Eureka Forbes – Page 2

Dear Sirs,
My son Abhiskek R Srinivasan,placed an order for delivery of Aquaguard Glory, online, on 13.11.2024 and paid the amount in full.
Order No. #IT1K8BD67492266
REGISTERED Mobile No. [protected]
The delivery date mentioned was 18.11,2024. Unfortunately it is not delivered till this time.
Material to be delivered to My address, at Chennai
Since it was not delivered we asked for cancellation of order and refund of amount..
My son has already sent a mail in this regard from his mail-id [protected]@gmail.com. and Mobile No.[protected].
No response so far.
I, as well as my son, are contacting your customer service executive , daily since 18.11.2024 and get only the standard reply "Sorry for the inconvenience caused. The complaint will be acted upon shortly ."
We are fed up.

KindLy arrange to either deliver the product in a short time or refund the amount.
Hope action will be taken forthwith.
Kindly inform us about the actions initiated

With regards
Sincerely yours,
R.Srinivasan
(Mobile No. [protected])

t was most disappointing to see the performance of Eureka Forbes. I ordered for water softener in New Chandigarh. One Mr. Narendra Sharma (phone [protected]) (very eagerly took the order, and I paid the entire amount. A copy of the order is enclosed. The technician on behalf of Eureka Forbes, one Mr. Alam, (([protected]) was nominated; he turns up after five days of the order. One day before, i.e., on the fourth day, it was conveyed that Mr. Suraj, another technician, would come at 2 PM, but he came about 4 PM. I was told that a pump was to be bought, so I got the pump. Mr. Suraj kept bringing parts and says that it has to be paid by the customer. Mr. Rajan ([protected]) turns up and says that for fixing the machine, a separate amount is required. After fixing the machine, now the individuals come up and ask for separate charges for fixing. In the end, they say the electricity connection is the responsibility of the customer. The customer has to be told in advance, and it is better to charge installation charges rather than benefiting the technicians and allowing them to be paid these charges as commission. The person who books the order has to arrange for fixing the machine and let him arrange for all other individuals. The amount needs to be paid in the end. The entire effort appeared as if only customers had to be trapped and later blackmailed for additional indirect amounts, with each individual thriving on commissions.

I am writing to express my frustration and concern regarding the ongoing issues with my water filter product, which I have been following up on for the past 3-4 months. Despite numerous complaints and requests for a replacement, the situation remains unresolved.Everyday it has been a task to call and take followup,t here are days when the calls are not even addressed and is ignored.

Technicians have visited frequently but have failed to repair the issue or provide a permanent solution. Currently, it has been a week since I last received the water filter, and obtaining drinking water has become a significant challenge for my household.

This experience feels like a case of harassment, as I have made multiple requests, and my product is still under warranty. Unfortunately, neither a replacement nor effective repairs have been carried out. If this matter is not addressed immediately, I will have no choice but to escalate the issue to higher authorities.

I kindly request that you take urgent action to resolve this matter. I look forward to your prompt response.

Thank you for your attention to this urgent issue.

Date-2/10/24-Your grievance number is: 6316446
Complaint regarding delay in service CM-250924-[protected]

Best regards,
Customer name- Supradeep Chakraborty
Mobile-[protected]

Don't just cheat people with this fake ads and promises

Pls provide proper support and teach your people how to handle customer support. Pls don't buy their robot vac and they will just come and sell in a day but for service they will not even respond you and just cheated and wasted our money. They will just tell reason like mobile number not registered with this product, another product is registered in this number, product ordered it will come (new machine next day delivery, but parts taking two weeks) their senior is making fun on this. We will ask procedure to change number that also they will not do. If we chat with support also they will just raise a ticket and that's all just waste customer support.

After long days of struggle they will tell parts received but not suitable for this device. Very very very unprofessional company and with unprofessional sales and service team. They are just money collecting agents. My machine still under service for more that 2 months?

Purchase that last year february. Please please dont buy their products and they will come and deliver in minutes but serivce they will not even consider and. I am requested for refund for this product

After this post I will get a call and will tell will clear this issue but it will not be solved.

My first service request

May 30th cm-290524-[protected]

In-between 5 complaint request

July 22nd cm-210724-[protected]

We have bought an aquaguard after doing so much market research and believing in the brand, but we have been disappointed heavily.

Purchased an aquaguard nova water filter which is giving trouble every week.

1st complaint raised on 06th may and technician visited and he changed some component in machine and went.. Machine worked only till 19th may.

