Not giving services on AMC!
We have obtained the AMC of our Eureka Forbes aqua guard water purifier a Noida. At Noida service center told that this AMC will remain continue for every where in India. But at Bhilai, Dist. Durg there is no service center available. And we are using water without purified even we have water purifier.
Read full complaint and 29 commentsUseless product by Eureka Forbes!
We have been cheated by Eureka Forbes dealer Ultra Solutions, Bangalore. We have bought a Aquasure Water Purifier couple of months back. Till date we were unable to use it as it does not filter the water as they promise. Their service personnels replaced the filters. But no use. I am getting irritated every time I see it. I have been requesting Eureka Forbes dealer many times. No response. I may have to file a case with consumer court against Eureka Forbes and their dealer as no response from Eureka Forbes or Ultra Solutions so far.
Not working properly!
To ,
The manager
Eureka forbes,
We had purchased an ag reviva vide invoice no.[protected] dt.8th July,06.
its not working properly and we have changed the candle thrice by paying the amount 250 each time.
while complaining we are advised that it will work like this and can not be improved ,since our sector-30 in faridabad is having lot of dust in the water. since we have purchased the instrument on the condition that it will purify the water properly ,hence you are requested to take back your product and refund the amount paid by us. Immediately or replace it with proper instrument. Failing which we have no other alternate but to move to the consumer court. kindly reply us, within a week.
Delay in service
Hi,
My name is Sunia Mukherjee and I have been using Aqua Gurd since Dec 2002. I must say that the after sales service is pathetic for this company. I had registered a complaint, number 104190 on Nov 19, 2006. Every day I used to call the call center at [protected] and request to send a technician. But it took till Nov 27 to attend to the request. Also I had called there service center at 080-[protected] and spoke with Jyothi. But all false promises. I do not know when they promise 24 hours, why can't they live up to their ETA. This is not the only case. In the past too I had received very late service from them.
Regards,
Sunia Mukherjee
Bangalore
I completely agree with all the complaints above on Eureka Forbes product. They are really pathetic when it comes to customer service. I have got an AMC for an Aqua Guard, and there has be no service from their side. I have following up with about 7-8 persons from Eureka Forbes, but there is simply no resolution. Eureka Forbes is a Big Cheat.
Hi, Im Prateek.. I agree with all of you wrt the service provided by Eureka Forbes. They are godd in selling the products however after that only God can help you if there is any issue.
The service enginers use all duplicate parts and advise to get AMC done everytime.Im using RO system for last yrs and I have paid 12000 for AMCs as of now. the actual cost of product was 13000 and still the performance of the product is worst.
I would suggest everyone not to buy any product from eureka Forbes..
Hi
My name is M.A.Majeed I am from Hyderabad, I purchased the AQUA GUARD from the head office in Hyderabad I was told that they have only the direct module of marketing and I was cheated from a direct marketing agent asI was told that the maching which costed me 11000 would convet bore water to mineral water and now the service agent tell me that I cant be able to do so and when ever I call for a service request no one turnes up
I think I am wasting time with them I would trough this maching and buy sone thing else
Majeed
Hyderabad
[protected]
hey dis is gautam here. i hav pur aquaguard 2yrs back.nw i m facing some problem in it, bt when i m trying 2 contact any1 no 1 is responding.i hope 2 receive any responce frm them
ya i am sudharsan reddy of jp.nagar, i have been cheated by the ESHWARI ENTERPRISES #982, 14th main, judicial layout, G.K.V.K. POST, Yelahanka new town bengalore 65. i had filed a complaint on the performance of my AQUA SURE which i am using .but i got a good response form them in two days. he had supplied accessories for that for paying RS 670. but they stopped functioning from the next day, by the by the contact number of the ENTERPRISE also stopped working. the service is poor in this regard. the contact number of the ENTERPRISE is [protected] is their office number told by their service man. and the personal contact of the service man also stopped working form the same date 27-03-07.the complaint number is 0308 7164.
the service is too worst regarding me.
my contact is [protected]
[protected]
first floor 988, 12th A cross, 35th main jp nagar first phase bangalore 78,
landmark BANGALROE ONE
Unit pending for the past 3 months
We have Eureka Forbes Aqua Guard external pump unit and itz not working for the 3 months and I registred with their helpdesk and personally contacted the near by service centers at Pallavaram, Chennai and Chrompet, Chennai.
After a month and half one service came and said spares not in stock and still we are keep calling them nobody is listening and not attending this problem.
I like to go for a legal action through consumer court.
Nr.1 cheats in this world!
I bought this product in Jan 2006 and it stopped working after 3 months. I have logged several complaints regarding this and no one has come to my place and they have not tried to contact me as well. Their service is one of the worst after sales support. My sincerer advise for the people is not to buy the euraka forbes products. Their customer support i...
