Menu
Login
I bought a Eureka Forbes water Purifier nearly 7 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem.
Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after nearly 20 days one guy came who did not even know to open the machine. He told he would come the very next day and we kept waiting days and weeks. After inquiring with others I came to know that most of the people in our are are getting the same kind of experience and they seldom do the service properly.
If your machine fails they will not turn up. Those who came gave some vague answers and nothing got right. In between I contacted the people who sold the machine to us. They told service is not their division. For the past 2 months We are not able to get filtered water. My friends are telling me that I have done a mistake by selecting this brand.
Will Eureka Forbes be responsible for any health issues arising from this. If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
This is the worst Experience I had from any brands. If they are not able to repair the machine (booster model) they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
once upon a time eureka forbes was giving me good service . but it has gone tfrom good o bad to worse and now worst. In the last 2 years, i have never had my service in one phone call. it ranges from 8-10 calls for every service i had. Moreover service quality is too poor. if you want to know more from me please call me at [protected]
I fully agree that after sales service is extremely poor from chennai center - Mr.Srinivasn -[protected].
I completely agree. I just suffered even worse. Their helpline people are like a bunch of automated voice message systems who will keep making the same false assurances every time I call. That is, a technician will come to serve by the end of the day without fail. But no one ever turned up or even called back. They registered my complaint a week back and provided me a complaint id. I kept calling their so called help line and their customer care folks kept repeating the same lies. Today I was really surprised when they told me that the complaint id they provided me doesn't even exist and they have no record of it! I was made to register a new complaint and harassed in the same fashion the whole day today. I'm disgusted and shocked with this kind of response from their service folks. May be I will simply throw their product in the garbage and get a different one now.
I fully agree that after sales service is extremely poor. They do not have trained personnel if at all they have sufficient staff.
The machine is very bad and within 4 months went out of order.
No response from their cochin office or their corporate office.
This is typical Indian mentality and our country cannot equal with other countries whatever the Government may say.
Euroka forbes, they will fall in your feet to sell. I am using the INOVA water purifier for quite some time. My product is under AMC. But inspite of calling them, leaving message, they never come for servicing... I have begged them, shouted at them, threatened to go to Consumer court but they always don't care...
Now i am clueless on what to do? Plz advise smb!
Raj.
Never never never buy Eureka Forbs R.O system.
There is no support from service tem,Even they don't know how to see small issue.
And there customer care is no use.
Please don't go for this brand.
Its same... all about...
I had the same problem, and worse. Fully agree with the complainant.
I have a problem with the FORBES AQUASURE Storage Water Purifier.
The product looks different from the picture on the carton.
I do not know how to clean the filter etc etc as the disassembly procedure is not clear.
There is no email ID to send querries seeking clarifications.
No mention of a toll free line
I am residing at Faizpur. Taluka: Yawal, District: Jalgoan. I bought the Eureka Forbes vacuum cleaner approximately 2-3 years back from Jalgoan (Maharashtra) on the guarantee on service they offer.
But from the time of purchasement, the dealer nor his serviceman has come. Now, as I have problem for vacuum cleaner when contacted them I am getting ridiculous answers from them that the town his far from the city. Therefore, I will have to personally go to their office for the problem.
Now, my question is, if that was the case why did they come to my home to sell the product? If they cannot provide me service, then I want the full payment I paid them back or after a week I will go to the public forum.
I bought a Eureka Forbes water Purifier nearly 8 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem. Nobody turned up. MY COMPLAINT NO. IS M22345,DTD.08/06/07, 15/06/07/ 23/07/07.
If nobody come within a week then I will go the consumer cell.
Service Center address required. (Dt. Hooghly, West Bengal, India). Lifetime free service assured.
Same problem happens to me. I bought an Aquaguard "Reviva" system and a Euroclean WD Vacuum Cleaner in a spam of 1 months gap (in July '06), but haven't received an invoice yet for both of those products. I was give the receipt at the time of purchase. Pathetic company, which does not even issue an invoice to the customer. Cheaters! Bad... Eureka Forbes.
Even after several reminders to the service guys, they haven't taken any action to send me the invoice, nor repair my "Reviva" system fully. The "Reviva" system flushes water continuously even after the tank is completely filled. The automatic shutoff no longer works.
I bought A Eureka Forbes water purifier. Please do not buy this product as they do not have the policy of servicing, keeping up their commitments. The call center they have is fancy.
Sub: Poor service
I bought a Eureka Forbes (Revivi RO)water Purifier nearly 9 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. I made a complaint to the them and they gave me a code number. They told the same day a person would visit me and solve the problem.
Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after 8 months one guy came who did not even open the machine. He told he would come the very next day and we kept waiting days and weeks. After inquiring with others I came to know that most of the people in our are are getting the same kind of experience and they seldom do the service properly.
I contacted the people who sold the machine to us. They told service is not their division. I think i I have made a mistake by selecting this brand.
Will Eureka Forbes be responsible for any health issues arising from this . If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
This is the worst Experience I had from any brands. If they are not able to service machine they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
I bought one INOVA water purifier on 08/07/2006 having Unit No: 2030137, Order No:024909 and the concern sales person name is Mr. Ramegowda.P.N having mobile no: [protected].
Since the day of purchase of the product no one has visited to my house for the Free Routine Check-ups as I am having one year warranty period. I have also called two times to the above sales person and the reply is that “Managers are not responsible for the routine check-up and call to customer care having no 080-[protected]”. Then I called to the above number on Dt.28-03-2007 at 2:00 PM having complain ID A2677 but did not get any response till 48 Hours and then again I called to the same number and register one more complain having complain ID A3085 Dt.30-03-3007 at 12:00 PM. But till now no one has responded to my complain.
During the time of my Purchase the above said sales person promised me that he will give the one year free warranty and routine check-ups. I want to know whether this is a part of your marketing policy or this is the way to make the customer fool. I had a great faith on the Eureka Forbes and the product but the way you people are responding is really ridiculous.
Definitely these live a bad impression to me and I have already taken steps to prevent my friends and my group people to avoid this kind of commitment and move to some other company.
I moved to Bangalore 2 months back and is treated with dirty, salty water running down my Aquaguard. I had already serviced it from my previous home and called EUREKA FORBES immediately to replace the candle or whatever it takes. They send a guy after ONE MONTH, to check on the complaint. He checked on the yellow colored water and said THIS IS FINE . We were shocked to his comment and told that we need this to be repaired immediately. He was more concerned in promoting the other products that they have.
Finally he said he will send a man on that DAY and its been another MONTH now. We could've called to inquire again but how many times should a customer do it. This attitude is bringing down the goodwill of the company called EUREKA FORBES!
A sound came from the inside of the machine and since then its not working at all. Its a very new product. We bought it just about a month and a half ago from one of your dealers in New Delhi. Stay away from Eureka Forbes!