2nd complaint raised on 20th may and same technician visited and fixed the machine... Also he requested us to cancel the complaint which we have raised since the issue reappeared within 30 days, since he stated that it will affect his pay. We agreed to cancel the complaint and done so.

3rd complaint is raised today 2nd june issue we are facing is excessive noise in machine, waste water not flowing out freely as earlier, water tds is near to 150 which was 55 to 60 when we installed this machine.

Please provide us a proper resolution or provide us a replacement machine. A buyer should not be penalised with an defective machine.

Again we have received a very worst service by aqua guard, for the below complaint we have received a call from executive and started convincing us in call stating "there is no problem in machine, without checking it in person".

After coming home, he changed the ro membrane and white colour valve as in the image below.

Whatsapp image 2024-06-03 at 2.09.40 pm. Jpeg

Within 3 months of purchase the membrane layer went absolute. While changing the ro membrane part was not replaced with the same type of component or spare. Original ro membrane has some wire attached to it as while the replaced one was white colour and it does not have any wire attached to it. He pulled out the wire from the old one and it was made dummy. That dummy was just suspended in machine idle, if there is no need for such setting then why does it was introduced in machine during initial installation?

Whatsapp image 2024-06-03 at 2.09.37 pm. Jpeg

All the hose clips which are found in image 1 were not replaced in the machine, he pulled out everything during reinstallation clips was refixed.

When we checked the reason for the repetitive issue he stated water in our apartment has some problem, when the sales executive visited our apartment during the sales process, he said aguaguard nova will be a perfect machine after checking the tds levels.

Kitchen was left very messi after the service, water was poured in all places of the kitchen top and also on the floor. Refer below image.

Whatsapp image 2024-06-03 at 2.09.46 pm. Jpegwhatsapp image 2024-06-03 at 2.09.44 pm. Jpeg

Requesting the appropriate team to respond fast with a replacement machine as this machine was a defective piece and more than all the originality of the machine was spoiled by your executives. If the replacement is not possible please refund the money.

Note: above all the executive came for service with out screwdriver and I gave him star and minus screwdriver ?.

I've requested for the filter to be changed from Aquaguard.

On the same day I purchased AMC for Rs.1700 but still they haven't sent any technician to me.

First call made - 6th Feb

AMC purchased - 6th Feb

Complaint number - CM-060224-[protected]

Hello,

I have an aquaguard water purifier. I got a call from aquaguard water purifier and i bought an AMC for 3 years. I had requested for a service on 2nd january. The technician did not come for service nor did he bother to call and inform us that he is not coming. When we called him and enquired about it he is informing us that they don't have the spares needed to do the service. Their tone is also rude. I want this issue resolved or i want me AMC money refunded. Please have someone contact me as soon as possible.

Thank you,

Senthil

Dear sir,

name : rajesh shah / ritesh shah

registered contact no - [protected]

alternate contact no. [protected]

address line 1: ekta co-operative housing society flat no. 9, 1st first, plot no. 160, laxmibai kelkar marg, sion circle, sion (east), mumbai - 400022

state : maharashtra

city: mumbai

pin code 400022

product name : eureka forbes aquaguard enhance nxt uv +

product status (in contract/in warranty/out of contract/out of warranty) : in contract

request description : the person from whom taken amc is not attendenig complaint the macine is not working form past more than two months, the person from whom we have taken amc is not able to solve.

Dop: 15-09-2021

please share your preferable date and time for the visit: after 4:00 pm

Our water purifier has not working for the past 2 days. Eureka Forbes renewed the contract a few days back, and now not a single service engineer has visited our house to resolve the issue.

What is the point of the contract if the service is so pathetic when we need it. We have been buying drinking water for the past 2 days. Are these people even human that they are being negligent about something as important as drinking water?

We should gone for Kent instead.

Dear Sir/Ma'am,

I purchased the AMC silver plan from EUREKA FORBES LIMITED on 31st August, 2023 (document attached).

However, even after multiple complaints, they are not sending technician to change the water filter kit . I have complained countless times to provide me the filter kit as part of AMC, but even after more than a month, nothing is provided. They are closing my complaints deliberately after 2-3 days without any communication. They escalated the issue to senior person, but still no resolution. Below is the latest complaint number out of countless complaints raised.

Complaint Number: CM-041023-[protected]

Customer Code: [protected]

I request you to help me get the refund of INR 1799 from Eureka Forbes at the earliest, as they are extremely negligent and ignoring my complaints repeatedly.

Could you please take necessary actions in getting me the refund?

