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Eureka Forbes
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Eureka Forbes Complaints Summary

43 Resolved
122 Unresolved
Our verdict: When using services from Eureka Forbes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Eureka Forbes complaints 165

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9:51 pm EDT
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Eureka Forbes Ignoring Service Request

I have a Aquaguard water purifier. It has some leakage problem for which I placed a service request with Eureka forbes long back. Nothing happened. I followed up multiple time. Still nothing happened. Everytime they will commit that it will be attended within 24 hours. Still I am waiting for this to be resolved. It really disappointing to see the pathetic quality of service from Eureka forbes. On the other hand my friend has Kent. And he is really happy with their service. I guess, I should have also gone for Kent instead of Aquaguard !

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eureka forbes
eureka forbes
, IN
Oct 10, 2012 10:04 pm EDT
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Dear Mr. Ravi,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required at customercare@eurekaforbes.com

Regards,
Eureka Forbes team

eureka forbes
eureka forbes
, IN
Oct 04, 2012 11:40 pm EDT
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Dear Mr. Ravi,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your contact details so that we can look into the matter urgently.

For any further assistance, please feel free to write in at customercare@eurekaforbes.com

Regards,
Eureka Forbes team

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8:01 am EDT
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Eureka Forbes Kari Christiansen

We did several medium sized projects for this company. They were always slow to pay and tended to pay in partials and we would have to pester them for payment. After a larger project for the University of Texas and some smaller ones for Sheplers in a short time they simply stopped answering our calls and did not pay at all and left us with quite a debt. A year of calling some of their customers and vendors finally elicited a rather heated response from Kari but did get us at least a partial payment... We can't afford legal recourse so it seems they will get away with hurting others...

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Cope Teiecommunications
Upland, US
Sep 21, 2014 1:38 am EDT
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Well guys as near as I can tell Eureka is no more. I worked for Kari and Kristian for seven or eight years and fortunately got paid for most of the work I completed. My last efforts were trying to get paid for the remaining 2012 invoices that were outstanding. I had some luck but now my emails and phone calls are not being responded to. There were some vague claims about invoices that I had been paid for that I had not credited them for, to my spreadsheets. Unfortunately I believe that was just a ruse to keep me from seeking the payment for the last of the outstanding invoices. My outstanding balance with them is over $400, but I'm fairly sure now that I will probably never see it. It's really too bad because I had a long-standing personal relationship with both Kari and Kristian and was somewhat surprised to have our relationship end up this way. I did a pretty large volume of work for them over the past eight years, after picking them up from my former employer who no longer wanted to complete their work orders. Many of the jobs I completed for them were short notice, emergency jobs that were critical to satisfying their customers. I know times are hard right now, but I did not expect to be shortchanged by someone who I thought I could refer to as a trusted friend. I truly hope there aren't too many more of you out there with unpaid outstanding invoices for Eureka. If so, the likelihood of ever being paid for all the hard work you did is pretty slim.

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12:49 am EDT
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Eureka Forbes Non adhering of complaint or providing service

NON-AD-HEARING/ATTENDING CUSTOMER COMPLAINT
SMT. AMBICA SHARMA, ALLAHABAD
AMC CONTRACT RECEIPT No. 10, ENVOICE-CUM-RECEIPT No. [protected] DATED 21.08.2011
I am registered customer of Eureka Forbes since last 15 years using water purifier model Royal with attachment of water softener. There are two free services under AMC contract but your service provider never attend until inform to service centre. But he comes ever ontime even before to collect the AMC amount. The service engineer (Mr. R.N. Yadav) of my area switches off his mobile for maximum number of time. On complaint direct to Service Centre they suggest to register the complaint to authorized service centre M/s. Anjali Enterprizes, 170 Alopi Bagh Road, Allahabad-211006, Phone NO. [protected], but on calling them the answer is "this phone number does not exists" and ultimately no service can be availed.
The service engineer of my area seems to lack of knowledge, he never complete his job in one attempt, when he rectified one problem another problem has started and after many calls he turned up in long gap of time unnecessarily engaged us and harassment for a small problem like leakage.
Please look into the matter personally and arrange to provide smooth service and improve your company image.

Smt. Ambica Sharma, Flat No. 1, First Floor, Meera Vihar, George Town, A.N. Jha Marg, Allahabad-211002. Mobile No. 91- [protected]

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Update by rakeshbudhwar
Sep 15, 2012 6:30 am EDT

No, thanks for caring.