Read full complaint and 34 commentsDon't get cheated by buying Eureka Forbes
I bought a Eureka Forbes water Purifier nearly 7 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem.
Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after nearly 20 days one guy came who did not even know to open the machine. He told he would come the very next day and we kept waiting days and weeks. After inquiring with others I came to know that most of the people in our are are getting the same kind of experience and they seldom do the service properly.
If your machine fails they will not turn up. Those who came gave some vague answers and nothing got right. In between I contacted the people who sold the machine to us. They told service is not their division. For the past 2 months We are not able to get filtered water. My friends are telling me that I have done a mistake by selecting this brand.
Will Eureka Forbes be responsible for any health issues arising from this. If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
This is the worst Experience I had from any brands. If they are not able to repair the machine (booster model) they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
I am having an Annual Maintenance Contract, with M/s Khushi Enterprises, Bajaj Nagar, Nagpur, an Authorised Agency of M/s Eureka Forbes Ltd, for the AQUAGAURD Water Purifier.
My Appliance has developed some functional problem since 29.11.09, I have been complaining to Agency repeatedly, but they are bothering to attend the complaint.
Now, they have even stopped responding to my Telephone call. My AMC is still valid.
We are requesting you to come to our home to surve aquaguard as it has been purchased since 1years 4 months. We have already made a call to the company about but no response is found.
I hope you will act upon my request.
Product purchase bill no of my is:
Ms. Tilak raj
Bahadurpur, hashiarpur
Date: june 6, 08
Bill no: 2802
My mobile no: [protected]
I purchased one RO water filter Forbes make for which i was assured service from Eureka Forbes Nagpur. With in one year the Power supply unit failed in the month of May [hottest part of summer]. The unit was replaced after a number of trials by the service engineer. After fifteen months of this replacement the power supply failed again, which was replaced but then the entire filter was damaged.
1. The over flow water which earlier used to stop periodically now does not stop.
2. The water earlier used to flow smoothly now flows with a jerk and noise.
3. The water leaks from all over keeping the surrounding of the filter wet and unhygienic.
4. The service engineers are now avoiding visiting and giving service.
I made AMC for Water Purifier (Aquaguard Classic) for the period 26/04/09 to 27/04/2010 paying Rs.950/- with the Service Centre, Badamtala, Burdwan (code 2646) under Kolkata juridiction. But no body visited my house on behalf of yours after the contract inspite my call over Phone for repairing & service of my purifier. Machine is not working and not getting water for last ten days. My customer code [protected]. Contract receipt No. [protected] dated 26/04/09. I shall be obliged if you kindly look into the matter and them accordingly. My Tel. No. [protected]. Mob. [protected]. Burdwan; Khudirampally; Bahirsarbamangala (W) 713101 . emil address: babul_moin54@rediffmail.com
No Service Back up. Dealer in Fardibad, Legend Service Center is the worst service provider.
Water quality in Fardiabad is worst in India and on the top of that Eureka Forbes has appointed Legent Service as their service center.
They do not pick up the phone so there is no point giving the service either. Try their service center no : [protected].
Get the Lucky coupon in case you are successful :-)
After buying RO system, we are still dependent on Mineral water bottles.
I will throw away this system and planning to buy KENT.
Is any body from Eureka Forbes hearing ?
Sanjay
I have the problem in Eureka Ro system. They checked TDS level of my home i.e 560 TDS & suggested me the machine which is will minimize 90% of the water level means the water level will be approx 60 TDS. now since last 5 month the water level has gone below 25 TDS & which is much harmful to the body . Many times i complaint to the authority to solve the issue but no progress in the case so now i am planning to Sue the company so please help me or update me in the concern case.
Jayesh Vyas ([protected]) Email id :-jayesh_vyas@yahoo.com
Sir,
I brought aquauard reviva from 18.05.2010 unit serial no. 6002235 is now work properly after local servicing 7/18, ankita complex second floor, civic center jabalpur (M. P. ) there are no action taking place on my problems.
Thanks
Sanjay sadhu
Request No.: [protected] lodged on 12 July 2010
Cust no.: [protected]
I am the owner of an Aqua Guard Royale water purifier. At the beginning of this year, when the AMC of the above mentioned water purifier was renewed, a technician (Sanjay) visited to change the filter and carbon as is the case every year. However, while finishing up, in his hurry, he forced the cabinet shut. In doing so, he managed to break off the end where the screws go in. He didn’t mention it to me that it had broken off. He quietly hung the purifier onto the wall. That’s when I noticed that the front panel was hanging loose and not closed shut as before. When I inquired with him why he didn’t shut it properly, he said that it was broken and needs to be replaced. He said that he would place the order for a new piece as soon as he returns to office. Please note that this was in Jan 2010.
