PC Richard & Son
reviews & complaints

on 6/12/21 I purchased a Samsung Refrigerator at store #45 in East Brunswick , nj. It was a floor model with damage on freezer door handle. Management promised me replacement of freezer door. It's now been 8 months and still no replacement. I returned to store on 4 separate occasions, speaking to both store manager and supervisor. They keep telling me it's on order. Can you please help resolve issue.

Good afternoon,

My name is Theodora Slone and I got a new fridge yesterday 3/3/2022. The two men that came did not bring a moving dolly or a moving blanket. They scratched my hardwood floor, my kitchen floor, they scratched my molding as well. I am so upset- I just did an entire remodel of my home and work very hard in my day to day life. When telling the guys they were creating damage they did not care and were unkind. They dragged the fridge out of the house and into my home as well.

I purchased a compact washer and a 5 year warranty. It was delivered out of the box. Not only didn't the delivery men do nothing with installation but failed to deliver a part. On top of the washer was a paper which says do not discard packing until all parts are accounted for. There is also a picture included of the part which is packed on the top of the box. I don't know when or if I will ever receive the part. PC Richards delivery and customer service is terrible!

I bought a $4500 washer and Dryer with a waurentee that if it didnt work would have service and a new one. I called for 2 weeks every day! finally got a service person that cancelled twice last minute. First time the night before and second time an hour before! I can't be without a clothing dryer for 3 weeks! total scam! I want a new dryer delivered to my apartment this week! I am getting nothing but a run around. PC Richards lied and sold me a bull, service agreement! you don;t stand behind your products or service! I filed a complaingt with the BBB.

On 2/5/22 I bought a recliner chair nearly $1000 purchase with the option to take away old one as I always do with everything I buy from you with an additional cost to haul away. The shipment was coming on 2/8/2022 in which I took the day off work to be there to receive it. I get a phone call on that day saying they will not haul away the old chair after I payed the extra charge to haul away making me miss a day off work UNPAID. Invoice No. for this was 65-924184 I have bought thousands of dollars from your stores throughout the years to be treated this way. PC Richard always hauled away my old appliances and old goods. This is a very unfair thing that was done to me now I don't have a new recliner like I wanted to have. I hope something is done about this to keep me as the loyal customer I have been.

Jose A. Barcena

I bought a TV on February 10th I was advised by Louis the salesman that the stock boy opened the box by mistake they gave me a price of 629 for the TV I got home and it was all loaded with people's information email addresses names and everything if I had known the TV was used I would not have bought it the manager said bring the TV back I threw the box out and it's all my wall I did not buy a used TV I bought a new TV or else I would offer the less money and 629 for used TV I will deal with PC Richards for years never had problem feel free to call me 9176085934 Vincent Danza thank you for your quick response to this

Hello,

My name is Murad Zaman phone number associated with my account is (917-903-9024). I called the warranty service department today at 1-800-696-2000. A representative named Jonathan had answered the call at 10.22 am on 02/01/2022. He was very rude, didn't let me speak, always spoke over me and then hung up the phone while I was talking. I will request a manager to counsel him for his unacceptable behavior. I am thinking to take my business else where for the future purchases. (Please check my purchase history) I have a refrigerator broken for two weeks and service department not even near repairing the refrigerator. In addition, I have to put up with your rude employees, that is not fair at all. I would request a manager to call regarding this issue ASAP. Thanks.

Regards,

Murad Zaman

917-903-9024

I Purchased a portable washing machine on Tuesday January 11, 2022, I was told that my delivery was coming on Friday, January 14, 2022. so I took the day off. I miss the call for confirming my delivery, Because I do work and cannot answer my phone, but there was never any voice message, I just happened to call to find out my delivery schedule.
The gentlemen told me that my order was cancel and he has to see if they still have the washing machine. he gave me the delivery dates which was Tuesday Thursday and Friday. I calls him back and say schedule me for Tuesday. He never called by that evening. I call Friday morning and young lady say she will call back. she didn't. So I called again to only find out that Tuesday is all booked up. After I took of work again for Tuesday. this is beyond unfair. I took off two day and still no delivery. and they are telling we can try for another day. I am not taking another day off of work because PC Richard on 125th street can't get it together. please I need some to llook into this

I purchased a Samsung dishwasher less than 2 years ago. After calling service over 3 weeks ago to discover the drain pump needs to be replaced, I patiently scheduled my service call for today, 12.31.
I received multiple confirmations for the tech to arrive today but also a cancellation for which I called to correct and was confirmed by a rep. I received both emails and texts yesterday confirming my appointment. I started tracking the tech and when I was "dropped" after too many attempts, I called to confirm he was indeed coming. Your rep ASSURED me that dispatch said he was on the way before my 2:30pm end time. As of now (3:45pm), no one has arrived. Tried calling back by the offices are closed due tot he holiday. This is BY FAR the worst customer service experience I have received from a company that I believe in. My NYE plans had to be rearranged as I spent an entire day sitting home waiting for a tech who was confirmed and no respect given to fulfill on that promise. I would expect a response from someone regarding this lack of communication and un professionalism.