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eureka forbes
eureka forbes
, IN
Sep 11, 2012 10:44 pm EDT
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Dear Mr. Budhwar,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and will contact you to resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes team.

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10:15 am EDT
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Eureka Forbes Non attendence in person

Salesman Mr.Anuj Patel Code No.9049511 of the company promised to buy-back the old vaccum cleaner and sold the new one for Rs.8490/- Collected Cheque in favour of the company and did not call after delivery of the new vaccum cleaner. Neither he left his mobile no. to be able to contact him. The repeated calls to the Pune Office of the company did not go through and no response from the company. In effect the new machine still remains uninstalled. Immediate steps are expected to rederess the grievance and take back the old machine.

Read full review of Eureka Forbes and 3 comments
Update by Revathi Varadarajan
Jun 07, 2012 3:01 am EDT

Yes on giving this post I got immediate response from Eureka Forbes and the issue is satisfactorily resolved within time line. My appreciations to Ms.Esther Dias on taking up the responsibility and giving prompt service. Truly I am moved and my trust on the Company Eureka Forbes is restored to the highest level. Should be an eye opener for other sales persons, one not to commit overboard and two be in touch with the customers who value the brand.

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eureka forbes
eureka forbes
, IN
Jun 07, 2012 3:51 am EDT
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Dear Mr. Varadarajan,

Thank you for your valuable feedback. In the future, if you need any assistance, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Jun 07, 2012 2:50 am EDT
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Dear Mr. Varadarajan,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 24, 2012 6:44 pm EDT
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Dear Revathi Varadarajan,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.

We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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4:14 pm EDT
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Eureka Forbes very very bad service

I purchased a brand new waterfillter from aquaguard with adv.payment on 25 apr.2012.fillter is not working properly all our family got throught infection.i made complain so many time and so many department of company but still after 1 month no proper response. Water is our daily req.ment and this kind of service is very hopeless..

Read full review of Eureka Forbes and 4 comments
Update by Nitin Bothra
Jun 07, 2012 12:40 am EDT

Thankyou sir.

Update by Nitin Bothra
Jun 06, 2012 3:14 am EDT

At last this issue resolved. Thanks very much for supporting me.

Update by Nitin Bothra
May 28, 2012 4:28 pm EDT

How much time. ...Tell me defination of shortly

Update by Nitin Bothra
May 27, 2012 10:57 pm EDT

There is no response till today.

Update by Nitin Bothra
May 23, 2012 7:35 pm EDT

My complaint no.is [protected].dt 09/05/12 to.kalima at mumbai.my name&add.is Nitin jain, 702, shree shakti bldg.opp khar tel.excg.14th road khar west.mumbai.52.mobile no.[protected]&.[protected]... Sales person mobile no.[protected]/[protected]/[protected].i spoken atleast 100 times and told about my problem but every time new person come n ask me sir may i help you!" I spend more then 5 hours to tell my problem but its like same as 1st day...A new person come and ask me please sir tell me what is your problem...?.and i am responsible to tell same problem again and again and again.it feel like i am a prisoner and police asking questions from me because i made a very big mistake to purchese a water fillter from aqua guard.

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eureka forbes
eureka forbes
, IN
Jun 06, 2012 11:18 pm EDT
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Dear Mr. Nitin,

Thank you for your valuable feedback. In the future, if you need any assistance, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Jun 06, 2012 2:30 am EDT
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Dear Mr. Nitin,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 28, 2012 3:44 pm EDT
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Dear Mr. Nitin,

We have already shared your contact details with our service team and will get back to you shortly with an updated feedback from the team.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 23, 2012 6:22 pm EDT
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Dear Nitin Bothra,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.