Since then I have been following up with the service centre, but all they say is that the part has not come yet.
On 12 July 2010, I lodged a request ([protected]) with Eureka Forbes and mentioned all these details to them. I asked them to send the cabinet as well as the carbon which needed to be changed. Finally, after many calls, on 22nd July, a technician came over. When I inquired about the cabinet, he said that he had no clue about this and had come over for servicing. I asked him to change the carbon, if he had brought that along. He had the carbon and he changed it. However, he did not have the proper tools to open the casing which held the filter, in order to clean it. He struggled with it, trying desperately to force it open with his feet. For hygienic reasons as well as fearing that he might just break that, I requested him to leave that and finish up. When he turned on the aqua guard, the red light did not come on. I wrote down all this in his job sheet and mentioned about the light, missing screws and the cabinet that needed to be replaced.
After he left, I called up Eureka Forbes customer care, spoke with Mr. Mayur Mehtra (supervisor) with whom I was in touch with regarding this issue. He, then, directed me to speak with Mr. Som Shankar (Service Dept.). His contact no. is [protected]. I contacted him and narrated the entire matter to him. He promised me that he would look into this and call me back. After a while, I got a call from him and he promised me that the cabinet would be replaced in 2-3 days. When no one turned up after 4 days, again I called him and he asked me to wait for another 2-3 days. This went on till 9th August, when he finally mentioned that he has forwarded the request to Mr. Milind, Vashi office who would do the needful.
When I contacted Mr. Milind on [protected]/2252/2095, he assured me that they will replace the cabinet in 3 days. When I followed up on 12th Aug, the executive said that the technician will visit my place by 5:00 in the evening. Unfortunately, there was no sign of a technician. When I called again on 13th Aug (today), Mr. Milind would not take my call. The executive assured me that the technician will visit today.
At 6:00 pm, the same technician (who broke the cabinet in the first place), came over. I asked him if he had brought the cabinet as I didn’t see anything in his hands. He pretended to be ignorant of this matter and said that he was asked to come to take care of a break-down. I, politely, asked him to leave.
It has been eight months since this incident. All their people are doing is passing on the issue from one dept. to another. And to top it all, they are sending their technicians asking them to feign ignorance of this matter.
The consumer courts should not be lenient in dealing with this company luring customers with false promises and absolutely nothing to show for it.
I have a eureka forbes storage water filter 18 litres capacity.
I need to get it serviced but and the cartridges changed but even after repeated complaints and phone calls to customer care number i have got no response. Every time i call up i am told that the problem will be solved within 24 hours but it's been 2 weeks since i started calling the company. Their after sales services are completely lame and misleading.
I have purchased the lastet of the Eureka Forbes water purifier ( Aqua Gold ) in November 2007, at the time of purchase the sales person and the company promised to provide maintenance service every 3 months and has collected additional charges as maintenance fees.
On the 18th of this month (April 2008 ) back i have lodged a complaint to their customer care and duly received a reference number, for which the service personal or the technician was to come to my residence and attend to the problem within 24 hrs, but even till date no one has turned up.
when i call the customer care the executive just says sorry for the inconvinience caused and also promises that one of the technician will call be within 2 hrs . She also provides with the contact number of the manager Mr.Bramha ( hope its the correct name atleast), this person mobile rings all thru for almost 10 times and then a lady answers to say mr. manager has left his mobile phone at home and gone out and will return only late in the night.
I dont understand what sort of company is this and what sort of customer service do they offer, if anyone has approached the consumer court, pls guide me thru, i will surely want to take these guys to the court and see to that they pay for their negligence.
Leakage in candle!
We have AMC with Manjalpur, Vadodara agency. Leakage in candle was informed to them on phone no [protected] on 06/10/2006. We reminded the agency on 10/10/2006 and11/10/2006. Our every call was received with a promise to solve our problem by evening the same day. But till date our complaint is unattended. We had similar experience in 2004 when after about 15 days our problem was solved after we could contact their main service manager Mr. Pankaj Taylor.
Bad service!
I placed order no #WRJ1kA5043286159 placed order on 24 th may by supriya mob no [protected] Still we are not received the salt.already paid the amount. What is the delay so many times?we called customer no no response. Even softner is not working propely. Yr customer r
esponse is very poor i no customer service
Regards
Supriya [protected]
.
I purchased an Aqua guard water filter expecting good quality & reliable after sale service, but my experience has been disappointing. The service support is very poor & it's difficult to get timely response from customer care.
I recommended to all, not to purchase aqua guard water filter.
Water purifier(RO) sometime works ,sometimes not. We have already done AMC of our water purifier. After Service engineer visit, RO works properly, after sometime (approx one month) our purifier do not work.
Photo attached switch is on but RO not working.
