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1.1 64 Reviews

Hirsch's Complaints Summary

2 Resolved
62 Unresolved
Our verdict: If considering services from Hirsch's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hirsch's reviews & complaints 64

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9:47 am EST
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Hirsch's Lg side by side fridge

Good day, I bought an LG fridge on Saturday at Hirsch's medowdale on Friday and it was delivered on Saturday. Which was amazing. However when delivering unfortunately, when the guys were bringing it in, they mistakenly danted it, and that was before we removed the plastic cover. They also acknowledge the dents and just brushed it off that no one will notice. Because of the excitement I had seeing the fridge in the house, I didn't think much about the dents, know as I keep looking at the dent it's paining how visible they are and it's just really unpleasant to see that may you please advise how we can sort out such mishap, looking at the new dented fridge really hurts.

Thanking you

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7:28 am EST
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Hirsch's - Oven

I purchased the latest oven in the market after a Hirsh sale person advised it is the best. From day one of using the oven, it was problematic. I called over 5 times and advised of the problematic oven that would automatically switch off while in use. Technicians attempted fixing it on numerous occasions, more than 5 times, each time promising that it...

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3:22 am EST

Hirsch's Bought a samsung tv

I purchased a 75 inch Samsung TV from their Springfield store in 2019 for R40k. I asked the sales person if it was going on special two weeks later on Black Friday and was told no. Two weeks later they had it at half the price. I spoke to Margret snd Alan Hirsch and simply refused to give me any airtime. This year the TV pack up and I had to take it to a samsung approved repairer. I was told that it will cost me R19k to replace the screen. My insurance only paid out just over 50% of what I paid. With much reluctance I was forced to go to Hirsch again to purchase another TV. This time they got me to pay fir the tV by suddenly there was no stock, its been over a week and still no TV. I am told that this is their MO, they get clients to purchase and then order stock.Sad that they own the Samsung stores as well, no values or reasoning. Guess money is king at the customer expense.

Claimed loss: First TV could have saved R20k snd second TV paid for last week snd still waiting

Desired outcome: Subscribe to the values they say they live by do right by your clients. Remember your sales people represent your brand. In 2019, I expected that Hirsch would st least do a goodwill payment two weeks after my purchase.

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7:10 am EDT
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Hirsch's Damaged television I didn't even use it worst experience ever

bought 58"Hisense from Hirsh 2 months ago I never opened the TV until now to find out that TV is not working vertical lines..I called the store they promised to call technician to come and check if the TV is working .I waited no communication from the store until again I called they sent me a screen shot from Hisense that they reject the enquiry I suppose to report immediately the day of purchase...My question is I never purchased from Hisense how's it my duty to deal with Hisense since never purchased the TV from them but from Hirsch's ?...This is going against what is promised by Hirsch's to me the customer poor bad service ever ,worst experience ever! I'm taking further steps (CPA) .

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1:27 am EDT
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Hirsch's - Washing machine

I purchased a washing machine almost 2years ago, this machine came with a warranty, during this time the machine has broken down every 4/5 months ,a complaint was forwarded telephonically to the Hirsch Springfield , where a technician was appointed to fix the machine, according to the electrician, the DB board was faulty, the next time there was a hole in...

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4:32 am EDT
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Hirsch's incorrect order

I needed to replace all the burners and caps on my AEG gas stove that my tenent had bought from Hirsch. I started this quest in October last year and finely after a few months ( 6 months ) of dealing with different people in spares and very often not being able to reach that person and leaving my number for them to call back, the parts were ordered on the 27 March. I was told 6-12 weeks delivery. they arrived about 10 weeks later ( 27 May ) and I find the large burner to be incorrect. So had to return to the store to get that sorted out. I am baffled as to why one burner would be wrong when they would have had the model number. Since then I have tried various times to contact by phone and email with no response.

Desired outcome: To know when I will receive the larger burner and cap. The correct one.

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8:04 am EDT
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Hirsch's Kenwood Blender

On 26th September 2022 a Kenwood Blender was bought for R2500. By February. By February it broke. Took to the proper agents as advised by Kenwood. They have had it two months. I was only told yesterday that the gear box packed up. Apparently major issue. Still under warranty, but it could happen again and if warranty is up then I must pay to fix it. I've had many cheap blenders. They all lasted years. In fact they still going but the jugs get brittle because it's cheap. I am demanding my money back but now Hirsch's tell me they don't refund after 6 months. It's a defective product. I've lost confidence in the product AND its been in for repairs way before the six months. I want my money back. Hirsch's can go fight with Kenwood and their agents. I want my money back. I spoke to Regional Manager. I told him the whole story and by some weird coincidence the moment I mentioned refund the call dropped and I have not been able to get hold of him since. He is also not returning my calls.