We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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3:40 pm EDT
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Eureka Forbes Cheat booking of Aquaguard Infiniti

Dear sir this is complaint regarding booking of Eureka Forbes/Aqua-guard Infiniti in trad fair at new Delhi I booked a Aqua-guard Infiniti water purifier offer rate is 7500 got receipt no.-289 Address- 252A, Sant Nagar, East of Kailash, New Delhi- 110065, tel no.-[protected] Dated-22/11/2011, person who booked my order is Mr. Varun but I don't receive my water purifier till date when we contact that person he tell us your file in process after 6 month no any one give any satisfactory answer please do need full for solve my problem
Regards
R. D. Gupta
D-11 Mansarovar Park
[protected]

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eureka forbes
eureka forbes
, IN
May 21, 2012 5:44 pm EDT
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Dear R. D. Gupta.
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis. We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

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2:16 am EDT
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Eureka Forbes Poor service

The Water filter is not working since 2 months. The purified water is not coming. When we lodged a complaint two months back, the Technician came and seen the water filter. He told that Water Filter candle has to be replaced and presently they are out of stock and informed us as and when they are available with them, he will replace the filter candle. Even though nearly 2 months over, he did not replace the filter candle. Three time I gave complaint. Every time they are assuring us that within 24 hours, their technician will come with a new water filter candle and replace it. But till now it has not been done. We are facing lot of problem.

We have taken service contract with M/s Eureka Forebes Ltd for 3 (three) years w.e.f. 24/10/2007 by paying Rs.1890/- and the Contract Receipt No.AG 96B [protected] .

I hope after seeing the above msg, the Company will send the technician with a new water filter candle and replace the old candle.

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eureka forbes
eureka forbes
, IN
Jun 19, 2012 11:22 pm EDT
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Dear Mr. Gurunadha,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Jun 03, 2012 10:03 pm EDT
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Dear Mr. Gurunadha,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 17, 2012 6:50 pm EDT
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Dear Mr. M Gurunadha,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 15, 2012 6:51 pm EDT
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Dear Mr. M Gurunadha Rao,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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11:26 pm EDT
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Eureka Forbes Excess AMC charge

Dear Sir,
I am a old customer for last 10 years, I am using your Classic model Ag cc.I renew AMC in Evry 2 yrs gap.Your inrease of renewal amont in each time is within Rs 100 .But this time you have increased it to about 500 which is very very high side.Why increase five fold ?Are you monopolising the service? I am a senior citizen depnding on your product for last so many years.I am getting 30% discount while travlling in raiways.How ever your comany instead of considerng any discount has increased renewal AMC by five fold.Last renewal was for 1850 .Today I had to pay2380 less 100 towards renewal with great objection.Let us see if my observation/grivance is considered by your company, OUR FRIEND FOR LIFE. Bikram Rautray, 219, Kharabela Nagar, Bhubaneswar.751001, [protected]

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eureka forbes
eureka forbes
, IN
May 27, 2012 7:19 pm EDT
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Dear Mr. Bikram,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 07, 2012 6:30 pm EDT
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Dear Mr. Bikram,
We value your association with Eureka Forbes. We have shared your query with the concerned department and will let you know the feedback.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team

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5:15 am EDT
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Eureka Forbes Terrible product

Here is an amazing story, we were one of the unfortunate couple who decided to buy an Aquaguard total enhance RO. Receipt no 392 and 006838 Day one 6th April 2012 the demo guy turned up at our house and explained on how the RO works (Which we already knew) when we say demo dont we need to see the actual product and see how it works? Anyways he showed us diagrams all the same we had already decided to buy the product so we gave him the cheque, next day we get a call for installation the technician came over fixed the unit asked us to drain the water once the storage tank it gets full, and told us that we can start using the next refill. I asked him how long for the tank to get full and he replied stating t hat it would take 45 minutes, and he left. Now the amazing story starts. after 45 minutes not a single drop of water in the storage tank, however I see water in the outlet line going, one hour no water two hours no water six hours no water one day no water. Called customer support call on wait for 43 minutes by now "Please stay on the line, your call is important to us" sounds like a hindi movie song as it was playing over and over again disconnected and called at least four times just hear the same thing. Finally got fed up and called the guy who came for the demo. He made a wonderful discovery over the phone that the unit is not working I was amazed by his intelligence, next he goes on to tell me that the unit has to be serviced by a technician. Now we have never used it and we need service? Already? So I told him that I am truly thankful for his assistance and asked him to take his unit back and will put a stop payment on the cheque which thankfully was not cleared. I was surprised when he was totally Ok by it. Still I thought I better call the service center to see if they are a litte bit brighter than the demo guy, so called as early as possible to get some one this time thankfully I was on hold for only 20 minutes and actually got through to some one. He claimed that apart from sending some one to repair it there is nothing he can do, so I asked for the manager, his immediate response was if you want I will give you his number you can call him. He also said that he will place a call back request. After hearing this my next move was to stop payment on the cheque. it is now five days and no calls even after a stop payment. People please be careful with these guys if they have no regard for the product they sell even before payment what do you think will happen after you buy the product. The unit is lying here untouched and no one is bothered to even check why the payment did not go through. It is our hard earned money and if they do not respect or understand that they should not claim that they are the best. We were fools not to listen to our friends who told us never to go close to these people but we learnt this the hard way. I work for a media company, I would really like to see how this story ends before I make this public an article like this in the news paper will surly get the nations attention.

