Eureka Forbes / Vacuum CleanerNr.1 cheats in this world!

R
This review was posted by
a verified customer
Verified customer

I bought this product in Jan 2006 and it stopped working after 3 months. I have logged several complaints regarding this and no one has come to my place and they have not tried to contact me as well. Their service is one of the worst after sales support. My sincerer advise for the people is not to buy the euraka forbes products.

Their customer support is also pathetic. No one listens to us. I am planing to file a case in the consumer court for this. Please encourage all your friends not to buy any product from eureka fobes. They are the No1 cheats in this world. I regret for buying this product.

Responses

  • Ja
    Jatin Lamba Jan 02, 2007
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    I have had similar problems with eyreka fobes water purifier . i purchased this 2 years back and now lately purchased a service contract but the response is pathetic in spite of calling them so many times there is no response . when i complained to there banglore office they came and changed it but fitted in old parts they sure are cheats.

    0 Votes
  • Ma
    Mahendra singh Jan 23, 2007
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    Yes I also faced same problem I am using there water purifier since last one year , it got faulty three times in a year currently also its not working logged a complaint 5 days ago called them several times but no response currently we are borrowing water from our neighbor. I was planning to buy vacuum cleaner from them but now certainly not.

    0 Votes
  • Pg
    P Gurnani Apr 13, 2007
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    a verified customer
    Verified customer

    I had bought a water purifier a few years back. Upon expiry of the warranty I had signed up for the contract. I have since then observed that the officials wait for the contract period to expire without offering any service. The water purifier is only serviced when called to do so. During the course of servicing if a fault cannot be corrected , they assure to come back the next day, however as the intentions are to cheat the customers nobody turns up again waiting for the contract to expiry. All my attempts to contact the top management have failed as the officials on the phone refuse to give the names & telephone nos of the senior person responsible, nor is the same available on the website of Eureka Forbes. I call them the cheats of the first grade !!

    0 Votes
  • Ch
    Chetan Gupta May 01, 2007
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    Thanks for the information I was planning on buying this product but something about the sales put me off. Even after calling them twice they did not turn up on time. Then I looked into the forums and found this complaint. I will definitely not buy any product from Eureka Forbes and recommend all my friends not to do the same.

    0 Votes
  • Na
    natarajan Jun 15, 2007
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    Verified customer

    Hi All,

    I have a very strange case recently by this so called no.1 direct marketing people.

    They came for showing a demo of a Vacuum cleaner and they are forcing almost that we should buy as the pack has been opened, bla bla, and left the machine at our house. When we contacted the representative's manager, he also reiterated that they showed the demo with new machine and cannot be packed again and this should be taken by us. For all, we never signed a single paper with them. This atrocious way of trying to sell a product. Rather they are blackmailing the housewives for selling the machines. My wife felt so guilty for asking for a demo with them.

    0 Votes
  • Va
    Vassudevan from Karaikal Jun 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi all,

    I am a resident of Karikal (Puducherry District). My machine got fault after usage of exactly Ten times. I gave the machine for service to the center at Pondicherry. Till now there is no response for the service. They are saying we have ordered the spare it is not in stock. Their after sale service is worst, worst, worst.

    I also wonder how the powerful machine (they are saying) is getting fault within usage of TEN time after purchase. When i inquired about it they say it happens any one out of thousand people.

    I request you not to purchase any product of Eureka forbes aas the customer service is worst.

    0 Votes
  • Ra
    RameshSrinivasan Jun 19, 2007
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    a verified customer
    Verified customer

    I certainly agree. Someone or a group has to sue these cheaters, and make them pay for their mistakes. These guys are No.1 cheaters, and their support is the worst I've EVER EVER seen.

    0 Votes
  • Ho
    HOZEFA TOPIWALA Jun 22, 2007
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    a verified customer
    Verified customer

    Euraka Fobes is one of the worst company I have come across in my life. I purchased a vacuum cleaner from Mumbai. The red indicator keeps on glowing indicating the dust bag full inspite of dust bag being totally empty. When I made a complain regarding the same I was told that nothing would be done and I could do what I could do about it. They started talking rudely and gave me dhamki, that I could do what I could do.

    0 Votes
  • Hi
    Himanshu Aswal Jun 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree to the complaints by all the consumers. The dealers of the eureka forbes are really hell. After purchasing the product they damn care for the problem of the consumers, similar is my problem they don't have ###.

    0 Votes
  • Sr
    S.Rajesh Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased a Water purifier from Eureka Fobes couple of years back. But each and every time we call their service Engineer we have to keep waiting and call him at least 10 - 15 times. They have to understand that they are playing with somebody's life and as we all know water is the cause of all disease.

    The company uses the call centers for receiving the complaint and they hardly know anything about this and they are just like dummy machines, you call them they attend. This is the worst company i have ever seen in service industry. They are just killing people. Its high time the company stops such product when they don't have enough service engineer's to handle the service.
    It only shows that they are so reckless about their product.