Desired outcome: Refund

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7:16 am EST

Hirsch's Online purchase

I ordered a washing machine on Teusday 14 February. I checked the status of the order every day until 7 days had passed and nothing had changed. I had called a couple times to ask what was happening and they said I must just keep checking online and was promised my dishwasher would be delivered by the end of the week. I called again today and they informed me it hadn't even been picked up from their store yet and will take another 5 days to deliver. The order tracking is useless and their customer care is shocking. Very disappointed

Desired outcome: I would of thought they would at least put an urgency to the matter and sent the dishwasher with overnight delivery

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2:28 am EST

Hirsch's Bosch white kitchen machine

I ordered a Bosch White Kitchen Machine (order #[protected]) for R2299 on 1 December 2022 and paid for the R50 delivery. On 19 January 2023 it was agreed with Hirsch to cancel (and refund the monies) since it was never delivered.

I was only refunded R50. Today is 20 February 2023 and I am still querying with them on when I will receive the outstanding R2299. I am really disappointed and cannot imagine recommending Hirsch to anyone.

Last time they claimed to have sent the money to my account and promised to send me proof of payment (they never sent it).

Desired outcome: Refund of the outstanding R2299

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12:51 pm EST
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Hirsch's Service

I made a purchase of Smeg items late 2022 at HIRSCH SPRINGFIELD. I paid from my debit current acc. The salesperson agreed to keep the one of the 3 items until I'm ready for delivery. On visiting the store this Feb 23, I was surprised to know the item got credited to my Hirsch acc. In no way was I advised of this prior to visiting the store.

I then requested for the refund. I only had my credit cards at hand and the refunds counter accepted to credit to the credit card. I then used my credit card to repurchase another Smeg, as another consultant advised Hirsch would keep the product for about a month. The following day I advised consultant that I need an extra month to keep my paid item but was advised it's not possible. I immediately said to refund me and I will purchase at a store thats willing to charge the same and store for longer. So, the confusion starts. The branch manager Nasreen, doesn't under when told (I paid with my debit card on first purchase and your refunds accepted and credited into my credit card) I asked Nasreen to recall and credit it correctly into my current account, as the credit card refund would affect my greenbacks. Simple things to understand! She said it can't be recalled. Ok, then when I asked to credit the newly bought item, I'm then told a long story and a confusing one saying I purchased on my husband's credit card and credited another card and then repurchased on the credit card. Long story short, I will go to a branch and swipe my credit card for refund, as item was purchased on that same card. Nasreen, so how's it possible you say you can only credit the card/account which the items were purchased on but your refunds credited my credit card and not debit/current acc? Nasreen, being a branch manager it's very vital to listen carefully to your clients and not jump in a middle of something when you don't know the story from inception. To you Nasreen and a few of your consultants except your refunds ladies... your service sucks.. poor and its all about commission. Wheres customer service in all this? For a change listen to a customer's needs and wants! Nasreen and those consultants with whom I interacted with, please go on proper customer service training!

Desired outcome: Correct the refund which was done incorrectly into my credit card and credit my current account. Recall the credit.

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6:20 am EST
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Hirsch's Samsung washing machine

I bought the washing machine on 15 September 2022. I do not use it every day as it’s only my husband and I at home. We were not here for the month of November so it was not in use for that month. So I have only used it for 3 months effectively. On Sunday night I put washing in and the machine gave me a C1 error. I looked this up and tried to straighten the pipes at the back and cleaned the filter. Nothing worked. First thing Monday morning I contacted Hirsch and advised the urgency of the matter as I couldn’t get the clothes out of the washing machine. I was promised they would contact a technician. Just after 4 pm I phoned again to speak to the person I had spoken to that morning. I wasn’t put through to him. Obviously he didn’t want to talk to me as he had forgotten about contacting the technician. I then received an sms after 4.30 advising of a job number. When the technician arrived on Tuesday he advised he had only received the message on Tuesday morning. He checked the machine and told me that the PC board was faulty and would have to be replaced. I said not good enough as in a few months time something else could go wrong and it would probably be out of guarantee. Anyway he took photos and that’s the last I heard from Hirsch despite me emailing them every day. I think their service is appalling.

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5:39 am EST
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Hirsch's Lg tv

I purchased a lg tv last month. I had vouchers to the extent of R6000,00.

the balance was paid with ucount and my credit card.

last week when i went out and purchased a 4 slice toaster i was told that the loyalty points that i would have received from my purchase was credited to the vouchers sponsors. Where does my R30000,00 worth of Loyalty points go to.

the sales lady Sandy at hirschs uhmlanga is clueless and cannot assist

Anyone can please assit

Nova Chetty

[protected]

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3:44 am EST

Hirsch's Online purchase, order number [protected]

I made an online order on 19 November 2022 for a combination fridge and freezer together with an electric kettle and toaster. The payment had been made and more than one month later, the order (number [protected]) has not been fulfilled as yet. I have made repeated calls to the number listed on the webpage, but the majority of the times no one answers. In the rare occasion the phone is answered, I am transferred to another number which results in the call being ended. I even tried the complaints section to no avail. I hope that this board can get some results.