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Update by rajeshabipl
May 22, 2012 12:01 am EDT

S41143 -T27336 this is my chat ID for heavens sake do some thing

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eureka forbes
eureka forbes
, IN
May 27, 2012 6:35 pm EDT
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Dear Mr. Rajesh,

We regret the inconvenience caused to you. Kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
May 17, 2012 6:56 pm EDT
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Dear Mr. Rajesh,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Apr 12, 2012 3:19 pm EDT
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Dear Mr. Rajesh,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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1:01 pm EST
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Eureka Forbes DAMAGE MACHINE SUPPLY

I have purchase one water purifier from the eureka forbes wide bill no [protected] dt 31.5.2011 customer ID [protected]
this machine I have purchase for the the using the pure water for me & my family . the machine supply by the company the copper tubes supply the water is damage and leaking .
I have so many complain to the local office as well as customer service the company service department give the all fake commitment to me fro repair the machine. but till date no one is listen .
complain details 26/6/11 verbal local office, (2). complain no .[protected] dt 28/8/11 (3) 25 /7/2011 verbal complain at local office.
(4) complain NO [protected] dt 5/12/2011 (5) complain No [protected] dt 29/12/2011 (6) complain on Service report SAP code 104 dt 21/2/2012. but the company not give me the service why i purchase this product this company cheated me & given the Damage machine which is ignoring the the my health . I will never suggest the any one to buy this company product.

Yogendra Kashyap.
Jaipur Rajasthan
mobile No, [protected]

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eureka forbes
eureka forbes
, IN
Feb 28, 2012 6:51 am EST
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Dear Mr. Yogendra,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

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6:19 pm EST
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Eureka Forbes SERVICE CONTRACT

We had a service contract with EUREKA FORBES LIMITED, OLD INCOMETAX BUILDING ROAD, VIDYANAGER, HUBLI-580 021 for our water purifier of model AG NEW I - NOVA CS for the period from 03.03.2010 to 03.03.2012 after paying Rs. 2050.00 on 03.03.2010 when we were staying at Karwar, Karnataka. It is to be noted that, not even a single time service has been done till date inspite of repeated request . Presently I am staying near Surat, Gujarat. I have already tried to contact near by service centre at Surat / Vyara area. Conveyed telephonically message to the service engineer but no action has been take tii date. My Customer ID is [protected]
My e-mail id is [protected]@gmail.com. Request immediate action. Reply me by return message to the above mail id. or Mobile. [protected]

Manoj V Rane

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eureka forbes
eureka forbes
, IN
Feb 13, 2012 6:54 am EST
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Dear Mr. Manoj,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Feb 09, 2012 7:35 am EST
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Dear Mr. Manoj V Rane,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

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4:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Eureka Forbes want a corner cleaning attatchment

Sir I have booked complain to get corner attachment of my vaccum cleaner 4 months back but the result is null.No one is concerned about it . After repeated phone calls the person on receiving end told me to collect the attachment from the local office personly but on contacting the local office the person concerned told me that they do not have the part and moreover they do not have any information about my complain record although i had complained three times On phone no [protected] but I do not have any record as they are unable to give my complain no.I have COMP.NO.of only last complain done ON 14TH NOVEMBER 2011 AND THAT IS 453. Every month a person comes from the company to ask if Ihave any problem regarding v accum cleaner but when Itell them the problem they never turn up again. Is there any way to get rid of my problem as without corner cleaning attachment for me the machine is useless.

