to me that the serviceman went now to purchase supplies at Woodhaven area and to continue later with the Howard Beach appointment; When finish, he has another client to go (call #5) and then, will be my turn!!!(Now I was not the NEXT customer as previously mentioned to me; Now I was the call #6, period!). AND also, she confirmed that the technician will be working UP TO 5PM... If he couldn't make it today probably I must have to reschedule.
This company doesnt care if we (as a customers) loss salaries or waste our time...
Ah! ALSO she said that this serviceman IS THE ONLY ONE they have to provide services in our town!!! Can you believe???? What happened if the man get sick??? They have Only ONE TECHNICIAN...No substitutes!!! Unbelieve!!!
This type of unprofessional and unexpected answers infuriates me! Even when not able to meet their commitment, A&E offered no apologies.
NOTE: Be sure if you need their services in the future, to be patient, do not make any other plans for the day of the appointment and... don't get upset with the situation (as I did it). There is NO SOLUTIONS available...
We purchased a basic Maytag washer in October of 2004 to replace our Whirpool, which we had for 14 years. In June of 2007, the transmission had gone out and the water seal had broken down, so it was throwing grease over our cloths. The transmission and seal was replace, but the labor was $120. A year later, the seal has failed again and the transmission needs replacing, again. This time they won't cover the seal kit, so the repair would be $200. I am not willing to throw another $200 at this machine. The repair guy said this model and other Maytags, have lots of transmission and seal kit problems. For my next washing machine, you can bet it won't be a Maytag.
I am so disgusted with Maytag and their supposed customer service. I have had 5 service calls on my refrigerator between March and July, 2008, so far. The defrost mechanism on the Maytag ICE20 is faulty and continues to be so despite all pieces of said mechanism being replaced. I've had to shuttle my food between my kitchen and garage refrigerator once every 1-2 weeks, so I can defrost the refrigerator manually. Patiently, I've plodded along, telling myself the serviceman would find and fix the problem. At this point, however, it's clear that the problem is not going to be found. The refrigerator, as I've read elsewhere, is a lemon! Will Maytag declare it unrepairable? No! They need a second opinion, so they're sending out a serviceman of their choice tomorrow. And they're so proud that they put a priority on it and on the parts this time. The big question I have is will this guy actually show? The first one they scheduled didn't. I was told it was a computer problem. (Excuse my teenage response, but WHATEVER!). The bottom line is you honor your customers or you don't. Listen up, folks. MAYTAG DOES NOT HONOR THEIR CUSTOMERS. Don't be a lemon-sucker. Don't buy MAYTAG!
We purchased a Maytag Quiet Series 300 Dishwasher not quite 3 years ago. Now it doesn't drain, the control panel doesn't work and the handle is busted. Repair estimate is $370.
Is it really fair that consumers pay good money for these products and to no fault of our own have to replace a product 3 years later?
Maytag is willing to rebate 15% of the cost of a NEW Maytag dishwasher. My question is why would I want to spend a dime on a BRAND that has already proven to be a piece of crap? It is shame that Maytag cares more about their bottom line than making a quality product that lasts.
I bought a Maytag Atlantis washer model #MAV8551AWQ in 2004 it has been nothing but trouble. Constant repairs, peace of Junk that should be recalled! Ate up the belt, black soot came out from underneath. Two valves. Two switches, two water pumps replaced. Motor replaced. Would not spin. Loud noise when washing and spinning. Twists and tears clothes. Leaves clothes wet after it is done. Is there a class action Lawsuit against this model? I know there was one for the Neptune washer. I also bought an Atlantis dryer Model #MDE6400AYQ it smells like a burning smell. Had a repair man look at it he claimed there was nothing wrong. Now it is starting to catch my clothes in the inside rim and tear my clothes!
Worst customer service I have ever experience. From dealing with an incompetent service person to a very rude customer services manager. I do not think in today market, that one should have to wait 4-6 weeks to have something as simple as a washing machine repaired. I will never recommend that a person purchase any product that Maytag offers. The whole experience has just been troubling.
The control panel on the left door of my Maytag Ice20 French Door Bottom Freezer went berserk--all the lights starting flashing and the water/ice dispenser door started flapping. I researched this problem on the web and quickly found a huge number of complaints from other consumers with the exact problem. Apparently the problem is so widespread, the Maytag/Whirlpool company is providing a free replacement control panel and in some cases free installation even after the warranty is out. This product should be recalled--it may be a fire hazard. Some consumers reported the ice and water poured out of the dispenser and could not be stopped. I turned off the water supply and emptied the ice tray. I also found a temporary solution which tells how turn off the lights and flapping door until the control board can be replaced-- http://www.fixya.com/support/t148884-maytag_ice20_refrigerator.
One person on the above site also tells how to do a self repair of the board.
I also have Maytag front loading washer and dryer. The control panel on the washer was defective and had to the replaced the first week after the washer was installed. I will never buy Maytag again--they no longer have quality products.
two years ago we bought a maytag refridgerator and maytag gas stove... both are VERY poor quality. The stove grates are chipped and we have used it less than we usually would because we have been away a great deal. the stove grates are very difficult to clean when one follows the instructions. The grates will not fit in a sink and they are heavy to lift, something we should have noticed before buying. The refridgerator is already dented and the plastic is peeling and the place where has a slight dent is rusted because the paint came off. immediately when a frozen vegetable box hit it! The lift to veg compartment broke and cannot be repaired aand was attached by teensie pieces of plastic...On top of all that the drawers seem to mold because of the dampness?! I have no idea what THAT is about!! We have never had any problems with our appliances in the past. we have never bought Maytag before and we NEVER will again. We paid a GREAT deal for these products and are VERY unhappy. Enraged would be more appropriate...
We have Maytag washer which is still under warrnaty and making a noise. We called Maytag and they diverted us to "A & E Factory Service" for repairs. We called "A & E" and they showed up once to check that status. After checking the machine, technician suggested to do repair and order parts (Outer Hub etc.). Then they said schedule appointment after you receive parts. We did that. But technician never showed up for replacing the parts. We have to wait for morning 8.00 am till evening, but no body showed up. whenever we call they said "technician" is on his way. We have to take day-off from work to wait for customer. This is happened 4th time that we schedule next appointment and no technician turned around. When we call "Support" number, it was the same answer. No body from "A&E Factory Service" bother to give us status.
We have since many complained launch against this company on internet in different states. We strongly suggest not to choose "A & E Factory" service for any repairs as this company does not know how to statisfy customer or what customer service is.
Convection & regular oven work the same. It doesn't matter what I'm cooking or what temperate & you pay extra for that! The porcelain is so thin it has chipped off at each point the grate touches or rubs. The pullout draw has 2 gauges in the porcelain from screws in the oven door above it. Poor insulation leaves outside frame pretty hot with normal bake temperatures.
The microwave above doesn't vent (pull out smoke, heat)anything and the installation was ok'd by appliance service.
Jenn-air/Maytag never responded to written complaints except to send me app for extended warranty services. I've bought enough service warranties to cover the cost of a new range. no more Jenn-air for me.
I have a four year old Maytag Neptune washer that has a worn out spin bearing and I am looking at anywhere between $500 to $700 dollars of repair because it is such an involved repair. After checking on the web, this is a very common compliant about Maytag's Neptune. Maytag customer service--what a joke--only could offer me a 15 percent voucher the purchase of a new clothes washer--what arrogance. Maytag engineers must know of this flaw. I checked Consumer Reports and they rate the Maytag Neptune the highest in repairs of any washer tested.