Eureka Forbes review: Don't get cheated by buying Eureka Forbes 218

Dear Customer,

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. Please provide us your contact details so that we can help resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com.

Regards,
Eureka Forbes Team

Dear Mr. Sayantan Patra,

We are approaching you from Eureka Forbes service team. We have made a note of your contact details and will contact you to resolve the issue.
Should you require any further assistance, please feel free to write in at info@eurekaforbes.com .

Regards,
Eureka Forbes Team

Dear Dr. Charles,

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. Please provide us your contact details so that we can help resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes Team

Dear Mr. Krishna Murthy,

We are approaching you from Eureka Forbes service team. We have made a note of your contact details and will contact you to resolve the issue.

Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes Team

I have purchased Aqua-guard Total Reviva and I am facing the same issue, I have made several complaints but no body even visiting to check the machine. Eureka Forbes sales executives daily knocks on gate to sell products and disturbs on uncertain time but service department doesn't show their faces despite making several complains.

I bought a Eureka Forbes RO water purifier. The guy came and told that te water purifier is Rs 10, 000 and will have a free maintenance and every 3 months they will come and do a free checkup and service. Every year we need to change the purifier candle and will cost Rs 1400. Till 11 months no one came home and checked it. when we called the service center the guy came to our house in Chennai and looked at the machine and said we have to service and change the purifier and will cost Rs. 3, 500. we told him that they told it will cost only 1, 400 every year and agfter 4 to 5 years is when they will have to change the whole unit. He did not even listen and said that the water will become impure and he will not be able to change anythign less than Rs 3, 500. They are all Cheaters and idiots, the sales person talks some non-sense and will try to sell. They tell all lie to sell the unit. They are bunch of cheaters... NEVER NEVER Buy any Eureka Forbes product in life. The same thing is happenign with all the products they sell! USELESS SERVICE AND PRODUCT FROM EUREKA FORBES! CHEATERS!

People in Bangalore South, please be ultra careful to deal with Sales Agent - Basavaraj. Take the cash memo first even though you are paying by cash. I haven't got the invoice even after 3 months of installation. at least 15 calls to the customer care, Basavaraj or complaints in the website...esacalations, nothing helped. I am clueless about what to do next.

I also have the same experience. We are at their mercy..

Hi,
Eureka Forbes people r not so good. I wanted to purchase RO Water Purifier from them so called those people they came they got the deal done for installing 2 RO Purifiers for me. They said you have to give us Rs1000 today and tomoro mrng we will come nd deliver the systems to ur house which they did actually, and they said that we wiil be installing the system in the afternoon by 12 noon so i said ok no issues. Now what happened is that they didnt turned up till 1.30pm so i called those people & said that hey where r u people? so they said that we will come in the evening to install ur RO systems which made me like a mad people. Then i thought that hey i didnt even installed my system yet and there service is like dis frm 2day itself
so what is going to happen in the future with these people, i dont know yaarrr... chalo lets c.
Regards,
Saurav Paul([protected])

Breach of Trust and Violation of Business Ethics

I have been the victim of a mislead, mis-sell, dump & forget scam by some personnel of Eureka Forbes. The total loss to date is in 7 (seven) digits INR. I have material over Rs 6 Lacs in stock which are turning to dust.. the result of poor after sales service & unkept promises of a Sales Return. Eureka Forbes senior management has also not responded to my appeals for reasons best known to them. Irrespective of the huge amount of wealth destroyed, this is my effort to make my friends aware of unscrupulous dealings by people who would destroy a business worth lacs for their personal career gains. In this public folder you will find some of the actual documentation & history of this scam.