Read full review of Eureka Forbes and 2 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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eureka forbes
eureka forbes
, IN
Feb 03, 2012 6:12 am EST
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Dear Rekha,

We have not heard from you for a while now. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Jan 05, 2012 10:59 am EST
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Dear Rekha,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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2:50 pm EST
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Eureka Forbes Leakage of brand new unit

Eureka forbes is supposed to be 'FRIEND FOR LIFE '' but the service rendered by your company is hopless. We have face simillar situation on two diffrent appliances (Vaccume Cleaner / Aqua Guard i nova), Now third time too the service rendered by your sales person (Mr. Shailesh Kambli, Mobile no [protected]) was utter hopless. The information of the product did not match
at all when the unit was installed. After repeated phone calls too Shailesh has not bothered to help us out or at list phone & explain the reason. This tratment given to us by your company is UTTER DISGRACEFULL. I would suggesed you should change your slogan from FREIND FOR LIFE TO ENEMY FOR LIFE. I would request to you see in to this matter or please take the unit back.

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eureka forbes
eureka forbes
, IN
Jan 05, 2012 9:02 am EST
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Dear Porko,

Thanks for your valuable feedback. In the future, if you need any assistance, please feel free to write in.

Regards,
Eureka Forbes Team

P
P
Porko.N
, US
Jan 05, 2012 6:55 am EST
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Hi,

I got the issue resolved on 30th Dec, 2011. Thanks for the followup.

Regards,
Porko.N

eureka forbes
eureka forbes
, IN
Jan 05, 2012 5:42 am EST
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Dear Mr. Rajan,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

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Porko.N
, US
Dec 28, 2011 8:28 am EST
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I’m Porko, residing in the suburban of Chennai.
One of Aquaguard’s sales representative named Mr.Murugan (Emp ID: 9044673) approached us and we are satisfied with the product and purchased an “Aquaguard total Enhance” on October 8th, 2011, from your shop located in No: 38, 1st floor, GST Road, Nandhivaram Village, Guduvanchery, Chennai – 603202.
At the time of purchase, your sales representative promised as they will be testing the standard of the purified water and will provide a cover for the product as a free gift (Which is not part of the product package). The device is installed the next week and till I’m calling them for the test and cover and there is no proper response. It is more than 3 months and till now, I had made up to 25 calls on a regular basis.
We really appreciate the initiative by giving free gifts, but if they are not able to provide it, why can’t they avoid such “FAKE PROMISES”, which totally make the trust curve down on Aqua products to recommend the same to others.
Request your kind attention on this.

eureka forbes
eureka forbes
, IN
Dec 21, 2011 8:50 am EST
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Dear Mr. Rajan,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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6:47 am EST
Resolved
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Eureka Forbes till date not received the product despite paid advance for it

I booked euroclean Xforce vacuum cleaner from the sales executive of EUREKA FORBES some 20 days back from international trade fair-2011, Delhi but still waiting for the product.Despite my several attempts to reach the executive Mohd.Miyan ([protected]) I'm clueless about delivery or booking amount.Even I contacted to customer care in Delhi & Mumbai but all is vain.Now I'm regretting my decision to buy a product of EUREKA FORBES .--Karan Sood

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eureka forbes
, IN
Jan 05, 2012 5:28 am EST
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Dear Mr. Karan,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Dec 09, 2011 6:25 am EST
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Dear Mr. Karan,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

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11:18 am EDT
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Eureka Forbes Poor after sale setvice

With deep regret I write to inform you that on 19.01.11 I replaced my old Aqua Guard water purifier with your ‘Aqua Guard Total Protect’ water purifier through your sales person Sri Bijoy Kumar Mukherjee vide your invoice no. [protected] dated 19.01.11.

At the time of purchase I expressed my deep anguish over my last 20 yrs experience as an user about the sad state of your after sale service.

I was repeatedly assured of much better service this time. But, the unfortunate fact is though I am supposed to get 4 free services during the first year, yet till date only 1 free service was done and that too after repeated phone call to your customer care.

On 14.10.11 the water flow from the machine was totally stopped. We lodged a complaint to your customer care at 11am on that day and were assured of attendance within 24hours.

However when none attended the machine within 24 hours we opened again on 15.10.11 at 11:30am and was told that 24 hours means 24 working hours or 3 days. Thereafter they stopped picking up the phone.

Ultimately about 5:30pm only on personal intervention on my request by some of your senior officer the defect was attended.

Only two & half months of my free service period are left and 3 free services are due. If this is your attitude to the old customers of 2 decades I can only say this does not speak highly of your company.

I am using lot of other gadgets from other companies; at least they keep their sale assurance.