    0 Votes
  • Ka
    kalyanaraman Sep 09, 2007
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    a verified customer
    Verified customer

    I bought a water filter from forbes, the guy is suppose to come for servicing never turned up, i know that the shop for servicing is just 4 blocks from my house. I paid multiple visits to find his shop closed always, one fine morning the guy turned for servicing after 6 months with a service card showing my earlier service was done with my own signature. I was really surprised & asked who has made the signature, for which he does not have any answer, to amazing the guy packed and ran away.

    0 Votes
  • Ve
    venkat Nov 13, 2007
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    a verified customer
    Verified customer

    I too have problem with my water purifier. I have gone two times to their office for repairing the purifier. And now after two days the water is leaking again from back, which was exactly the problem they were supposed to repair. Now I have to take the purifier again. They some how want us to take their maintenance contract so that they will get money for doing nothing. So now they will make to run so that u will ultimately take the contract.

    0 Votes
  • Su
    Sumit Ranjan Nov 20, 2007
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    a verified customer
    Verified customer

    I purchased the Water Purifier (RO Smart) one month ago, but from the last 15 days the water flow rate started reducing and from the last 3-4 days I am not getting water from the purifies. I called up the Eureka fobs branch which is close to my house and they said that some technical will visit your home. I am following them from the last 2 days but the issue has not been solved.

    0 Votes
  • Ym
    y m rao Dec 10, 2007
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    a verified customer
    Verified customer

    inmunberable coplaints abt the water filter...no ones come to attend..shocking!!!!!

    0 Votes
  • Ma
    MALINIBALAMURUGAN Jan 04, 2008
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    a verified customer
    Verified customer

    Euraka Fobes is one of the worst company I have come across in my life. I purchased a vacuum cleaner and aqua flow from chennai. both are not working well. while selling this blety people are talking very nicely but while doing service ther behaver is very nasty, both vacuum cleaner and aqua flow are not working (within one year itself), aqua flow is leying at there customer service centre for past 2 months without repair. this great cheaters giving very good advertisment and cheating whole world.

    0 Votes
  • Ba
    Banawari gu[pa Jan 30, 2008
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    a verified customer
    Verified customer

    This is inform to all that we have purchased one vaccum cleaner. After a year it hase gone difective. we made several times complain for repairing but technician could not visited to chech it.

    This is worst example of post sale support by eureka .

    0 Votes
  • Jo
    Joey Mar 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I Could not agree more. (My Gandmother bought a brand new Eureka "power Paw" or something Upright, last summer or sometime.. )

    8 months later, the ONLY thing it did was make a VERY severely LOUD rattling noise when then handle is pulled down far enough, or "engaged", and their so-called "support section,"...ROFL... "online" is more of a "self-complimments" section for their own confidence!!...hehe...NO Manuals, Forget getting it "serviced"! Just get another BRAND OF vacuum next time!

    It has lesser suction than the intake of a frog belching!!!

    Their the quote "service dept" has NOT responded to over 30 e-mails, By E-mail, automated e-mail, or even the usual postal, subtitled "sorry, but we don't give a blank" junk mail!...LOL

    They just thoroughly and completely ignore them.

    No more Eureka for ME or any of the 8 families of my lab partners in here.


    This is one brand we'll stay VERY FAR AWAY on our next $300 purchase. Besides HATING uprights!...hehe...

    What a piece of junk, not to mention a pothetic excuse for a "company," that utterly REFUSES to respond to ANY in the way of E-Mail, even Postal Mail..

    At least MOST toy, TV, or even just watch makers respond very, very, amazingly quickly (within 12-24 hours or even much LESS) to even so much as a joke, much less any form of comment OR complaint, which is BY FAR more than can EVER be said for Eureka!

    I couldn't agree more that Eureka does not repond and makes excuse after excuse!...

    You would be a FAR MORE VALUED customer for an $8 model car from Monogram, or for paying maybe $19 for some cheapo toy watch from Timex than you will ever, EVER be by Eureka.

    Joey

    0 Votes
  • Ma
    Manjari Apr 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The services provided by this company is pathetic.The customer care center is good for nothing and the .I have a Aquagaurd at my home and there is some problem with it from many days.I have lauched a complain on 1st April 2008, but till date no one has come to resolve my problem.Whenever I call the customer care center they say that they will be sending technician today itself and this they are telling from 1st April.Today is 23 April and no one has arrived till now.I can't understand if this company can't provide services to there customers then why they every now and then ring our dors bell and ask :Do you have Aquagaurd at home?They should not sell their product if they can't provide services to there customers.I suggest everyone not to buy anything from this company ever in you life.

    0 Votes
  • Ra
    Rahul Sep 11, 2008
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    a verified customer
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    I had bought a vacuum cleaner from Eureka, and the after sales support is tenth grade. I couldnt have purchased anything worse than that.