N.K.Bhaskar
[protected]
[protected]
shubhienviro123@gmail.com
Rajat Vihar Sector62, Noida
We Log the Complaint and ID is: CM-170425-[protected]
I have purchased 2 product and for both of the product I have purchased extended AMC and warranty. But only one of the product have been updated. I have been contacting the teams for more than a month but the team is keeping me waiting. My call is kept on block list by the sales person. No one is responding to my query.
Service complaints are not attended even after a week
Paid annual maintenance contract
Still not attending even though the water purifier stopped working for past one week
Refer to your request no.CM-061224-[protected]. No one has called me so far to resolve the matter. Against the payment of Rs.2,804.00, you have refunded only 1,804.00. Please refund the balance Rs.1,000.00 immediately. Almost a month and still following up for refund.
I'm contacting Eureka Forbes - India from last 6 days to replace the filters. My water filer is not working and is dead. Its poor response from Seniors as well.
Please return my AMC money back since you do not provide any service.
Please help me.
Best regards,
Sanjeev Jaswal
[protected]
Cheating ,Delay in service,
Service people always come at night 10.00
All Pakistani group they dont know how to talk with customer
Past 5 days i am continuously calling their customer care and written e-mails to them but nobody bothered to call us.
This is the complain number
Dear Customer, your complaint no. is WO-030723-[protected]. Our technician will visit within next 24 working hrs to attended to your request. -EurekaForbes
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We have been cheated by Eureka Forbes dealer Big Bazaar, Fatimanagar, Pune. We have bought a Aquasure Water Purifier couple of months back. Till date we were unable to use it as it does not filter the water as they promise. Not even single drop of water gets filterd. Their service personnels only promosing the setrvicing but never turns up. We are getting irritated every time I see it. We are been requesting Eureka Forbes dealer many times. No response. I may have to file a case with consumer court against Eureka Forbes and their dealer as no response from Eureka Forbes or Ultra Solutions so far.
I MADE A COMPLAINT AGAINST MY WATER FILTER TO CHANGE MY FFILTERS FITTED INSIDE OF THE FILTER. ONE MR.NAVEEN ATTEDNDED AND TOLD THESE WILL BE CHANGED BUT TILL TODAY NO BODY HAS ATTEDED MY COMPLAINT.
MY ADDRESS AND E.MAIL BELOW
P.S.PRASAD
A=1/SEC/16 ROHINI DELHI 89
M.NO.[protected]
E.MAIL; PAO_PTG@REDIFFMAIL.COM
HI I M PUNEET WAHAL ([protected]) I BUY A AQUQ SURE WATER FILTER 11-NOV-2010 KBM ELECTRONICS(10-11) 1/32, LALITA PARK, MAIN VIKAS MARG, LAXMI NAGAR, DELHI - 110092 PH#[protected] I M TOTALY DISSATISFIED WITH THIS PRODUCT I HAVE CHANGING THE CATRIDGE BUT WATER IS NOT PURE IT. SO THAT, I M NOT SATISFIED UR PRODUCT PLEASE TAKE SOME ACTION .
That's true. I am also following for AquaSure complaint. Nobody is turning up. I am getting irritated for such a worst service from Eureka Forbes...
Rahul
Definately, they costs a lot in service and change all the filters in one yaer only saying that these are chocked..again the motor is not working fine so taking 3-4 hours for 5 liter only..sarive is too poor and do not respond afer even 20-30 calls..
Guys .. " DO NOT EVEN THINK OF TAKING AN RO FROM AQUAGUARD "
Wow! I hate seeing this. We are a company with a very good reputation and excellent water filters. You might be hesitant due to the distance, but we support our products with excellent customer service. For more information go to Essencewaterfilter.com
We purchased Aqua Sure Water filter two years back. First time we replaced the cartridge one year back.
Recently again the executive(I don’t know his name but the contact number is: [protected]) have come and changed new cartridge, but the new cartridge has lot of fungus and it is used one. So we called the executive and he checked and tried to replace it, but again the new cartridge also is bad having fungus..
So we called him immediately less than 40 minutes after he left, and asked him to remove the new cartridge and return our old catridge. but our used cartridge is not available with him..he has no answer..he has replaced our old cartridge to someone else.
So he gave our money back and escaped from my place...
We are really irritated...
Worst customer care indulged for servicing of the product.I have ordered for cartridge a month back till date it is nort replaced.
I have purchased aquasure water filter one year back.After one year water is not getting filtered properly. I contact technicion so many times but nobody came to rectify.As per my opinion this producted is useless & customer is not getting proper service.I will suggest to public not to buy such type of hopeless product.
I am Chemical Engineer, I have purchased aqua sure filter model# R-100 made of Singa pore, its filtered water is not able to drink.this is totaly wastage of money.not work even a single day