In view of the above I feel:

a) You should ask your customer care to be more effective and to be more polite & helpful to your customers.

b) My free service period to be extended for further 6 months i.e. upto July, 2012so that I can avail three remaining free services.

At the end I can only say that all my friends, relatives even my office has the same bitter experience about your after sale service.

Hoping for an early action,

Mr. Chandan Ray
312 Rajdanga Main Road,
Kolkata-78
(Mobile:[protected])

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Update by C.Ray
Jan 20, 2012 9:03 am EST

I am happy to write you that your representatives viz Mr. Sudip Kr. Basu & Mr. Suprakash Haldar called at my residence yesterday (19.01.12) evening. They gave a patient hearing to our grievance, expressed their regret over the issue.

They offered a very reasonable offer formula i.e. to increase the present warranty period by 2 months and to complete two remaining free services by that time. Thereafter we will enter the A.M.C.

Thus the grievance is settled.

I thank you for appropriate action and hope that in future I would never have to face such problems.

C.Ray

Update by C.Ray
Jan 18, 2012 11:34 am EST

On 01.11.11 I lodged a complaint with you regarding your after sale service. You vide your mail informed me that your executive at Kolkata will visit me after an appointment to settle the issue.

On 30.11.11 you asked me whether the dispute was settled. On 01.12.11 I replied no action has yet been taken. On 15.01.12 your Kolkata office phoned me for renewal of Service Contract. When I raised the issue of remaining services he rudely replied that nothing can be done and if I don’t sign the contract they are not responsible for future.

Please confirm your stand so that I can arrange for alternative action under The Consumer Protection Act, 1986 or any other such forum for redressal of my grievance. An early action will be appreciated

C.Ray
([protected])

Update by C.Ray
Dec 01, 2011 10:32 am EST

I am really shocked to receive your mail dated 30.11.11. You vide your mail dated 02.11.11 assured that your personnel will call to fix the date & time for servicing my water purifier. Till date nobody has not even bothered to contact me.
Now you are asking me whether the file can be closed? Really wonderful!

C.Ray

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subho saha
, US
Nov 10, 2021 4:29 am EST

I was glad to read such an informative and useful blog

Ro service centre in North Kolkata

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Himanshu Aswal
,
Jun 24, 2007 12:00 am EDT

I have purchased water purifier of eureka forbes on 10 may 2006. After the purchase of the purifier the company person has committed me that after 6 months they will be visiting our place for service and change of carbon, but after 13 months are over no one from the dealer or the company came to my house for change of the carbon. I also think that after the purchase of the purifier i am used to it but since they have not come and changed the carbon i think i am not drinking pure water and had caused many of the stomach disease. Me and my family are really suffering from stomach disease after this problem.

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Sushma Yadav
,
Oct 24, 2007 12:00 am EDT

I purchased Aquaguard RO system in July, & just after 2 months problem starts occuring in the system. I m really worried about the system, this is worst RO system i have ever seen in my life...
and also its service. Eureka forbes service responds very late...At last i want to say to every one that please dont purchase any eureka forbes product...they are the worst service provider

eureka forbes
eureka forbes
, IN
Jan 20, 2012 7:27 am EST
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Dear Mr. Chandan Ray,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Nov 30, 2011 4:36 am EST
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Dear Mr. Chandan Ray,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required.
Regards,
Eureka Forbes team

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11:08 am EDT
Resolved
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Eureka Forbes Not working

I had purchased Aquaguard Water Purification System which has not been working at all. When I made a complaint through their Customer Care centre, they promised to attend to it. The complaint nO is [protected] and they had not bothered to come and rectify the equipment. Hence it is my suggestion that please do not be carried away by assurances given by Eureka Forbes. I tried the following numbers [protected] / 2243 6110 / [protected] and tried to reach Mr Imai and he was not picking up the telephone. They gave me some other number [protected] and directed me to call Ms Kavitha / Ms Ranjini again that no is out of order. This is the ordeal I am undergoing. Hence please don't get carried away by the false assurances given by acquaguard.

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eureka forbes
, IN
Jan 05, 2012 9:18 am EST
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Dear Mr. Muralidharan,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

eureka forbes
eureka forbes
, IN
Nov 11, 2011 9:11 am EST
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Dear Customer,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka forbes team.

