Dollar Tree
reviews and complaints

I got my order on Nov. 24, when UPS delivered it there was so much rice spilling from the packaging, I got 8 full bags got my rice, but in the plastic packaging there were 4 bags of the rice torn, so there was rice spilling all over the place. I think they were torn while in transit so I believe you all owe me 4 bags. I have tried calling customer service, finally hung up after like 32 minutes. I really need replacements or credit my card.

Been trying to contact C/S all day and has spoken to no one. Waited for over a half hour each call (5) and just gave up [protected] & [protected]). I used up valuable time on my cell phone.
Placed an order on 11/17/2018 and paid extra for expediting the order and here it is 11/26/2018 and still haven't received it.
Order tracking does no damn good 'cause it tells me the same thing every day.
I don't even have a tracking number.

This really sucks.

I was over charged by one of your very very rude agurmentive employees last Friday and I mean this passed Friday too right after Thanksgiving and I got 2 greeting cards and was charged 1.00 dollar a piece for them too got it and it said in the store they were 2 for a dollar and also i got one mountain rush soda and 2 roaches powders and I asked her a question and the question was do u ever get bread in anymore and she got more agurmentive and the only reasons i asked is because it was raining outside got it she needs too be fired it was around 2 pm and at the first checkout counter too and she agurmentive with other customer over some chips too got it and deal with this asap and she deliberately charged me 5.35 when she should've got it

I placed an online order of 7 cases of 24 silver beaded edge plate chargers on 10/23/18. When I went to pickup my order at store #97, I learned that my order was doubled! The store mgr. refused to refund/return the extra 7 cases stating all online orders are non returnable/ non refundable.
I explained when I placed the order it was nearly midnight. I got an alert explaining the transaction was cancelled. I placed the order again at a few minutes after midnight and the order was placed successfully. It did not appear to me that both attempts to order went thru.
I am so distraught over receiving 7 extra boxes of chargers and after several attempts to return the extra chargers. (I should also mention that one case arrived damaged (in my original order). Every plate charger is either cracked or broken! I should not be expected to pay for something damaged or an order that is doubled.
I've attempted multiple phone calls to
877-530-8733. The wait time is horrendous at over 45 minutes waiting for someone to come on the line.
1-On 11/3, I spoke to "Mason" and was told his computer was down but I would 100% get my refund. Mason stated that someone from Dollar Tree would call me the next day. I did not get a call.
2-On 11/5 I phoned the same number as documented above and spoke to "Garrett" who listened to my request and he stated someone in customer support would call me in 24-48 hours. I did not get a call.
3-On 11/7 I phoned and after 30 min. and no one came on the line, I left an automated message. Again, I did not receive a call back.
4-On 11/9 I went to the Dollar Tree on Frederica St. in Owensboro, KY and spoke with the mgr. I did not get her name but she was very nice and tried to help me resolve my dilemma by phoning Coporate HQ. She was also on hold for a long tome. She finally spoke to someone that explained "Georgia" would contact me via email and would send me a questionnaire wirh instructions for me to get a refund. I was told Georgia would email me within 5-7 days. I did not receive any electronic correspondence.
5-On 11/23 I phoned customer support again and after being on hold for 45 minutes I left another detailed automated message. I have not received any form of contact from Dollar Tree.
It has been over a month since I placed the Dollar Tree order and I am still waiting to receive assistance. This is my 6th attempt to get this issue resolved. Dollar Tree has very poor customer assistance!
I hope this email message finds its way to some person that actually cares to assist me and is an honest person who doesn't lie to me stating someone will contact me.
My email address is donna.[protected]@gmail.com. My phone is [protected]. I appreciate your expected cooperation to resolve this issue.
Sincerely,
Donna Whistle

The Dollar Tree I am referring to is located on St Nicholas Avenue, between West 125th Street and West 126th Street in Harlem New York. I have visited the location on several occasions to purchase items for events at Work. The prices of items are great. The workers are helpful and polite. I've never returned an item or tried to obtain a refund. I do not believe that would have been a problem. My complaint is about the state of the space. The Dollar Tree is located in the basement of the building. To reach the store there are escalators. I've never seen, in any store, the dirt on the walls, the escalator, the space between the escalator as those in this location. The store itself is grimy. It is dirty, smelly and just very unattractive. I've noticed that even in the refrigerator where food items are kept, the shelves and the bottom of the appliances are filthy. It is understood that items are very cheap. However, customers and employees should not have to be in such poorly kept conditions. The stores have been open a few years now. At the look of it, it doesn't seem like it has been cleaned since the first day it opened. That is the complaint. The store needs cleaning from the top to the bottom.

