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Hirsch's Customer Service Phone, Email, Contacts

Hirsch's
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1.1 65 Complaints
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Hirsch's complaints 65

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3:50 am EDT
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Hirsch's Processing of my refund

Hi,

I have a problem with this Hirsch’s. They want to refund me of a payment which was made through Payflex a platform that helps consumers pay for products in installments. This is an exception because the order is still active on payflex and il continue to be debited when next installment comes while waiting for a refund and the retailer doesn’t understand that because of their terms and conditions which in this situation don't make any sense.

Please assist with the refund and to me understanding the order should show status as refund on payflex to avoid being debited.

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9:47 am EST
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Hirsch's Lg side by side fridge

Good day, I bought an LG fridge on Saturday at Hirsch's medowdale on Friday and it was delivered on Saturday. Which was amazing. However when delivering unfortunately, when the guys were bringing it in, they mistakenly danted it, and that was before we removed the plastic cover. They also acknowledge the dents and just brushed it off that no one will notice. Because of the excitement I had seeing the fridge in the house, I didn't think much about the dents, know as I keep looking at the dent it's paining how visible they are and it's just really unpleasant to see that may you please advise how we can sort out such mishap, looking at the new dented fridge really hurts.

Thanking you

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7:28 am EST
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I purchased the latest oven in the market after a Hirsh sale person advised it is the best. From day one of using the oven, it was problematic. I called over 5 times and advised of the problematic oven that would automatically switch off while in use. Technicians attempted fixing it on numerous occasions, more than 5 times, each time promising that it...

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Is Hirsch's legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Hirsch's to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Hirsch's is known for their high standards and safety. If you're thinking about dealing with Hirsch's, it's wise to check how they handle complaints.

Hirsch's earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Hirsch's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hirschs.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hirschs.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Hirsch's have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Hirschs.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Hirsch's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 65 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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3:22 am EST

Hirsch's Bought a samsung tv

I purchased a 75 inch Samsung TV from their Springfield store in 2019 for R40k. I asked the sales person if it was going on special two weeks later on Black Friday and was told no. Two weeks later they had it at half the price. I spoke to Margret snd Alan Hirsch and simply refused to give me any airtime. This year the TV pack up and I had to take it to a samsung approved repairer. I was told that it will cost me R19k to replace the screen. My insurance only paid out just over 50% of what I paid. With much reluctance I was forced to go to Hirsch again to purchase another TV. This time they got me to pay fir the tV by suddenly there was no stock, its been over a week and still no TV. I am told that this is their MO, they get clients to purchase and then order stock.Sad that they own the Samsung stores as well, no values or reasoning. Guess money is king at the customer expense.

Claimed loss: First TV could have saved R20k snd second TV paid for last week snd still waiting

Desired outcome: Subscribe to the values they say they live by do right by your clients. Remember your sales people represent your brand. In 2019, I expected that Hirsch would st least do a goodwill payment two weeks after my purchase.

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7:10 am EDT
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Hirsch's Damaged television I didn't even use it worst experience ever

bought 58"Hisense from Hirsh 2 months ago I never opened the TV until now to find out that TV is not working vertical lines..I called the store they promised to call technician to come and check if the TV is working .I waited no communication from the store until again I called they sent me a screen shot from Hisense that they reject the enquiry I suppose to report immediately the day of purchase...My question is I never purchased from Hisense how's it my duty to deal with Hisense since never purchased the TV from them but from Hirsch's ?...This is going against what is promised by Hirsch's to me the customer poor bad service ever ,worst experience ever! I'm taking further steps (CPA) .

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1:27 am EDT
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I purchased a washing machine almost 2years ago, this machine came with a warranty, during this time the machine has broken down every 4/5 months ,a complaint was forwarded telephonically to the Hirsch Springfield , where a technician was appointed to fix the machine, according to the electrician, the DB board was faulty, the next time there was a hole in...

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4:32 am EDT
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I needed to replace all the burners and caps on my AEG gas stove that my tenent had bought from Hirsch. I started this quest in October last year and finely after a few months ( 6 months ) of dealing with different people in spares and very often not being able to reach that person and leaving my number for them to call back, the parts were ordered on the...

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8:04 am EDT
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On 26th September 2022 a Kenwood Blender was bought for R2500. By February. By February it broke. Took to the proper agents as advised by Kenwood. They have had it two months. I was only told yesterday that the gear box packed up. Apparently major issue. Still under warranty, but it could happen again and if warranty is up then I must pay to fix it. I've...