SCAM HISTORY: http://www.datafilehost.com/download-4721ccbe.html

worst customer service.. never had such bad experience

eureka forbes is one of the worst company i have ever seen. the complaint have been registered related to the water filter i have purchased. the model no is reviva. the complaint was registered on 18.03.2011 but not even a single person to turn up till date. the drinking water is getting tasteless day by day. we are concerned with health issues. eureka forbes know to sell the machine, but the service is compleatly nill. the issue will be complained to consumer cell. murthy .b ([protected])

I bought the Eureka Forbes Vaccum Cleaner in Bangalore during Sep 2010, After an week i called up customer care centre for the delievery of Dust bag & Demo. Till today 20 Feb 2011, No body bothered to deliver the Dust bag or the demo. Till now i have spent Rs.300/- for calling them at regular interval.

At last Today some how managed to get the Manger's (Ashok Sherigar) mobile number : [protected].
He promised to arrange the dust bag delivered with in 48 Hrs.

I'm actually looking to get the refund for the product. Can someone help pls
My Email id is : Mahe_25@yahoo.com

We purchased an nano ofAquaguard . Witin one month I gave 22 complaints. Weekly twice their technician comes and the problem, still continues, We don't get a drop of water. We are buying water after investing rs.7500 name Alagu

I PURCHASED EUROKA FOBES VACCUM CLEANER AND AT THE TIME OF BUYING, IT WAS SAID THAT YOU WILL BE RECEIVING BILL DIRECTLY FROM HEAD OFFICE WITHIN 15 WORKING DAYS. BUT EVEN AFTER 4 MONTHS I HAVE NOT RECEIVED ANY BILL. I MADE 100 OF CALLS TO THE HEAD OFFICE, BUT HAVN'T RECEIVED ANY RESPONSE EXCEPT OF SIR WE DOING IT, WE ARE SENDING IT ...BUT ITS OF NO USE... THIS COMPANY IS SIMPLY PLAYING WITH THE CUSTOMERS. A LEGAL NOTICE SHOULD BE ISSUED AGAINST THE FRAUD THAT THEY ARE DOING

Hello sir, I have been using a Euro clean jet vaccum cleaner more than 3 years. The problem is dust collecting bag has been over.I submitted a complaint to the nearest service centre but they are responding properly. Still now we didnt get the bags or any response from the service centre. So kindly verify this problem as soon as possible. Our area is Tambaram, Chennai

dear sir, maine [protected] ko aqua guard total infinity lagwa hai 15 din baad se complaint likhwana shru kiya tha aaz tak karwa raha hoon is beech 3 mahine part available nhn hone ki vajeh se ye band rakha bande bas 15 din ka time leke taalte rahe ab is piece main jung laga hua hai sir mera 1 saal ka beta hai jiske liye maine ye puri lagwaya tha aaz wo hi bisleri ka pani pee raha hai sir maine aapke sales person ko ph kiya ki plz is pease main hi problem hai isko change kar dain un logon ne phone recive karna hi band kar diya ab main bohot pareshhan ho gaya hoon mere pass last option consumer court hi hai
thanku
govind rupani
jaipur
[protected]

Vide contract receipt no. 10-[protected] dated 28.10.2007, I have a running 3 years ‘Annual Maintenance Contract’ for the period 28.11.2007 to 27.11.2010 with your company in respect of ‘Euraflo’ model. As per my information M/s Himanshu Enterprises are your service agents for my zone. On the subject, the following is brought to your kind notice.
1) During beginning of this month, I lodged a complaint on helpline no. [protected] requesting for service of the equipment as leakage is observed from its carbon container. Also, the equipment had required routine service as the same was unattended since long. Thereafter, some technician visited our premises with the promise that he would re-visit the next day for remedial action but never turned up.
2) Vide complaint no. 0610206 dated 6.10.2010, the complaint was repeated on the same helpline no. But there has been no attention to the same.
3) The request was repeated on subsequent days too but of no avail. I have observed that even the attendants of helpline have been careless while attending to the complaints.
I am employed as General Manager in a PSU under Ministry OF Petroleum. I am afraid that the negligent attitude of helpline staff & also your service agent may jeopardize image of your esteemed organization. The response met by me is against the spirit of service contract. You are requested to intervene for immediate favourable action in this regard. Your response per return message on my above stated mail address, confirming the action taken would be appreciated.