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5:55 pm EDT
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Eureka Forbes Worst Service

This is to highlight regarding the worst service carried by Eureka Forbes pertaining to my contract Receipt No: [protected] for Aqua Guard water purifier Nova model.
I have booked a complaint for a general service on 4th July 2011 during morning hours and the complaint no [protected], but till now no proper person has responded properly to complete my service and regarding this I have spoken several times to the helpline and also with Mr Raja -In charge for Vadapalani service centre and his mobile no is [protected] but till this moment no use.
So kindly take necessary action against the irresponsible persons and also take care in future not to repeat this kind of worst service which will end up the company in mere loss.
Jayasankar, Chennai,

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1:19 pm EDT
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Eureka Forbes NO AFTER SALE SERVICE -- AFTER AMC

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 7-8 years.
from last 2 years, inspite of have AMC i cant get service from my local dealer SHIVAM ENTERPRISE ( this company is a authorized of EUREKA FORBES ) Habra, Ashoknagar mobile : [protected], This is not first time, u poeple just ask him to show the service book ( if have ), your company has worst kind of service even within AMC, my parents are older person several time they called them for service, even i make calll several times within 2 years but no body attend, even i called them 5 times in a day also -- last 02 years only they come for AMC's.last two years not even one service available from shivam enterprise within my AMC period.
Please do something my parents are suffering from this kind of hail things.

THANKS
Asit Kumar Ghosh/Abhijit Ghosh
974/14 kalyangar,
Opposite Kalitala High School,
P.O- Haripur,
Dist- 24 Parganas ( North ),
West Bengal .
PIN - 743223.
Mobile :[protected]/[protected].
Email : [protected]@gmail.com/[protected]@yahoo.com

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8:20 am EDT
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Eureka Forbes OVERFLOW PROBLEM AND WHITE GRANULES COMING

AQUA SURE DOUBLE STORAGE PURCHASED 3 WEEKS BEFORE FM MILAN STEEL DOMBIVLI EAST MAHARASHTRA INDIA.NOW PROBLEM IS WHITE GRANULES COMING OUT AND WATE OVER FLOWING.
I COMPLAINTED ON 27/06/2011 AND GIVEN COMPLIANT NO.[protected] THEY ASSURED ME WITHIN 24 HRS.BUT NO BODY TURNED UP. AFTER THAT SHOPKEEPER GIVEN MOB.NO.[protected] ON 29/06/2011 THEY TOLD TODAY ITSELF PROBLEM WILL SOLVE.BUT THEY ALSO NOT TURNED UP. ONCE AGAIN I COMPLAINED TO EUREKA FORBES THEY GIVEN ME LOCAL FRNCHISE NO.[protected] CONTACT PERSON MR SHEIKH. THERE IS NO RESPONSE. MY E MAIL ID : [protected]@yahoo.in and my address : BASAVARAJ S KEMBHAVI B 12 ANNAPURNA SWAGAT CHS ANAND NAGAR MANPADA ROAD DOMBIVLI EAST 421201 MAHARASHTRA STATE. MY MOB.NO.[protected]

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3:25 pm EDT
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Eureka Forbes Poor Service

We had taken an Annual Maintenance Contract from one of the authorized service center for Eureka Fobes Water purifier from M/s.Reshmi Services in Jayanagar, Bangalore, but they are not extending the service since past 15 days and the matter is being postponed with some excuse. We will be happy if the complaint is resolved on top priority.

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Ashish coomar
, IN
Apr 28, 2011 8:43 am EDT
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We have purchase water purifier (Booster Model)Sl.No. 4001723 on 22.04.08, On 22.03.09 we made AMC contact with company for two years .Contact receipt no. [protected], Customer code 9010252. It is very painfull situation that company is providing only 03 services instead of 06 service and during two years only at the first time candle of the purifier is changed and as per contact there is two times it will change. Whenever we contact with service branch the assuring to change before expire of AMC.But they do not do that even our AMC period is expire now.That the whole story how they are cheated us. Now instead of renewing AMC we are planing to exchange the product with another company if action will not taken by the company, we are also planing handover the case to consumer forem.

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Rakhee Devi
, IN
Aug 03, 2011 5:04 pm EDT

I have given a call on 27/07/2011 regarding the service of the purifier but till date we have not received any one from your side (consumer complain no. [protected]) and i even have AMC (no. [protected]) so i hear by request you to solve the problem as soon as possible. Contact me on +[protected] (Rajesh Kumar)

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