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7:16 am EST

Hirsch's Online purchase

I ordered a washing machine on Teusday 14 February. I checked the status of the order every day until 7 days had passed and nothing had changed. I had called a couple times to ask what was happening and they said I must just keep checking online and was promised my dishwasher would be delivered by the end of the week. I called again today and they informed me it hadn't even been picked up from their store yet and will take another 5 days to deliver. The order tracking is useless and their customer care is shocking. Very disappointed

Desired outcome: I would of thought they would at least put an urgency to the matter and sent the dishwasher with overnight delivery

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2:28 am EST

Hirsch's Bosch white kitchen machine

I ordered a Bosch White Kitchen Machine (order #[protected]) for R2299 on 1 December 2022 and paid for the R50 delivery. On 19 January 2023 it was agreed with Hirsch to cancel (and refund the monies) since it was never delivered.

I was only refunded R50. Today is 20 February 2023 and I am still querying with them on when I will receive the outstanding R2299. I am really disappointed and cannot imagine recommending Hirsch to anyone.

Last time they claimed to have sent the money to my account and promised to send me proof of payment (they never sent it).

Desired outcome: Refund of the outstanding R2299

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12:51 pm EST
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I made a purchase of Smeg items late 2022 at HIRSCH SPRINGFIELD. I paid from my debit current acc. The salesperson agreed to keep the one of the 3 items until I'm ready for delivery. On visiting the store this Feb 23, I was surprised to know the item got credited to my Hirsch acc. In no way was I advised of this prior to visiting the store. I then...

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6:20 am EST
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Hirsch's Samsung washing machine

I bought the washing machine on 15 September 2022. I do not use it every day as it’s only my husband and I at home. We were not here for the month of November so it was not in use for that month. So I have only used it for 3 months effectively. On Sunday night I put washing in and the machine gave me a C1 error. I looked this up and tried to straighten the pipes at the back and cleaned the filter. Nothing worked. First thing Monday morning I contacted Hirsch and advised the urgency of the matter as I couldn’t get the clothes out of the washing machine. I was promised they would contact a technician. Just after 4 pm I phoned again to speak to the person I had spoken to that morning. I wasn’t put through to him. Obviously he didn’t want to talk to me as he had forgotten about contacting the technician. I then received an sms after 4.30 advising of a job number. When the technician arrived on Tuesday he advised he had only received the message on Tuesday morning. He checked the machine and told me that the PC board was faulty and would have to be replaced. I said not good enough as in a few months time something else could go wrong and it would probably be out of guarantee. Anyway he took photos and that’s the last I heard from Hirsch despite me emailing them every day. I think their service is appalling.

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5:39 am EST
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Hirsch's Lg tv

I purchased a lg tv last month. I had vouchers to the extent of R6000,00.

the balance was paid with ucount and my credit card.

last week when i went out and purchased a 4 slice toaster i was told that the loyalty points that i would have received from my purchase was credited to the vouchers sponsors. Where does my R30000,00 worth of Loyalty points go to.

the sales lady Sandy at hirschs uhmlanga is clueless and cannot assist

Anyone can please assit

Nova Chetty

[protected]

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3:44 am EST

Hirsch's Online purchase, order number [protected]

I made an online order on 19 November 2022 for a combination fridge and freezer together with an electric kettle and toaster. The payment had been made and more than one month later, the order (number [protected]) has not been fulfilled as yet. I have made repeated calls to the number listed on the webpage, but the majority of the times no one answers. In the rare occasion the phone is answered, I am transferred to another number which results in the call being ended. I even tried the complaints section to no avail. I hope that this board can get some results.

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8:24 am EST
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I placed on order on the Hirsch's website on the 28th of November 2022. The order was for a 9kg Defy Front Loader. I paid for the product online including a delivery fee. I was provided with and order number and on the 3rd of December 2022 I received a call informing me that they did not have the item in stock. They wanted to offer me an inferior brand...

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5:05 am EDT
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Hirsch's smeg washing machine motor has broken

On the 06 April 2022 I sent an email to Swathi ('Swasthi Damodhar' [protected]@hirschs.co.za) about my broken washing machine. I was told I need to make a payment for the technician call out of R690.00 which I did on the 07 April 2022.The technician Deez([protected]@hirsch.co.za) came out a few days later and advised that the washing machine motor was broken and that I would have to contact Smeg directly as it is still under 10 year warranty for it to be repaired or alternatively Hirsch can repair the machine at a cost of R4200.00.I have tried to get in contact with Smeg and I cannot get any phone number from Hirsch they only gave me an email address which is [protected]@smegsa.co.za.I have been trying to get a hold of her but no response. Why should I get hold of Smeg as I bought the machine directly from Hirsch. They should be responsible for dealing(communicating) with smeg on my behalf.

Desired outcome: New Machine from Hirsch

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3:59 am EDT
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Hirsch's Poor quality bed base

I purchased a queen size & king size cloud nine from Hirsh, I have no issue with the quality of the Mattress, however I had my queen size base changed twice already in one year. The second exchange was about two month ago and now squeaking already and my king size that I purchased not even 6 months ago do the same thing, the base squeaks as soon as you go sit on it. Please can you arrange for both base sets to be exchanged for a better quality. We paid a lot for it and expect to get the quality we pay for. I buy all my appliances and bed sets from Hirsh because they give good quality and service.

