PC Richard & Son
Reviews and Complaints

Poor customer service experienced with dishwasher. Wide installation window had me waiting all morning on a weekend and then unit arrived damaged. Customer service was indifferent and begrudgingly replied to my time requests to reschedule. Follow up contacts with customer service were also met with indifference. Sales person ghosted me after issue was raised.

Unit was eventually installed without issues but the customer service leaves much to be desired.

First delivery of new refrigerator was incorrect, but installed Quick and easy. Replacement refrigerator came and installers were sloppy and put a hole in our dining room wall and a big gouge in our new floors. Ever since that time we have been trying to communicate with PC riches with no response ever. Once a big fan of PC Richards now, I'm thinking how many bad reviews I can write until I get a response. Including the Better Business Bureau department of state and the attorney general.

Invoice number 27–1820724

I have never had this much trouble ordering abd delivery. The salesman had no clue what to do. Then they sent the wrong refrigerator that i didnt even order! Then finally received the right one and it was damaged. So It took them over a week to sebd me the doirs on it and again the wrong doors! Also they ruined my beautiful floor and would do nothing about it. The management was also useless They used to be a good company now i wouldnt even give them one star. I will never go back. It was an experience from hell and I have to look at my damaged floor every single day. Horrible place from beginning to end

I purchased a washer and dryer 2 months ago and the dryer broke. I had a pc richards service man come and he determined it was the motor and would have to replace it. I contacted costumer service and was told that "Things are not built to last". I said I understand that but a new dryer should last longer than 2 months. The man was rude and condensending to say the least. Then called sales man where I purchased it. He said there was nothing he could do and that I had to contact the service center. Called the service center and someone finally picked up after 40 minutes. The woman on the phone said there was nothing she could do other than order a motor for a dryer that is 2 months old. Absolutely horrible experience and I would not recommend anyone shopping at PC Richards! They do not stand by their products. They pass you along to the next person who does nothing and are just completely rude to the customers!

I purchased a washer dryer from PC Richard and have had headaches ever since. The installers scratched the new appliances. The dryer venting hose was not installed correctly and caused lint to go everywhere. But the worst was the water hoses that were installed were faulty, causing significant water damage to my new home. I now have to deal with mitigating all of that damage. I opened a ticket to file a damage claim, and keep getting the run around. I was pushed to the installer, then the manufacturer, but PC Richard refuses to help further. I find this unacceptable. Their own service technician suggested I file a damage claim because this is terrible customer service. I was once a fan of this business, but it seems to have lost all its integrity.

I bought 3 appliances on 5/15/24 and had an LG TV installed by PC Richard on 5/17/24 (TV=2.5K, 5 year service contract = $500, Install = $220). It stopped working on 5/29/24 (yes, less than 2 weeks later!). Since PC Richard Service is nonexistent, I called tech support at LG and opened a ticket with them. They determined the TV was defective and needed to be replaced. Since that time not a single person will help me at PC Richard (manager - Brian) or his boss (another Brian) or customer support (a joke). I filed a complaint with the BBB, etc., and hope people read this and stay far away from this company. They take your money and ignore you - a real scam. STAY AWAY!

I have been trying to service my 2019 fridge for the second time. This has taken 2 weeks. First my request was cancelled not by me. Then they were able to get it done but never cancelled the other call. Received an email on a Friday that they would be here 3/14 and on Sunday night told they would be there 3/10. Part was replaced, did not hear compressor or fan turn on. Told it will 2 hours you’ll see it getting colder. It did not. Same tech and service said they would be here tomorrow and sent another tech who had no idea of the problem. 2 weeks no fridge and claim tomorrow. Have tried to escalate and told something different by each person I speak to. Not to mention I’m losing pay and the ability to feed my family since it’s expensive to have every single meal out. I should also note that all these appliances were purchased at the same time and all have been serviced but one. I will never recommend PC Richards to anyone, this is the worse costumer service I’ve seen.

Purchased hisense model 65uk6k 65"date 12/1/2023,stop working 12/20/2023. Television would not turn on,tried every step in the trouble shooting section of instruction,after day of trying to fix malfunction decided to request a return on 12/29/[protected]). Costomer service chris mason contacted me and denied return but would send service technician to repair the television on 1/3/2024,this descission to repair is unacceptible to me. Order #[protected] s/n:65n23174th00456

TV was delivered this week. Left at door and later was told delivery person should have opened the box and plugged the TV in to make sure it works… they did NOT do that. Property manager plugged the TV in the next day and the screen was obviously broken and unusable. Technician sent and arrived the next day to look at it and declared it unusable. Called today and PC Richard will NOT replace the TV. Bad service and bad policy. After holding on the phone for nearly an hour (cumulatively) over 3 calls to PC Richard says they will not replace the TV that they delivered broken.

I purchased a 75” TV, mount and warranty from P.C. Richard’s. The TV fell off the wall. When it fell the screen cracked. I called the warranty department, they sent someone out. The repair person said the mount could not support the weight of the TV. He said the mount would be covered, but the screen would not be. I’ve spoken to every manager possible for months now, and P.C. Richard’s is refusing to fix the screen. It fell off the wall due to the mount that the sells' person assured was for my TV was too weak to hold the TV. I need help with this matter.

I have a dryer which is 8 months old and stopped working. The first 2 service appointment nobody showed up and canceled after the service window. Next appointment the dryer was evaluated to order a part. 4th service appointment the person said they didn’t have the correct part and need to order another. Today the 5th appointment nobody has showed up.