Thanks

My daughter was hired at the dollar tree at Lauderdale by the Sea my daughter is in recovery she told the manager that when she was hired. She was working with other staff members and she told staff member that she was in recovery the staff member became very rude and obnoxious to my daughter my daughter completed her shift and went back as scheduled and she was off for two days and Wednesday when she was on her way to work she received a voice message from the manager saying that she made other staff and uncomfortable and they complained about her. Who tells a recovering addict that what kind of training disease managers of yours have and I have been a manager for 20 years plus and I would never say that to anybody this is The worst kind of discrimination I've ever heard of who does that I don't get it who is running the store of the staff for the manager if my daughter relapses I blame the manager and your company for the poor training obviously that your managers have she has voicemail saved on her phone

Okay I'm very upset with the fact that they are not selling or bringing in the Reliashave shaving razors coming in for both 6 blade blue and pink as the four blade as well. I'm not pleased with the assured product type of shaving razor and I DON'T trust it. Reliashave is the most trusted razor brand that I can find. If they cannot get it back in then I'm feeling compelled to buy them at another store. Or even purvhase 24 dollars worth on the website and there's really no point doing. This incident has caused me to lose faith in the dollar tree to some extent. These razors shaved pretty well and because they are not in store right now I would have to order online. This complaint is not just a particular store in general but I am filing it against the whole company Dollar tree altogether. I would like this complaint to be sent and read by the whole company and not just one particular store in general. Please I would like that Reliashave back up please and I am asking you to please put it back on the market. Please I don't care for the assured product. Please I would like this complaint heard and understood. I'm asking and requesting seriously please that these shavers be put back out on the sales floor thank you.

I'm the general manager of the Domino's pizza in Sellersburg Indiana 2 doors down from the dollar tree. I sent my employee over to buy a case of bags when he comes back distrot over the employees picking on him over his clothes. They refused to help him while making fun of him. He came back asking me to walk out with him and sure enough they are outside smoking at the door while laughing and pointing at our employees. Now of course we tried talking to the manager but all she had to say was they didn't do anything. I've ran this company for 10 years same store and never been treated that way by a fellow company. This must be stopped and something done. This employee represents your company and poorly. The name of employee was Joshua Little if the provided correct information.

I recently applied for employment with Dollar Tree, there after I was asked to come in for an interview and then was told that I wasn't eligible for Rehire, due to past Family Dollar employment issue. My concern is I've never had employment with neither Dollar Tree nor Family Dollar. If I may be informed with further information regarding this issue that would be great.
Concerned Customer,
Tori Wiggins

My 12 year old daughter and I were at Dollar Tree in Walker, Louisiana on Nov 14 at 6pm. I had 4 Christmas items that I wanted to exchange. The cashier said she didn't think she could do that but went and asked the manager for me anyway. When she returned and explained that she couldn't accept the items because it seasonal, I explained that we were not made aware that it was final sale when we checked out and I asked to speak to the manager about it. When the manager came out of the office, I told her we were not made aware that it was final sale when we checked out and I wanted to see if she would allow me to exchange the items for something else. She said that it was printed on the bottom of my receipt. But I explained that I didn't get the receipt until after I had checked out and then it would have been too late. She then said that she didn't check me out, so I asked if she tells people that it's final sale when they check out and she said no. So I'm not sure why she said that but she was getting really rude with her tone and answers and she said "you just want me to be lenient and give in!" I said you don't have to be rude about it and she said "you're the one being rude because you're still standing there after I already told you I'm not letting you exchange it". I said "wow" and left the store. Then I returned to the store after a few minutes to make amends. I walked in and said "I don't want there to be any hard feelings and I want to explain why I was trying to exchange the items. My daughter is in the beta club and they were making wreaths for the nursing home. I let her buy a crap load of items with the intention of exchanging what she didn't use." She immediately got rude again and said "you should have read the bottom of the receipt". I again said that I didn't get the receipt until after I checked out. She stormed off and I said "I basically came back to apologize to you". Then she said "I wish you wouldn't have!". As she was walking away I asked her for her name and she said "I don't know". So I turned to the nice cashier and asked her. She said it was Ms. Allison.
It's only $4, so I'm not concerned with the money but I thought you should be aware of this manager's rude behavior, if she even is a manager. If you have any questions, feel free to contact me. Thank you [removed]

At store number 5050 I have noticed that in the food products refrigerator case there has mold growing on the bottom of the case. It starts from the eggs down to the foods. This is on the bottom of the enclosure. I've noticed it for a few weeks now and I do not see it being cleaned. They just put food in without cleaning the bottom.