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Hirsch's Online Order

I placed on order on the Hirsch's website on the 28th of November 2022. The order was for a 9kg Defy Front Loader. I paid for the product online including a delivery fee. I was provided with and order number and on the 3rd of December 2022 I received a call informing me that they did not have the item in stock. They wanted to offer me an inferior brand, which I had refused. I requested a refund which they had confirmed takes 21 days to process.

I can't imagine that what took me a few minutes to process, takes them 21 days to process. I received feedback from them on the 8th of December confirming that the refund is "still" in process.

I think that my request is not unreasonable. All I requested is that the refund is processed before the Christmas period. When following up for the refund, they put me through to "Trisha" and her line just rings continuously.

Desired outcome: I think that my request is not unreasonable. All I requested is that the refund is processed before Christmas.

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Neo Tema
, US
Feb 20, 2023 2:16 am EST

I'm in the same boat, I had to cancel an order after a month as they never delivered. It's been another month and I am waiting for my refund.

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5:05 am EDT
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Hirsch's smeg washing machine motor has broken

On the 06 April 2022 I sent an email to Swathi ('Swasthi Damodhar' [protected]@hirschs.co.za) about my broken washing machine. I was told I need to make a payment for the technician call out of R690.00 which I did on the 07 April 2022.The technician Deez([protected]@hirsch.co.za) came out a few days later and advised that the washing machine motor was broken and that I would have to contact Smeg directly as it is still under 10 year warranty for it to be repaired or alternatively Hirsch can repair the machine at a cost of R4200.00.I have tried to get in contact with Smeg and I cannot get any phone number from Hirsch they only gave me an email address which is [protected]@smegsa.co.za.I have been trying to get a hold of her but no response. Why should I get hold of Smeg as I bought the machine directly from Hirsch. They should be responsible for dealing(communicating) with smeg on my behalf.

Desired outcome: New Machine from Hirsch

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3:59 am EDT
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Hirsch's Poor quality bed base

I purchased a queen size & king size cloud nine from Hirsh, I have no issue with the quality of the Mattress, however I had my queen size base changed twice already in one year. The second exchange was about two month ago and now squeaking already and my king size that I purchased not even 6 months ago do the same thing, the base squeaks as soon as you go sit on it. Please can you arrange for both base sets to be exchanged for a better quality. We paid a lot for it and expect to get the quality we pay for. I buy all my appliances and bed sets from Hirsh because they give good quality and service.

Desired outcome: Exchange the poor quality base set for a stronger base

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3:27 am EDT

Hirsch's Samsung washing machine

Booked a service for washing machine that stopped working with power intermittently coming on and off. On the 24th February a technician came to my home and inspected it and informed us he will order a part and once it arrives he will come and for it on. After waiting for a month which was far too long I reached out telephonically to Hirsch (my wife has done this plenty times prior to me calling) and asked to speak to the service manager as he was unavailable I was fortunate enough to speak to the national service manager Mr Maharaj who after my explanation to him apologized profusely and promised to get back to me after confirming my mobile number. 2 days have passsed since and I have still not heard from him. I tried in vain getting hold of him before I decided to use this platform.

Its little wonder that a culture of poor customer service exists at this company. You have to continuously call them to enquire as they will call you with feedback or any follow up. To date all I got was a job number after complaining to Mr Maharaj yet I provided him with the very same number.

They are too fast in selling you extended warranties when you purchase but once its done you on your own. I am a manager in retail and am very aware of challenges faces especially with imported products and availability of spares but its been 36 days that have passed I could have flown to Korea and bought the part and come back by now.

Should the part to fix the machine be not available then the onus is upon Hirsch to find an alternate solution not my wife getting up at 4 in the morning to do handwashing of laundry. Whose going to compensate us for that?

Desired outcome: My washing machine working. ASAP

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Mr. Helpful
Los Angeles, US
Mar 30, 2022 1:31 pm EDT

Hi Mr Perumal.

No question you're being more than patient. This has, and continues to be, stressful times working through the delays that the pandemic has caused. That doesn't excuse poor communication. Sometimes the only communication is that there is nothing new. At least by relaying this, you know you're not beging ignored.

Sometimes the best way to communicate is face to face. Drop by any of their 19 branches and concept stores.

Let us know if that doesn't resolve the issue.