Regards,

Pankaj kumar katiyar
[protected]

I WANTED TO BUY RO SYSTEM FROM E. FORBES BUT MY FRIENDS ADVISED ME AGAINST CHOOSING E. FORBES BECAUSE THEIR SERVICE IS VERY POOR AND THEY NEVER TURN UP INSPITE OF COMPLAINTS, FINALLY I OPTED FOR WHIRLPOOL AND THEIR SERVICE IS VERY GOOD.

Yes. I have purchased a video door phone a month back, they collected check and disappeared, it has been 1 month and I keep calling, they just say tomorrow ady after. They were suppose to turn up the next day for installation. It's already a month

When I try calling their brach office or head office, no response. I think they are bunch of cheats, trying to run away with money.

Never ever buy any product from Eurekha Forbes.

I am a regular customer of your company.I have been using aqua guard HI-FLO from past many years.Now we have decided to switch the machine to your latest technology.For the same reason we ordered 4 Aqua Guard COMPAQ.
Since a long time your salesmen are not able to provide us with the machine due to unavailability of it.Since we have already paid for all the machines in advance we would like to get the machines installed as soon as possible.
So kindly do the needful as soon as possible.Also would appreciate if you reply back to this as early as possible.
your's faithfully.
Manohar Hemnani
poojanighties@yahoo.co.in

We are using Aquaguard since the last three years. I live in Newtown, Kolkata. Their service is pathetic. They never turn up before calling several times over a couple of days.

They need to understand that drinking water is an essential item. We cannot survive without drinking water.

The company should send SMS asking for feedback from the customer after each service call is addressed (the mobile companies routinely do this). Without a feedback mechanism how will they measure their service effectiveness?

Moreover these days if you consider the total cost of ownership (Capital investment for the machine, maintenance contract, electricity consumption, and delays in service) it is getting cheaper to buy drinking water.

please do not buy from eureka forbes

eureka forbes services are going down

I had a similar problem. Paid Rs 13, 500 for an RO ion 26 Apr 10 and now it has stopeed working after 3 months. Same story, membrane to be changed. The eureka forbes website has no info on the company management where we can escalate the complaint. Why are they hiding and not revealing who they are. Pathetic service from a reputed brand. I strongly advise people not to go in for any of their products. Their customer care also gives you the run around...

Dear Sir/Madam,

I have purchase AquaSure Xtra Model last month but it was now day's creates the problem. Center Tub water filter very slow. last week i log complent in call center, comp.no/ [protected] the next day after log the complent your engg. come to my home. he will be check system & told me your cartage is damage he said that i will come tomorrow with your part but he did not come then i call next day but the engg. not pick my ph reguler ring // then i will call in help line no .[protected] i m log reminder in call center the executive told me du to some reason my engg, was not come so i will attand your complent today after punched the reminder in next two days your engg. come to my home & check my product he did not identify same reason as the first engg. said. he come & repair the cartage. i told him why you dono't change the cartage then he said you have to pay the charges for this cartage.then i told him why should i pay the cartage when my cartage is in warrenty period.your first engg told that plz arrange the photo copy of your bill after that i will change the part with out any charges // i m not satisfy with your product so plz change the product

Thank's Regard's

Raja Bhasin
Asst. Service Manager
Delhi- Customer Service
Phone: [protected], [protected]

To The Managing Director,

Eureka Forbes Ltd.

Dear Sir,

I am a proud Customer of two premium products of Eureka Forbes.
1.Aqua Guard-RO Total Model-water Purifier
2.Vacuum Cleaner-Medium size

For your information I have lodged a complaint exactly one month ago for the Aqua Guard which I purchased in the Year 2008.
It is still unresolved after 2 dozen of calls and reaching various Service Managers also.

The Complaint is still unresolved.

