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PC Richard & Son Complaints & Reviews

PC Richard & Son / dryer

Deedeedee12345 on Jan 26, 2019

I purchased a dryer a few months ago. The dryer won't dryer, I put only 2 sheets 2 pillow cases and I have a gas dryer maytag and it takes 120 minutes. I ask them to come after 3 because I work so they keep sending people at 12 pm. I took a lunch break to meet the guy and he's on his phone...

PC Richard & Son / gas leak from faulty oven

tinka1 on Jan 20, 2019

Good Day, I am sending this email because of a faulty oven that was purchased for my apartment in December of 2017. I believe the property manager purchased it from P.C. Richards. The oven was delivered to my home on December 6th, 2017 approximately at 9:45 am. The delivery persons DID NOT...

[Resolved] P C Richard & Son in Paramus NJ / washing machines

peter le on Dec 29, 2018

We purchased the warranty at the time we purchased our washing machine. We never had a problem with the machine until now and we have had 3 service calls all with no resolve. They keep saying they need to order parts, they did and came to install and it broke again. They came back said...

PC Richard & Son / ps4

kerryAnn1369 on Dec 26, 2018

I bought a ps4 from pc Richards for my 6 year old daughter for Christmas. morning of opening her gift found out it was broken. I tried returning it at the store I bought it from and was told they don't exchange that I had to contact sony. so for the second time my daughter was upset not...

P C Richard / empty promise of delivery

dsmdrm on Nov 27, 2018

A man who claimed to be the manager of the milford, ct store (7537 aaron), offered to order a samsung tablet case for me when I was in the store. This was on a saturday, around noon; he seemed helpful and told me he would go and pick it up himself, and call me the following monday so that...

PC Richard & Son / complete kitchen appliances package and install paid for never received

UNI1 on Nov 23, 2018

Ordered and paid for refrigerator, range, over range microwave and dishwasher. Had a family annual Sunday pre-Thanksgiving family dinner planned for out of town family and loved ones. Renovated my kitchen and purchased my appliances from pc Richards in Staten island as I have in the past...

PC Richard & Son / customer service

dockdoor on Nov 6, 2018

Bought a new oven August 2nd. Wasn't working properly, service center was extremely rude and unaccomodating. Manager Mike was even less helpful. Service has been out twice and agreed that unit was installed improperly. It's now November and still have no oven despite harassing PC...

PC Richard & Son / nightmare oven

shira_6 on Nov 6, 2018

WE have purchased literally every appliance in our home for the last 14 years from pc richard. we never had any problems prior to this. So obviously we would go to them to get a new oven when our 12 year old one broke. We purchased the viking french door double wall oven. I used it 2x and...

PC Richard & Son / Frigidaire

Moh/elh on Nov 2, 2018

I bought a fridge from pc richard and after 2weeks ice start build up in the freezer side door and the door when i called them to resolve it the send a technicains every week for 6 times n up to now never resolve the proplem i went back to the store all the manager did just a email to...

[Resolved] PC Richard & Son / woodbridge, nj store manager

Jenna Barnes on Oct 28, 2018

Dear Potential Victims of P.C. Richards, Many years ago, this company was something a consumer could value, trust, and depend upon. Not only does P.C. Richards provide substandard service, but the store manager of the Woodbridge, NJ store is heartless, unempathetic, rude, disrespectful...

[Resolved] PC Richard & Son / ge washer/dryer

LFU on Oct 24, 2018

I have a stacked machine that is around 5 years old. My dryer has not been working for a year. At first, it worked sporadically, but now, it doesn't work at all. I put my clothes in and a few minutes later, the machine dings and stops. A GE repairman came multiple times and could not...

PC Richard & Son / beko refrigerator

Toddy Maharaj on Oct 22, 2018

I bought a beko refrigerator from PC Richard and son in deer park New York about one year ago. My refrigerator broke down almost 2 months ago At which point I called the deer park store where I bought this to let them know. I had also bought an extended warranty for 10 years on my fridge...

PC Richard & Son / laptop

nadiaJ12 on Oct 17, 2018

Good morning Sir/Madam, My name is Nadia and a customer of PC Richard for more than 10years. I have a problem that I thought I should bring to your notice may be it can be taken care of better than I was told. I have been in this country for about 15years and PC Richard and Sons has alway...

PC Richard & Son / washer (whirlphool) (credit needed)

Prakash Christian on Oct 12, 2018

Washer was bought before two years, so many problems and finally PC richard told us they can't fix so they want to give us credit. i calling them since last three days, but all the representative giving us runaround. Nobody is taking responsibility, also when you can called them and tell...

PC Richard & Son / washing machine

Vincent Tyler on Oct 12, 2018

I scheduled a repair for my washing machine which I had to wait 4 days for a repairman to show up. The repair was scheduled today 10/12/18 between the hours of 8 am - 11 am. I received a call from the repairman at 7:45 am to which he stated that he was on his way. I waited and waited and...

PC Richard & Son / ge range

Joan Starr on Oct 10, 2018

I am so upset, I trusted GE and I purchased your high end range three months ago. The first one, the broiler never worked, it was replaced by another one by PJ Richards, we had your extended warranty AND their warranty and it was the same issue. The GE Repairman told us NOT to use the...

PC Richard & Son / parts service, dependable

Unhappy Customer 999888 on Oct 5, 2018

I ordered a brand new refrigerator in May, but it arrived defective. The door does not close, making the refrigerator non-functional. I called the PC Richard to fix the issue, and they told me to contact Dependable, their 3rd party company. Dependable came and told me they would order the...

PC Richard & Son / I purchased a nintendo switch for my nephew who lives in florida

Melanie Quintero on Oct 2, 2018

On Friday September 28 I purchased online the Nintendo switch in red and blue and a Mario kart game because it was my nephews 6th birthday but the first one we spend a part it's not anyone's concer but it was a big deal for me for him to receive this items ASAP. Since I have been with PC...

PC Richard & Son / your service appointment has been scheduled for 9/20/18 on your range, model# fggf3035rf.

bobbydo on Sep 20, 2018

On 8/30/2018 @ 0530 the glass door on my range, model# FGGF3035RF. I called service & was given a 9/6/2018 apt between 12-1700. Tech came looked at he door & said he would order the part. I told them what the problem was why didn't he bring the door? I was then given a 9/20/2018 apt between...

PC Richard & Son / 007-1690858

Val Z on Sep 18, 2018

I ordered mattresses & electric frame 2 weeks ago, the delivery was scheduled and showed up on september 8th, the correct mattress was sent, but a one piece frame was sent that would not fit up my stairs. The salesman never asked if I lived in a one or two story house and the delivery men...