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7:47 am EDT

Hirsch's Deep freeze

Poor service and dishonest at Hillcrest branch. Wanted to buy a deep freeze ,was promised stock would be in by this friday 18 March 2022. Received no correspondence from Hirsch , after contacting them again ,we were promised the same lies as before.I would not advice anybody to do business with Hirsch.

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6:15 am EST

Hirsch's Poor customer service and dishonesty

We purchased a defy fridge on the 26th February we where advised that the stock would come in the following week. Upon hearing nothing from the store I went in to enquire only to be told that there is no stock at all. The salesperson I was dealing with Ian was on leave. Next minute the fridge is invoiced out and will be delivered. Only to find out it was the demo on the floor. What dishonesty, we did not consent to that. We still have not received our fridge and I have to call for updates. I will never purchase from Hirsh again. They are all about sales no after service. Purchase done at Hirsch milnerton by my husband Gareth Lange. The manager Nishan Ramkinson could only apologize that's not good enough, we spent alot of money in your store I expect better. We are busy renovating our kitchen and now have no fridge

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5:42 am EST

Hirsch's Customer service

Subject COMPLAINT/CUSTOMER SERVICE

Re:- New 82" UHD TV... Retailer, Hirsch, Somerset West, WC.

Having agreed, last Friday, to deliver and install a new 82" UHD TV, FOC, as per your/LG promotion. The following morning called and HIRSCH demanded R900 for said FREE promotion. Then a further R500 to deliver said TV, as we were outside HIRSCH/LG allowed distance criteria.

Then ensued a lengthy heated discussion as to the terms of the stated LG promotion? We asked for confirmation from HIRSCH regarding same.

We were then offered delivery ONLY. We were NOT happy with this arrangement and was informed that if that if it was NOT satisfactory we would have to arrange and fund collection and installation of TV ourselves. They declined a full refund.

Having been forced into the 'delivery only' option we arranged delivery for today, 15th Feb 2022.

We are pensioners and not sufficiently adept to install and set up an 82" UHD TV. I arranged for assistance to be on hand to lift said TV when delivered. We live in a very large Dutch house so space is not a hindrance.

What follows is the blow by blow account of the delivery.

Bakkie arrived and two black workers alighted. the TV was lifted off truck and brought into our lounge.

The delivery persons then opened and removed the large sliding top cover box to reveal the TV. I then checked screen and surround for damage.. No damage was found. The protective cover was removed from the screen and the mains plug connected to the mains.

The TV screen then lit and appeared to be working correctly with no cracks etc visible. Delivery guy insisted in taking phots of same. The TV was immediately switched off, the delivery person took out the mains plug, and draped over the top of the TV. The delivery men then repacked the TV, i.e. placed the polystyrene packing back on the top of the TV, and then slid the outer cover box back over the TV, pushing it down hard over the base plinth.

So far so good. TV stood in the lounge for approx 1 hour.

HOWEVER. When my installation guys arrived, we again removed the covering box and cover unpacking the TV again. The legs were secured and the TV lifted from the base plinth and placed on our 2mtr long TV cabinet. Plenty large enough to accommodate an 82" TV.

The TV was connected and immediately it became clear that the screen was cracked. I have pics of same.

Having investigated It would appear that the initial crack corresponds with the position of the mains plug which was draped over the screen, when the two, unqualified, delivery Muppet's forced the surround cover box back down over the TV and onto the plinth. The TV has NOT been dropped or hit by anything..

The fault was reported immediately to the salesman at Hirsch Somerset West.

They have been nothing but totally unhelpful and flippant. "Its down to you", "we will send you a quote for a new screen"... NEW LG SCREEN R20k. Cost to me of replacement TV R25k... HIRSCH/LG your criminals and hustlers..

HIRSCH immediately denied any and all liability regarding same, have lied blatantly as to the delivery saga, and have offered No assistance whatsoever, save to inquire from LG the cost of a replacement screen.

We are in the process of cancelling the credit card transaction, HIRSCH you will have to sue us.

I am about to take to social media, Hello Peter, and Trust Pilot.

DONT LISTEN TO OR BELIEVE ANYTHING THE SALESMEN SAY. THEY ONLY WANT THE COMMISSION.. HIRSCH ARE WELL KNOW FOR THEIR DISINGENUINE BAD SERVICE AND NON CUSTOMER CARE...

DONT ALLOW MUPPETS TO DELIVER OR INSTALL YOUR TV... THE TV's ARE FRAGILE AND NOT WELL MADE.

Desired outcome: WE WANT LG/HIRSCH TO REPLACE THE TV AS THEY/THIER EMPLOYEES WERE/ARE RESPONSIBLE FOR THE DAMAGE SUSTAINED TO THE TV.

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