• My Customer ID-[protected]
• Last two Complaint No:
1. [protected]
2. [protected]

I have spoken to half a dozen Customer care executives and your Managers named:

• Mr. Chacko-Spoken to him 3 times
• Mr. Meenakshi Sundaram-Spoken to him 2 times
• Subhash-I do not remember
• Amala- I do not remember
• Anuradha- I do not remember ….. The list is big

I have also spoken to Mr. Senthil your Sales Representative 3 times.

We are a 700 Flat facility and a Landmark Residential premises in Chennai.

I am one of the first person to purchase in our Jain Green Acres and I have given reference to a dozen of other fellow neighbors.

I as a Totally disappointed Customer still believe Aquaguard as a Brand to reckon with. For your information your Service Level has gone down
Beyond expectation.

Hope the Customer voice is heard…….

Sincerely,

B.K.Giri
Block No-13, Flat No-2F
JAIN GREEN ACRES,
91.DHARGA ROAD,
ZAMIN PALLAVARAM,
CHENNAI-600043
CONTACT:[protected]
044-[protected]
e-MAIL-bikram.giri@rediffmail.com

I work for Ashok Leyland Group of companies as a Senior Quality professional.

PARAMASIVAN M

Complaining about Ereka forbes service

From,
M.Essaki@Paramasivan,
Junior Engineer(TNEB),
29/3 type II, campII,
Analmin Nagar,
Thoothukudi.

Respected Sir

Sub: Complaning about Eureka Forbes service

Iam Paramasivan working in TNEB tuticorin, for the past 5 years i have been using your product AGUAGAURD CLASSIC.Recently on 22.12.09 i got a problem in my system & it was that i could not receive water from my system so i planned to take it to the sales office situated at (220, New colony, Tuticorin -3) .There was two salesperson (i don, t know their name) they told me that the candle and carbon should be changed, so i asked them to changed that .On 25.12.09, they came to my home to deliver the product and also they asked me to pay Rs 690/- .I paid it to the person MR.S.kathick and i got the recepit for my payment

Then during the last week of january, i again got the same problem ie, i couldn't get water from my Aguagaurd Classic.So i phoned the person MR.S.karthick using the phone no in the bill, after phoning i found that both landline and mobile no which was given by him was not exsisting i was really shocked on hearing this response, so i again took my system to the same service office.They told me that UV lamp in my system is not working, so i handoverd my system to the sales office and returned home

After 2 days service Engineer phoned me and said that the problem is not in the UV lamp it is on the control board .So i went to the service center (situated near Kamaraj Collge) & i argued that person how it could be possible ? i have just now paid Rs 690/- and i showed the bill, the service engineer told that this bill is not our company bill i was completly shocked, This incident made me to write a complaint letter to your company

After this i couldn't believe any of your sales/service persons. So i kindly request you to solve my problem and get my Aguard Classic in a good working condition, (till this date my system is in your service center only). I hope you will suely do some favour to me and also i want you to kindly inform that iam not ready to pay any more service charges further.

i have bought an aqua guard water purifier from your c.s.s.name R.K.Singh, 1st floor, arya kumar road, machhatoli, patna-800004 on 08/01/2007.after this i have not get any filter services from your side.pls check this and give me any legal customer service number in patna(Bihar).

I agree with the view that Eureka Forbes do not care for after sales service. Their sales team consists of people who are incarnation of "Nakshatria", sent by Sage Viswamitra
to recover the loan dues from Raja Harischandra. Nakshatria used to pester repeatedly Raja Harischandra, who, unbale to bear the torture, sold his wife to pay off the debt.

Once they sell a piece, they will never turn to you, unless you hold the payment.

Once paid, they will never respond to you. While selling, they will advise the consumer not to believe the local technician, who are capable of spoiling the water purifier.

I have lodged a complaint for service for the past three days and every time, I am promised only. Why can't we proceed legally against such unfair trade practices.