I bought this purifier in October 2022 and shortly the engineer visited to fix it, which he did not do properly for both water purifier and external filter costing around Rs.1500.00

2 months back the external purifier's body broke due to improper installation and i replaced it paying Rs. 1500.00

Approximately 2 weeks back the purifier's body cracked due improper installation and weight on one side. This was informed to us when we booked a service and the technician visited on 3rd Sept 2023. He and myself had then lodged a complaint with Eureka Forbes and Service Center to replace the item.

Since then we have been calling and escalating multiple times and frustratingly no one has responded till date other than asking me to give them one more chance to serve over and over again every time I speak with a customer care personnel, and he promising to escalate on priority.

Totally frustrated with Eureka Forbes customer care tollfree and the App which is good for nothing in terms of customer care. Such pathetic service and warranty.

I am an old customer of Aquaguard Water purifier (RO) for last many years. Due to transfer, we had to shift to different places (Mumbai, Ahmedabad, Rajkot and now Pune). Earlier the service was prompt and reasonably good.

However, AFTER a 2 year AMC payment in March 2023, they are not responding to our complaints.

Our RO is giving warning to change the cartridges (filters). We informed them from our Registered Mobile Number on 24.03 2023. They promised that the complaint will be attended to immediately. However, no one has attended so far. We also lodged complaint on email given by them : deepa.[protected]@eurekaforbes.co.in.

Someone called on our registered mobile and promised to attend our complaint AS EARLY AS POSSIBLE. The email received from them promised a timeline of 24 hours. Nothing happened in 24 hours. We wrote again. Someone again called just to inform that our complaint was still OPEN as per their record and it will be attended to AS EARLY AS POSSIBLE. Only thing the caller said that as per their record the complaint was opened on 26.03.2023 and not on 24.03.2023.

After being fed up we wrote them to cancel our 2 year AMC and refund the amount. Again they called and said it will be attended AS EARLY AS POSSIBLE. again nothing happened.

Now we are forced to purchase safe water for drinking. Neither they are servicing the machine (replacing the cartridges) nor they are refunding our AMC money

i am residing at chennai,i brought this Dr. Aquaguardᴿ Fusion Hot N Ambient N Cold Water Purifier from eureka forbes on 15th september 2021 for a price of around Rs.39000,the machine started to malfunction and it was giving low water output from the month of february 2022 i gave complaint to their customer care but till now no one visited to repair the product.i think the company just sells this kind of high tech machines and dodges from repairing it.i am spending huge amounts of money by buying water cans due to this.i am in a process of taking legal action

Eureka fobes company cheated me, I bought 9 stage purifier on 16 November 2020 with 2 years maintenance contract and they done only 2 services in these period. my contract is finishing on November and they want to me to renew this contract. getting slow water and now saying that need to replace tank with AED 700. they are misleading people and trying to get continue contract and getting money. so please do not buy from them. Now I am trying to complaint in Dubai consumer court.

We had purchased a water purifier from Eureka Forbes and even after several follow ups no one called or visited. Very bad and pathetic customer service and poor quality of communication. Very unsatisfactory and a terrible experience

I purchased a Forbes Jazz Vaccum Clearner Sr. No. 049094 from M/sBharat Distributors on 28-09-2020 vide Invoice No.2678 dt. 28.09.2020. This vaccum cleaner stops working and I raise a complaint vide complaint No.[protected] dt 23.06.2021. After one day Engineer came and checked and told me that its motor is out of order and will be replaced within 2 or 3 days. Till that day I am regularly following up but person told me that I have arranged your motor and will be replaced in 2 days. Inspite of repeated reminders for almost 28 days, no person came to replace this. Then I requested the person Mr. Alam whom I am following up said that I am busy, pl come to maulijagran at my residence, I will replace. Then last week I gone there and called him but no response then after following up again I gone to his residence at maulijagran on 23rd of July 21 where he said this cannot be replaced due to mishandling. Dear sir this is not the service Eureka is giving us. When engineer came to my house he didnot told me like this. Request you to please solve the problem, I have 6-7 times used this equipment and there is no mishandling
Person to whom I am following up is Sh. Alam Phone No.[protected] and to him I regulary following up for almost one month

I took Eureka Fobes yearly contract to do maintenance, these persons do not know how to fit filters, I only told him with the help of youtube, last one and half month I was trying to call them but not getting a positive response.

sometimes they did not pick the phone and some people blocked my number.

I felt that this company/organization is not genuine.

I bought a AquaGuard on November 2019 till then I have to call for servicing for three times the product is not up to the mark and it has some defect
The light blinks pinkish