Should I mention it to the store manager or just have you check things out? I've never complained before about any store, but I am worried about the mold as mold grows. Perhaps not as quickly in a cold area, but still it is mold around food.

Please tell me what should I do about the most concerning matter.

On October 30th I ordered $120.00 worth of merchandise for a school event on November 14. I also submitted the tax exempt form that day via email. On November 8th I called to check on the order as it had not arrived. I was on hold for 30 minutes, and when the representative finally answered, they told me that I needed to call back later in the day, and to expect the hold time to be no less than 30 minutes when I called back. That afternoon, I called back and was once again put on hold for 30 more minutes. The representative that I talked to could not help and promised to email me the status of my order within 24-48 hours. The email never arrived. I called again this morning and was again put on hold for an even longer amount of time. I was told that they had no idea when the order would arrive. They said that there may or may not be a truck that picks up the order on Sunday . They couldn't be anymore specific. The school event is tonight and yesterday I had to order from Amazon and have the items express shipped, costing my school (a Title 1 school) a bundle of extra money. I have never dealt with such a lack of customer service in my life. Three phone calls, and more than an hour and a half of wait time, and still not even a guess about when my supplies may or may not arrive. How on earth do you run a company this way? I had hoped to order many more supplies for our School-Family events through Dollar Tree, but I have certainly learned that Dollar Tree is not customer friendly and not trustworthy. If there is any hope of changing this reputation, you might consider refunding at least the extra money that I had to spend ($68) to get the materials I need for tonight from a reputable and trustworthy company. Never did I imagine that when I placed my order with Dollar Tree that I would have to beg for the status of my order 2.5 weeks later, only to be told you have no idea when it might ship. Just amazing.

To whome it may concern, my name is Habibatullah J. Evans. I merely went into the Dollar Tree store #995, to purchase bottled water. A young rude immature woman threatened my life in your store. She appeared to have been sitting behind or beside the counter wearing a sweat suit. She started walking around the store speaking loudly and saying things that made me feel threatened. I'm sixty one years old and unfortunately in this society the disrespect from younger people is devastating. I filed a police report. I realize that you have no control over how people are raised, but hopefully you are concerned about the way your store is being operated. Why was she anywhere near the counter? I asked for a manager, but due to her irrational behavior, I decided to call the police. My cell number is+[protected]. Thank you for your assistance in handling this very disturbing matter!

The family goes to the Dollar Tree in Santa Maria Ca.. The one on north Broadway to be more specific. My Daughter just got a service dog and took it into the store.(The dog did not have a vest but does have tags). The manager on duty at the time (Sylvia) informed my wife and daughter the the dog did not belong in the store and told them to leave with the dog. They explained that the dog is a service animal and is allowed in the store.The manager argued with them for a few minutes before my wife and daughter continued on their way.this happened twice. The third time I went to the store with my daughter and again she was told not to bring the dog into the store.My daughter explained that the dog is a service dog, I then showed the manager the registration tag and she proceeded to get an attitude and yelled at us in front of other employees. now the employees are giving my wife dirty looks. I would like to know your policy on animals in your store.

I was in the Woodinville, WA store today and I could barely walk around and boxes almost fell on my little kids. They have to be breaking major code rules; someone needs to take a look at this store and make sure it's safe for customers. Boxes are littering every aisle, you can't move a cart through the store without running into anything. The only way out of the store is the front door which is really hard to get to.

I am a customer and I have seen other customer's in the store ask for help finding things. This one particular person which I found out she is a manager is very very nasty. She yell's at people, gives attitude and curses through out the store, I cant believe how rude she is. How did she even get hired with an attitude like that. She gives off an attitude like she doesnt care either or I guess she feel's she can treat people badly and get's away with it. I asked for her name and I was told it is Chrissy. Who ever hired her needs to have her fired or step down from manager.