Appliance was installed on 19 November 2021 and after the installers left Is when I noticed they took out a nice size chunk of my wall and I noticed a stain spot on the front of the freezer door side and the icemaker was not functioning.
Called the store they sent someone out to fix the icemaker on 27 November. He was unable to fix it. The service tech told me to buy a filter and service will reschedule for him to come back.
I called the salesman who sold me the merchandise and relayed the message from the tech and the salesman said that I do not have to buy a filter, that service will provide.
On 9 December the tech called me missing his time to show through (1- 5pm window - he called me at 4:35) and said I was supposed to buy the filter.
Now it seems they will order it, I was told by the salesman that a new freezer door would be ordered and after checking with service and parts it was not ordered, its not in the system. I called to speak with the manager, Andrew and he was busy yesterday. Didn't call me back. I called again today and a Rep said he's with a customer, so I left another message. Claims came out (Danny) on 3 Dec and said he would take care of the damage to my wall. Haven't heard from him since.

Invoice: 90-489058. LG.Range Model: LRE3061ST. I called so many time no one is helping! everyone is ignoring me, I can't use the stove or bake... can you send someone to fix or do something about it ? Gezim Musta 267.288.8431 I bought the stove 06/11/2020 Store: 2420 Cottman Ave, Philadelphia PA 19149. Sales Counselor: 9906 Ruben
I really need someone to solve this problem a.s.a.p.

On November 5th, my wife picked out a replacement refrigerator at the rt 22 union, NJ store. She was told that it will get delivered on November 10, 2021. When she called on November 9th they gave her a run around by making her hold on for a long period of time and pass her to other period and still have to hold on. After she was told that they did not order our refrigerator, she asked for a manager. The manager told her that the refrigerator is coming Texas so no we not getting a refrigerator on November 10th. We been without a refrigerator for about a month now. This will be my second time taking off dealing with P.C. Richard & Son and a refrigerator and nothing is getting done.
Could someone please make sure I receive my refrigerator on the 10th of November. Thank you

Steve Cullars
[email protected]

Took delivery of my new refrigerator today (November 6, 2021).
Door to frig was opening left to right (does not work in my kitchen) must go right to left.
Delivery man said I have to call PC Richards to have a tec. person come to make the adjustment.
Called PC Richards, was told there would be a $25.00 fee to have this adjusted. (invoice # for this charge 12-4068791)
My complaint is when I ordered the frig on line, I was not given a choice of how I wanted my frig door to open, and was told by the PC Richards representative today, that I should have called PC Richards after I made my order, to verify this information. Really?
I truly believe this is something that should be asked on line when placing a frig order and you should not be able to place the order until all pertinent questions are answered.
The order # for this appliance is 012-4068791

We had a one year warranty on our television (model QN75Q7FN). 3 years later the screen turned off. The television was bought brand new, taken from the box, placed on the wall, and never moved again. After a service call from Samsung, we learned it would cost $1800 to replace the screen.

The PureWash Pro never worked with our brand new Samsung Washer (purchased at PC Richards on the same day). After having a part replaced and two service calls, the machine never worked and no one had an explanation. Ultimately, we threw the PureWash out, as it was not compatible with our washer and we could not return it.

The Dryer does not appropriately sense, and often leaves loads left damp at the end of the cycle. We have to use the "timed dry" setting for every load, drying for at least 1 hour, usually longer.

I bought an lg gram 15 inch laptop today from pc richards and son.
When I was in the store before purchasing it I asked the man if he could open the box and let me see if it was working. He did not inform me that he could not open the box. I purchased the laptop and tried to use it however it was overheating way too much. I am unable to return my the laptop. I am very unsatisfied and upset about this situation. I am not pleased with buying a laptop and cannot return it and it hasnt even been 48 hours. I have work to complete and i'm way behind because the laptop i purchased isnt good. ontop of that I was not aware of the return policy for this item until i purchased it and open the box. The laptop is still new and I worked too hard to see my money down the drain for something that could have easily been returned.