We all will tell our friends and relatives to be careful, whenever they are approached by the Eureka Forbes team to market their products.

Recently there is good awareness among the general public, in dealing with marketing poeople for credit cards. Similar fate should be meted out to Eureka Forbes people!

[protected] kp
22, 21

I have signed one year contract for water purifier .paid Rs.1790.
no boday turned up on whole year.I called one month before ending contract and now they dont know anything.
so be ready to pay money as and when machine stops working rather getting locked with contract.
Avinash [censored]ole

I have purchased Eureka Forbes Vaccum cleaner paying 23550 rupees four months back. Till the cheque was not clear the things were moving fare enough. At the time of delivery when we opened the box in front of Eureka forbes sales person we found that two of the accessories as well as warranty card is missing and on top of that they havent provided the invoice also.

After that 100 times I might have called but no response from there side. Once they get the money they become deaf and dumb.

Something is fishy, otherwise why they are not providing the invoice and warranty card.

Worst services ever seen, I will suggest not to hit yourself by becoming part of there loop.

my self solanki virendra A student of MBA i completed my SIP in EFL in aquaguard department and i believed that there was a problem or fault in service and quality but now a days company provide it best by R&D and by other various actioons

MY CUSTOMER ID [protected], COMPLAINT REGISTERED ON 15-06-2009& THE NO: IS [protected] BUT THE COMPLAINT HAS NOT BEEN ATTENDED TO.WORST SERVICE FROM A COMPANY CLAIMING TO BE A SUPERBRAND.

eureka forbes ki maa ka bhosada
madharchod hai sale betichod
vaccum cleaner kharab hai ek mahine
se atkaye huye hai sala

I have been using Eureka Forbes's products since 5 years but I have never got this kind of a worst experience ever because I have never called up for service. Earlier I have been using I Nova e-boiling+...I didn't get any problem in that regarding service that is why I always appreciated for the product of Eureka Forbes and I have suggested to my relatives and friends to buy this product On behalf of this experience I was tolerating this... but now I am totally fed up with the services of Eureka Forbes...

I had purchase Eureka Forbes Reviva RO System (Order form cum receipt No.[protected]) on Date : 30/06/2008
Since the purchase Date : 30/06/2008 I am facing the service problem in that product because I have got a faulty product from Eureka Forbes I have complained for that faulty product also but all in vain...Since six months that product is not working even I am purchasing water from the market thanks to Eureka Forbes...
When I have got stuck in service issues of this product of Eureka Forbes then I realize really What a great company it is...
I called up so many times and I have collected so many Complaint Numbers some are given below :

One is my mobile no. (i) [protected]
second is my landline no.(ii) [protected]
(iii) [protected]
(iv) RS204
(v) RS804
(vi) [protected]
(vii) [protected] and lot more till now I didn't get any service Executive at my door step since six months this is ridiculous...

I had an issue with the purifier and when contacted the service department for complaint so many of times, I had a word with the Executive Ms Shaina, Mr. Ran Vijay Ms. Vineeta...they attended my complaint so casually, rudely, arrogantly whenever I called up I realized that I have made a mistake to call them up...the way of talking of your customer service executives you hired,
This is my personal suggestion to you that kindly send your customer service executives to PHILIPS, SAMSUNG AND LG for training... They will provide you people how to talk to the customers and how to give satisfaction to the customer...They are not doing any social service and I really feel sorry for opting a product from Eureka Forbes.

I called up Consumer court Helpline they said that just shoot an e-mail to this id if your problem get resolve then its ok if not then they will sue that company to court...

I do agree with the worst treatment given by the company as I have been sailing in the same boat. I can say one thing that I will not buy any Eureka product during my life time.

Correct, this happens to me as well. 80 % time, they don't turn up at all. Even if they come, they come after 2 -3 months after many remonders. So pathetic. I heard the same story from my friends.

I am from Bangalore.

Regards
Amit