Desired outcome: Exchange the poor quality base set for a stronger base

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3:27 am EDT

Hirsch's Samsung washing machine

Booked a service for washing machine that stopped working with power intermittently coming on and off. On the 24th February a technician came to my home and inspected it and informed us he will order a part and once it arrives he will come and for it on. After waiting for a month which was far too long I reached out telephonically to Hirsch (my wife has done this plenty times prior to me calling) and asked to speak to the service manager as he was unavailable I was fortunate enough to speak to the national service manager Mr Maharaj who after my explanation to him apologized profusely and promised to get back to me after confirming my mobile number. 2 days have passsed since and I have still not heard from him. I tried in vain getting hold of him before I decided to use this platform.

Its little wonder that a culture of poor customer service exists at this company. You have to continuously call them to enquire as they will call you with feedback or any follow up. To date all I got was a job number after complaining to Mr Maharaj yet I provided him with the very same number.

They are too fast in selling you extended warranties when you purchase but once its done you on your own. I am a manager in retail and am very aware of challenges faces especially with imported products and availability of spares but its been 36 days that have passed I could have flown to Korea and bought the part and come back by now.

Should the part to fix the machine be not available then the onus is upon Hirsch to find an alternate solution not my wife getting up at 4 in the morning to do handwashing of laundry. Whose going to compensate us for that?

Desired outcome: My washing machine working. ASAP

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Mr. Helpful
Los Angeles, US
Mar 30, 2022 1:31 pm EDT

Hi Mr Perumal.

No question you're being more than patient. This has, and continues to be, stressful times working through the delays that the pandemic has caused. That doesn't excuse poor communication. Sometimes the only communication is that there is nothing new. At least by relaying this, you know you're not beging ignored.

Sometimes the best way to communicate is face to face. Drop by any of their 19 branches and concept stores.

Let us know if that doesn't resolve the issue.

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7:47 am EDT

Hirsch's Deep freeze

Poor service and dishonest at Hillcrest branch. Wanted to buy a deep freeze ,was promised stock would be in by this friday 18 March 2022. Received no correspondence from Hirsch , after contacting them again ,we were promised the same lies as before.I would not advice anybody to do business with Hirsch.

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6:15 am EST

Hirsch's Poor customer service and dishonesty

We purchased a defy fridge on the 26th February we where advised that the stock would come in the following week. Upon hearing nothing from the store I went in to enquire only to be told that there is no stock at all. The salesperson I was dealing with Ian was on leave. Next minute the fridge is invoiced out and will be delivered. Only to find out it was the demo on the floor. What dishonesty, we did not consent to that. We still have not received our fridge and I have to call for updates. I will never purchase from Hirsh again. They are all about sales no after service. Purchase done at Hirsch milnerton by my husband Gareth Lange. The manager Nishan Ramkinson could only apologize that's not good enough, we spent alot of money in your store I expect better. We are busy renovating our kitchen and now have no fridge

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Overview of Hirsch's complaint handling

Hirsch's reviews first appeared on Complaints Board on Sep 1, 2010. The latest review Processing of my refund was posted on Mar 25, 2024. The latest complaint Grundig Premium 90CM Gas Cooker was resolved on Apr 07, 2021. Hirsch's has an average consumer rating of 1 stars from 65 reviews. Hirsch's has resolved 2 complaints.
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  1. Hirsch's contacts

  2. Hirsch's phone numbers
    +27 315 824 800
    +27 315 824 800
    Click up if you have successfully reached Hirsch's by calling +27 315 824 800 phone number 0 0 users reported that they have successfully reached Hirsch's by calling +27 315 824 800 phone number Click down if you have unsuccessfully reached Hirsch's by calling +27 315 824 800 phone number 0 0 users reported that they have UNsuccessfully reached Hirsch's by calling +27 315 824 800 phone number
    Web Enquiries
    +27 100 013 599
    +27 100 013 599
    Click up if you have successfully reached Hirsch's by calling +27 100 013 599 phone number 1 1 users reported that they have successfully reached Hirsch's by calling +27 100 013 599 phone number Click down if you have unsuccessfully reached Hirsch's by calling +27 100 013 599 phone number 2 2 users reported that they have UNsuccessfully reached Hirsch's by calling +27 100 013 599 phone number
    JHB Service Centre
  3. Hirsch's emails
  4. Hirsch's address
    1211 Umgeni Rd, Stamford Hill, Durban, 4062, South Africa
  5. Hirsch's social media
Hirsch's Category
Hirsch's is related to the Appliances category.

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