    0 Votes
  • Sa
    Sanjay Verma Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also same problem with my water purifier & Euroclean. I have gone two times to their office for repairing the ACE but their response & reaction is very Unsophisticated.

    If there is a really Customer care then please rectify these type of problem otherwise this company loose their valuable customer due to lack of negligencey from their side only.

    0 Votes
  • He
    hemant Oct 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    .I have a Aquagaurd at my home and there is some problem with it from many days.I have lauched a complain on22-10- 2008, but till date no one has come to resolve my problem.Whenever I call the customer care center they say that they will be sending technician today itself and this they are telling
    22-10-2008 complant no 1060 in hyderabad office
    helpline complant no [protected] on 28-10-2008
    and in his office no mannager

    0 Votes
  • He
    hemant Oct 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have a Aquagaurd at my home and there is some problem with it from many days.I have lauched a complain on22-10- 2008, but till date no one has come to resolve my problem.Whenever I call the customer care center they say that they will be sending technician today itself and this they are telling
    22-10-2008 complant no 1060 in hyderabad office
    helpline complant no [protected] on 28-10-2008
    and in his office no mannager

    0 Votes
  • As
    Ashish Apr 26, 2009
    This comment was posted by
    a verified customer
    Verified customer

    All,
    I was planning to buy a Eureka Forbes vacuum cleaner but I came across this forum!
    Can anyone tell me about any other good vacuum cleaners in the market with good customer service?

    0 Votes
  • Ch
    Chandrakant Vbn Jun 21, 2009

    You all are true, same here...

    this is no# 1 cheater,
    no one can bigger thief and cheater in comparison to eureka.
    Company serviceman stolen the part from my vacuum cleaner.

    1 Votes
  • Ch
    chennai,chong Jul 04, 2009

    I m also having problem with this so i got mad and i hit it with ax, now i m happy with regular water

    0 Votes
  • At
    A.T.Krishna Moorthy Jul 30, 2009

    I bought a vaccum cleaner during July 06. After three years the motor got spoiled and the repairing expenses
    are very high. As the cleaner was used sparingly the item should not have got spoiled so soon. That means the quality is very bad.

    0 Votes
  • As
    ashrit Oct 15, 2009

    thanks dear frnds for giving such valuable info abt this company if not many of innocent customer s would have suffered because of their negligence act and rude behavior

    0 Votes
  • Xt
    xtremefun08 Nov 16, 2009

    Storngly agree all the reviews Their sales peple are talking very arugent and commanding the peple to buy thier product.One person in coimbatore He is Kumar -Head of customer response that fellow came and give the demo, He is head of that customer responce and talking like Bull ### .

    In website they have mention free demo for Euroko forbes .but they are forcing to buying on the same day.

    They are very good in Marketing, so be careful and the product cost so high as compare to other product .

    Coimbatore people be care full .

    0 Votes
  • Xt
    xtremefun08 Nov 16, 2009

    People be careful before buying Eureko forbes

    They are very good in Marketing but that is worthless product

    0 Votes
  • Ki
    Kishoreraja Jun 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hi everybody i am going to buy an vaccum cleaner of eureka forbes but somebody is saying that it makes many complaints can any one sujest to buy a vaccum cleaner

    0 Votes
  • Ch
    chennaiman Aug 14, 2010

    HI,

    I completely agree with the complaints above, had issues with wet and dry vaccume cleaner ..its 14 months old now ...have already burst the motor ...I am 200% sure the machine was only used as suggested by the company. Ok now the customer service part is where they suck a lot than their products quality... I have to call them for 5 days in a row and keep them reminding about their delay...and the girl on the other side keeps saying I am so sorry sir and I will take action and send sombody...this annoyed me a lot as I deserve to be annoyed at this stage. Atlast a guy came and said that I have to pay 2850 RS for the motor and service charge is 250 RS ...are they joking ...i just threw the unit out of my doors in front of them and asked them to leave my premisis. My next street mototr rewinding guy requested me and rewinded the motor for 300 RS ...and wow he fixed it ...working fine since this only took 5 hours for him. DOnt ever fall in that AMC gimmicks when you buy this cleaner its easy to fix yourself. or a motor rewinding shop can do it for u ...10 times cheaper...be warned when buying from eureka forbes... for eureka forbes refference its complaint number is [protected] now they will know the customer.

    0 Votes
  • Ra
    Rajat jaiswal9 Aug 27, 2010

    thanks a lot dear friends.. i was planning to a vaccume cleaner for our khadim's showroom and home. now after knowing the hell like service of the company i would certainly not go for it.. your words will prevent many people to fall into the rattrap of these fobers...

    0 Votes
  • Ud
    UDAY PRAKASH Apr 26, 2011

    After sale service of Eureka Forbes is very poor. People should no purchase its product

    0 Votes
  • Vi
    Vinvinv May 14, 2011

    Gusy, EF has outsoured there after sales service so really it depends upon there service partner, it also depends upon where you are living . i n South India its good

    0 Votes

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